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題名：工作壓力、組織承諾與處置行為之關聯性研究--以國際觀光旅館管理階層為例
書刊名：輔仁民生學誌
作者：許順旺 引用關係／陳漢軒
作者(外文)：Hsu, Shun-wang／Chen, Han-hsuan
出版日期：2010
卷期：16:1
頁次：頁25-45
主題關鍵詞：管理階層；工作壓力；組織承諾；處置行為；Manager；Work Stressor；Discretion；Organization commitment
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:111
  • 點閱點閱:153
本研究以台灣地區國際觀光旅館管理階層為研究對象，探討管理階層之工作壓力、組織承諾與處置行為之間的關係。經深入訪談，萃取題項輔助現成量表，旨在希望本問卷能更切合觀光旅館產業。針對台灣59 家國際觀光旅館之領班以上管理階層為施測對象，總共發出500 份問卷，實得回收之有效問卷342 份。研究結果顯示工作壓力與組織承諾呈顯著的負相關；組織承諾與其例行性行為及創新性行為呈顯著正相關，但組織承諾與越軌性行為，雖然有負向的關係但是未達顯著水準；工作壓力與例行性行為及創新性行為呈顯著的負相關，工作壓力與越軌性行為呈顯著的正相關；工作壓力與例行性行為及創新性行為會透過組織承諾產生完全中介的效果，工作壓力與越軌性行為會透過組織承諾產生部分中介的效果。本研究期望透過結果的探討與分析，提供餐旅產業人力資源管理之參考依據。
This research targets at the employees at the managerial-level in international tourist hotels of Taiwan. It aims to explore the relationship among managers’ perceived work stressor, organizational commitment, and discretion. In order to develop a valid and reliable survey questionnaire for tourist hotels, in-depth interviews were applied along with the existing scales. Questionnaire surveys were later delivered to the employees at manager level of international tourist hotel in Taiwan. Five hundred surveys were sent, while 342 were returned as valid data. The results indicated that stressor is negatively correlated to organizational commitment. A positive correlation is found between organizational commitment and routine discretion and creative discretion, while organizational commitment indicates a negative, but not significant, association with deviant discretion. As for work stressor, it presents a significant negative correlation with routine discretion and creative discretion, and shows a significant positive correlation with deviant discretion. Organizational commitment moderation effect fully augments the negative correlation between stressors and routine discretion and creative discretion. Organizational commitment moderation effect partially augments the positive correlation between stressors and deviant discretion. Through the data testing and analysis, this research expects to provide suggestions for human resource management in hospitality and tourism industry.
期刊論文
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3.Belly, B. K. P.、Brewer, G.、Sammons, S.、Swerdlow。Job Satisfaction, Organizational Commitment, and Internal Service Quality: A Case Study of Las Vegas Hotel/Casino Industry。Journal of Human Resources in Hospitality & Tourism，5(2)，37-54。  new window
4.Bolton, R. N.、Lemon, K. N.、Verhoef. P. C.(2008)。Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision。Journal of Marketing，72(1)，46-64。  new window
5.Carson, Paula Phillips、Carson, Kerry D.、Birkenmeier, Betty、Toma, Alfred G.(2006)。Looking for Loyalty in All the Wrong Places: A Study of Union and Organization Commitments。Public Personnel Management，35(2)，137-151。  new window
6.Frese, M.、Zapf, D.(1994)。Action as the core of work psychology: A German approach。Handbook of industrial and organizational psychology，4(2)，271-340。  new window
7.Ghiselli.W.。extension and customer loyalty: Evidence from the loding industry. Conell Hotel and restaurant Administration Quarterly43(4)，5-16。  new window
8.Haken V. E.、Jamel C.(2006)。Relationship Between Leadership Power Base and Job Stress of Subordinates :Example from Boutique Hotels。Management Research News，29(5)，285-297。  new window
9.Huang, X.、Shi, K.、Zhang, Z.、Cheung, Y. L.(2006)。The Impact of Participative Leadership Behavior on Psychological Empowerment and Organizational Commitment in Chinese State-Owned Enterprises: the Moderating Role of Organizational Tenure。Asia Pacific Journal of Management，23(3)，345-367。  new window
10.Cho, S.、Johanson, M. M.(2008)。Organizational Citizenship Behavior and Employee Performance: A Moderating Effect of Work Status in Restaurant Employees。Journal of Hospitality & Tourism Research，32(3)，307-326。  new window
11.Falkenburg, Karin、Schyns, Birgit(2007)。Work Satisfaction, Organizational Commitment and Withdrawal Behaviors。Management Research News，30(10)，708-723。  new window
12.Kelly Scott W.(1993)。Disscretion and the service Emplotee。Journal of Retailing，69，104-126。  new window
13.Kelly, C. W.、T. Longfellow、J. Malehorn(1996)。Organizational Determinants of Service Employees’ Exercise of Routine, Creative, and Deviant Discretion。Journal of Retailing，72，135-157。  new window
14.Laurel, S.(2007)。The Structure of Intersectionality: A Comparative Politics of Gender。Politics& Gender，2，235-248。  new window
15.Marcie A Cavanaugf、Wendy R Boswell、Mark V Roehing、John W Boudreau(2000)。An Empiricle Examination of Self - Reported Work Stress Among U. S Manager。Journal of Applied Psychology，85(1)，65-74。  new window
16.Robyn Stoke(2008)。Tourism strategy marking :Insight to the event tourism domain。Tourism Management，29，252-262。  new window
17.Slicox、Sarah(2006)。One-Fifth of Workers Report Stress Concerns。IRS Employment Review，852，23-35。  new window
18.Stamper, C. L.、Van Dyne, L.(2003)。Organizational Citzenship: A Comparison Between Part-Dme and Full-Time Service Employees。Cornell Hotel & Restaurant Administration Quarterly，44，33-42。  new window
19.Susskind, A. M.、Borchgrevink, C. P.、Kacmar, K. M.、Brymer, R. A.(2000)。Customer Service Employees’ Behavioral Intentions and Attitudes: An Examination of Construct Validity and A Path Model。International Journal of Hospitality Management，19，53-77。  new window
20.Bowen、David, E.、B. Schneider(1988)。Service Marketing and Managerment: Implications for Organizational Behavior。Research in Organization Behavior，10，43-80。  new window
21.張火燦、紀乃文(200612)。人力資源主管角色與高階主管情感型信任對人力資源部門績效指標的影響。交大管理學報，26(2)，49-89。new window  延伸查詢new window
22.陳國勝、陳佩君(20070300)。國際觀光旅館廚務人員角色壓力、工作滿足、組織承諾與離職傾向關係之研究。遠東學報，24(1)，55-75。  延伸查詢new window
23.林少龍(20060600)。第一線員工處置行為之管理：壓力源、因應資源與情感承諾之角色。管理學報，23(3)，367-388。new window  延伸查詢new window
24.陳惠芳、洪嘉徽(20060300)。員工知覺薪酬公平與賦權對組織承諾影響之研究。東吳經濟商學學報，52，235-261。new window  延伸查詢new window
25.史習安、陳佐任(20080800)。正向主管獎賞行為如何影響員工的工作表現？目標接受與組織承諾的中介角色。組織與管理，1(2)，89-121。new window  延伸查詢new window
26.Karatepe, O. M.、Uludag, O.、Menevis, I.、Hadzimehmedagic, L.、Baddar, L.(2006)。The effects of selected individual characteristics on frontline employee performance and job satisfaction。Tourism Management，27(4)，547-560。  new window
27.陳勁甫、鍾武侖(20070600)。工作滿足、組織承諾、工作尋找與離職傾向關係之研究--以某國際航空公司空服員為例。運輸學刊，19(2)，191-213。new window  延伸查詢new window
28.DeConinck, J. B.、Stilwell, C. D.(2004)。Incorporating Organizational Justice, Role States, Pay Satisfaction and Supervisor Satisfaction in a Model of Turnover Intentions。Journal of Business Research，57(3)，225-231。  new window
29.Meyer, John P.、Stanley, David J.、Herscovitch, Lynne、Topolnytsky, Laryssa(2002)。Affective, Continuance, and Normative Commitment to the Organization: A Meta-Analysis of Antecedents, Correlates, and Consequences。Journal of Vocational behavior，61(1)，20-52。  new window
30.余明助(20070000)。The Moderating Effects of Personal Stress Management on Job Stress, Adjustment, and Job Attitude: Taiwanese Expatriates。中山管理評論，15(特刊)，3+11-37。new window  new window
31.羅新興、周慧珍(20061200)。組織成員知覺主管支持對其離職傾向之影響--探討工作負荷與成就動機之干擾作用。人力資源管理學報，6(4)，67-80。new window  延伸查詢new window
32.林俊傑(20070900)。組織承諾的理論與相關研究之探討。學校行政，51，35-53。  延伸查詢new window
學位論文
1.楊雅婷(2003)。時間壓力與個人創新傾向關係之研究(碩士論文)。國立中央大學。  延伸查詢new window
2.洪玲茹(2002)。社教機構員工工作壓力、社會支持與專業承諾關係之研究--以高雄市公立社教機構為例(碩士論文)。國立屏東師範學院。  延伸查詢new window
3.黃寶園(2004)。結合統合分析與結構方程模式之理論驗證：以壓力調節反應模式之建立與驗證為例(博士論文)。國立臺灣師範大學，台北。new window  延伸查詢new window
圖書
1.吳勉勤(2001)。旅館管理-理論與實務。台北：華立圖書。  延伸查詢new window
2.戚樹誠(2007)。組織行為學。台北：雙葉書廊。  延伸查詢new window
 
 
 
 
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