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題名:權威與情緒智力對餐旅實習生師徒關係與實習成效之調節效果
作者:沙荃
作者(外文):Chyuan Sha
校院名稱:中興大學
系所名稱:企業管理學系所
指導教授:王精文
學位類別:博士
出版日期:2015
主題關鍵詞:師徒關係權威情緒智力實習成績專業承諾mentoring relationshipsAuthorityemotional intelligenceoccupational commitmentjob performance
原始連結:連回原系統網址new window
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台灣餐旅產業的蓬勃發展促使餐旅教育快速成長,而實務實習也成為學生的必要體驗。許多學者投入對實習成效的研究,然而過去研究較多從工作特性面探討學生實習成效,較少從師徒關係面進行實習成效的研究驗證。此外在為期半年的實習過程中,業界導師權威性高低與餐旅實習生自身具備的情緒智力是否會對師徒關係與實習成效造成影響?故本研究以某大學餐旅科系完成實務實習學生為研究對象,先行驗證師徒關係是否能做為實習成績與專業承諾的預測因子,再以權威與情緒智力做為調節變數,檢視權威與情緒智力在師徒關係與實習成效間關係中的調節效果。
本研究以三年時間蒐集問卷,首先以第一年101份有效問卷進行驗證性因素分析,經刪除不適宜之題項後,再以第二與第三年共187份有效問卷操作階層迴歸分析。經統計驗證,師徒關係除可做為實習成績與專業承諾的預測因子外,業界導師較高的權威性會弱化師徒關係與實習成績、專業承諾間之關係,而學生較高的情緒智力則會增強師徒關係與專業承諾間之關係。
The prosperous development of Taiwan hospitality industry facilitates a quicker growth of hospitality education, and the practical training becomes an important experience for hospitality students. Many researchers started the focus on the effectiveness of internship; however most the past studies only probed internship effects based on interns’ job characteristics, seldom verified them from the viewpoint of mentoring relationships. Besides, during the 6-month hospitality internship, whether the levels of mentor authorty and degrees of student emotional intelligence may affect the relationship between mentoring functions and intern performance? Thus the study selected a particular university and focused on hospitality majored students who were completed internship for investigation. The study firstly examined the relationship between mentoring relationships and internship performance for verifying the causalty between variables. Then the study employed authority and emotional intelligence as moderators to verify the moderating effects on the relationships between mentoring relationships and internship performance.
Questionnaires were collected in three years. The study firstly used 101 effective questionnaires collected in the first year as pilot samples to operate confirmative factor analysis. After deleting a few items, the study then utilized 187 valid questionnaires collected in the second and third year as final samples to operate hierarchical regression. Thru the statistical analysis, the results indicated that mentoring relationships can be the predictor of occupational commitment and internship performance. The study also found that higher level of authority from mentors may weaken the relationship between mentoring relations and internship performance, mentoring relations and occupational commitment, but higher level of emotional intelligence of intern students may strengther the relationship between mentoring relationships and occupational commitment.
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