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題名:中小型餐館創業者專業能力分析之研究
書刊名:創業管理研究
作者:陳紫玲洪久賢 引用關係孫瑜華 引用關係
作者(外文):Chen, Tzu-lingHorng, Jeou-shyanSun, Yu-hwa
出版日期:2012
卷期:7:3
頁次:頁63-102
主題關鍵詞:中小型企業餐飲業創業專業能力職業能力分析法SMEEntrepreneurshipRestaurantCompetencyOCAPs
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:94
  • 點閱點閱:56
本研究以餐飲業的創業者作為研究範疇,探討中小型餐館創業者所應具備的專業能力,以因應創業教育及整體企業環境所需。研究的方法主要以職業能力分析法(Occupational Competency Analysis Profiles; 簡稱OCAPs)為主。此外,為提高專家取向的廣度,研究方法並輔以「餐廳現場觀察」與「餐廳創業者訪談」,使研究資料得以相互印證而更臻完整。研究的結果發現,在現場觀察的部份,餐館創業者分階段有不同的工作項目。第一階段為規劃期;第二階段為發包期;第三階段為監工期;第四階段為驗收期;第五階段則為正式開幕。另外,由DACUM會議發展出職責7大項,包含:創業計畫、現場營運管理、財務管理、行銷管理、經營策略、人事管理、危機管理;從以上職責衍生出任務64項;能力項目84項。專業能力技能的部份包含:決策分析、人際網絡與應變能力、餐飲專業與技能研發、庶務管理、人際溝通能力。經專家審核職責及任務後,並發放問卷,讓創業者填答其歸屬,於回收的292份問卷中,發現64項屬必備職責任務,以及84項必備專業知能皆被列在必備的項目。依據上述之研究調查結果,本研究對餐館業創業者、餐飲業、學校相關科系及職訓單位提出建議,並針對未來可研究的方向作一建議。
This research focused on issues regarding entrepreneurship in the food and beverage industry, and in particular, explored the professional competencies required by the operator of a small and medium entrepreneur (SME) restaurant in order to cope with the needs of the industry environment. The research method mainly utilized the Occupational Competency Analysis Profiles (OCAPs) method. In addition, in order to increase the diversity of the expert selection, the research also applied job-site observation and interviews with the restaurant entrepreneurs to ensure that the research materials will be consistent and more comprehensive. The research found, based on job-site observation, that entrepreneurs were faced with different tasks in different stages. The first stage was the planning period, the second stage was the contracting period, the third stage was the inspection period, the fourth stage was the acceptance period, and the fifth stage was the opening period. In addition, 7 major duties including business plan, on-site operational management, financial management, marketing management, business strategy, personnel management, crisis management, from above 64 job tasks and 84 competencies were developed by the DACUM profession conference. For professional competencies, decision analysis, network adaptability, catering professional and skills development, general affairs management, interpersonal communication skills were developed. In the end the study used questionnaires to survey 292 SME restaurant entrepreneurs. It appeared that all the job items and occupational competencies were listed as required items. Based on the research results, this research included proposed recommendations for SME restaurant entrepreneurs, the food and beverage industry, and school and vocational training institutes, as well as for future studies.
期刊論文
1.謝如梅(20090600)。創業論壇:創業教育在國際上的發展現況與未來展望。創業管理研究,4(2),109-146。new window  延伸查詢new window
2.Balazs, K.(2002)。Take One Entrepreneur: The Recipe for Success of France's Great Chefs。European Management Journal,20(3),247-259。  new window
3.洪久賢(2003)。從美澳餐旅教育發展模式反思臺灣餐旅教育之發展。師大學報. 教育類,48(2),125-150。new window  延伸查詢new window
4.Chung, K. Y.(2000)。Hotel management curriculum reform based on required competencies of hotel employees and career success in the hotel industry。Tourism Management,21(5),473-487。  new window
5.Okeiyi, E.、Finley, D.、Postel, R. T.(1994)。Food and beverage management competencies: Educator, industry, and student perspectives。Hospitality & tourism educator,6(4),37-40。  new window
6.Tas, R.(1988)。Teaching future managers。The Cornell Hotel and Restaurant Administration Quarterly,29(2),41-43。  new window
7.Mayo, C. R.、Thomas-Haysbert, C.(2005)。Essential competencies needed by hospitality and tourism management graduates as determined by industry professionals and hospitality educators。The Consortium Journal of Hospitality and Tourism,9(2),5-17。  new window
8.陳郁翔(2008)。創業食譜-台灣中餐廚師成功創業之研究。餐旅暨家政學刊,5(4),377-840。new window  延伸查詢new window
9.周春美(20050900)。創業教育及其提昇商管群學生就業競爭力的有效策略。明道學術論壇,1(1),15-29。new window  延伸查詢new window
10.Chell, Elizabeth、Pittawaya, Luke(1998)。A study of entrepreneurship in the restaurant and café industry: exploratory work using the critical incident technique as a methodology。International Journal of Hospitality Management,17(1),23-32。  new window
11.陳瑜芬、賴銘娟(20070900)。臺灣創業課程現況之探究。創業管理研究,2(3),117-147。new window  延伸查詢new window
12.岑淑筱、吳京叡、吳政和(20090600)。85度C(美食達人)其組織發展歷程與組織能力複製、擴散之研究。創業管理研究,4(2),59-84。new window  延伸查詢new window
13.賴銘娟(20041100)。技職校院商管群學生創業態度及個人影響因素之研究。商業職業教育,95,15-21。  延伸查詢new window
14.Horng, J. S.、Wang, L. L.(2003)。Competency analysis profile of F&B managers in international hotel managers in Taiwan。Asia Pacific Journal of Tourism Research,8(1),26-36。  new window
15.林志鈞、李孟燕(20060900)。女性餐飲業者創業之動機、困難及領導才能之探討。餐旅暨家政學刊,3(3),329-347。new window  延伸查詢new window
16.黃宜純、洪久賢、詹慧珊(20070300)。美容沙龍店長專業能力分析研究。餐旅暨家政學刊,4(1),85-100。new window  延伸查詢new window
17.Siu, Vickie(1998)。Managing by Competencies--A Study On the Managerial Competencies of Hotel Middle Managers in Hong Kong。International Journal of Hospitality Management,17(3),253-273。  new window
18.Zapalska, A. M.、Brozik, D.、Rudd, D.(2004)。Characteristics of Polish entrepreneurship in the tourism and hospitality industry。Tourism,52(3),215-234。  new window
研究報告
1.林晉寬(1993)。創業家特質與創業行為對創業績效影響之研究。  延伸查詢new window
學位論文
1.黃子維(2000)。影響餐飲業連鎖經營重要因素之探討(碩士論文)。國立東華大學。  延伸查詢new window
2.王麗菱(2001)。國際觀光旅館餐飲外場工作人員應具備專業能力之分析研究(博士論文)。國立臺灣師範大學,臺北市。new window  延伸查詢new window
圖書
1.Timmons, J. A.(1999)。New Venture Creation。Singapore:Singapore:Irwin McGraw-Hill:McGraw-Hill。  new window
2.高秋英(1999)。餐飲管理--理論與實務。台北市:揚智文化事業股份有限公司。  延伸查詢new window
3.溫肇東、陳碧芬(2003)。栽一顆創業種籽:創業學習平臺的布建與複製。臺北:商智文化。new window  延伸查詢new window
4.Lucia, Anntonette D.、Lepsinger, R.(1999)。The art and science of competency models: Pinpointing critical success factors in organizations。Jossey-Bass/Pfeiffer。  new window
5.Gay, L. R.(1992)。Education research: Competencies for analysis and application。New York:Macmillan Pulishing Company。  new window
6.Gonczi, A.、Hager, P.、Oliver, L.(1990)。Establishing competency-based standards in the professions。Canberra:Department of Employment, Education and Training。  new window
7.Morrison, A.、Rimmington, M.、Williams, C.(1999)。Entrepreneurship in the hospitality, tourism and leisure industries。Oxford, UK。  new window
其他
1.中央社(2010)。2010觀光餐旅教育全國高峰論壇之報導。  延伸查詢new window
2.李隆盛(1999)。創業項目及其培訓。  延伸查詢new window
3.經濟部中小企業處(2006)。中華民國九十五年中小企業白皮書。  延伸查詢new window
4.經濟部(2010)。中小企業白皮書。  延伸查詢new window
5.周春美、沈健華(2003)。商業教育培養學生創業項目的課程設計。  延伸查詢new window
6.陳郁翔(2004)。從票房到廚房--一個女廚師的創業故事。new window  延伸查詢new window
7.陳郁翔(2006)。創業家個人特質與創業行為對創業績效影響之研究。  延伸查詢new window
8.張紹動(2000)。研究方法。  延伸查詢new window
9.張菽萱、康自立、費業勳(2002)。我國流通業管理人員專業項目之研究。  延伸查詢new window
10.Bennis(1989)。Four Competencies of Great Leaders。  new window
11.Bradley, J.(2000)。Implementing Competency-based Training: The Australian Experience。  new window
12.Breiter, D., & Clements, C.J.(1996)。Hospitality Management Curricula for the 21st Century。  new window
13.Caroline, R. E.(1992)。A Study to Identify and Analyze Educational Competencies Relevantto Doctoral Studies in Tourism。  new window
14.Ede, F.O., Panigrahi, B., & Calcich, S. E.(1998)。African American Students’ Attitudes Toward Entrepreneurship Education。  new window
15.Ehlers, A.(2005)。A Study of Recruitment Competency Indicators for Potential Hospitality Employees。  new window
16.Horng, J. S. & Wu, B. H.(2002)。Competency Analysis Profile of Managers of Chain Restaurant。  new window
17.Hsu, J., & Gregory, S. R.(1995)。Developing Future Hotel Managers in Taiwan: From An Industry Viewpoint。  new window
18.Hudson, S. G.(1998)。Management Assessment Methods Inventure Capital: Toward a Theory of Human Capital Valuation。  new window
19.Hurd, A. R., & Mclean, D. D.(2004)。An Analysis of the Perceived Competencies of CEOs in Public Park and Rereation Agencies。  new window
20.Kay, C., & Russette, J.(2000)。Hospitality-Management Competencies-Identifying Manager’s Essential Skills。  new window
21.Marshall, P.(2006)。Building Core Competencies。  new window
22.McLarty, R.(2005)。Entrepreneurship among Graduates: Towards a measured response。  new window
 
 
 
 
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