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題名：智慧資本、組織創新與其營運績效關係之研究--以咖啡連鎖餐飲業臺商為例
書刊名：中小企業發展季刊
作者：岑淑筱 引用關係／郭家毓
作者(外文)：Tsen, Shu-hsiao／Kuo, Chia-yu
出版日期：2012
卷期：26
頁次：頁129-157
主題關鍵詞：智慧資本；組織創新；組織營運績效；咖啡連鎖餐飲業；Intellectual capital；Organizational innovations；Business performance；Taiwanese café chain stores
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:99
  • 點閱點閱:83
本研究旨在探討智慧資本與組織創新之範疇與內涵，及其如何影響組織營運績效，從中選擇三家卓越的咖啡連鎖餐飲業台商（85度C、兩岸咖啡、迪歐咖啡）作為研究對象，針對中高階經理人進行深度訪談，透過蒐集完整且豐富的關鍵營運資料，歸納與整理出智慧資本內涵與組織創新作為，並檢驗智慧資本（人力資本、結構資本、關係資本）如何影響組織創新（產品創新、流程創新、服務創新），最後驅動其組織營運績效（人力資源發展優質化、營運流程模式最適化、產品服務創新差異化、網絡關係價值最佳化）。本研究有兩項研究發現：一、智慧資本的範疇標的，將綜效影響組織創新作為的成效；二、組織創新活動的進行將會轉化成人力資源發展，並具體轉換到組織營運績效中的人力資源發展優質化、營運流程模式最適化、產品服務創新差異化與網絡關係價值最佳化。
The research aimed to explore the contents of the intellectual capitals and the categories of the organizational innovation, and how the business performance driven by their IC and innovation activities, when those outperforming Taiwanese Café chain stores ( 85℃ Cafe, AC.Straits Cafe, DIO COFFEE) expanded their business to Mainland China. The study was adopted the in-depth interviews with the top managers from the three landmark café companies to collect the rich and critical information, and to generate the common contents of their IC and to conclude the categories for their organization innovation, to examine how the input of IC (human capital, structure capital, networking capital) to impact the outcomes of the innovation (product innovation, process innovation, service innovation), and finally driven their business performance. The finding of the research was as following: First, to explicate the criteria for each intellectual capital and how did IC synergize the innovation activities? Second, to interpret the how did those innovation fulfill the business performance and transfer it into the excellence on HR developing, the best practice on successful operation, the differentiation on the offering product and service, and optimum on the valuable networking.
Other
1.Olson, E. M. and Slater S. F.(2002)。The Balanced Scorecard, Competitive Strategy, and Performance。  new window
期刊論文
1.Banker, R. D.、Chang, H.、Pizzini, M. J.(2004)。The balanced scorecard: judgmental effects of performance measures linked to strategy。The Accounting Reviews，79(1)，1-23。  new window
2.Lynn, Bernadette E.(1999)。Culture and Intellectual Capital Management: A Key Factor in Successful ICM Implementation。International Journal of Technology Management，18(5-8)，590-603。  new window
3.Nemec Rudež, Helena、Mihalič, Mihalič(2007)。Intellectual capital in the hotel industry: A case study from Slovenia。International Journal of Hospitality Management，26(1)，188-199。  new window
4.Bontis, Nick(1999)。Managing Organizational Knowledge by Diagnosing Intellectual Capital : Framing and Advancing the State of the Fields。International Journal of Technology Management，18(5)，433-462。  new window
5.凌雅慧、洪菱(20100300)。智慧資本管理如何影響組織績效：以智慧資本為中介變數。人力資源管理學報，10(1)，1-27。new window  延伸查詢new window
6.Rennie, M.(1999)。Accounting for knowledge assets: Do we need a new financial statement?。International Journal of Technology Management，18(5-8)，648-659。  new window
7.Subramaniam, Mohan、Youndt, Mark A.(2005)。The Influence of Intellectual Capital on the Types of Innovative Capabilities。Academy of Management Journal，48(3)，450-463。  new window
8.Edvinsson, Leif、Sullivan, Patrick H.(1996)。Developing a model for managing intellectual capital。European Management Journal，14(4)，356-364。  new window
9.Ulrich, D.(1998)。Intellectual capital = Competence × Commitment。Sloan Management Review，39(2)，15-26。  new window
10.Barsky, Noah P.、Marchant, Garry(2000)。The Most Valuable Resource: Measuring and Managing Intellectual Capital。Strategic Finance，81(8)，58-62。  new window
11.Dzinkowski, Ramona(2000)。The measurement and management of intellectual capital: An introduction。Management Accounting: Magazine for Chartered Management Accountants，78(2)，32-36。  new window
12.Masoulas, V.(1998)。Organizational requirements definition for intellectual capital management。International Journal of Technology Management，16(1-3)，126-143。  new window
13.莊立民、段起祥(20060600)。臺灣服務業組織創新量表發展之研究。產業論壇，8(2)，65-83。new window  延伸查詢new window
14.Damanpour, Fariborz(1991)。Organizational innovation: A meta-analysis of effect of determinants and moderators。Academy of Management Journal，34(3)，555-590。  new window
15.Youndt, Mark A.、Snell, Scott A.(2004)。Human Resource Configurations, Intellectual Capital, and Organizational Performance。Journal of Managerial Issues，16(3)，337-360。  new window
16.汪美伶、徐治齊(20060900)。組織創新與組織績效--人力資源管理系統之干擾效果。人力資源管理學報，6(3)，45-69。new window  延伸查詢new window
17.Damanpour, Fariborz、Evan, William M.(1984)。Organizational Innovation and Performance: The Problem of "Organizational Lag"。Administrative Science Quarterly，29(3)，392-409。  new window
18.林義屏、黃俊英、董玉娟(20040100)。市場導向、組織學習、組織創新與組織績效間關係之研究：以科學園區資訊電子產業為例。管理評論，23(1)，101-134。new window  延伸查詢new window
19.Peppard, J.、Rylander, A.(2001)。Leveraging Intellectual Capital at APiON。Journal of Intellectual Capital，2(3)，225-235。  new window
20.楊朝旭(20060300)。智慧資本、價值創造與企業績效關聯性之研究。中山管理評論，14(1)，43-78。new window  延伸查詢new window
21.Djellal, F.、Gallouj, F.(2001)。Patterns of Innovation Organization in Service Firms: Postal Survey Results and Theoretical Models。Science and Public Policy，28(1)，57-67。  new window
22.Vang, Jan、Zellner, Christian(2005)。Introduction: Innovation in Services。Industry and Innovation，12(2)，147-152。  new window
23.Nahapiet, Janine、Ghoshal, Sumantra(1998)。Social capital, intellectual capital, and the organizational advantage。Academy of Management Review，23(2)，242-266。  new window
24.Venkatraman, N.、Ramanujam, Vasudevan(1986)。Measurement of Business Performance in Strategy Research: A Comparison of Approaches。Academy of Management Review，11(4)，801-814。  new window
圖書
1.Robbins, S. P.(2000)。Conflict and negotiation. Essentials of organizational behavior。Englewood Cliffs, NJ：Prentice-Hall。  new window
2.Roos, J.、Roos, G.、Dragonetti, N. C.、Edvinsson, L.(1998)。Intellectual capital: Navigating in the New Business Landscape。New York：New York University Press。  new window
3.Tidd, Joe、Bessant, John、Pavitt, Keith(2001)。Managing Innovation: Integrating Technological, Market and Organizational Change。John Wiley & Sons, Inc.。  new window
4.Galbraith, J. K.(1969)。The Affluent Society。London：Hamish Hamilton。  new window
5.Stewart, Thomas A.(1997)。Intellectual capital: the new wealth of organizations。New York：Bantam DoubIeday Dell Publishing Group, Inc.。  new window
其他
1.台灣連鎖暨加盟協會(2010)。TCFA台灣連鎖店年鑑。  延伸查詢new window
2.李正文、黎子華(2009)。以智慧資本觀點評估台灣IC設計產業之財務經營績效。  延伸查詢new window
3.時報資訊(2009)。中國餐飲邁向集團化，小吃獲利率高。  延伸查詢new window
4.產業研究室(2002)。2002十大熱門加盟行業排行榜。  延伸查詢new window
5.Beattie, V. and Thomson, S. J.(2007)。Lifting the Lid on the Use of Content Analysis to Investigate Intellectual Capital Disclosures。  new window
6.Chang, S. C., Chen, S. S., Lai, J. H.(2008)。The Effect of Alliance Experience and Intellectual Capital on the Value Creation of International Strategic Alliances。  new window
7.Chu, P. Y.，Lin, Y. L., Hsiung, H. H. and Liu, T. Y.(2006)。Intellectual Capital: An Empirical Study of ITRI。  new window
8.Edvinsson L. and Malone, M. S.(1997)。Intellectual Capital。  new window
9.Fletcher, H. D. and Smith, D. B.(2004)。Managing for Value: Developing a Performance Measurement System Integrating Economic Value Added and the Balanced Scorecard in Strategic Planning。  new window
10.Gallouj, F.(2002)。Innovation in the Service Economy。  new window
11.Gobeli, D. H. and Brown, D. J.(1987)。Analyzing Product Innovation。  new window
12.Lumpkin, G. T. and Dess, G. G.(1996)。Clarifuing the Entrepreneurial Orientation Comstruct and Linking it to Performance。  new window
13.Maltz, A. C., Shenhar, A. J. and Reilly, R. R.(2003)。Beyond the Balanced Scorecard。  new window
14.Merchant, K. A.(1981)。The Design of the Corporate Budgeting System: Influence on Managerial Behavior and Performance。  new window
15.Moran, P.(2005)。Structural vs. Relational Embeddedness: Social Capital and Managerial Performance。  new window
16.Wood, E.(1988)。Determinants of Innovation in SME’s。  new window
 
 
 
 
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