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題名:資訊系統品質、情感依附、使用者滿意度與使用後行為意圖之研究--以Facebook社群網站為例
書刊名:中原企管評論
作者:蔡進發張惠敏
作者(外文):Tsai, Chin-faZhang, Hui-min
出版日期:2016
卷期:14:2
頁次:頁45-77
主題關鍵詞:資訊系統品質情感依附使用者滿意度使用後行為意圖社群網站Information system qualityEmotional attachmentUser satisfactionPost-use behavior intentionsSocial networking website
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:39
  • 點閱點閱:6
期刊論文
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22.Jeong, M.、Lambert, C. U.(2001)。Adaptation of an information quality framework to measure customers' behavioral intentions to use lodging Web sites。International Journal of Hospitality Management,20(2),129-146。  new window
23.Ball, A. Dwayne、Tasaki, Lori H.(1992)。The role and measurement of attachment in consumer behavior。Journal of Consumer Psychology,1(2),155-172。  new window
24.Negash, S.、Ryan, T.、Igbaria, M.(2003)。Quality and effectiveness in web-based customer support systems。Information & Management,40(8),757-768。  new window
25.Prayag, Girish、Ryan, Chiris(2012)。Antecedents of tourists' loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction。Journal of Travel Research,51(3),342-356。  new window
26.Kozak, M.、Rimmington, M.(2000)。Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination。Journal of Travel Research,38(3),260-269。  new window
27.劉祥熹、涂登才、羅建昇(20100600)。從關係價值與關係品質觀點探討品牌形象對消費者滿意度與忠誠度之影響--臺灣筆記型電腦產業為例。管理學報,27(3),225-245。new window  延伸查詢new window
28.Thompson, C. J.、Rindfleisch, A.、Arsel, Z.(2006)。Emotional branding and the strategic value of the doppelgänger brand image。Journal of Marketing,70(1),50-64。  new window
29.Kuo, Ying-Feng(2003)。A Study on service quality of virtual community websites。Total Quality Management & Business Excellence,14(4),461-473。  new window
30.Hightower, Roscoe Jr.、Brady, Michael K.、Baker, Thomas L.(2002)。Investigating the Role of the Physical Environment in Hedonic Service Consumption: An Exploratory Study of Sporting Events。Journal of Business Research,55(9),697-707。  new window
31.Zeithaml, V. A.、Berry, L. L.、Parasuraman, A.(1996)。The Behavioral Consequences of Service Quality。Journal of Marketing,60(2),31-46。  new window
32.Wixom, B. H.、Todd, P. A.(2005)。A Theoretical Integration of User Satisfaction and Technology Acceptance。Information Systems Research,16(1),85-102。  new window
33.Seddon, Peter B.、Kiew, Min-Yen(1996)。A partial test and development of DeLone and McLean's model of IS success。Australasian Journal of Information Systems,4(1),90-109。  new window
34.Lin, H. F.、Lee, G. G.(2006)。Determinants of success for online communities: An empirical study。Behaviour and Information Technology,25(6),479-488。  new window
35.Liu, Chang、Arnett, Kirk P.(2000)。Exploring the factors associated with Web site success in the context of electronic commerce。Information & Management,38(1),23-33。  new window
36.Park, C. W.、MacInnis, D. J.、Priester, J.(2007)。Beyond attitudes: attachment and consumer behavior。Seoul National Journal,12(2),3-36。  new window
37.McKinney, Vicki、Yoon, Kanghyun、Zahedi, Fatemeh Mariam(2002)。The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach。Information Systems Research,13(3),296-315。  new window
38.Baldwin, S. A.、Wampold, B. E.、Imel, Z. E.(2007)。Untangling the alliance-outcome correlation: Exploring the relative importance of therapist and patient variability in the alliance。Journal of Consulting and Clinical Psychology,75(6),842-852。  new window
39.Pitt, L. F.、Watson, R. T.、Kavan, C. B.(1995)。Service quality: a measure of information systems effectiveness。MIS Quarterly,19(2),173-187。  new window
40.Keaveney, Susan M.(1995)。Customer Switching Behavior in Service Industries: An Exploratory Study。Journal of Marketing,59(2),71-82。  new window
41.Algesheimer, René、Dholakia, Utpal M.、Herrmann, Andreas(2005)。The Social Influence of Brand Community: Evidence from European Car Clubs。Journal of Marketing,69(3),19-34。  new window
42.DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research,3(1),60-95。  new window
43.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
44.Keller, Kevin Lane(1993)。Conceptualizing, Measuring, and Managing Customer-Based Brand Equity。Journal of Marketing,57(1),1-22。  new window
45.Oliver, Richard L.、Rust, Roland T.、Varki, Sajeev(1997)。Customer Delight: Foundations, Findings, and Managerial Insight。Journal of Retailing,73(3),311-336。  new window
46.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach。Journal of Marketing,65(3),34-49。  new window
47.Ainsworth, Mary S.(1989)。Attachments beyond infancy。American Psychologist,44(4),709-716。  new window
48.Lin, Judy Chuan-Chuan、Lu, Hsipeng(2000)。Towards an understanding of the behavioural intention to use a web site。International Journal of Information Management,20(3),197-208。  new window
49.Blanchard, Anita L.、Markus, M. Lynne(2004)。The experienced "sense" of a virtual community: characteristics and processes。ACM SIGMIS Database: the DATABASE for Advances in Information Systems,35(1),64-79。  new window
50.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems,19(4),9-30。  new window
51.Yuksel, Atila、Bilim, Yasin、Yuksel, Fisun(2010)。Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty。Tourism Management,31(2),274-284。  new window
52.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research,20(3),451-466。  new window
53.Cheung, Christy M. K.、Lee, Matthew K. O.、Rabjohn, Neil(2008)。The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities。Internet Research,18(3),229-247。  new window
54.Chae, M.、Kim, J.、Kim, H.、Ryu, H.(2001)。Information Quality for Mobile Internet Services: A Theoretical Model with Empirical Validation。Electronic Markets,12(1),38-46。  new window
55.Greer, B. G.(2000)。Psychological and Support Functions of an E-mail Mailing List for Persons with Cerebral Palsy。CyberPsychology and Behavior,3(2),221-235。  new window
56.Spreng, R. A.、Mackoy, R. D.(1996)。An Empirical Examination of a Model of Perceived Serviced Service Quality and Satisfaction。Journal of Retailing,72(2),201-214。  new window
57.Yong, L.、Sachau, D.、Lassiter, A.(2011)。Developing a Measure of Virtual Community Citizenship Behavior。Knowledge Management & E-Learning: An International Journal,3(4),682-696。  new window
58.Hu, Li-tze、Bentler, Peter M.(1999)。Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives。Structural Equation Modeling: A Multidisciplinary Journal,6(1),1-55。  new window
59.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
60.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
61.Allen, Natalie J.、Meyer, John P.(1990)。The Measurement and Antecedents of Affective Commitment and Normative Commitment to the Organization。Journal of Occupational and Organizational Psychology,63(1),1-18。  new window
62.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
63.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
64.Westbrook, Robert A.、Oliver, Richard L.(1991)。The dimensionality of consumption emotion patterns and consumer satisfaction。Journal of Consumer Research,18(1),84-91。  new window
65.Alavi, Maryam、Leidner, Dorothy E.(2001)。Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues。Management Information Systems Quarterly,25(1),107-136。  new window
66.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
67.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
68.Gundersen, M. G.、Heide, M.、Olsson, U. H.(1996)。Hotel Guest Satisfaction among Business Travelers: What Are the Important Factors?。The Cornell Hotel and Restaurant Administration Quarterly,37(2),72-81。  new window
69.Dube-Rioux, L.(1990)。The Power of Affective Reports in Predicting Satisfaction Judgments。Advances in Consumer Research,17(1),571-576。  new window
研究報告
1.Langerak, F.、Verhoef, P. C.、Verlegh, P. W. J.、de Valck, K.(2003)。The Effect of Members' Satisfaction with a Virtual Community on Member Participation。Erasmus Research Institute of Management, Erasmus University Rotterdam。  new window
圖書
1.Bowlby, J.(1982)。Attachment and loss。New York, NY:Basic Books。  new window
2.Belk, R.(1988)。Possessions and self。John Wiley & Sons, Ltd。  new window
3.陳寬裕、王正華(2013)。結構方程模型分析實務與AMOS的運用。臺北市:五南。  延伸查詢new window
4.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。John Wiley & Sons, Inc.。  new window
5.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1998)。Multivariate Data Analysis。Prentice-Hall。  new window
6.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
7.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
其他
1.數位時代(20130302)。2013年台灣100大網站揭曉Facebook連續三年奪冠、社群類進榜最多、線上娛樂類黏度驚人!,https://www.bnext.com.tw/article/26755/BN-ARTICLE-26755。  延伸查詢new window
2.資策會(20141127)。網路社群使用.短時間以行動裝置為主,https://mic.iii.org.tw/news.aspx?id=375。  延伸查詢new window
圖書論文
1.Galston, W. A.(1999)。(How) does the Internet affect community?。Democracy.com? Governance in a networked world。Hollis, NH:Hollis Publishing。  new window
2.Baym, N. K.(1998)。The emergence of online community。Cybersociety 2.0: Revisiting computer-mediated communication and community。Thousand Oaks, CA:Sage。  new window
3.Rheingold, H.(1996)。A Slice of My Life in My Virtual Community。High Noon: On the Electronic Frontier。The MIT Press。  new window
4.Webb, J. T.、Kleine, P. A.(1993)。Assessing Gifted and Talented Children。Testing Young Children。Pro-ed。  new window
5.Tajfel, Henri、Turner, John C.(1986)。The Social Identity Theory of Intergroup Behavior。Psychology of Intergroup Relations。Nelson-Hall。  new window
 
 
 
 
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