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| 5. | Gosserand, Robin H.、Diefendorff, James M.(2005)。Emotional Display Rules and Emotional Labor: The Moderating Role of Commitment。Journal of Applied Psychology，90(6)，1256-1264。 |
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| 7. | 蕭婉鎔(20140600)。員工每日情緒對情緒勞動之影響：情感事件理論的觀點。臺大管理論叢，24(2)，249-281。 延伸查詢 |
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| 9. | Gabriel, Allison S.、Daniels, Michael A.、Diefendorff, James M.、Greguras, Gary J.(2015)。Emotional labor actors: A latent profile analysis of emotional labor strategies。Journal of Applied Psychology，100(3)，863-879。 |
| 10. | Gray, Benjamin(2009)。The Emotional Labour of Nursing--Defining and Managing Emotions in Nursing Work。Nurse Education Today，29(2)，168-175。 |
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| 12. | Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior，60(1)，17-39。 |
| 13. | Glomb, Theresa M.、Tews, Michael J.(2004)。Emotional labor: A conceptualization and scale development。Journal of Vocational Behavior，64(1)，1-23。 |
| 14. | Grandey, Alicia A.、Fisk, Glenda M.、Mattila, Anna S.、Jansen, Karen J.、Sideman, Lori A.(2005)。Is "service with a smile" enough? Authenticity of positive displays during service encounters。Organizational Behavior and Human Decision Processes，96(1)，38-55。 |
| 15. | Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal，46(1)，86-96。 |
| 16. | 吳宗祐、鄭伯壎(20060300)。工作投入、調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果。中華心理學刊，48(1)，69-87。 延伸查詢 |
| 17. | Hülsheger, Ute R.、Schewe, Anna F.(2011)。On the costs and benefits of emotional labor: A meta-analysis of three decades of research。Journal of Occupational Health Psychology，16(3)，361-389。 |
| 18. | Lopez, Steven H.(2006)。Emotional Labor and Organized Emotional Care: Conceptualizing Nursing Home Care Work。Work and Occupations，33(2)，133-160。 |
| 19. | 陳淑玲、鄭雅任、陳文惠(20140600)。情緒勞動對服務品質之影響：團隊服務氣候及情緒能力之調節角色。人力資源管理學報，14(2)，27-54。 延伸查詢 |
| 20. | Jeung, Da-Yee、Kim, Changsoo、Chang, Sei-Jin(2018)。Emotional labor and burnout: A review of the literature。Yonsei Medical Journal，59(2)，187-193。 |
| 21. | Delgado, Cynthia、Upton, Dominic、Ranse, Kristen、Furness, Trentham、Foster, Kim(2017)。Nurses' resilience and the emotional labour of nursing work: An integrative review of empirical literature。International Journal of Nursing Studies，70，71-88。 |
| 22. | 염영희、손희숙、이현숙、김명애(2017)。임상간호사의 감정노동 실태와 신체적 증상, 소진, 우울 및 사회적 지지와의 관계。Journal of Korean Clinical Nursing Research，23(2)，222-235。 |
| 23. | 林少龍、繆敏志(20170200)。員工顧客導向特質對情緒勞動之影響：主管顧客導向特質重要嗎？。組織與管理，10(1)，131-158。 延伸查詢 |
| 24. | 林少龍、繆敏志(20200600)。深層演出與情緒耗竭的關係：關係能量及情緒智商之角色。人力資源管理學報，20(1)，75-99。 延伸查詢 |
| 25. | Booi, Laura、Sixsmith, Judith、Chaudhury, Habib、O'Connor, Deborah、Young, Melanie、Sixsmith, Andrew(2021)。'I wouldn't choose this work again': Perspectives and experiences of care aides in long-term residential care。Journal of Advanced Nursing，77(9)，3842-3852。 |
| 26. | Brighton, Lisa、Selman, Lucy、Bristowe, Katherine、Edwards, Beth、Koffman, Jonathan、Evans, Catherine(2019)。Emotional labour in palliative and end-of-life care communication: A qualitative study with generalist palliative care providers。Patient Education and Counseling，102(3)，494-502。 |
| 27. | Delp, Linda、Wallace, Steven、Geiger‐Brown, Jeanne、Muntaner, Carles(2010)。Job Stress and Job Satisfaction: Home Care Workers in a Consumer-Directed Model of Care。Health Services Research，45(4)，922-940。 |
| 28. | DiCicco-Bloom, Barbara、DiCicco-Bloom, Benjamin(2018)。Secondary Emotional Labor: The Implications of Supervisor Responses to Emotional Labor of Hospice Nurses。Journal of Pain and Symptom Management，56(6)，E61-E62。 |
| 29. | Eklund, Jakob、Holmström, Inger、Kumlin, Tomas、Kaminsky, Elenor、Skoglund, Karin、Höglander, Jessica、Meranius, Martina(2019)。"Same same or different?" A review of reviews of person-centered and patient-centered care。Patient Education and Counseling，102(1)，3-11。 |
| 30. | Feldman, Penny、Ryvicker, Miriam、Evans, Lauren、Barrón, Yolanda(2019)。The Homecare Aide Workforce Initiative: Implementation and Outcomes。Journal of applied gerontology: the official journal of the Southern Gerontological Society，38(2)，253-276。 |
| 31. | Franzosa, Emily、Tsui, Emma、Baron, Sherry(2019)。"Who's Caring for Us?": Understanding and Addressing the Effects of Emotional Labor on Home Health Aides' Well-being。The Gerontologist，59(6)，1055-1064。 |
| 32. | Funk, Laura、Peters, Sherry、Roger, Kerstin Stieber(2017)。The Emotional Labor of Personal Grief in Palliative Care: Balancing Caring and Professional Identities。Qualitative health research，27(14)，2211-2221。 |
| 33. | Grandey, Alicia A.、Houston, Lawrennce、Avery, Derek R.(2019)。Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments。Journal of Management，45(5)，2163-2192。 |
| 34. | Han, Sang-Sook、Han, Jeong.-Won、Kim, Yun-Hyung(2018)。Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout。Safety and health at work，9(4)，441-446。 |
| 35. | Liu, Xiao-Yu、Chi, Nai-Wen、Gremler, Dwayne D.(2019)。Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects。Journal of service research，22(3)，285-300。 |
| 36. | Roitenberg, Neta(2021)。Managing (im) patience of nurses and nurse's aides: Emotional labour and normalizing practices at geriatric facilities。Sociology of health & illness，43(4)，995-1011。 |
| 37. | Sayre, Gordon M.、Chi, Nai-Wen、Grandey, Alicia A.(2021)。Investment in Emotional Labor: Daily Resource Spirals and Recovery。Academy of Management Proceedings，2021(1)。 |
| 38. | Scherer, Sonja、Zapf, Dieter、Beitler, Lena A.、Trumpold, Kai(2020)。Testing a multidimensional model of emotional labor, emotional abilities, and exhaustion: A multilevel, multimethod approach。Journal of occupational health psychology，25(1)，46-67。 |
| 39. | Shapoval, Valeriya(2019)。Organizational injustice and emotional labor of hotel front-line employees。International Journal of Hospitality Management，78，112-121。 |
| 40. | Spector, Paul E.(2015)。Introduction: The bright and dark sides of emotional labor。Journal of Organizational Behavio，36(6)，747-748。 |
| 41. | Wang, Zhenyuan、Xie, Yunhui(2020)。Authentic leadership and employees' emotional labour in the hospitality industry。International Journal of Contemporary Hospitality Management，32(2)，797-814。 |
| 42. | Wu, Xinjuan、Li, Jiaqian、Liu, Ge、Liu, Ying、Cao, Jing、Jia, Zhaoxia(2018)。The effects of emotional labor and competency on job satisfaction in nurses of China: A nationwide cross-sectional survey。International journal of nursing sciences，5(4)，383-389。 |
| 43. | Yang, Chunjiang、Chen, Yashuo、Zhao, Xingyuan(2019)。Emotional Labor: Scale Development and Validation in the Chinese Context。Frontiers in psychology，10。 |
| 44. | 劉映君(20171223)。照護員殺害老人 日政府檢討長照職場環境。鏡週刊。 延伸查詢 |