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題名：大臺北地區國際觀光旅館餐飲服務從業人員生涯承諾相關之研究
書刊名：觀光研究學報
作者：周文賢／牛涵錚
作者(外文)：Chow, Wayne S.／Niu, Han-jen
出版日期：2002
卷期：8:2
頁次：頁53-70
主題關鍵詞：生涯承諾；自我效能；工作投入；餐飲服務業；一般性模式；Career commitment；Self-efficacy；Job involvement；Foodservice；LISREL
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:64
  • 點閱點閱:35
餐飲服務業的流動率居高不下，一直是該產業中令人頭痛的問題。然而從過去的文獻之中，可得知生涯承諾的高低是離職率的指標，本研究即針對影響生涯承諾之因素做一探討。目的在於瞭解自我效能、工作投入與生涯承諾間之關係，以及受到員工職位等級影響之干擾效果。在實證方面，以國際觀光旅館餐飲服務之從業人員為研究對象，回收之有效樣本數為1025份，並分析各變項間之關係，以提供業者擬定人力資源管理策略之參考。 研究發現如下：(l) 餐飲服務之從業人員的自我效能與生涯承諾有顯著差異，(2) 而工作投入是會影響餐飲服務從業人員之生涯承諾，(3) 餐飲服務從業人員的自我效能與工作投入間之交互作用達顯著水準。因此，餐飲業者應創造環境讓員工更有自信，而具有自信的員工會投入更多的心力在餐飲服務之工作上，如此會對自己的人生更有目標、亦會對於職業生涯經營更用心，進而能達到降低離職的比率。
Turnover is a big problem in the foodservice industry. We found that career commitment is an important factor to predicting turnover rate from literature review. The main purpose of this study is to uncover the relationships between self-efficacy, job-involvement and career commitment. The foodservice industry is a big industry and encompasses vastly different companies and managerial structures. Based on a total of 1025 responded questionnaires, we can conclude the following. (1) There is a statistically significant relationship between self-efficacy and career commitment of foodservice employees. (2) A foodservice employee's job involvement can affect his or her career commitment. (3) There is a statistically significant relationship between job involvement and self-efficacy of foodservice employees. Therefore a foodservice manager must provide a good environment to develop employees' self-efficacy. Employees with higher self-efficacy will be more involved in their job and are more likely to have career goals, leading to a lower turnover rate.
期刊論文
1.Reilly, N. P.、Orsak, C. L.(1991)。A career stage analysis of career and organizational commitment in nursing。Journal of Vocational Behavior，39(3)，311-330。  new window
2.Aryee, S.、Chay, Y. W.、Chew, J.(1994)。An Investigation of the Predictors and Outcomes of Career Commitment in Three Career Stages。Journal of Vocational Behavior，44(1)，1-16。  new window
3.葉美玲、高美玲(19991000)。結構方程模式與線性結構關係之簡介。護理研究，7(5)，490-497。new window  延伸查詢new window
4.Blau, Gary J.(1985)。The measurement and prediction of career commitment。Journal of Occupational Psychology，58(4)，277-288。  new window
5.Colarelli, S. M.、Bishop, R. C.(1990)。Career Commitment: Functions, Correlates, and Management。Group & Organization Studies，15(2)，158-176。  new window
6.Cohen, A.(1999)。Relationships among five forms of commitment: An Empirical assessment。Journal of Organizational Behavior，20(3)，285-308。  new window
7.Wiener, Y.、Vardi, Y.(1980)。Relationship between job, organization, and career commitment and work outcomes, an integrative approach。Organizational Behavior & Human Performance，26(4)，81-96。  new window
8.Lent, R. W.、Hackett, G.(1987)。Career Self-efficacy: Empirical Status and Future Directions。Journal of Vocational Behavior，30(3)，347-382。  new window
9.Meyer, John P.、Allen, Natalie J.(1984)。Testing the ''Side-bet Theory'' of Organizational Commitment: Some Methodological Considerations。Journal of Applied Psychology，69(3)，372-378。  new window
10.Taylor, K. M.、Betz, N. E.(1983)。Applications of self-efficacy theory to the understanding and treatment of career indecision。Journal of Vocational Behavior，22(1)，63-81。  new window
11.Blau, G. J.(1986)。Job involvement and organizational commitment as interactive predictors of tardiness and absenteeism。Journal of Management，12，577-584。  new window
12.Ferris, K. R.、Aranya, N.(1983)。A comparison of two organizational commitment scales。Personnel Psychology，36(1)，87-99。  new window
13.Kanungo, Rabindra N.(1982)。Measurement of job and work involvement。Journal of Applied Psychology，67(3)，341-349。  new window
14.Lodahl, Thomas M.、Kejnar, Mathilde(1965)。The definition and measurement of job involvement。Journal of Applied Psychology，49(1)，24-33。  new window
15.Rabinowitz, Samuel、Hall, Douglas T.(1977)。Organizational research on job involvement。Psychological Bulletin，84(2)，255-288。  new window
16.Carson, K. D.、Bedeian, A. G.(1994)。Career commitment: Construction of a measure and examination of its psychometric properties。Journal of Vocational Behavior，44(3)，237-262。  new window
17.Bandura, Albert(1977)。Self-efficacy: Toward a unifying theory of behavioral change。Psychological Review，84(2)，191-215。  new window
18.胡庭禎(19990400)。組織承諾與專業生涯承諾之探討--以護理人員為例。弘光學報，33，115-133。new window  延伸查詢new window
19.Cheng, Eddie W. L.、Ho, Danny C. K.(2001)。The influence of job and career attitudes on learning motivation and transfer。Career Development International，6(1)，20-27。  new window
20.黃英忠、黃瓊慧(19970900)。影響中年職業婦女之工作投入認知程度相關因素之研究--以高雄地區製造業及服務業為例。輔仁管理評論，4(2)，21-62。new window  延伸查詢new window
21.Steers, Richard M.(1977)。Antecedents and Outcomes of Organizational Commitment。Administrative Science Quarterly，22(1)，46-56。  new window
學位論文
1.梁瑞安(1996)。國民中小學教師生涯承諾及其相關因素之研究(博士論文)。國立高雄師範大學，高雄。new window  延伸查詢new window
2.林蔚芳(1997)。大學生生涯承諾發展狀況暨團體介入策略效果之研究(博士論文)。國立臺灣師範大學。new window  延伸查詢new window
3.何秀珠(1997)。組織生涯管理與員工工作態度關係之研究：以臺北市服務業女性員工為研究對象(碩士論文)。國立中興大學。  延伸查詢new window
圖書
1.周文賢(2000)。多變量統計分析：SAS/STAT使用方法。臺北：智勝文化事業有限公司。  延伸查詢new window
2.謝安田(1999)。人力資源管理。臺北：謝安田。  延伸查詢new window
3.Bandura, Albert(1977)。Social Learning Theory。Prentice-Hall, Inc.。  new window
4.Herzberg, Frederick、Mausner, Bernard、Snyderman, Barbara Bloch(1959)。The Motivation to Work。John Wiley & Sons, Inc.。  new window
其他
1.交通部觀光局(1999)。交通部觀光局台灣地區觀光旅館營運統計月報。  延伸查詢new window
2.高秋英(1994)。餐飲管理--理論與實務。  延伸查詢new window
3.郭生玉(1998)。心理與教育研究方法。  延伸查詢new window
4.鄭桂芬(1994)。員工工作投入態度分析架構的建立與策略設計。  延伸查詢new window
5.Aryee, S. and Tan. K.(1992)。Antecedents and Outcomes of Career Commitment。  new window
6.Bagozzi, R. P., and Yi, Y.(1988)。One The Evaluation of Structrual Equation Models。  new window
7.Becker, T. E.(1992)。Fucose and Bases of Commitment: An Empirical Test。  new window
8.Bedeian, A. G., Kemery E. R. and Pizzolatto, A. B.(1991)。Career Commitment and Expected Utility of Present Job as Predictors of Trunover Intentions and Trunover Behavior。  new window
9.Bell, M. E. V.(1993)。Career Commitment of Mid-career Texas Public School Administrators(mid career administrators, administrators) [CD-ROM]。  new window
10.Betz. N. E. and Hackett. G.(1981)。The Relationship of Career-related。  new window
11.Blau, B. and Boal, K.(1987)。Using Job involvement and Organizational Commitment Interactively to Predict Turnover and. Withdrawal Cognitions。  new window
12.Blau. G. J.(1988)。Further Exploring The Meaning and Measurement of Career Commitment。  new window
13.Buchnan, B. II.(1974)。Government Managers, Business Executive and Organizational Commitment。  new window
14.Carson, K. D.(1991)。A Multidimensional Career Commitment Measure(MCCM) Gauging Motivation to Work in One’s Career Fiekd。  new window
15.Carson, K. D., Carson, P. P., Lanford, H. and Roe, W. C.(1997)。The Effects of Organization-based Self-esteem on Workplace Outcomes: An Examination of Emergency Medical Technicians。  new window
16.Cherniss, C.(1991)。Career Commitment in Human Service Professionals: A Biographical Study。  new window
17.Crites, J. O.(1961)。A Model for The Measurement of Vocational Naturity。  new window
18.Crites. J. O.(1965)。Measurement of Vocational Maturity in Adolescence: Attitude Test of The Vocational Development Inventory。  new window
19.Haycock, L. A., Me Carthy, P and Skay, C. L.(1998)。Procrastination in College Students : The Role of Self-efficacy and Anxiety。  new window
20.Hoyle, R. H.(1995)。Structural Equation Modeling: Concepts。  new window
21.Huffman, M. L.(1991)。Job Involvement, Organizational Commitment and Career Commitment of Nurse Executives in Southwestren Pennsylvania[CD-ROM]。  new window
22.James, C. A.(1991)。Career Commitment Among Pharmacists : Its Effect on Career Withdrawal Intention, Organizational Commitment and Job Withdrawal Intention[CD-ROM]。  new window
23.Joreskog, K. G. and Sorbom, D.(1993)。LISREL 8: User’s Guide。  new window
24.Lundberg, D. E.(1992)。The Management of People in Hotels and Restaurants。  new window
25.Marvin, B.(1994)。From Turnover to Teamwork: How To Build and Retain A Customer-oriented。  new window
26.Morrow, P. C., Eastman. K. and McElroy(1991)。Concept Reducdancy and Rater Naively in Organizational Research。  new window
27.Mullgaard, T. M.(1991)。The Effects of Organizational Commitment and Career Commitment on Work-family Conflict Experienced by Eual-career Couples[CD-ROM]。  new window
28.Remer, P.(1999)。Strength Numbers。  new window
29.Robbins, S. B.(1985)。Validity Estimates for The Career Decision-making Self-efficacy Scale。  new window
30.Sherida, M.(1998)。Head Count。  new window
31.Shore, T. E. and Thornton, G. C.(1990)。Distinctiveness of Three Work Attitudes: Job Involvement, Organizational Commitment, and Career Salience。  new window
32.Spears. M. C.(1995)。Foodservice Organizations: A Managerial and Systems Approach。  new window
33.Steffy, B., and Jones, J.(1988)。The Impact of Family and Career Planning Variables on the Organizational, Career, and Community Commitment of Professional Women。  new window
34.Thomas, T. G. and Bruning, C. R.(1981)。Validities and Reliabilities of Minor Modifications of the Central Questionnaires。  new window
35.Tjosvold, D. and Tjosvold, M. M.(1999)。Psychology for Leaders。  new window
 
 
 
 
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