工作投入、調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果_

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題名：	工作投入、調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果
書刊名：	中華心理學刊
作者：	吳宗祐／鄭伯壎
作者(外文)：	Wu, Tsung-yu／Cheng, Bor-shiuan
出版日期：	2006
卷期：	48:1
頁次：	頁69-87
主題關鍵詞：	情緒勞動；情緒耗竭；工作投入；調節他人情緒能力；Emotional labor；Emotional exhaustion；Job involvement；Ability in regulating other's emotion
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(46) 博士論文(12) 專書(0) 專書論文(1) 排除自我引用:45 共同引用:116 點閱:278

本研究旨在探討工作投入、調節他人情緒能力兩者與情緒勞動的交互作用，對於情緒耗竭的預測效果。在本研究中，情緒勞動有「正向情緒表達」與「負向情緒克制」兩種內涵。結果顯示，工作投入與負向情緒克制的交互作用可以顯著的預測情緒耗竭。當工作投入高時，負向情緒克制無法預測情緒耗竭；當工作投入低時，負向情緒克制對情緒耗竭有正向的預測效果。然而，工作投入與正向情緒表達的交互作用，對於情緒耗竭卻無顯著的預測效果。因此，相較之下，對於情緒耗竭的預測效果而言，工作投入與「負向情緒克制」之交互作用的預測效果，要大於工作投入與「正向情緒表達」之交互作用效果。此外，調節他人情緒能力與負向情緒克制的交互作用可以顯著的預測情緒耗竭。當調節他人情緒能力高時，負向情緒克制無法預測情緒耗竭；當調節他人情緒能力低時，負向情緒克制對情緒耗竭有正向的預測效果。然而，調節他人情緒能力與正向情緒表達的交互作用，對於情緒耗竭卻無顯著的預測效果。因此，相較之下，對於情緒耗竭的預測效果而言，調節他人情緒之能力與「負向情緒克制」之交互作用的預測效果，要大於調節他人情緒之能力與「正向情緒表達」之交互作用效果。研究結果之意涵、限制及其未來研究方向，將在最後提出討論。

以文找文

The purpose of this study was to test the interaction effect of emotional labor, job involvement, and ability of regulating other s emotion on emotional exhaustion. In the study, emotion labor included expression of positive emotion and suppression of negative emotion. The results demonstrated that the interaction between job involvement and suppression of negative emotion significantly predicted emotional exhaustion. When job involvement was high, suppression of negative emotion did not predict emotional exhaustion; when job involvement was low, suppression of negative emotion predicted emotional exhaustion positively. However, the interaction between job involvement and expression of positive emotion did not predict emotional exhaustion. Therefore, the interaction effect between job involvement and suppression of negative emotion was stronger than the interaction between job involvement and expression of positive emotion. Besides, the interaction between ability of regulating other s emotion and suppression of negative emotion significantly predicted emotional exhaustion. When ability of regulating other s emotion was high, suppression of negative emotion did not predict emotional exhaustion; when ability of regulating other s emotion was low, suppression of negative emotion predicted emotional exhaustion positively. However, the interaction between ability of regulating other s emotion and expression of positive emotion did not predict emotional exhaustion. Therefore, the interaction between the ability of regulating other s emotion and suppression of negative emotion was stronger than the interaction between the ability of regulating other s emotion and expression of positive emotion. The implications, limitations, contributions, and applications of this study are discussed.

以文找文

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7.	專業就是力量：專業權力下的情緒勞務對顧客情緒調節之影響
8.	教育行政人員從事志工者之休閒涉入、情緒耗竭、心流體驗與抽離傾向關係之研究 -以工作需求資源模型為基礎
9.	現代禮儀師情緒勞務、工作壓力與領導效能關係之研究
10.	高中職教師心理資本、工作價值觀、情緒勞務與學校生活適應之徑路模式探析
11.	國小教師心理資本、情緒勞務、實用智能與教學效能徑路模式之建構及驗證
12.	商業利益對新聞記者專業價值之衝突與情緒轉折
13.	基層警察人員問題飲酒行為因素之研究 — 一般化緊張理論之驗證
14.	國民中學校長情緒智能對教師工作滿意度及工作倦怠感之影響：領導者-部屬交換關係之中介效果分析
15.	國中生教育復原力模式之驗證研究

1.	管理與商業心理學
2.	The Adaptation and Internalization Process of Emotional Labor--(The 2010 IACMR Conference, Shanghai, China)
3.	組織情緒
4.	台灣的組織行為研究 : 過去、現在及未來

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