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題名:餐旅實習生實習適應之研究
作者:譚得祥
作者(外文):TAN, TE-SHYANG
校院名稱:中華大學
系所名稱:科技管理博士學位學程
指導教授:陳棟樑
學位類別:博士
出版日期:2016
主題關鍵詞:人格特質社會支持實習適應實習滿意度Social SupportPersonalityInternship AdaptabilityInternships Satisfaction
原始連結:連回原系統網址new window
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隨著觀光餐旅服務專業人才的需求急速的增加,觀光餐飲類別之相關科系便廣為設立,為了能給與學生實際練習的機會以及為日後的就業結合,幾乎所有的觀光餐旅科系,均設置實習制度,讓在校生們能在畢業前在業界實習、培訓,以提高學生們的專業素質、增加對觀光餐旅職場的認識。本研究以實習生個人背景,社會支持、人格特質探討實習適應與實習滿意度的關聯性,並且探討實習生在不同工作環境下,實習適應和實習滿意度的感受,對日後生涯規劃是否造成影響。
本研究以北部觀光餐旅相關科系實習生為研究對象,採取量化與質性兩種研究方法,先以敘述性統計分析、信度分析、獨立樣本t檢定、單因子變異數分析、迴歸分析等方法分析問卷資料,最後以焦點團體法,訪談實習生,以期從實習生角度找出問卷調查以外的因素,了解實習生對於工作環境的反應與感受,共同提升實習適應以及習滿意度,幫助同學順利完成實習,更為之後的留任意願與生涯規劃,奠定好的基礎。
本研究結果發現實習生個人背景並不會影響實習適應以及實習滿意度,人格特質中以開放性人特質較高的實習生具有較高的實習適應以及滿意度,而社會支持對實習生的實習適應以及實習滿意度有正向的影響,其中來自重要他人的社會支持對實習生的實習適應及滿意度影響最大。焦點團體訪談的結果指出;工作環境中的薪資福利對實習適應及滿意並無太大的影響,但是主管的領導及溝通方式、職前訓練卻嚴重地影響實習適應以及滿意度。本研究結果希望能提供學校和產業界作為實習生實習之工作內容及實習制度設計之參考,希望業界以更積極的態度看待實習生並與學校充分合作共同提升觀光餐旅實習適應與滿意度。
According the highly development of hospitality industry, the human resources demand were in urgent needed by this industries, many Hospitality & Tourism Management colleges designed the internship program for students to take practical training in industry. Various researches have aimed on the intern ion of retain at hospitality industry after they completed internship, however rare discussion on the adaptability during the internship. The purpose of this study was to explore the relationship among the social support, personality, adaptability and satisfaction, and enhance internship adaptability of hospitality majored students from colleges of northern Taiwan.
Both quality and quantity methods have been taken in this study, the data was analyzed by, t-test, One-way ANOVA and regression analysis. The focus group interview was also taken to collect information behind questionnaire survey. The major findings including with higher openness personality have better adaptability and higher satisfaction during internship, “social support" will positive affect the internship adaptability and satisfaction by following factors: "significant others", "friends" and "families". Their supervisors’ leadership and training program provided by industry also affect the adaptability and satisfaction of internship as well. The findings & conclusions of this research were provided for these universities and relative hospitality industries to enhance the intern’s adaptability and satisfaction of hospitality industry.
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