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題名：組織形象修護之效果： 檢視危機歷史及危機回應策略之影響
書刊名：傳播與社會學刊
作者：黃怡芳／李秀珠 引用關係
作者(外文)：Huang, Yi-fang／Li, Sarrina Shu-chu
出版日期：2013
卷期：26
頁次：頁169-210
主題關鍵詞：情境式危機傳播理論；危機管理；危機情境；危機溝通；Situational crisis communication theory；SCCT；Crisis management；Crisis situation；Crisis communication
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:61
  • 點閱點閱:95
期刊論文
1.Coombs, W. Timothy(2004)。West pharmaceutical's explosion: Structuring crisis discourse knowledge。Public Relations Review，30(4)，467-473。  new window
2.Coombs, W. T.(2004)。Impact of past crises on current crisis communication。Journal of Business Communication，41(3)，265-289。  new window
3.Coombs, W. T.(2007)。Attribution Theory as a guide for post-crisis communication research。Public Relations Review，33(2)，135-139。  new window
4.Fortunato, J. A.(2008)。Restoring a reputation: The Duke University Lacrosse scandal。Public Relations Review，34(2)，116-123。  new window
5.Holtzhausen, D. R.、Roberts, G. F.(2009)。An investigation into the role of Image Repair Theory in strategic conflict management。Journal of Public Relations Research，27(2)，165-186。  new window
6.Huang, Y. H.(2006)。Crisis situations, communication strategies, and media coverage--a multicase study revisiting the Communicative Response Model。Communication Research，33(3)，180-205。  new window
7.Lee, B. K.(2004)。Audience-oriented approach to crisis communication: A study of Hong Kong consumers' evaluation of an organizational crisis。Communication Research，31，600-618。  new window
8.Park, S. A.(2008)。Consumer health crisis management: Apple's crisis responsibility for ipod-related hearing loss。Public Relations Review，34(4)，396-398。  new window
9.Sheldon, C. A.、Sallot, M. L.(2009)。Image repair in politics: Testing effects of communication strategy and performance history in a faux pas。Journal of Public Relations Research，21(1)，25-50。  new window
10.Sisco, H. F.、Collins, E. L.、Zochc, L. M.(2010)。Through the looking glass: A decade of Red Cross crisis response and Situational Crisis Communication Theory。Public Relations Review，36(1)，21-27。  new window
11.Claeys, An-Sofie、Cauberghe, V.、Vyncke, P.(2010)。Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control。Public Relations Review，36(3)，256-262。  new window
12.Ulmer, R. R.、Seeger, M. W.、Sellnow, T. L.(2007)。Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse。Public Relations Review，33(2)，130-134。  new window
13.Coombs, W. Timothy(2006)。The protective powers of crisis response strategies: Managing reputational assets during a crisis。Journal of Promotion Management，12(3/4)，241-260。  new window
14.張郁敏(20081200)。單一與多重媒體重複策略之傳播效果比較。中華傳播學刊，14，231-265。new window  延伸查詢new window
15.Coombs, W. Timothy(2007)。Protecting organization reputations during a crisis: The development and application of situational crisis communication theory。Corporate Reputation Review，10(3)，163-176。  new window
16.Benoit, W. T.、Brinson, S. L.(1999)。Queen Elizabethe's image repair discourse: Insensitive royal or compassionate Queen。Public Relations Review，25(2)，145-156。  new window
17.Coombs, W. T.、Holladay, S. J.(2007)。The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions。Journal of Communication Management，11(4)，300-312。  new window
18.Coombs, W. Timothy、Holladay, Sherry J.(1996)。Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication。Journal of Public Relations Research，8(4)，279-295。  new window
19.Coombs, W. Timothy(1995)。Choosing the right words: the development of guidelines for the selection of the "Appropriate" Crisis-Response Strategies。Management Communication Quarterly: An International Journal，8(4)，447-476。  new window
20.Coombs, W. T.(1999)。Information and compassion in crisis responses: a test of their effect。Journal of Public Relations Research，11(2)，125-142。  new window
21.Coombs, W. Timothy(1998)。An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation。Journal of Public Relations Research，10(3)，177-191。  new window
22.Pearson, Christine M.、Mitroff, Ian I.(1993)。From crisis prone to crisis prepared: A framework for crisis management。Academy of Management Executive，7(1)，48-59。  new window
23.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal，16(2)，165-186。  new window
24.Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review，23(2)，177-186。  new window
25.Coombs, W. T.、Holladay, S. J.(2001)。An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches。Journal of Public Relations Research，13(4)，321-340。  new window
26.Weiner, Bernard(1985)。An Attributional Theory of Achievement Motivation and Emotion。Psychological Review，92(4)，548-573。  new window
27.Bradford, Jeffrey L.、Garrett, Dennis E.(1995)。The Effectiveness of Corporate Communicative Responses to Accusations of Unethical Behavior。Journal of Business Ethics，14(11)，875-892。  new window
28.Coombs, W. Timothy、Holladay, Sherry J.(2008)。Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication。Public Relations Review，34(3)，252-257。  new window
29.Coombs, W. T.、Holladay, S. J.(2009)。Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions。Public Relations Review，35(1)，1-6。  new window
30.Huang, Yi-Hui(2008)。Trust and relational commitment in corporate crises: The effects of crisis communicative strategy and form of crisis response。Journal of Public Relations Research，20(3)，297-327。  new window
31.Benoit, W. L.(1995)。Sears' repair of its auto service image: Image Restoration discourse in the corporate sector。Communication Studies，46，89-105。  new window
32.Benoit, W. L.、Henson, J. R.(2009)。President Bush's Image repair discourse on Hurricane Katrina。Public Relations Review，35(1)，40-46。  new window
會議論文
1.吳聖彥、寸得杏(2010)。「食用炸油危機」組織溝通與媒體效能分析--以麥當勞、頂呱呱為例。中華傳播學會2010年會。嘉義：民雄。  延伸查詢new window
2.Schwarz, A.(2007)。Covariation-based causal attributions during organizational crises: Suggestions for extending Situational Crisis Communication Theory (SCCT)。the International Communication Association。  new window
學位論文
1.張硯迪(2006)。組織表現歷史、和解與防衛策略及回應一致性對組織形象修復之效果研究(碩士論文)。國立政治大學。  延伸查詢new window
2.馮毓芳(2006)。候選人競選期間危機傳播策略之研究--以2006年台北市長候選人謝長廷為例(碩士論文)。大葉大學。  延伸查詢new window
3.彭曉珍(2006)。政府危機溝通策略之研究：比較扁、馬兩市府團隊(碩士論文)。國立交通大學。  延伸查詢new window
4.練書瑋(2007)。危機情境、形象修護策略與模糊策略之蓮用研究：以馬英九台北市長任內之特別費危機為例(碩士論文)。輔仁大學。  延伸查詢new window
5.黎敏如(2004)。危機指控之真實性與形象修復策略、框架策略之關聯性研究 - 以「呂秀蓮疑散佈總統府緋聞案」為例(碩士論文)。國立政治大學。  延伸查詢new window
6.謝昀真(2007)。電視台造假危機反應策略與效果之研究-以TVBS與三立電視台為例(碩士論文)。大葉大學。  延伸查詢new window
7.蕭伊君(2007)。候選人競選期間形象修護策略之研究-以2006年高雄市長候選人為例(碩士論文)。大葉大學。  延伸查詢new window
8.劉美玲(2005)。NIKE喬丹快閃事件之危機傳播與管理(碩士論文)。世新大學，臺北市。  延伸查詢new window
9.陳芳儀(2008)。政治人物的辯解類型--以總統陳水扁的形象修護策略為例(碩士論文)。世新大學。  延伸查詢new window
10.朱慧君(2002)。情境、形象修護策略與策略效果之關聯性研究--以男性政治人物性醜聞為例(碩士論文)。世新大學，臺北市。  延伸查詢new window
11.莊智凱(2005)。演藝人員之形象修護策略分析：以負面感情事件為例(碩士論文)。世新大學，台北。  延伸查詢new window
圖書
1.Rubin, R.B.、Rubin, A. M.、Peile, L. J.、劉心陽(1997)。傳播研究方法：策略與來源。台北：亞太圖書。  延伸查詢new window
2.Coombs, W. T.(2007)。Ongoing crisis communication-planning, managing, and responding。Thousand Oaks, Calif.：Sage Publications。  new window
3.吳宜蓁(20050000)。危機傳播 : 公共關係與語藝觀點的理論與實證。臺北：五南。new window  延伸查詢new window
其他
1.國際新聞組(2010)。修完仍暴衝！豐田車主投訴。  延伸查詢new window
2.葉匡時(2007)。專家評論：不要輸在勞工管理。  延伸查詢new window
 
 
 
 
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