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E.(1996)。Maslach Burnout Inventory-Human Service Survey (MBI-HSS)。Maslach bumout inventory manual。Palo Alto, California：Consulting Psychologist Press。 | | 3. | Shore, L. M.、Tetrick, L. E.(1994)。The psychological contract as an explanatory framework in the employment relationship。Trends in Organizational Behavior。Oxford：John Wiley & Sons。 | | 4. | Schneider, B.(1990)。The climate for service: An application of the climate construct。Organizational climate and culture。San Francisco, California：Jossey-Bass。 | |
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