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題名:以工作壓力模型探討工作--休閒之衝突:兼論緩衝壓力假說
作者:林若慧 引用關係
作者(外文):Jo-Hui Lin
校院名稱:銘傳大學
系所名稱:管理研究所
指導教授:翁振益
學位類別:博士
出版日期:2006
主題關鍵詞:工作壓力模型工作控制工作支持壓力管理工作--休閒衝突Work-to-leisure conflictJob strain modelJob controlJob supportStress management
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許多第一線的員工都面臨到愈來愈多的職場壓力,特別是遭遇到來自工作特性對其休閒生活的干擾。第一線人員所扮演的是服務提供者的角色,當客人正在進行休閒、旅行或消費等活動時,他們卻正值工作時段,即所謂的「反社會的工作時間」。本研究運用「工作要求--工作控制--工作支持」模型來預測第一線人員的「工作--休閒衝突」,並檢測二種工作壓力假說(即壓力假說與緩衝壓力假說)。研究中共搜集380位觀光業員工的問卷資料,運用結構方程模型驗證工作壓力變數以及工作--休閒衝突之間的關係。研究結果指出:壓力假說中的工作要求、工作控制與主管支持對於工作--休閒衝突具有顯著的直接效果;在緩衝壓力假說時,工作控制與工作支持二者的調節作用亦能削弱工作要求的負面影響,並帶動同事支持的緩衝效果與減緩員工的「工作--休閒衝突」;此外,研究結果亦發現工作控制的調節效果優於工作支持。最後,針對人力資源主管討論工作設計,以及就員工的壓力管理提出建議。
Many frontline employees are increasingly confronted with rising work stress levels, especially work-to-leisure conflict (WLC). When customers are enjoying leisure time, touring, or shopping etc., frontline employees’ work in much the same way as service providers. Such a contrast is known as anti-social work hours. The Job Demand-Control-Support model performance in this study predicted frontline employees’ WLC and tested two job strain hypotheses (i.e., strain and buffering hypotheses). With a structural equation modeling data of 380 tourism employees, relationships between job stress variables and WLC were examined. Evidences suggest that job demands, job controls, and supervisor support have significant and direct effects on WLC based on the strain hypothesis. Job control and support moderating effect in the buffering hypothesis were found to attenuate job demand negative effect and drive coworker support buffering effect and lessen employees’ perceived WLC. Beside, the moderating effect of job control on the relationship between job demands and WLC was stronger than job support. Job design implications for the HR manager and stress management for employees are discussed.
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6.林少龍、繆敏志,「工作生活品質與工作績效之最佳化:工作要求與工作控制之角色」,管理評論,第23卷第4期,頁65-87,民國93年。new window
7.林清山,「線性結構關係(LISREL)電腦程式的理論與應用」,中國測驗學會測驗年刊,第31輯, 頁149-164,民國73年。new window
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12.馮正民、鄭光遠,「探討航空公司員工滿意度與顧客忠誠度關係之研究:由服務行為之觀點探討」,運輸計劃季刊,35卷第2期,頁191-232,民國95年。new window
13.薛銘卿,「休閒及休閒活動定義之詮釋:非規範及規範性觀點」,戶外遊憩研究,第5卷第3/4期,頁71-89,民國81年。new window
 
 
 
 
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