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題名：實習生的工作表現與工作滿意分析--以觀光產業為例
書刊名：餐旅暨家政學刊
作者：吳淑禎 引用關係／吳武忠 引用關係
作者(外文)：Wu, Shu-chen／Wu, Wu-chung
出版日期：2006
卷期：3:4
頁次：頁473-491
主題關鍵詞：工作表現；工作滿意；實習生；Job performance；Job satisfaction；Intern
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(9) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:9
  • 共同引用共同引用:72
  • 點閱點閱:40
本研究旨在探討直屬主管與實習生對實習期間實習生的工作表現評定以及實習生對實習工作的滿意度。採問卷調查與質性訪談，計回收81組有效配對問卷，以及直屬主管3人，實習生12人受訪。研究發現直屬主管與實習生對實習期間的工作表現評定，皆在普通到好的程度，而且配對樣本t考驗的結果顯示，二者在「操作表現」、「顧客服務表現」以及整體工作表現並沒有明顯差異。就訪談結果來看，直屬主管認為實習生可以在很短的時間內學會制式工作，但主動、 熱誠、應對進退以及外語能力等工作態度與能力，尚有進步空間；而多數受訪實習生則知覺自己在工作態度上是認真、有熱誠的，但有外語溝通能力以及怕犯錯等工作表現的壓力。至於實習生對工作滿意的評定則介於普通到滿意之間。對工 作感到滿意的主要因素有：工作能力獲得肯定、實習單位提供訓練、主管重視與教導、工作環境、人際支持、假期與小費等；而不滿意的因素，則以與主管的互動為最多，包括主管間的標準不同、缺乏鼓勵、雙重標準等。本研究結果提供觀光產業與學校產學合作的人力資源訓練參考。
This study integrated the perceptions of supervisions and iterns to examine interns' job performance and to assess interns' job satisfaction in the tourism industry. Two version questionnaires were administered to 81 paired-sampling under-graduate interns and supervisors. 3. supervisors and 12 interns attended the interview for exploring the opionions that how they perceive job performance and job satisfaction. The results showed both versions rated job performance from nutral to good, and pair-sample t test were not revealed sigingificant differences. The interview results showed supervisors think interns could learned routine work during very short time, but work attitude and language ability still need to improve. Oppositely, interns think themselves are serious, enthusiastics although they face the challenage of language ability and make errors. The findings also exhibited mild positive job satisfaction. Both the satisfactory and dissatisfactory factors were listed and discussed.
Other
1.Shen, B. J.(1998)。Some problems concerning tourism higher education Tourism Tribune: Supplementary。  new window
2.李福登(1997)。三明治教學法在技職教育上之驗證，臺北：教育部技職司。  延伸查詢new window
期刊論文
1.Lawler, E. E. III、Porter, L. W.(1967)。Antecedent attitudes of effective managerial performance。Organizational Behavior and Human Performance，2(2)，122-142。  new window
2.楊裕仁、李旭梅(2000)。談技職教育--「三明治教學」的實施與展望。商業職業教育，76，13-17。  延伸查詢new window
3.陳麗文、孫路弘(19991200)。高職餐飲管理科及非餐飲管理科畢業生在餐飲工作表現之比較研究。技術及職業教育，54，35-40。  延伸查詢new window
4.Stamper, C. L.、Van Dyne, L.(2003)。Organizational Citizenship: A Comparison between Part-time and Full-time Service Employees。Cornell Hotel and Restaurant Administration Quarterly，44(1)，33-42。  new window
5.曹勝雄、容繼業、劉麗雲(20001200)。專科餐旅教育「三明治教學制度」實施之認知研究--從教師觀點。高雄餐旅學報，3，53-68。  延伸查詢new window
6.Schmidt, F. L.、Hunter, J. E.、Outerbridge, A. N.(1986)。Impact of Job Experience and Ability on Job Knowledge, Work Sample Performance, and Supervisory Ratings of Job Performance。Journal of Applied Psychology，71(3)，432-439。  new window
7.Steel, R. P.、Van Scotter, J. R.(2003)。The organizational performance cycle: longitudinal assessment of key factors。Journal of Business and Psychology，18(1)，31-50。  new window
8.張德銳(2003)。工欲善其事--提升中小學實習輔導效能之三項利器。中等教育，54(1)，110-123。new window  延伸查詢new window
9.陳啟勳、葉連德(20011200)。影響臺灣地區國際觀光飯店主廚工作滿意度、組織認同因素之探討。高雄餐旅學報，4，49-74。  延伸查詢new window
10.Wagner, S. H.、Parker, C. P.、Christiansen, N. D.(2003)。Employees that think and act like owners: Effects of ownership beliefs and behaviors on organizational effectiveness。Personnel Psychology，56(4)，847-871。  new window
11.Babin, Barry J.、Boles, James S.(1996)。The Effects of Perceived Co-Worker Involvement and Supervisor Support on Service Provider Role Stress, Performance and Job Satisfaction。Journal of Retailing，72(1)，57-75。  new window
12.簡俊成、翁志成、楊玲惠(20010900)。服務業員工角色壓力、自我效能、工作滿意度與內部服務品質之關係--以百貨業為例之實證研究。中山管理評論，9(3)，395-423。new window  延伸查詢new window
13.Nerka, A. A.、McGrath, R. G.、MacMillan, I. C.(1996)。Three facets of satisfaction and their influence on the performance of innovation teams。Journal of Business Venturing，11(3)，167-188。  new window
14.郭德賓(20060600)。餐飲技職教育校外實習學生滿意度之研究：以國立高雄餐旅學院餐飲管理科系為例。餐旅暨家政學刊，3(2)，187-204。new window  延伸查詢new window
15.胡夢蕾(20040200)。餐旅學生人格特質與實習工作滿意度關係之研究。教育研究資訊，12(1)，103-131。new window  延伸查詢new window
16.鄧之卿(20060600)。臺灣高等餐旅教育學生學習滿意度之研究。餐旅暨家政學刊，3(2)，153-167。new window  延伸查詢new window
學位論文
1.陳錦慧(2002)。非典型聘僱的決定因素與績效之探討(碩士論文)。國立中山大學。  延伸查詢new window
2.林佩怡(1999)。二專餐飲管理科學生學習滿意度之研究(碩士論文)。中國文化大學。  延伸查詢new window
3.蘇芳基(1993)。我國高職餐飲技職教育之研究(碩士論文)。中國文化大學。  延伸查詢new window
4.郭欣易(2000)。人格特質與激勵偏好、工作態度、工作表現之相關性研究(碩士論文)。世新大學。  延伸查詢new window
圖書
1.Robbins, S. P.、Coulter, M.(1996)。Management。Upper Saddle River, NJ。  new window
2.胡幼慧(1999)。質性研究：理論、方法及本土女性研究實例。臺北：巨流圖書。  延伸查詢new window
3.Smith, Patricia C.、Kendall, Lorne M.、Hulin, Charles L.(1969)。The measurement of satisfaction in work and retirement: A strategy for the study of attitudes。Rand McNally & Company。  new window
4.Weiss, D. J.、Dawis, R. V.、England, G. W.、Lofquist, L. H.(1967)。Manual for the Minnesota Satisfaction Questionnaire。Minneapolis：Industrial Relations Center, University of Minnesota。  new window
5.Hackman, J. Richard、Oldham, Greg R.(1980)。Work Redesign。Addison-Wesley Publishing Company。  new window
6.Hoppock, Robert(1935)。Job satisfaction。Harper。  new window
其他
1.吳淑禎(2001)。產、官、學界主管人員對大專觀光教育的合作期待。  延伸查詢new window
2.胡夢蕾(2004)。三明治教學法中實務教學設計的研究--以餐飲管理科課程為例。new window  延伸查詢new window
3.劉麗雲(2000)。專科餐飲教育三明治教學之效能評估研究。  延伸查詢new window
4.Bhanthumnavin, D(2003)。Perceived social support from supervisor and group members' psychological and situational characteristics as predictors of subordinate performance in thai work units。  new window
5.Cammann, C., Fichman, M., Jenkins, G. D., & Klesh, J. R.(1983)。Assessing the attitudes and perceptions of organizational member。  new window
6.Campbell, J. P.(1992)。Modeling the performance prediction problem in individual and organizational psychology。  new window
7.Hunter, J. E.(1983)。A causal analysis of cognitiove ability, job knowledge, Job performance and supervisory ratings。  new window
8.Jayaratne, S.(1993)。The antecedents, consequences, and correlates of job satisfaction。  new window
9.Levoy, B.(2004)。Examining staff job performance。  new window
10.Maletta, M. J., Anderson, B. H., & Angelini, J. P.(1999)。Experience, instruction and knowledge acquisition: a study in taxation。  new window
11.Miles, M. B., & Huberman, A. M.(1984)。Qualitativ data analysis: A resource book new method。  new window
12.Mississippi State University(1999)。The growth and development of logistics personnel。  new window
13.Parham, E., Robinson, L., & Quinn, J(2001)。Program directors’ opinions in regard to didactic program in dietetics graduates' failure to secure placement in supervised practice programs。  new window
14.Patton, M. Q.(1990)。Qualiative evaluation and research methods。  new window
15.Robinson, J. P., Shaver, P. R., & Wrightsman, L. S.(1991)。Measures of Personality and Social Psychological Attitudes。  new window
16.Smith, G.(1996)。International Tourism and hospitality careers through education and training: A leadership Challenge。  new window
17.Smith, G., & Cooper, C.(2000)。Competitive approaches to tourism and hospitality curriculum design。  new window
18.Suarez, V. V., & Shanklin, C. W.(2002)。Minority interns' experiences during their dietetics education and their recommendations for increasing diversity in dietetics: findings from structured interviews。  new window
19.Xiao, H.(2000)。China's tourism education into the 21st century。  new window
圖書論文
1.Locke, E. A.(1976)。The Nature and Causes of Job Satisfaction。Handbook of industrial and organizational psychology。Chicago, IL：Rand McNally Press。  new window
 
 
 
 
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