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題名:應用IPA模式於探討國立海洋科技博物館觀眾對服務品質滿意度之研究
書刊名:科技博物
作者:宋祚忠陳思妤
作者(外文):Sung, Tso-chungChen, Shih-yu
出版日期:2020
卷期:24:3
頁次:頁5-32
主題關鍵詞:博物館觀眾服務重要表現程度分析法國立海洋科技博物館Museum visitor servicesImportance performance analysisNational Museum of Marine Science & Technology
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:150
  • 點閱點閱:6
期刊論文
1.李斐瑩(20010100)。觀眾研究與服務行銷博物館。美育,119,45-56。  延伸查詢new window
2.丁維欣、莊冠群、戴采如、黃琬淳、翁菁邑、林均霈(20121200)。博物館教育科技媒體:五個值得思考的問題。博物館與文化,4,169-196。new window  延伸查詢new window
3.Huan, T. C.、Beaman, J.、Shelby, L. B.(2002)。Using action-grids in tourism management。Tourism Management,23(3),255-264。  new window
4.Vaske, J. J.、Beaman, J.、Stanley, R.、Grenier, M.(1996)。Importance-performance and segmentation: Where do we go from here?。The Journal of Travel and Tourism Marketing,5(3),225-240。  new window
5.林玟伶、林詠能(20080900)。臺北市立美術館夜間觀眾參觀動機研究。科技博物,12(3),5-23。new window  延伸查詢new window
6.林詠能(20131200)。臺北市立美術館觀眾參觀動機研究。博物館與文化,6,167-189。new window  延伸查詢new window
7.Hood, Marilyn G.(1983)。Staying away: Why people choose not to visit museums。Museum News,61(4),50-57。  new window
8.張譽騰(19950100)。美國觀眾研究學會1994年「觀眾研究研討會」簡介。博物館學季刊,9(1),59-65。new window  延伸查詢new window
9.李斐瑩(19990700)。觀眾研究與二十一世紀博物館。美育,109,20-26。  延伸查詢new window
10.吳忠宏、江宜珍(20040600)。遊客對解說媒體滿意度之研究:以科學工藝博物館為例。臺中師院學報,18(1),159-183。new window  延伸查詢new window
11.Zhang, H. Q.、Chow, I.(2004)。Application of importance-performance model in tour guides' performance: Evidence from mainland Chinese outbound visitors in Hong Kong。Tourism Management,25(1),81-91。  new window
12.浦青青(20140600)。博物館服務品質之研究:以國立科學工藝博物館為例。科技博物,18(2),39-65。new window  延伸查詢new window
13.Teas, R. Kenneth(1993)。Expectations, Performance Evaluation, and Consumers' Perceptions of Quality。Journal of Marketing,57(4),18-34。  new window
14.Chen, Kuan-Yu(2014)。Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels。Tourism Management,40,260-272。  new window
15.林香琴(20131200)。博物館與休閒風--波士頓當代美術館。臺灣博物,32(4)=120,100-105。  延伸查詢new window
16.廖婉柔(20130300)。應用IPA模式評估臺北當代藝術館之服務品質。科技博物,17(1),5-26。new window  延伸查詢new window
17.Lin, Y. N.(2010)。Evaluating performance factors for the Yingge Ceramics Museum。International Journal of the Inclusive Museum,3(1),53-63。  new window
18.Bolton, Ruth N.、Drew, James H.(1991)。A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes。Journal of Marketing,55(1),1-9。  new window
19.徐典裕(19980100)。應用於博物館之多媒體資料庫。博物館學季刊,12(1),11-18。new window  延伸查詢new window
20.林國平(20090700)。博物館科技應用前瞻分析--從Horizon Report談起。博物館學季刊,23(3),5-15。new window  延伸查詢new window
21.劉襄儀(20090700)。Creating Online Learning Environments for Museums。博物館學季刊,23(3),37-65+67。new window  new window
22.殷寶寧(20141000)。以博物館為方法之古蹟活化策略探討--淡水古蹟博物館觀眾經驗研究個案。博物館學季刊,28(4),23-53。new window  延伸查詢new window
23.Tarrant, M. A.、Smith, E. K.(2002)。The use of a modified importance of outdoor recreation settings。Management Leisure,7(2),69-82。  new window
24.Caber, M.、Albayrak, T.、Matzler, K.(2012)。Classification of the destination attributes in the content of competitiveness (by revised importance-performance analysis)。Journal of Vacation Marketing,18(1),43-56。  new window
25.Tseng, M. L.(2011)。Importance-performance analysis of municipal solid waste management in uncertainty。Environmental Monitoring and Assessment,172(1),171-187。  new window
26.Wang, R.、Tai, D. W. S.、Chen, J.-S.、Yang, K.-L.(2010)。Holistic effectiveness of e-learning systems using fuzzy Importance-Performance Analysis (IPA) in uncertainty。World Transactions on Engineering and Technology Education,8(2),156-161。  new window
27.Tseng, M. L.、Lan, L.、Wang, R.、Chiu, A.、Cheng, H. P.(2011)。Using hybrid method to evaluate the green performance in uncertainty。Environmental Monitoring and Assessment,175(1-4),367-385。  new window
28.黃任閔、趙嘉裕、呂謙、黃亭華(2017)。國立科學工藝博物館遊客行前期望服務品質及遊後體驗績效品質之實證研究。運動健康休閒學報,8,17-33。  延伸查詢new window
29.Sampson, S. E.、Showalter, M. J.(1999)。The performance-importance response function: observations and implications。The Service Industries Journal,19(3),1-25。  new window
30.Geng, X.、Chu, X.(2012)。A new importance-performance analysis approach for customer satisfaction evaluation supporting PSS design。Expert Systems with Applications,39(1),1492-1502。  new window
31.湯玲郎、翁華鴻、蔡金倉(20170900)。運用IPA模式探討松山國際機場旅客滿意度之研究。運輸計劃,46(3),293-318。new window  延伸查詢new window
32.劉婉珍(20000700)。博物館蒐藏的意義與影響。博物館學季刊,14(3),3-9。new window  延伸查詢new window
33.Deng, Wei-jaw(2007)。Using a revised importance-performance analysis approach: The case of Taiwanese hot springs tourism。Tourism Management,28(5),1274-1284。  new window
34.Lin, Y. H.、Chen, L. W.(2010)。Fuzzy approach of linguistic variable and synthetic decision for IPA on the multi-facet evaluation。International Journal of Kansei Information,1(1),59-66。  new window
35.Wang, R.、Tseng, M. L.(2011)。Evaluation of international student satisfaction using fuzzy importance-performance analysis。Procedia--Social and Behavioral Sciences,25,438-446。  new window
36.王曉芬(2009)。淺談現代博物館的娛樂功能。滄桑,2009(3),156-158。  延伸查詢new window
37.辛治寧(20031200)。博物館與文化產業謀合的幾項思考。國立歷史博物館館刊:歷史文物,13(12)=125,76-82。  延伸查詢new window
38.浦青青、黃惠婷、陳相仲(20180600)。整合Kano模式與重要--表現程度分析法檢視博物館服務品質關鍵因素:以國立科學工藝博物館為例。科技博物,22(2),5-35。new window  延伸查詢new window
39.Aktas, A.、Aksu, A. A.、Cizel, B.(2007)。Destination choice: An important-satisfaction analysis。Quality and Quantity,41(2),265-273。  new window
40.Chou, Jui-Sheng、Tserng, H. Ping、Lin, Chieh、Yeh, Chun-Pin(2012)。Critical factors and risk allocation for PPP policy: Comparison between HSR and general infrastructure projects。Transport Policy,22,36-48。  new window
41.Deng, W. J.、Pei, W.(2009)。Fuzzy neural based importance-performance analysis for determining critical service attributes。Expert Systems with Applications,36(2 Part2),3774-3784。  new window
42.Hooper-Greenhill, E.、Phillips, M.、Woodham, A.(2009)。Museums, schools and geographies of cultural value。Cultural Trends,18(2),149-183。  new window
43.Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。  new window
44.Slater, Alix(2007)。Escaping to the gallery: Understanding the motivations of visitors to galleries。International Journal of Nonprofit and Voluntary Sector Marketing,12(2),149-162。  new window
45.蔡郁崇(20110600)。國立臺灣博物館土銀展示館民眾參與動機與賣店消費行為之研究。國立臺灣博物館學刊,64(2),49-79。  延伸查詢new window
會議論文
1.劉晉宏、洪惟亮(2007)。顧客滿意度之關鍵影響因素研究--以量販店為例。中華民國品質學會第43屆年會暨第13屆全國品質管理研討會,新竹教育大學主辦 。中華民國品質學會。1-11。  延伸查詢new window
2.Graburn, N. H. H.(1977)。The museum and the visitor experience。The 72nd Annual Conference of the American Association of Museums。Seattle, WA。5-23。  new window
3.Jin, H.、You, Y.、Ji, X.、Li, Y.、Wang, W.(2011)。IFMADM: An efficient network selection algorithm in integrated heterogeneous wireless network。The 2011 4th IEEE International Conference on Broadband Network and Multimedia Technology。  new window
研究報告
1.Dodd, J.、Jones, C.、Sawyer, A.、Tseliou, M. A.(2012)。Voices from the museum: Qualitative research conducted in Europe's National Museums。Linkoping University Electronic Press。  new window
學位論文
1.施惠櫻(2008)。博物館服務品質與滿意度之研究--以國立台灣史前文化博物館為例(碩士論文)。亞洲大學。  延伸查詢new window
2.許家瑋(2011)。臺北市立美術館觀眾參與志工意願之研究(碩士論文)。國立臺北教育大學。  延伸查詢new window
3.彭子凌(2008)。博物館服務品質與滿意度之研究:以學齡前教師使用兒童美術館戶外教學為例(碩士論文)。國立臺南大學,臺南市。  延伸查詢new window
4.王淮真(2001)。旅客對導覽解說滿意度之研究--以國立故宮博物院為例(碩士論文)。中國文化大學。  延伸查詢new window
5.劉襄儀(2011)。線上社群應用於博物館之策略分析(博士論文)。國立臺灣師範大學。new window  延伸查詢new window
6.李主仁(2011)。金門旅館服務品質之研究:IPA模式之應用(碩士論文)。銘傳大學。  延伸查詢new window
7.陳俊宏(2012)。遊客對國立自然科學博物館解說服務品質評估之研究(碩士論文)。朝陽科技大學。  延伸查詢new window
8.林怡安(2002)。以遊客滿意度探討博物館服務品質之研究--以國立自然科學博物館為例(碩士論文)。南華大學。  延伸查詢new window
9.陳林鴻(2009)。服務品質、關係品質、顧客滿意度與忠誠度影響關係之研究:以臺北市市民運動中心為例(碩士論文)。國立臺灣師範大學。  延伸查詢new window
圖書
1.Falk, J. H.、Dierking, L. D.(2000)。Learning from Museums: Visitor experience and the Making of Meaning。Walnut Creek:Alta Mira Press。  new window
2.Kotler, N. G.、Kotler, P.、Kotler, W. I.(2008)。Museum Marketing and Strategy-Designing Missions, Building Audiences, Generating Revenue and Resources。San Francisco:John Wiley & Sons。  new window
3.O'Sullivan, Ellen L.(1991)。Marketing for parks, recreation, and leisure。State College, PA:Venture Publishing, Inc.。  new window
4.方世榮(2003)。行銷學。臺北:三民書局。  延伸查詢new window
5.Falk, J. H.(1993)。Leisure Decisions Influencing African American Use of Museums。Washington, D.C.:American Association of Museums。  new window
6.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。John Wiley & Sons, Inc.。  new window
7.Simon, Nina(2010)。The Participatory Museum。Museum 2.0。  new window
8.Kotler, Philip(1997)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall。  new window
9.曹兵武、李文昌(2005)。《博物館展覽》之策劃設計與實施。學院出版社。  延伸查詢new window
10.張譽騰(20030000)。博物館大勢觀察。臺北:五觀藝術管理。new window  延伸查詢new window
圖書論文
1.McManus, P. M.(1991)。Making Sense of Exhibits。Museum Language: Objects and Texts。Leicester:Leicester University Press。  new window
2.甄朔南(2000)。什麼是家庭觀眾。現代博物館學基礎知識問答。北京:中國自然科學博物館協會。  延伸查詢new window
3.Reino, S.、Mitsche, N.、Frew, A.(2007)。The contribution of technology-based heritage: Interpretation to the visitor satisfaction in museums。Information and communication Technologies in Tourism 2007。Springer。  new window
4.Driver, B. L.、Tocher, S. R.(1970)。Toward a behavioral interpretation of recreational engagements, with implication for planning。Elements of outdoor recreation planning。University of Michigan Press。  new window
 
 
 
 
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