文官體系人才的良窳，攸關政府施政的品質，唯有高人力素質的文官，才能建構與組成高效能的政府。英國從1979年保守黨柴契爾上台，歷經梅傑、布萊爾及布朗四位首相執政期間，銳意政府再造及文官改革，以提升政府的效能，使英國不但在政府改造成功，且文官制度完備，而享譽國際，成為各國學習的對象。面對21世紀全球化及快速變遷的治理環境，傳統公共行政治理模式已無法因應複雜環境的挑戰。因此，文官必須建構新的行政能力，以回應嚴重的治理困境。而政府再造的成功與否，繫於該國政府文官制度改造是否成功；至文官制度改造之成功與否，自當聚焦於文官人力素質之提升，而人力素質之提升必須透過文官訓練體系相關訓練需求及內涵等制度改革方能克盡其功。各國文官訓練制度均會受到該國文官體制改變的影響，而配合做出相關的變革措施。英國工黨的布萊爾政府重整工黨，以較為彈性的中間路線，超脫左派與右派爭議與衝突而取得政權，以公共服務改革的理念與重點為核心，經由貫徹顧客導向，達到照顧社會底層階級，促進注重社會公義之工黨基本施政理念，並在政府管理上延續管理主義，以達到右派保守黨政府強調的效率與績效之第三路線擴大公共服務支出，及採行多樣化與標準化的公共服務為改革措施，提出「現代化政府白皮書」。布朗政府則先後提出更聰明的政府與政府作得更好二項政府白皮書計畫，均強調未來英國政府施政將以民意的需求為重點，將提升更有彈性和效率的公共服務，以達到高品質、回應性和個人化的服務，使每一英鎊的投資均能發揮最高的價值。本文係探討英國工黨時期的布萊爾及布朗首相在上述新公共服務推動現代化政府追求公、私及志願服務團體在政策及管理面向的協同合作關係所帶動文官訓練發展之過程與成效。

The twenty-first century is characterized by rapid change, globalization, hyper-competition, and hyper-uncertainty. Traditional models of governance and public administration are no match for the challenges of this chaotic environment. There is an urgent need to restore, both in theory and practice, public governance and administration to develop new sets of knowledge and skills that can meet the challenges posed by a age of rapid changes. The Civil Service in the UK is proud of the values, talents and effectiveness of their service. They are highly respected by foreign counterparts, whilst arousing their fierce competition. With such outstanding reputation, expectations are also high. Consequently, the government is keen to reinvigorate the concept of public service, and celebrate the contribution it makes to society. The history of civil service reform in Britain dates back to the seminal 1854 report by Sir Stafford Northcote and Sir Charles Trevelyan. It introduced competitive examinations and promotion based on merit. Between 1966 and 1968, the Fulton committee conducted a wide-ranging examination of the nature, purpose, composition and management of the civil service and made a series of recommendations which were designed to remodel the civil service and equip it to meet the challenges of the late twentieth century. The Fulton Report said that ＂training should be designed to prepare administrators to work in different sectors (economic/financial and social), specialists need to attain an adequate degree of administrative/managerial know-how in addition to the conventional skills attached to their function＂. This paper will examine the history of the British civil service training system under Tony Blair and Gordon Brown Administration. Starting from 1999, when the Centre for Management and Policy Studies began to deliver a wide range of administrative courses, and following its re-organization as the National School of Government in 2005, it is possible to draw the guidelines for mass training programmes targeting senior leaders. The analysis will highlight the importance of organizational development, and the added value represented by higher level learning and academic excellence criteria when included into government reform agenda. Even more, it will be possible to understand how advanced training can augment civil servants' capability to handle problems arousing in a rapidly changing context environment, which is the role of training institutes in building Departmental capability as well as individual skills, and how all this ends by ensuring the effectiveness of training programs in supporting public services reform and cross-cutting programmes.