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題名：電子化政府課責成效指標之建立
書刊名：中華行政學報
作者：陳紀君
作者(外文)：Chen, Chi-chun
出版日期：2012
卷期：10
頁次：頁221-241
主題關鍵詞：政府再造；績效；課責；電子化政府；Reinventing government；Information technology；E-government；Website openness；Accountability
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:153
  • 點閱點閱:130
面對資訊科技全球化的趨勢與挑戰，網際網路不僅成為各國提昇政府治理的手段，亦係政府與民眾間另一種交流與溝通的介面。在此新的架構上，課責機制自需重新定義與設計。在公共行政的發展過程中，傳統公共行政講求官僚體制與政治互動，新公共管理強調效率與績效，公共治理則講求政府透明化與公民參與等，使得課責已不再侷限於單一權威的課責環境，也能透過市場或公民參與方式來監督政府作為。電子化政府乃是政府改革措施中呼應「企業型精神」的關鍵策略之一，在實務上，有許多國際評比或官方調查針對政府網站服務內容與功能的豐富完整度、運用資訊通訊能力，與使用者端的滿意度等面向，測量電子化政府的成效，但關於電子化政府的研究卻鮮少嘗試探討其是否有助於提升政府的課責成效。本文希冀就國內外相關文獻理論與調查研究進行整理與分析，嘗試建立電子化政府課責成效的調查指標，以瞭解電子化政府對課責成效的影響。
Under the pressure of reinventing government, e-government has become an umbrella term covering almost all information and communication technology (ICT) applications, and the adoption of web based technologies in public administration has also created a new government and citizen interface. In this new framework, it seems that the accountability mechanism should be redefined and redesigned.Whether e-government will unambiguously lead to a more transparent, interactive, open and hence, accountable government remains a central question. Most literatures deal with e-government focus on examining trends in digital government. In this paper, we will analyze the accountability effect of digital government from a comparative perspective, and establish indicators for e-government accountability.
期刊論文
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4.黃東益、黃佳珊(20030300)。地方政府「數位民主」機制--以臺灣省二十一縣市政府網站為例。法政學報，16，179-202。new window  延伸查詢new window
5.Adeno, Addis(2009)。Deliberative Democracy in Severely Fractured Societies。Indiana Journal of Global Legal Studies，16(1)，59-84。  new window
6.Knott, J.、Wildavsky, A.(1980)。If Dissemination is the Solution, What is the Problem?。Knowledge: Creation, Diffusion, Utilization，1(4)，537-578。  new window
7.Aucoin, Peter、Heintzman, Ralph(2000)。The Dialectics of Accountability for Performance in Public Management Reform。International Review of Administrative Sciences，66(1)，45-55。  new window
8.Gates, Bill(20000500)。微軟與世界的未來10年--Bill Gates展望資訊科技產業的新局。商業現代化，40，14-17。  延伸查詢new window
9.Coursey, D.、Norris, D. F.(2008)。Models of E-Government: Are They Correct? An Empirical Assessment。Public Administration Review，68(3)，523-537。  new window
10.Koppell, Jonathan G. S.(2005)。Pathologies of Accountability: ICANN and the Challenge of Multiple Accountabilities Disorder。Public Administration Review，65(1)，94-108。  new window
11.Mistry, Jamshed J.(2005)。A Conceptual Framework for the Role of Government in Bridging the Digital Divide。Journal of Global Information Technology Management，8(3)，28-46。  new window
12.Romzek, B.、Ingraham, P. W.(2000)。Cross Pressure of Accountability: Initiative, Command and Failure in the Ron Brown Plane Crash。Public Administration Review，60(3)，240-242。  new window
13.Layne, K.、Lee, J.(2001)。Developing Fully Functional E-Government: A Four Stage Model。Government Information Quarterly，18(2)，122-136。  new window
14.蔣麗君(20040300)。公務人員與行政電子化：高雄市戶政事務人員對行政電子化認知的調查研究。公共行政學報. 政大，10，95-140。new window  延伸查詢new window
15.羅晉(20080300)。邁向電子化民主新階段？--政府網站民主化指標建立與評估調查。東吳政治學報，26(1)，143-198。new window  延伸查詢new window
16.Mulgan, Richard(2000)。Accountability: An Ever-Expanding Concept?。Public Administration，78(3)，555-573。  new window
17.李仲彬、黃朝盟(20010300)。電子化政府的網站設計：臺灣省二十一縣市政府WWW網站內容評估。中國行政，69，47-73。  延伸查詢new window
18.項靖(19991200)。理想與現實：民主行政之實踐與地方政府網路公共論壇。東海社會科學學報，18，149-178。  延伸查詢new window
19.Hetherington, Marc J.(1998)。The Political Relevance of Political Trust。American Political Science Review，92(4)，791-808。  new window
20.Kersbergen, K. V.、Waarden, F. V.(2004)。'Governance' as a Bridge between Disciplines: Cross-Disciplinary Inspiration Regarding Shifts in Governance and Problems of Governability, Accountability and Legitimacy。European Journal of Political Research，43(2)，143-171。  new window
21.Moon, M. Jae(2002)。The evolution of e-government among municipalities: Rhetoric or reality?。Public Administration Review，62(4)，424-433。  new window
22.黃東益、陳敦源(20041200)。電子化政府與商議式民主之實踐。臺灣民主季刊，1(4)，1-34。new window  延伸查詢new window
23.陳陸輝(20031200)。政治信任、施政表現與民眾對臺灣民主的展望。臺灣政治學刊，7(2)，149-188。new window  延伸查詢new window
24.陳陸輝(20021100)。政治信任感與臺灣地區選民投票行為。選舉研究，9(2)，65-84。new window  延伸查詢new window
25.陳陸輝(20060600)。政治信任的政治後果--以2004年立法委員選舉為例。臺灣民主季刊，3(2)，39-61。new window  延伸查詢new window
26.Romzek, Barbara S.、Dubnick, Melvin J.(1987)。Accountability in the Public Sector: Lessons from the Challenger Tragedy。Public Administration Review，47(3)，227-238。  new window
27.Bovens, M.、Schillemans, T.、Hart, P. T.(2008)。Does Public Accountability Work? An Assessment Tool。Public Administration，86(1)，225-242。  new window
28.Goodin, R.(2003)。Democratic Accountability: the Distinctiveness of Third Sector。Archives Européennes de Sociologie，44(3)，359-396。  new window
29.(2000)。Government and the Internet Survey。The Economist，355(8176)，33-34。  new window
30.Haque, M. S.(2000)。Significance of Accountability under the New Approach to Public Governance。International Review of Administrative Sciences，66，599-617。  new window
31.Héritier, A.(2003)。Composite Democracy in Europe: the Role of Transparency and Access to Information。Journal of European Public Policy，10(5)，814-833。  new window
32.de Haan, Jakob、Amtenbrink, Fabian、Eijffinger, Sylvester C. W.(1999)。Accountability of Central Banks: Aspects and Quantification Banca Nazionale del Lavoro。Quarterly Review，52(209)，169-193。  new window
33.La Porte, Todd M.、de Jong, Martin、Demchak, Chris(2002)。Democracy and Bureaucracy in the Age of the Web。Administration and Society，34，411-426。  new window
34.Moncrieffe, J. M.(1998)。Reconceptualising Political Accountability。International Political Science Review，19(4)，387-406。  new window
35.Page, S.(2004)。Measuring Accountability for Results in Interagency Collaboratives。Public Administration Review，64(5)，591-606。  new window
36.Skogstad, G.(2003)。Who Governs? Who Should Govern?: Political Authority and Legitimacy in Canada in the Twenty-First Century。Canadian Journal of Political Science，36(5)，955-973。  new window
37.Tero, Erkkilä(2007)。Governance and Accountability: a Shift in Conceptualisation。Public Administration Quarterly，31(1)，1-38。  new window
38.Thomas, John C.、Streib, G.(2005)。E-Democracy, E-Commerce, and E-Research: Examining the Electronic Ties Between Citizens and Governments。Beverly Hills: Administration & Society，37(3)，259-281。  new window
39.Wescott, Clay(2001)。E-Government in the Asia-Pacific Region。Asian Journal of Political Science，9(2)，1-24。  new window
會議論文
1.陳義彥、陳陸輝(2002)。政治功效意識、政治信任感以及臺灣選民的民主價值。2001年選舉與民主化調查研究學術研討會。臺北：國立政治大學選舉研究中心。1-30。  延伸查詢new window
2.魯俊孟(2008)。審議式民主理論下課責性制度之探討。2008 TASPAA《夥伴關係與永續發展》國際學術研討會，(會議日期: 2008/05/24-05/25)。臺北：台灣公共行政與公共事務系所聯合會。  延伸查詢new window
研究報告
1.周育仁(2009)。行政院負責機制之探討。臺北。  延伸查詢new window
2.陳敦源(2008)。2020台灣電子治理願景與方向：情境規劃的應用。臺北：電子治理研究中心。  延伸查詢new window
3.黃東益(2005)。電子審議民主的實踐--「線上公民會議」之初探性實驗。臺北。  延伸查詢new window
4.蕭乃沂(2007)。政府網站功能民主化。臺北。  延伸查詢new window
圖書
1.Flinders, M. V.(2001)。The Politics of Accountability in the Modern State。London, UK：Baker & Taylor Books：Ashgate。  new window
2.Mossberger, K.、Tolbert, C. J.、Stansbury, M.(2003)。Virtual inequality: Beyond the digital divide。Washington, D.C.：Georgetown University Press。  new window
3.Erikson, Robert S.、Mackuen, Michael B.、Stimson, James A.(2002)。The Macro Polity。Cambridge：New York：Cambridge University Press。  new window
4.Mulgan, R.(2003)。Holding power to account: Accountability in modern democracy。Palgrave Macmillan。  new window
5.Norris, Pippa(1999)。Critical Citizens: Global Support for Democratic Governance。Oxford University Press。  new window
6.OECD(2003)。The e-Government Imperative (OECD e-Government Studies)。Paris：OECD。  new window
7.Peters, B. G.(1995)。The Politics of Bureaucracy: A Comparative Perspectives。New York。  new window
8.Scharpf, Fritz W.(1999)。Governing in Europe: Effective and Democratic?。Oxford University Press。  new window
9.Pierre, Jon、Peters, B. Guy(2000)。Governance, Politics and the State。London：New York：Hampshire：Macmillan Press：St. Martin's Press：Houndmills。  new window
10.Gamson, William A.(1968)。Power and Discontent。Dorsey Press。  new window
11.Hetherington, Marc J.(2005)。Why Trust Matters: Declining Political Trust and the Demise of American Liberalism。Princeton University Press。  new window
12.Reinicke, Wolfgang H.(1998)。Global Public Policy: Governing without Government?。Washington, DC：Brookings Institution Press。  new window
13.Rosenbloom, David H.(1998)。Public Administration: Understanding Management, Politics, and Law in the Public Sector。McGraw-Hill, Inc.。  new window
14.Habermas, Jürgen、Rehg, William(1996)。Between Facts and Norms: Contribution to a Discourse Theory of Law and Democracy。Cambridge, MA：MIT Press。  new window
15.Dalton, Russell J.(2004)。Democratic challenges, democratic choices: the erosion of political support in advanced industrial democracies。Oxford University Press。  new window
16.Behn, Robert D.(2001)。Rethinking Democratic Accountability。Washington, DC：Brookings Institution Press。  new window
17.Bovens, M.(2005)。Public Accountability。The Oxford Handbook of Public Management \\ E. Ferlie ; L. Lynne ; C. Pollitt (eds.)。Oxford。  new window
18.Harlow, Carol(2002)。Accountability in the European Union。Oxford：Oxford University Press。  new window
其他
1.行政院研究發展考核委員會(2007)。優質網路政府計畫(97年至100年)。  延伸查詢new window
2.行政院研究發展考核委員會(2008)。98年度行政院研究發展考核委員會單位預算。  延伸查詢new window
3.行政院研究發展考核委員會(2008)。2009民眾對電子化政府相關議題的看法。  延伸查詢new window
4.Baum, C. H.，Maio, A. D.(2000)。Gartner’s Four Phases of E-government Model。  new window
5.Brown University(2008)。Improving Technology Utilization in Electronic Government around the World。  new window
6.Ronaghan, Stephen A.(2001)。Benchmarking E-Government: A Global Perspective。  new window
7.(1986)。Webster’s Third New International Dictionary of the English Language (Unabridged)，Springfield。  new window
圖書論文
1.Hirst, Paul(2000)。Democracy and governance。Debating Governance。Oxford University Press。  new window
2.Rosenau, James N.(2000)。governance in globalizing space。Debating Governance。New York：Oxford University Press。  new window
3.Hiller, J. S.、Bélanger, F.(2001)。Privacy strategies for electronic government。e-Government 2001。Lanham, Maryland：Rowman & Littlefield Publishers。  new window
4.Ahlbäck, Shirin(2001)。Varför behövs granskarna?。Politik som organisation: Förvaltningspolitikens grundproblem。Stockholm：SNS Förlag。  new window
5.Craig, S. C.(1996)。The angry voter: Politics and Popular discontent in the 2990s。Broken contract: Changing relationships between Americans and their government。Boulder：Westview Press。  new window
6.Demchak, Chris C.、Friis, Christian、La Porte, Todd M.(2000)。Webbing Governance: National Differences in Constructing the Face of Public Organizations。Handbook of Public Information Systems。New York：Marcel Dekker。  new window
7.Hood, C.、Schuppert, G.(1998)。Evaluation and Review。Delivering Public Services in Western Europe. Sharing Western European Experience of Para-Government Organization。London：Sage Publications。  new window
 
 
 
 
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