主管與部屬互動中情緒勞動：回顧、釐清、及前瞻__臺灣人文及社會科學引文索引資料庫

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題名：	主管與部屬互動中情緒勞動：回顧、釐清、及前瞻
書刊名：	人力資源管理學報
作者：	吳宗祐
作者(外文)：	Wu, Tsung-yu
出版日期：	2013
卷期：	13:3
頁次：	頁57-105
主題關鍵詞：	情緒勞動；領導；表層演出；深層演出；Emotional labor；Leadership；Surface acting；Deep acting
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(7) 博士論文(2) 專書(0) 專書論文(0) 排除自我引用:6 共同引用:533 點閱:196

情緒勞動議題與領導研究之結合，是邇來情緒勞動研究之新趨勢，也累積了許多研究成果。本論文首先將針對主管與部屬間情緒勞動的研究，進行系統性的回顧。其次，本論文提出「情緒勞動之概念是否適用於主管與部屬互動中」的爭議問題，予以釐清，以利界定主管與部屬間情緒勞動的構念，並比較其與類似概念的異同。最後，本論文將提出若干未來研究方向，包含測量工具與研究方法的精進、實證研究的深化、主管與部屬情緒勞動的整合、主管之情緒勞動分擔、及華人組織中主管與部屬的情緒勞動。

以文找文

The linkage between emotional labor and leadership is a new trend of emotional labor research, and a large amount of related research publications have accumulated. Accordingly, the first purpose of the paper tends to systematically review the existent literature on emotional labor in supervisor-subordinate interaction. Following the review, the second purpose of the paper tries to address a controversial issue, ”Can the construct of emotional labor be applied to supervisor-subordinate interaction?”, and to clarify this issue, so as to define the construct of emotional in emotional labor in supervisor-subordinate interaction as well as compare it with other similar constructs. Finally, the third purpose of the paper identifies several future research directions, including the refinement of measurement and research design, the elaboration of empirical research, the integration between supervisors' and subordinates' emotional labor, supervisors' shared emotional labor, and emotional labor between supervisor and subordinate in Chinese organization.

以文找文

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會議論文
1.	李怡慧、吳宗祐、許育瑋(2008)。部屬知覺差序式領導與情緒勞動。第六屆華人心理學家學術研討會。香港。延伸查詢
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3.	Wu, T.-Y.(2007)。From authoritarian leadership to employee well-being: The mediating process of emotional labor。The Asian Association of Social Psychology 7th Biennial Conference。Sabah, Malaysia。

研究報告
1.	吳宗祐(2012)。由歸因與權力觀點探討不同對偶關係下的工作情緒議題--子計畫五：由主管情緒勞動到部屬情緒勞動：對偶關係下的交互情緒勞動與跨層次的影響效果。延伸查詢
2.	歐陽靖(2011)。情緒勞動可以上行下效嗎？涓滴模式的驗證。延伸查詢

學位論文
1.	董席如(2012)。領導者情緒勞動及其結果：雙路徑的影響歷程與真誠的中介機制(碩士論文)。國立臺灣科技大學。延伸查詢
2.	Liu, Y.(2006)。The antecedents and consequents of emotion regulation at work(博士論文)。The Florida State University，Tallahassee, Florida。
3.	吳宗祐(2003)。工作中的情緒勞動：概念發展、相關變項分析、心理歷程議題探討(博士論文)。國立臺灣大學。延伸查詢
4.	吳宗祐(1995)。組織中的情緒規則及其社會化(碩士論文)。國立臺灣大學。延伸查詢

圖書
1.	Krzyzewski, Mike、Donald, T. P.、劉靄儀(2011)。領導，帶人更要帶心。台北市：久石文化。延伸查詢
2.	Dasborough, M. T.、Ashkanasy, N. M.(2004)。Follower attributions of leader manipulative and sincere intentionality: A laboratory test of determinants and affective covariates。Attribution theory in organizational sciences。Greenwich, CT：IAP。
3.	Ferris, G. R.、Bhawuk, D. P. S.、Fedor, D. F.、Judge, T. A.(1995)。Organizational politics and citizenship: Attributions of intentionality and construct definition。Advances in attribution theory: An organizational perspective。Delray Beach, CA：Delray St. Lucie Press。
4.	Hunt, J. G. J.、Gardner, W. L.、Fischer, D.(2008)。Leader emotional displays from near and far: Effects of activation potential and valence。Affect and emotion: New directions in management theory and research。Charlotte, NC：Information Age。
5.	Ekman, Paul、Friesen, Wallace V.(1975)。Unmasking the face: A guide to recognizing emotions from facial clues。Englewood Cliffs, NJ：Prentice Hall。
6.	Mehrabian, A.、Russell, J. A.(1974)。An Approach to Environment Psychology。Cambridge, Mass：MIT Press。
7.	Pearce, Craig L.、Conger, Jay A.(2003)。Shared leadership: Reframing the Hows and whys of leadership。Sage。
8.	Tiedens, L. Z.(2000)。Powerful emotions: The vicious cycle of social status positions and emotions。Emotions in the workplace。Westport, CT：Quorum Books。
9.	Long, N.(2001)。Development sociology: Actor perspectives。London：Routledge。
10.	Goffman, E.(1959)。The presentation of self in every life。Garden City, N.Y.：Doubleday Anchor。
11.	Silin, R. F.(1976)。Leadership and values: The organization of large-scale Taiwan enterprise。Cambridge, MA：Harvard University Press。
12.	Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。

圖書論文
1.	Gibson, D. E.、Schroeder, S. J.(2002)。Grinning, frowning, and emotionless: Agent perceptions of power and their effect on felt and displayed emotions in influence attempts。Managing emotions in the workplace。Armonk, NY：M. E. Sharpe。
2.	Hochschild, A. R.(1990)。Ideology and emotion management: A perspective and path for future research。Research agendas in the sociology of emotions。New York：The University Press。
3.	Humphrey, R. H.(2008)。The right way to lead with emotional labor。Affect and emotion: New directions in management theory and research。Charlotte, NC：Information Age。
4.	Bono, J. E.、Vey, M. A.(2005)。Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research。Emotions in Organizational Behavior。Lawrence Erlbaum Associates。
5.	Cherniss, C.、Goleman, D.(2001)。Training for emotional intelligence: A model。The emotionally intelligent workplace。Jossey-Bass。
6.	Grandey, A. A.、Brauburger, A. L.(2002)。The emotion regulation behind the customer service smile。Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior。San Francisco, CA：Jossey-Bass。
7.	Putnam, L. L.、Mumby, D. K.(1993)。Organizations, emotion and the myth of rationality。Emotion in organizations。London：Sage。
8.	Ashforth, Blake E.、Tomiuk, Marc A.(2000)。Emotional labor and authenticity: Views from service agents。Emotional labor and authenticity: Views from service agents。London：Sage。
9.	Avolio, B. J.、Bass, B. M.(1988)。Transformational Leadership, charisma, and beyond。Emerging leadership vistas。Lexington, MA：Lexington Books。
10.	John, O. P.、Gross, J. J.(2006)。Individual differences in emotion regulation。Handbook of emotion regulation。New York：Guilford Press。
11.	Gross, J. J.(1999)。Emotion and emotion regulation。Handbook of personality: Theory and research。New York：Guilford Press。
12.	Hochschild, A. R.(1993)。[Emotion in organization] Preface。Emotion in organization。London：Sage。
13.	Mayer, John D.、Salovey, Peter(1997)。What is emotional intelligence?。Emotional development and emotional intelligence: educational implications。Basic Books。

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