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題名：交易成本理論與社會交換理論觀點下探討關係信任與關係學習對關係績效之影響
書刊名：國立屏東商業技術學院學報
作者：朱素玥
作者(外文)：Chu, Su-yueh
出版日期：2011
卷期：13
頁次：頁211-238
主題關鍵詞：關係學習；關係信任；關係績效；Relationship learning；Relationship trust；Relationship performance
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(5) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:33
  • 點閱點閱:99
期刊論文
1.Weiss, Allen M.、Anderson, Erin(1992)。Converting from Independent to Employee Salesforces: The Role of Perceived Switching Costs。Journal of Marketing Research，29(1)，101-115。  new window
2.Pine, B. Joseph II、Peppers, Don、Rogers, Martha(1995)。Do You Want to Keep Your Customers Forever?。Harvard Business Review，73(2)，103-114。  new window
3.Daghfous, Abdelkader(2004)。An empirical investigation of the roles of prior knowledge and learning activities in technology transfer。Technovation，24，939-953。  new window
4.Paulraj, A.、Lado, A. A.、Chen, I. J.(2008)。Inter-organizational communication as a relational competency: Antecedents and performance outcomes in collaborative buyer-supplier relationships。Journal of Operations Management，26(1)，45-64。  new window
5.Primo, Marcos A. M.、Amundson, Susan D.(2002)。An Exploratory Study of the Effects of Supplier Relationships on New Product Development Outcomes。Journal of Operations Management，20(1)，33-52。  new window
6.Kim, T. T.、Kim, W. G.、Kim, H.-B.(2009)。The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels。Tourism Management，30(1)，51-62。  new window
7.Anderson, Erin、Jap, Sandy D.(2005)。The Dark Side of Close Relationships。MIT Sloan Management Review，46(3)，75-82。  new window
8.Gao, Tao、Sirgy, M. Joseph、Bird, Monroe M.(2005)。Reducing Buyer Decision-making Uncertainty in Organizational Purchasing: Can Supplier Trust, Commitment, and Dependence Help?。Journal of Business Research，58(4)，397-405。  new window
9.Lui, Steven S.、Wong, Yin-yee、Liu, Weiping(2009)。Asset specificity roles in interfirm cooperation: Reducing opportunistic behavior or increasing cooperative behavior?。Journal of Business Research，62(11)，1214-1219。  new window
10.Ybarra, C. E.、Turk, T. A.(2009)。The evolution of trust in information technology alliances。Journal of High Technology Management Research，20(1)，62-74。  new window
11.Moorman, C.、Deshpande, R.、Zaltman, G.(1993)。Factors effecting trust in market research relationships。Journal of Marketing，57(1)，81-101。  new window
12.Lukas, Bryan A.、Hult, G. Tomas M.、Ferrell, O. C.(1996)。A theoretical perspective of the antecedents and consequences of organizational learning in marketing channels。Journal of Business Research，36(3)，233-244。  new window
13.Sanzo, M. J.、Santos, M. L.、Vázquez, R.、Álvarez, L. I.(2003)。The effect of market orientation on buyer-seller relationship satisfaction。Industrial Marketing Management，32(4)，327-345。  new window
14.Paul, D. L.、McDaniel, R. R. Jr.(2004)。A Field Study of the Effect of Interpersonal Trust on Virtual Collaborative Relationship Performance。MIS Quarterly，28(2)，183-227。  new window
15.Hamel, Gary(1991)。Competition for Competence and Inter Partner Learning Within International Strategic Alliances。Strategic Management Journal，12(S1)，83-103。  new window
16.Ashwin, W. J.、Rodney, L. S.(1999)。The contingent effect of specific asset investments on joint action in manufacturer-supplier relationships: An empirical test of the moderating role of reciprocal asset investments, uncertainty, and trust。Academy of Marketing Science. Journal，27(3)，291。  new window
17.Lusch, Robert F.(1976)。Sources of Power: Their Impact on Intrachannel Conflict。Journal of Marketing Research，13(4)，382-390。  new window
18.Churchill, Gilbert A. Jr.、Peter, J. Paul(1984)。Research Design Effects on the Reliability of Rating Scales: A Meta-Analysis。Journal of Marketing Research，21(4)，360-375。  new window
19.Dyer, J. H.(1996)。Specialized supplier networks as a source of competitive advantage: Evidence from the auto industry。Strategic Management Journal，17(4)，271-291。  new window
20.Batt, P. J.(2003)。Building Trust Between Growers and Market Agents。Supply Chain Management，8(1)，65-78。  new window
21.Kwon, Ik-Whan G.、Suh, Taewon(2004)。Factors Affecting the Level of Trust and Commitment in Supply Chain Relationships。The journal of Supply Chain Management，40(2)，4-14。  new window
22.Johnston, D. A.、McCutcheon, D. M.、Stuart, F. I.、Kerwood, H.(2004)。Effects of Supplier Trust on Performance of Cooperative Supplier Relationships。Journal of Operations Management，22(1)，23-38。  new window
23.Klepper, R.(1995)。The management of partnering development in I/S outsourcing。Journal of Information Technology，10(4)，249-258。  new window
24.Moore, K. R.(1998)。Trust and Relationship Commitment in Logistics Alliances: A Buyer Perspective。International Journal of Purchasing and Materials Management，34(4)，24-37。  new window
25.Griffith, D. A.、Harvey, M. G.、Lusch, R. F.(2006)。Social exchange in supply chain relationships: the resulting benefits of procedural and distributive justice。Journal of Operations Management，24(2)，85-98。  new window
26.Kwon, I. K. G.、Suh, T.(2005)。Trust, commitment and relationships in supply chain management: a path analysis。Supply Chain Management，10(1)，26-34。  new window
27.Selnes, F.、Sallis, J.(2003)。Promoting relationship learning。Journal of Marketing，67(3)，80-95。  new window
28.Medlin, Christopher J.、Aurifeille, Jacques-Marie、Quester, Pascale G.(2005)。A Collaborative Interest Model of Relational Coordination and Empirical Results。Journal of Business Research，58(2)，214-222。  new window
29.Li, Dahui、Browne, Glenn J.、Wetherbe, James C.(2006)。Why do internet users stick with a specific web site? A relationship perspective。International Journal of Electronic Commerce，10(4)，105-141。  new window
30.Choi, T. Y.、Hartley, J. L.(1996)。An exploration of supplier selection practices across the supply chain。Journal of Operations Management，14(4)，333-343。  new window
31.Yukl, G. A.(1989)。Managerial Leadership: A Review of Theory and Research。Journal of Management，15，251-289。  new window
32.Friman, Margareta、Gärling, Tommy、Millett, Bruce、Mattsson, Jan、Johnston, Robert(2002)。An Analysis of International Business-to-Business Relationships Based on the Commitment--Trust Theory。Industrial Marketing Management，31(5)，403-409。  new window
33.Chen, I. J.、Paulraj, A.(2004)。Towards a theory of supply chain management: the constructs and measurements。Journal of Operations Management，22(2)，119-150。  new window
34.Kollock, Peter(1994)。The Emergence of Exchange Structures: An Experimental Study of Uncertainty, Commitment, and Trust。American Journal of Sociology，100(2)，313-345。  new window
35.Lee, Jae-Nam、Kim, Young-Gul(1999)。Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation。Journal of Management Information Systems，15(4)，29-61。  new window
36.Hoelter, J. W.(1983)。The analysis of covariance structures: Goodness-of-fit indices。Sociological Methods and Research，11(3)，325-344。  new window
37.Geyskens, Inge、Steenkamp, Jane-Benedict E. M.、Kumar, Nirmalya(1998)。Generalizations about Trust in Marketing Channel Relationships using Meta-Analysis。International Journal of Research in Marketing，15(3)，223-248。  new window
38.Heide, Jan B.、John, George(1990)。Alliances in Industrial Purchasing: The Determinants of Joint Action in Buyer-Supplier Relationships。Journal of Marketing Research，27(1)，24-36。  new window
39.John, George、Reve, Torger(1982)。The Reliability and Validity of Key Informant Data from Dyadic Relationships in Marketing Channels。Journal of Marketing Research，19(4)，517-524。  new window
40.Krishnan, R.、Martin, X.、Noorderhaven, N. G.(2006)。When does trust matter to alliance performance?。Academy of Management Journal，49(5)，894-917。  new window
41.Lusch, Robert F.、Brown, James R.(1996)。Interdependency, Contracting, and Relational behavior in Marketing Channels。Journal of Marketing，60(4)，19-38。  new window
42.Noordewier, T. G.、John, G.、Nevin, J. R.(1990)。Performance Outcomes of Purchasing Arrangements in Industrial Buyer-Vender Relationships。Journal of Marketing，54(4)，80-93。  new window
43.Mohr, Jakki J.、Spekman, Robert E.(1994)。Characteristics of Partnership Success: Partnership Attributes, Communication Behavior, and Conflict Resolution Techniques。Strategic Management Journal，15(2)，135-152。  new window
44.Day, George S.(1994)。Continuous Learning about Markets。California Management Review，36(4)，9-31。  new window
45.Zaheer, Akbar、Venkatraman, Natarjan(1995)。Relational governance as an interorganizational strategy: An empirical test of the role of trust in economic exchange。Strategic Management Journal，16(5)，373-392。  new window
46.Emerson, Richard M.(1962)。Power-dependence relations。American Sociological Review，27(1)，31-41。  new window
47.Hurley, R. F.、Hult, G. T. M.(1998)。Innovation, market orientation, and organizational learning: an integration and empirical examination。Journal of Marketing，62(3)，42-54。  new window
48.Baker, William E.、Sinkula, James M.(1999)。The Synergistic Effect of Market Orientation and Learning Orientation on Organizational Performance。Journal of the Academy of Marketing Science，27(4)，411-427。  new window
49.Day, George S.(1994)。The Capabilities of Market-Driven Organizations。Journal of Marketing，58(4)，37-52。  new window
50.Coase, Ronald H.(1937)。The Nature of the Firm。Economica，4(16)，386-405。  new window
51.Anderson, Erin W.、Weitz, Barton(1989)。Determinants of continuity in conventional industrial channel dyads。Marketing Science，8(4)，310-323。  new window
52.Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationships。Journal of Marketing，51(2)，11-27。  new window
53.Moorman, Christine、Zaltman, Gerald、Deshpande, Rohit(1992)。Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations。Journal of Marketing Research，29(3)，314-328。  new window
54.Santos-Vijande, María Leticia、Sanzo-Pérez, María José、Álvarez-González, Luis I.、Vázquez-Casielles, Rodolfo(2005)。Organizational learning and market orientation: interface and effects on performance。Industrial Marketing Management，34(3)，187-202。  new window
55.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
56.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing，61(2)，35-51。  new window
57.Jaworski, Bernard J.、Kohli, Ajay K.(1993)。Market Orientation: Antecedents and Consequences。Journal of Marketing，57(3)，53-70。  new window
58.陳建文、洪嘉蓉(20050700)。服務品質、顧客滿意度與忠誠度關係之研究--以ISP為例。電子商務研究，3(2)，153-172。new window  延伸查詢new window
59.Rousseau, Denise M.、Sitkin, Sim B.、Burt, Ronald S.、Camerer, Colin(1998)。Not so different after all: A cross-discipline view of trust。Academy of Management Review，23(3)，393-404。  new window
60.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing，54(1)，42-58。  new window
61.Heide, Jan B.、John, George(1988)。The Role of Dependence Balancing in Safeguarding Transaction-Specific Assets in Conventional Channels。Journal of Marketing，52(1)，20-35。  new window
62.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
63.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing，58(2)，1-19。  new window
64.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing，58(3)，20-38。  new window
65.Cannon, Joseph P.、Perreault, William D. Jr.(1999)。Buyer-Seller Relationships in Business Markets。Journal of Marketing Research，36(4)，439-460。  new window
66.Heide, Jan B.(1994)。Interorganizational Governance in Marketing Channels。Journal of Marketing，58(1)，71-85。  new window
67.Jap, Sandy D.(1999)。Pie-Expansion Efforts: Collaboration Processes in Buyer-Supplier Relationships。Journal of Marketing Research，36(4)，461-475。  new window
68.Emden, Zeynep、Yaprak, Attila、Cavusgil, S. Tamer(2005)。Learning from experience in international alliances: Antecedents and firm performance implications。Journal of Business Research，58(7)，883-892。  new window
69.Dyer, Jeffrey H.、Singh, Harbir(1998)。The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage。Academy of Management Review，23(4)，660-679。  new window
70.Im, Ghiyoung、Rai, Arun(2008)。Knowledge sharing ambidexterity in long-term interorganizational relationships。Management Science，54(7)，1281-1296。  new window
71.Chang, H. H.、Ku, P. K.(2009)。Implementation of relationship quality for CRM performance: Acquisition of BPR and organisational learning。Total Quality Management & Business Excellence，20(3)，327。  new window
72.Anderson, E.、Weitz, B. A.(1992)。The use of pledgers to build and sustain commitment in distrubution channels。Journal of Marketing Research，29，85-97。  new window
73.Eisenhardt, K. M.、Kahwajy, J. L.、Bourgeois, L. J.(1997)。Conflict and strategic choice: How top management teams disagree。California Management Review，39(Winter)，42-62。  new window
74.Bamey, Jay B.(1990)。The debate between traditional management theory and organizational economics: Substantial differences or intergroup conflict?。Academy of Management Review，15(3)，382-393。  new window
75.Huemer, L.、Bostrom, G. O.、Felzensztein, C.(2009)。Control-trust interplays and the influence paradox: A comparative study of MNC-subsidiary reationships。Industrial Marketing Management，38，520-528。  new window
76.Kent, J. L.、Mentzer, J. T.(2003)。The effect of investment in interorganizational information technology in a retail supply chain。Journal of Business Logistics，24(2)，155-175。  new window
77.Kumar, R.、Marks, M.、Platz, C.、Yoshida, K.(1995)。Clinical survey of a psychiatric mother and baby unit: characteristics of 100 consecutive admissions。Journal of Affective Disorders，33，11-22。  new window
78.Jap, Sandy D.(2001)。Perspectives on joint competitive advantages in buyer-supplier relationships。International Journal of Research in Marketing，18(1/2)，19-35。  new window
79.LaBahn, D. W.、Harich, K. R.(1997)。Sensitivity to national business culture: Effects on U.S. Mexican channel relationship performance。Journal of International Marketing，5(4)，23-29。  new window
80.Knemeyer, A. M.、Murphy, P. R.(2004)。Evaluating the performance of third-party logistics arrangements: A relationship marketing perspective。The Journal of Supply Chain Management，40(1)，35-51。  new window
81.Lai, C. S.、Pai, D. C.、Yang, C. F.、Lin, H. J.(2009)。The effects of market orientation on relationship learning and relationship performance in industrial marketing: The dyadic perspectives。Industrial Marketing Management，38(2)，166-172。  new window
82.Lai, J. W.、Chang, C. T.、Hwang, S. H.(2007)。Petri-Net based binary integer programs for automatic synthesis of batch operating procedures。Ind. Eng. Chem. Res，46，2797-2813。  new window
83.Clopton, S.(1984)。Seller and buyer firm factors affecting buyers' negotiation behavior and outcomes。Journal of Marketing Research，21，39-53。  new window
84.De J. G.、Woolthuis, K.(2008)。The institutional arrangements of innovation: Antecedents and performance effects of trust in high-tech alliances。Industry and Innovation，15，45-67。  new window
85.Peters, L. M.、Manz, C. C.(2007)。Identifying antecedents of virtual team collaboration。Team Performance Management，13(3)，117-129。  new window
86.Li, Ling-yee(2007)。The effects of relationship governance mechanisms on relationship performance: How do relationship learning processes matter?。Journal of Marketing Channels，14(3)，5-30。  new window
87.Wei, Z.、Lu, L.、Yanchun, Z.(2008)。Using fuzzy cognitive time maps for modeling and evaluating trust dynamics in the virtual enterprises。Expert Systems with Applications，35，1583-1592。  new window
88.Wicks, A.、Berman, S.、Jones, T.(1999)。The structure of optimal trust: Moral and strategic implications。Academy of Management Review，24(1)，99-116。  new window
89.Rokkan, A. I.、Jan, B. H.、Wathen, K. H.(2003)。Specific investments in marketing relationship: Expropriation and bonding effects。Journal of Marketing Research，210-224。  new window
90.Norman, P. M.(2002)。Protecting knowledge in strategic alliances: Resource and relational characteristics。Journal of High Technology Management Research，13，177-202。  new window
91.Siguaw, J. A.、Baker, T. L.、Simpson, P. M.(2003)。Preliminary evidence on the composition of relational exchange and its outcomes: the distributor perspective。Journal of Business Research，56，311-322。  new window
92.O'Toole, Tom、Donaldson, Bill(2002)。Relationship performance dimensions of buyer-supplier exchanges。European Journal of Purchasing & Supply Management，8(4)，197-207。  new window
93.Phan, M. C. T.、Styles, C. W.、Patterson, P. G.(2005)。Relational competency's role in Southeast Asia business partnerships。Journal of Business Research，58(2)，173-184。  new window
94.Sommer, Svenja C.、Loch, Christoph H.(2004)。Selectionism and learning in projects with complexity and unforeseeable uncertainty。Management Science，50(10)，1334-1347。  new window
95.Suh, T.、Kwon, I. K. G.(2006)。Matter over mind: When specific asset investment affects calculative trust in supply chain partnership。Industrial Marketing Management，35，191-201。  new window
96.Li, L. Y.(2006)。Relationship learning at trade whows: Its antecedents and consequences。Industrial Marketing Management，35(2)，166-177。  new window
研究報告
1.陳得發、羅麗瓊(1995)。台灣壽險業與多層次傳銷業的比較。  延伸查詢new window
學位論文
1.黃延聰(2002)。跨國代工聯盟中產品開發之知識取得與能力發展(博士論文)。國立臺灣大學，臺北。new window  延伸查詢new window
2.王昭雄(2005)。信任模式對顧客忠誠度影響之研究--以直銷業為例。國立中山大學。new window  延伸查詢new window
圖書
1.邱皓政(2004)。量化硏究與統計分析：SPSS中文視窗版資料分析範例解析。台北市：五南圖書出版股份有限公司。  延伸查詢new window
2.黃芳銘(2004)。結構方程式模式理論與應用。五南。  延伸查詢new window
3.Kelley, H. H.、Thibaut, J. W.(1978)。Interpersonal relations: A theory of interdependence。New York：Wiley-Interscience。  new window
4.La Londe, Bernard J.、Cooper, Martha C.(1989)。Partnerships in Providing Customer Service: A Third-party Perspective。Oak Brook, Illinois：Council of Logistics Management。  new window
5.Bowersox, Donald J.、Daugherty, Patricial L.、Dröge, Cornelia L.、Rogers, Dale S.、Wardlow, Daniel L.(1989)。Leading edge logistics: Competitive positioning for the 1990s。Oak Brook, Illinois：The Council of Logistics Management。  new window
6.Nunnally, J. C.(1978)。Psychometrics Methods。New York, NY：McGraw-Hill Company。  new window
7.Williamson, Oliver E.(1975)。Markets and Hierarchies: Analysis and Antitrust Implications。New York, NY：Free Press。  new window
8.Coase, Ronald Harry(1988)。The Firm, The Market, and The Law。University of Chicago Press。  new window
9.Pfeffer, Jeffrey、Salancik, Gerald Richard(1978)。The external control of organizations: A resource dependence perspective。Harper & Row。  new window
10.Dertouzos, Michael L.、Lester, Richard K.、Solow, Robert M.(1989)。Made in America: Regaining the Productive Edge。Cambridge, Massachusetts：The MIT Press。  new window
11.Williamson, Oliver E.(1985)。The Economic Institutions of Capitalism: Firms Markets, Relational Contracting。Macmillan, Ltd：Free Press。  new window
12.黃俊英、林震岩(1997)。SAS精析與實例。臺北：華泰文化事業股份有限公司。  延伸查詢new window
13.Kotler, Philip、Ang, S. H.、Leong, S. M.、Tan, C. T.(2003)。Marketing management: An Asian perspective。Prentice Hall。  new window
14.Dodgson, M.(1991)。The Management of Technological Learning: Lessons from a Biotechnology Company。Walter de Gruyter。  new window
15.Sako, M.(2000)。Does trust improve business performance?。Trust Within and Between Organizations。Oxford。  new window
其他
1.直銷雙週報(2008)。2005年台灣多層次傳銷公司10大排名，http://www.dsrc.nsysu.edu.tw/dsrc-tn/infor-service/business-survey/2006-survey/taiwan-top-ten-2006-1， 20080128。  new window
 
 
 
 
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