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題名:體驗型態導入創意生活產業服務設計之探討--九份茶坊事業體個案研究
書刊名:藝術學報
作者:張淑華
作者(外文):Chang, Shu-hua
出版日期:2018
卷期:14:2=103
頁次:頁123-149
主題關鍵詞:創意生活產業體驗經濟服務設計體驗設計Creative life industriesExperience economyExperience designService design
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:31
  • 點閱點閱:11
期刊論文
1.Benbasat, I.、Goldstein, D.、Mead, M.(1987)。The Care Research Strategies in Studies of Information System。MIS Quarterly,11(3),369-374。  new window
2.Mager, B.、Sung, T. J. D.(2011)。Special issue editorial: Designing for services。International Journal of Design,5(2),1-3。  new window
3.Morelli, N.(2009)。Service as value co-production: Reframing the service design process。Journal of Manufacturing Technology Management,20(5),568-590。  new window
4.Cook, L. S.、Bowen, D. E.、Chase, R. B.、Dasu, S.、Stewart, D. M.、Tansik, D. A.(2002)。Human issues in service design。Journal of Operations Management,20(2),159-174。  new window
5.Shostack, G. Lynn(1982)。How to design a service?。European Journal of Marketing,16(1),49-63。  new window
6.張淑華(20111000)。創意生活產業顧客體驗設計之探討--以蜻蜓雅築珠藝工作室為例。藝術學報,7(2)=89,151-174。new window  延伸查詢new window
7.何舒軒、宋同正(20140600)。綜論服務設計學術研究發展。設計學報,19(2),45-66。new window  延伸查詢new window
8.Ostrom, A. L.、Bitner, M. J.、Brown, S. W.、Burkhard, K. A.、Goul, M.、Smith-Daniels, V.、Demirkan, K.、Rabinovich, E.(2010)。Moving forward and making a difference: research priorities for the science of service。Journal of Service Research,13(1),4-36。  new window
9.Carbonell, P.、Rodriguez-Escudero, A. I.、Pujari, D.(2009)。Customer involvement in new service development: an examination of antecedents and outcomes。Journal of Product Innovation Management,26(5),536-550。  new window
10.黃佳慧、林芳穗(20140600)。從服務設計觀點探討「博物館服務」:以「國立臺灣文學館」為例。設計學報,19(2),67-90。new window  延伸查詢new window
11.林東成、陳俊智、王昱祥、劉芳妏(20170300)。窯場創新經營之服務設計。東方學報,37,53-76。  延伸查詢new window
12.張淑華、林榮泰(20130200)。創意生活產業感性場域與感質商品之體驗--The One南園之個案研究。感性學報,1(1),4-27。new window  延伸查詢new window
13.陳明秀、蔣克衍、許言、陳圳卿(20160700)。以服務設計為休閒體驗型態的工藝教室評測服務品質:以懷德居木工實驗學校為例。設計研究學報,9,35-49。new window  延伸查詢new window
14.Chang, S.-H.、Lin, R.-T.(2015)。Building a total customer experience model: applications for the travel experiences in Taiwan's creative life industry。Journal of Travel and Tourism Marketing,32(4),438-453。  new window
15.Prahalad, Coimbatore K.、Ramaswamy, Venkat(2004)。Co-Creation Experiences: The Next Practice in Value Creation。Journal of Interactive Marketing,18(3),5-14。  new window
16.Berry, L. L.、Carbone, L. P.(2007)。Build loyalty through experience management。Quality Progress,40(9),26-32。  new window
17.Berry, Leonard L.、Carbone, Lewis P.、Haeckel, Stephan H.(2002)。Managing the total customer experience。MIT Sloan Management Review,43(3),85-89。  new window
18.Eisenhardt, Kathleen M.(1989)。Building Theories from Case Study Research。Academy of Management Review,14(4),532-550。  new window
圖書
1.行政院經濟建設委員會(2002)。挑戰2008:國家發展重點計畫(2002-2007)。臺北:行政院經濟建設委員會。  延伸查詢new window
2.Stickdorn, M.、Schneider, J.(2012)。This is service design thinking: Basics, tools, cases。John Wiley & Sons Inc。  new window
3.Schmitt, Bernd H.(1999)。Experiential Marketing: How to get customer to sense, feel, think, act, relate to your company and brands。New York:Free Press。  new window
4.Newbery, P.、Farnham, K.、陳詩捷、林庭如、蕭文信(2015)。體驗設計:整合品牌、經驗以及價值的架構。台北:桑格文化。  延伸查詢new window
5.Osterwalder, Alex、Pigneur, Yves、Bernarda, Greg、Smith, Alan、Papadakos, Trish、季晶晶(2017)。價值主張年代:設計思考X顧客不可或缺的需求=成功商業模式的獲利核心。臺北:天下雜誌。  延伸查詢new window
6.Jorgensen, D. L.、王昭正、朱瑞淵(1999)。參與觀察法。臺北:經濟新潮社。  延伸查詢new window
7.Zeithaml, Valarie A.、Parasuraman, Parsu A.、Berry, Leonard L.(1990)。Delivering quality service: Balancing customer perceptions and expectations。New York, NY:Free Press。  new window
8.Pine, B. Joseph II、Gilmore, James H.(1999)。The experience economy: Work is theatre & every business a stage。Harvard Business School Press。  new window
9.Toffler, Alvin(1970)。Future Shock。Random House。  new window
10.Yin, Robert K.(1994)。Case study research: Design and methods。Sage Publications。  new window
其他
1.UK Design Council(2015)。What is service design?,https://www.designcouncil.org.uk/our-resources/archive/articles/video-what-service-design。  new window
2.Voss, C.,Zomerdijk, L.(2007)。Innovation in experiential services--an empirical view,http://downloads.experience-economy.com/files/Innovation.pdf。  new window
圖書論文
1.宋同正、何舒軒(2014)。Lai-Bwabei 應用於龍山寺文化觀光旅遊的前瞻概念服務設計。察覺&反思:探索設計與科技及工藝的跨領域創新。臺南市:跨領域創意加值推動辦公室。  延伸查詢new window
2.Mager, B.(2009)。Service design as an emerging field。Designing services with innovative methods。Helsinki:Taik。  new window
 
 
 
 
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