臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：社區照顧關懷據點服務志工情緒勞務的前置因素與其結果關連性之研究
書刊名：社會科學論叢
作者：王光旭
作者(外文)：Wang, Guang-xu
出版日期：2022
卷期：16:1
頁次：頁69-118
主題關鍵詞：情緒勞務；公共服務動機；組織承諾；情緒耗竭；離職傾向；社區照顧關懷據點；Emotional labour；Public service motivation；Organization commitment；Emotional exhaustion；Turnover intention；Community care station；Community care station volunteer
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:215
  • 點閱點閱:32
期刊論文
1.Mesmer-Magnus, J. R.、DeChurch, L. A.、Wax, A.(2012)。Moving emotional labor beyond surface and deep acting: A discordance-congruence perspective。Organizational Psychology Review，2(1)，6-53。  new window
2.Cheney, George(1983)。On The Various and Changing Meanings of Organizational Membership: A Field Study of Organizational Identification。Communication Monographs，50(4)，342-362。  new window
3.江明修(19990900)。組織情感與心理契約的建立。教育資料與研究，30，7-10。new window  延伸查詢new window
4.Pushkar, D.、Reis, M.、Morros, M.(2002)。Motivation, personality and well-being in older volunteers。The International Journal of Aging and Human Development，55(2)，141-162。  new window
5.Kim, Sangmook(2009)。Testing the structure of public service motivation in Korea: A research note。Journal of Public Administration Research and Theory，19(4)，839-851。  new window
6.鄔佩君、陳彰儀、吳宗祐(20051200)。華人企業服務人員情緒勞動方式的前置因素與其結果之關係：以銀行行員為例。教育與心理研究，28(4)，693-719。new window  延伸查詢new window
7.Siegler, D. M.、Siegler, R. S.(1976)。Stereotypes of Males' and Females' Speech。Psychological Reports，39(1)，167-170。  new window
8.紀乃文(20140200)。情緒勞動對組織是利是弊？探討知覺主管支持、同事支持對情緒勞動與服務績效、離職傾向關係的差異化干擾效果。組織與管理，7(1)，115-160。new window  延伸查詢new window
9.Johnson, Hazel-Anne M.、Spector, Paul E.(2007)。Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?。Journal of Occupational Health Psychology，12(4)，319-333。  new window
10.Finegold, David S.、Mohrman, Susan、Spreitzer, Gretchen M.(2002)。Age effects on the predictors of technical workers' commitment and willingness to turnover。Journal of Organizational Behavior，23(5)，655-674。  new window
11.Tepper, Bennet J.、Duffy, Michelle K.、Hoobler, Jeeny、Ensley, Michael D.(2004)。Moderators of the Relationships between Coworkers' Organizational Citizenship Behavior and Fellow Employees' Attitudes。Journal of Applied Psychology，89(3)，455-465。  new window
12.Babin, Barry J.、Boles, James S.(1998)。Employee Behavior in a Service Environment: A Model and Test of Potential Differences Between Men and Women。Journal of Marketing，62(2)，77-91。  new window
13.Houston, David J.(2006)。"Walking the Walk" of Public Service Motivation: Public Employees and Charitable Gifts of Time, Blood, and Money。Journal of Public Administration Research and Theory，16(1)，67-86。  new window
14.吳宗祐(20080600)。由不當督導到情緒耗竭：部屬正義知覺與情緒勞動的中介效果。中華心理學刊，50(2)，201-221。new window  延伸查詢new window
15.劉心瑜、吳宗祐(20121200)。負向顧客事件頻次與樂觀性格對情緒勞動的預測效果：服務關係長短的調節效果。人力資源管理學報，12(4)，1-28。new window  延伸查詢new window
16.Bright, Leonard(2008)。Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees?。The American Review of Public Administration，38(2)，149-166。  new window
17.Mann, Gregory A.(2006)。A motive to serve: Public service motivation in human resource management and the role of PSM in the nonprofit sector。Public Personnel Management，35(1)，33-48。  new window
18.Moynihan, D. P.、Pandey, S. K.(2007)。The role of organizations in fostering public service motivation。Public Administration Review，67(1)，40-53。  new window
19.Wright, Bradley E.(2007)。Public service and motivation: Does mission matter?。Public Administration Review，67(1)，54-64。  new window
20.Perry, James L.、Wise, Lois Recascino(1990)。The Motivational Bases of Public Service。Public Administration Review，50(3)，367-373。  new window
21.Perry, James L.、Hondeghem, Annie(2008)。Building Theory and Empirical Evidence about Public Service Motivation。International Public Management Journal，11(1)，3-12。  new window
22.Leisink, Peter、Steijn, Bram(2009)。Public service motivation and job performance of public sector employees in the Netherlands。International Review of Administrative Sciences，75(1)，35-52。  new window
23.Kim, Sangmook(2009)。Revising Perry's measurement scale of public service motivation。The American Review of Public Administration，39(2)，149-163。  new window
24.Alonso, Pablo、Lewis, Gregory B.(2001)。Public service motivation and job performance: Evidence from the federal sector。The American Review of Public Administration，31(4)，363-380。  new window
25.McNeese-Smith, Donna K.、Nazarey, Margaret(2001)。A Nursing Shortage: Building Organizational Commitment among Nurses/practitioner Application。Journal of Healthcare Management，46(3)，173-186。  new window
26.Wharton, Amy S.(1993)。The Affective Consequences of Service Work: Managing Emotions on the Job。Work and Occupations，20(2)，205-232。  new window
27.George, Jennifer M.、Jones, Gareth R.(1996)。The experience of work and turnover intentions: interactive effects of value attainment, job satisfaction, and positive mood。Journal of Applied Psychology，81(3)，318-325。  new window
28.Maslach, Christina(1978)。The Client Role in Staff Burn-Out。Journal of Social Issues，34(4)，111-124。  new window
29.Jackson, Susan E.、Schwab, Richard L.、Schuler, Randall S.(1986)。Toward an understanding of the burnout phenomenon。Journal of Applied Psychology，71(4)，630-640。  new window
30.Abraham, Rebecca(1999)。The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover。The Journal of Psychology，133(4)，441-455。  new window
31.翁儷禎(19980600)。評定量表標示語之心理量尺值研究：頻率及同意度詞。中華心理學刊，40(1)，73-86。new window  延伸查詢new window
32.Buchanan, Bruce II(1974)。Building organizational commitment: The socialization of managers in work organizations。Administrative Science Quarterly，19(4)，533-546。  new window
33.Nixon, A. E.、Yang, L.-Q.、Spector, P. E.、Zhang, X.-C.(2011)。Emotional labor in China: Do perceived organizational support and gender moderate the process?。Stress and Health，27(4)，289-305。  new window
34.Lv, Qin、Xu, Shi、Ji, Hui(2012)。Emotional labor strategies, emotional exhaustion, and turnover intention: An empirical study of Chinese hotel employees。Journal of Human Resources in Hospitality and Tourism，11(2)，87-105。  new window
35.Kilpatrick, A. O.(1989)。Burnout correlates and validity of research designs in a large panel of studies。Journal of Health and Human Resources Administration，12(1)，25-45。  new window
36.Meier, S.、Stutzer, A.(2008)。Is volunteering rewarding in itself?。Economica，75(297)，39-59。  new window
37.Warburton, J.、Dyer, M.(2004)。Older volunteers participating in a university research registry: Helping others my age。Educational Gerontology，30(5)，367-381。  new window
38.潘瑛如、李隆盛(20140300)。中文版公共服務動機量表之信效度驗證。測驗學刊，61(1)，135-158。new window  延伸查詢new window
39.Bulan, Heather Ferguson、Erickson, Rebecca J.、Wharton, Amy S.(1997)。Doing for Others on the Job: the Affective Requirements of Service Work, Gender, and Emotional Well-Being。Social Problems，44(2)，235-256。  new window
40.Clerkin, R. M.、Paynter, S. R.、Taylor, J. K.(2009)。Public service motivation in undergraduate giving and volunteering decisions。The American Review of Public Administration，39(6)，675-698。  new window
41.Vandenabeele, Wouter(2007)。Toward a public administration theory of public service motivation: An institutional approach。Public Management Review，9(4)，545-556。  new window
42.Kanter, Rosabeth Moss(1968)。Commitment and social organization: A study of commitment mechanisms in utopian communities。American Sociological Review，33(4)，499-517。  new window
43.Karl, Katherine、Peluchette, Joy(2006)。How does workplace fun impact employee perceptions of customer service quality?。Journal of Leadership & Organizational Studies，13(2)，2-13。  new window
44.Saxton, Mary J.、Phillips, James S.、Blakeney, Roger N.(1991)。Antecedents and consequences of emotional exhaustion in the airline reservations service sector。Human Relations，44(6)，583-595。  new window
45.Goodwin, R. E.、Groth, M.、Frenkel, S. J.(2011)。Relationships between emotional labor, job performance, and turnover。Journal of Vocational Behavior，79(2)，538-548。  new window
46.Brotheridge, Celeste M.、Lee, Raymond T.(2002)。Testing a conservation of resources model of the dynamics of emotional labor。Journal of Occupational Health Psychology，7(1)，57-67。  new window
47.Cordes, Cynthia L.、Dougherty, Thomas W.(1993)。A review and an integration of research on job burnout。Academy of Management Review，18(4)，621-656。  new window
48.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology，5(1)，95-110。  new window
49.王光旭(20160300)。社區據點服務品質與成功老化提升程度關連性之初探：政府角色認知的調節效果。公共行政學報，50，77-115。new window  延伸查詢new window
50.Babakus, E.、Yavas, U.、Ashill, N. J.(2010)。Service worker burnout and turnover intentions: Roles of person-job fit, servant leadership, and customer orientation。Services Marketing Quarterly，32(1)，17-31。  new window
51.Merrell, Joy(2000)。'You don't do it for nothing': women's experiences of volunteering in two community WELL WOMAN CLINICS。Health and Social Care in the Community，8(1)，31-39。  new window
52.吳宗祐、鄭伯壎(20061000)。難應付客戶頻次、知覺服務訓練效用兩者及情緒勞動與情緒耗竭之關係--「資源保存理論」的觀點。管理學報，23(5)，581-599。new window  延伸查詢new window
53.Li, Yueh-Ping、Chen, Yuh-Min、Chen, Ching-Huey(2013)。Volunteer transitions and physical and psychological health among older adults in Taiwan。The Journals of Gerontology, Series B: Psychological Sciences and Social Sciences，68(6)，997-1008。  new window
54.Brewer, Gene A.、Selden, Sally Coleman(1998)。Whistle Blowers in the Federal Civil Service: New Evidence of the Public Service Ethic。Journal of Public Administration Research and Theory，8(3)，413-439。  new window
55.Perry, James L.(1996)。Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity。Journal of Public Administration Research and Theory，6(1)，5-22。  new window
56.黃一峯(20161000)。公共服務中的「面具效應」：情緒勞務觀點的探討。文官制度季刊，8(4)，55-74。new window  延伸查詢new window
57.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identity。Academy of Management Review，18(1)，88-115。  new window
58.Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior，60(1)，17-39。  new window
59.Kruml, S. M.、Geddes, D.(2000)。Exploring the dimensions of emotional labor: the heart of Hochschild's work。Management Communication Quarterly，14(1)，8-49。  new window
60.Kemper, Theodore D.(1991)。Predicting emotions from social relations。Social Psychology Quarterly，54(4)，330-342。  new window
61.Anderson, M. B. G.、Iwanicki, E. F.(1984)。Teacher motivation and its relationship to burnout。Educational Administration Quarterly，20(2)，109-132。  new window
62.李聲吼、張麗玉、謝振裕、曾儀芬(20190300)。社區志工參與服務動機之探討：以南臺灣某縣市為例。人文社會科學研究，13(1)，1-12。new window  延伸查詢new window
63.Wright, Thomas A.、Cropanzano, Russell(1998)。Emotional exhaustion as a predictor of job performance and voluntary turnover。Journal of Applied Psychology，83(3)，486-493。  new window
64.Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal，46(1)，86-96。  new window
65.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review，21(4)，986-1010。  new window
66.Mobley, William H.、Horner, Stanley O.、Hollingsworth, A. T.(1978)。An evaluation of precursors of hospital employee turnover。Journal of Applied Psychology，63(4)，408-414。  new window
67.葉明勳、陳碩菲(20190900)。宜蘭地區老人主觀幸福感與自覺健康之調查研究兼論長照2.0社區照顧關懷據點的影響。發展與前瞻學報，25，81-101。new window  延伸查詢new window
68.Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review，12(1)，23-37。  new window
69.Brewer, Gene A.、Selden, Sally Coleman、Facer, Rex L. II(2000)。Individual Conceptions of Public Service Motivation。Public Administration Review，60(3)，254-264。  new window
70.Naff, Katherine C.、Crum, John(1999)。Working for america: Does public service motivation make a difference?。Review of Public Personnel Administration，19(4)，5-16。  new window
71.Rainey, Hal Griffin、Steinbauer, Paula(1999)。Galloping elephants: Developing elements of a theory of effective government organizations。Journal of Public Administration Research and Theory，9(1)，1-32。  new window
72.Vandenabeele, Wouter(2009)。The Mediating Effect of Job Satisfaction and Organizational Commitment on Self-Reported Performance: More Robust Evidence of the PSM-performance relationship。International Review of Administrative Sciences，75(1)，11-34。  new window
73.Lu, L.、Siu, O. L.、Lu, C. Q.(2010)。Does loyalty protect Chinese workers from stress? The role of affective organizational commitment in the Greater China Region。Stress and Health: Journal of the International Society for the Investigation of Stress，26(2)，161-168。  new window
74.Geiser, Christian、Okun, Morris A.、Grano, Caterina(2014)。Who is motivated to volunteer? A latent profile analysis linking volunteer motivation to frequency of volunteering。Psychological Test and Assessment Modeling，56(1)，3-24。  new window
75.林惠彥、陸洛、吳珮瑀、吳婉瑜(20121200)。快樂的員工更有生產力嗎？組織支持與工作態度之雙重影響。中華心理學刊，54(4)，451-469。new window  延伸查詢new window
76.呂寶靜(20120300)。臺灣老人社會整合之研究：以社區生活參與為例。人文與社會科學簡訊，13(2)，90-96。  延伸查詢new window
77.Griffeth, Rodger W.、Hom, Peter W.、Gaertner, Stefan(2000)。A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium。Journal of Management，26(3)，463-488。  new window
78.Bria, Mara、Băban, Adriana、Andreica, Sorin、Dumitraşcu, Dan L.(2013)。Burnout and turnover intentions among Romanian ambulance personnel。Procedia: Social and Behavioral Sciences，84，801-805。  new window
79.Coursey, D. H.、Perry, J. L.、Brudney, J. L.、Littlepage, L.(2008)。Psychometric Verification of Perry's Public Service Motivation Instrument: Results for Volunteer Exemplars。Review of Public Personnel Administration，28(1)，79-90。  new window
80.Wilson, John(2000)。Volunteering。Annual Review of Sociology，26(1)，215-240。  new window
81.Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology，52(1)，397-422。  new window
82.Chau, S. L.、Dahling, J. J.、Levy, P. E.、Diefendorff, J. M.(2009)。A predictive study of emotional labor and turnover。Journal of Organizational Behavior，30(8)，1151-1163。  new window
83.Meyer, John P.、Allen, Natalie J.、Smith, Catherine A.(1993)。Commitment to Organizations and Occupations: Extension and Test of A Three-Component Conceptualization。Journal of Applied Psychology，78(4)，538-551。  new window
84.Wiener, Yoash(1982)。Commitment in Organizations: A Normative View。Academy of Management Review，7(3)，418-428。  new window
85.Porter, Lyman W.、Steers, Richard M.、Mowday, Richard T.、Boulian, Paul V.(1974)。Organizational commitment, job satisfaction, and turnover among psychiatric technicians。Journal of Applied Psychology，59(5)，603-609。  new window
86.黃松林、趙善如(20070100)。社區照顧關懷據點模式之研究--以高雄市為例。臺灣健康照顧研究學刊，2，20_1+21-47。  延伸查詢new window
87.卓春英(20170300)。社會福利民營化之實踐與省思--以社區照顧關懷據點之實施為例。社會發展研究學刊，19，112-140。new window  延伸查詢new window
88.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology，88(5)，879-903。  new window
89.Mobley, William Hodges(1977)。Intermediate Linkages in the Relationship between Job Satisfaction and Turnover。Journal of Applied Psychology，62(2)，237-240。  new window
90.Warburton, Jeni、Terry, Deborah J.(2000)。Volunteer Decision Making by Older People: A Test of a Revised Theory of Planned Behavior。Basic and Applied Social Psychology，22(3)，245-257。  new window
會議論文
1.Brotheridge, Celeste M.、Lee, Raymond T.(1998)。On the dimensionality of emotional labour: Development and validation of the emotional labour scale。The First Conference on Emotions in Organizational Life。  new window
研究報告
1.黃源協、劉素珍、莊俐昕、陳怡雯、陳叡玄(2012)。邁向整合性之老人照顧服務社區化的永續經營。  延伸查詢new window
2.行政院研究發展考核委員會(2006)。95年度由院管制「建立社區照顧關懷據點」計畫查證報告。行政院研究發展考核委員會。  延伸查詢new window
學位論文
1.曹瓊文(2012)。行政機關員工公共服務動機與情緒勞務之研究：以新北市中和區公所為例(碩士論文)。淡江大學。  延伸查詢new window
2.Chu, K. H.(2002)。The effects of emotional labor on employee work outcomes(博士論文)。State University。  new window
3.何美珍(2008)。非營利組織女性志工的參與動機、工作投入和工作表現之研究(碩士論文)。銘傳大學。  延伸查詢new window
圖書
1.Drucker, Peter F.(1993)。Concept of the Corporation。Transaction Publishers。  new window
2.Maslach, Christina、Jackson, Susan E.(1986)。Maslach Burnout Inventory manual。Consulting Psychologists Press。  new window
3.Price, James L.、Mueller, Charles W.(1986)。Absenteeism and Turnover of Hospital Employees。JAI Press。  new window
4.Meyer, John P.、Allen, Natalie J.(1997)。Commitment in the workplace: Theory, research, and application。Sage。  new window
5.Maslach, Christina(1982)。Burnout: the Cost of caring。Prentice-Hall, Inc.。  new window
6.吳明隆(2010)。結構方程模式：AMOS的操作與應用。五南圖書出版股份有限公司。  延伸查詢new window
7.李德治(2016)。多變量分析：專題及論文常用的統計方法。雙葉書廊。  延伸查詢new window
8.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
9.Goffman, Erving(1959)。The Presentation of Self in Everyday Life。Doubleday。  new window
10.Nash, Laura、McLennan, Scotty(2001)。Church on Sunday, work on Monday: The challenge of fusing Christian values with business life。Jossey-Bass。  new window
11.Mowday, R. T.、Porter, L. W.、Steers, R. M.(1982)。Employee-Organization Linkages--The Psychology of Commitment, Absenteeism, and Turnover。New York：Academic Press。  new window
圖書論文
1.Shirom, A.(2003)。Job-related burnout: A review。Handbook of occupational health psychology。American Psychological Association。  new window
2.Wise, L. R.(2000)。Public personnel motivation: The public service culture。Public Administration: Concepts and Cases。Houghton Mifflin。  new window
3.呂朝賢、鄭清霞(2009)。非營利組織與志願服務。非營利部門：組織與運作。巨流圖書股份有限公司。new window  延伸查詢new window
4.Paarlberg, ‪Laurie E.、Perry, James L.、Hondeghem, Annie(2008)。From theory to practice: Strategies for applying public service motivation。Motivation in public management: The call of public service。Oxford University Press。  new window
5.吳宗祐(2014)。主管與部屬互動中情緒勞動：回顧、釐清、及前瞻。臺灣人力資源管理與組織行為研究回顧。華藝學術出版社。  延伸查詢new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
1. 「生命相伴」與「按表操課」間的擺盪：長照機構照顧服務員的情緒勞動初探
2. 臨危不懼！後備軍人輔導組織的公共服務動機、組織承諾與組織認同之探討
3. 安內優先：內部顧客導向服務對情緒耗竭之影響分析
4. 旅館第一線員工情緒勞務對工作倦怠及組織承諾之影響：工作要求-資源模式觀點
5. 中醫診所形象對病患忠誠度的影響--知覺價值的中介作用
6. 書評：神的職業vs.人的工作：為什麼公共服務動機很重要？[Perry, James L.，«Managing Organiaztion to Sustain Passion for Public Service»(管理組織以保持對公共服務的熱情)(Cambridge University Press,，2021)]
7. 公共服務動機、人格特質及情緒智力隱性職能量表導入政府機關可行性分析
8. 北投地區高齡者住宿式機構日常活動空間舒適性及二氧化碳分布之研究
9. 繁體中文版「獲得型-保護型自我監控量表」之發展與信效度考驗
10. 轉換型領導、交易型領導、倫理氣候與情緒智力對房屋仲介經紀人員工作績效之影響--以信任管理者為中介變數
11. 長照C據點辦理單位的組織類型分析
12. 消費者無禮行為與運動俱樂部員工之工作敬業和工作滿意度：知覺組織支持的調節
13. 李克式量表標示語之心理量尺值研究
14. 社區關懷據點服務面向與服務藍圖之研究
15. Relationships among Customer Incivility, Emotional Exhaustion, and Withdrawal Behaviors: The Moderating Role of Perceived Service Training Utility, Personality Hardness
 
無相關著作
 
無相關點閱
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：410（臺灣：363，外國：47） ／ 本年度總使用人次：1385896 ／ 訪客人次（自102年09月）：67183230
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上