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題名:運動觀光遊客知覺服務品質對行為意向之影響--兼論服務價值、滿意度之中介效果
書刊名:臺灣體育運動管理學報
作者:林永森 引用關係
作者(外文):Lin, Yung-sen
出版日期:2010
卷期:10:1
頁次:頁39-64
主題關鍵詞:運動觀光服務品質服務價值滿意度行為意向Sport tourismService qualityService valueSatisfactionBehavior intention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(10) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:10
  • 共同引用共同引用:78
  • 點閱點閱:71
期刊論文
1.Shu, Tian-Cole、Crompton, J. L.、Willson, V. L.(2002)。An empirical investigation ofthe relationships between service quality, satisfaction and behavioral intentionsamong visitors to a wildlife refuge。Journal of Leisure Research,34(1),1-24。  new window
2.林永森、林姵伶、張孝銘(20070900)。運動觀光遊客體驗服務品質、滿意度與重遊意願相關之研究--以2006年臺中縣兩馬觀光季活動為例。管理實務與理論研究,1(3),28-42。new window  延伸查詢new window
3.林永森、解德春(20050600)。P.Z.B.服務品質模式實證分析之研究--以臺中市嶺東高爾夫練習場為例。嶺東學報,17,55-79。new window  延伸查詢new window
4.Tarn, J. L. M.(1999)。The effects of service quality, perceived value and customer satisfaction on behavioural intentions。Journal of Hospitality and Leisure Marketing,6(4),31-43。  new window
5.Castro, C. B.、Martín Armario, E.、Martín Ruiz, D.(2007)。The Influence of Market Heterogeneity on the Relationship between a Destination's Image and Tourists' Future Behaviour。Tourism Management,28(1),175-187。  new window
6.Neal, W. D.(1999)。Satisfaction is Nice, But Value Drive Loyalty。Marketing Research,11(1),20-23。  new window
7.林士彥、張良漢、蘇士博(20070300)。賽會服務品質與價值對現場觀眾滿意度及忠誠度之相關性研究--以中華職棒為例。體育學報,40(1),77-92。new window  延伸查詢new window
8.Murphy, P.、Pritchard, M. P.、Smith, B.(2000)。The destination product and its impact on traveller perceptions。Tourism Management,21(1),43-52。  new window
9.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
10.Patterson, P. G.、Spreng, R. A.(1997)。Modeling the Relationship Between Perceived Value, Satisfaction and Repurchase Intentions in Business-to-Business Service Context: An Empirical Examination。International Journal of Service Industry Management,8(5),415-432。  new window
11.Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management,11(4-6),509-514。  new window
12.Cronin, Joseph J. Jr.、Taylor, Steven A.(1994)。SERVPERF Versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality。The Journal of Marketing,58(1),125-131。  new window
13.陳宗雄、沈進成(20040000)。農業旅遊遊客之遊憩動機、體驗、滿意度與重遊意願之關係研究--以臺南走馬瀨農場為例。臺灣鄉村研究,3,99-122。new window  延伸查詢new window
14.Baker, D. A.、Crompton, J. L.(2000)。Quality, satisfaction and behavioral intention。Analysis of Tourism Research,27(3),785-804。  new window
15.Bigné, J. Enrique、Sánchez, M. Isabel、Sánchez, Javier(2001)。Tourism image, evaluation variables and after-purchase behavior: inter-relationship。Tourism Management,22(6),607-616。  new window
16.張良漢(20080300)。高爾夫球場使用者知覺服務品質對忠誠度之影響--以服務價值、滿意度為中介機制。體育學報,41(1),69-84。new window  延伸查詢new window
17.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
18.Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing,77(2),203-220。  new window
19.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
20.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
21.Murray, Keith B.、Schlacter, John L.(1990)。The Impact of Services Versus Goods on Consumers: Assessment of Perceived risk and Variability。Journal of the Academy of Marketing Science,18(1),51-65。  new window
22.Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review,72(2),164-174。  new window
23.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
24.Mittal, Vikas、Kamakura, Wagner A.(2001)。Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics。Journal of Marketing Research,38(1),131-142。  new window
25.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing,9(4),5-17。  new window
26.Oliver, Richard L.(1993)。Cognitive, affective, and attribute bases of the satisfaction response。Journal of Consumer Research,20(3),418-430。  new window
27.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
28.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
29.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
30.Yoon, Yooshik、Uysal, Muzaffer(2005)。An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: a structural model。Tourism Management,26(1),45-56。  new window
31.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
32.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
33.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
34.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。  new window
35.林士彥、陳冠仰(2009)。國民旅遊在服務品質、服務價值、滿意度與行為意向 關係之研究─以茂林國家風景區為例。顧客滿意學刊,5(1),1-32。new window  延伸查詢new window
36.林永森(2006)。運動觀光遊客體驗知覺品質、滿意度與行為意向相關之研究─以2005年臺中縣兩馬觀光文化活動為例。運動知識學報,3(1),194-207。  延伸查詢new window
37.Kwun, J. W.、Oh, H.(2004)。Effect of brand, price, and risk on consumers value perception and behavioral intention in the restaurant industry。Journal of Hospitality and Leisure Marketing,11 (2),31-49。  new window
38.Zeithaml, V. A.、Berry, L. L.、Parasuraman, A.(1996)。The behavioral on sequences of service quality。Journal of Marketing,60(2),31-46。  new window
圖書
1.邱皓政(2002)。量化研究統計分析:SPSS中文視窗版資料分析範例解析。臺北:五南。  延伸查詢new window
2.吳明隆(2000)。SPSS統計應用實務。臺北:松崗電腦圖書資料股份有限公司。  延伸查詢new window
3.Standeven, Joy、de Knop, Paul(1999)。Sport Tourism。Human Kinetics。  new window
4.Bollen, K. A.(1989)。Structural Equations with Latent Variables。New York:John Wiley & Sons。  new window
5.Kline, R. B.(1998)。Principle and practice of structural equation modeling。New York, NY:Guilford Press。  new window
6.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
7.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
8.Maruyama, Geoffrey M.(1998)。Basics of structural equation modeling。Sage。  new window
9.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
其他
1.交通部觀光局(2009)。觀光統計資料,http://admin.taiwan.net.tw/indexc.asp, 20090811。  延伸查詢new window
圖書論文
1.王俊明(2000)。問卷量表的編製與分析方法。體育測驗與評鑑。臺北:中華民國體育學會。  延伸查詢new window
 
 
 
 
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