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題名:一次的機會?多國籍旅客服務的關鍵時刻
書刊名:數據分析
作者:鍾政偉
作者(外文):Chung, Cheng-wei
出版日期:2022
卷期:17:1
頁次:頁1-14
主題關鍵詞:旅遊服務中心服務品質多國籍比較Tourist service centerService qualityMulti-national comparison
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:63
  • 點閱點閱:4
期刊論文
1.顧宜錚、李家瑩、黃相翎(20130900)。有服務品質就足夠嗎?顧客體驗對網站滿意度之影響。中山管理評論,21(3),479-509。new window  延伸查詢new window
2.Drucker, D. C.(1950)。Some implications of work hardening and ideal plasticity。Quarterly of Applied Mathematics,7(4),411-418。  new window
3.夏秉楓、江哲超、王一登(20111200)。旅遊服務中心服務品質量表建構之研究。運動健康與休閒學刊,19,37-50。  延伸查詢new window
4.蔡進發、蕭至惠(20170600)。品牌形象、情感性品牌依附、知覺品質、滿意度與購後行為關係之探討--兼論自我一致性的干擾效果。中山管理評論,25(2),443-487。new window  延伸查詢new window
5.章春芳、陸忠瑜(20131200)。青年重遊遊客遊憩滿意度的評量--以劍湖山世界為例。東方學報,34,129-142。  延伸查詢new window
6.Wu, Hung-Che、Cheng, Ching-Chan、Ai, Chi-Han(2018)。A Study of Experiential Quality, Experiential Value, Trust, Corporate Reputation, Experiential Satisfaction and Behavioral Intentions for Cruise Tourists: The Case of Hong Kong。Tourism Management,66,200-220。  new window
7.Ravald, Annika、Grönroos, Christian(1996)。The value concept and relationship marketing。European Journal of Marketing,30(2),19-30。  new window
8.Pekkaya, M.、İmamoğlu, Ö. P.、Koca, H.(2019)。Evaluation of healthcare service quality via SERVQUAL scale: an application on a hospital。International Journal of Healthcare Management,12(4),340-347。  new window
9.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research,2(3),244-249。  new window
10.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
11.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
12.朱永蕙(20160600)。旅服中心旅客行為類別及其行為差異性之研究。觀光與休閒管理期刊,4(1),60-66。new window  延伸查詢new window
13.Guilford, J. P.(1965)。The Minimal Phi Coefficient and the Maximal Phi。Educational and Psychological Measurement,25(1),3-8。  new window
14.黃聖茹、蘇宥儒、雷立芬(20180600)。從遊客觀點探討環境教育、滿意度與重遊意願之關係--以臺北植物園為例。農業經濟叢刊,24(1),57-82。new window  延伸查詢new window
15.謝政勳、陳瑞榮(20191200)。社區型非營利組織福利照顧輸送之民眾服務品質與滿意度探討--以臺南市社區照顧關懷據點為例。人文社會學報. 國立臺灣科技大學,15(4),343-379。new window  延伸查詢new window
16.Reichheld, Frederick F.(1993)。Loyalty-Based Management。Harvard Business Review,71(2),64-73。  new window
17.李右婷(2017)。旅遊服務中心之能見度與服務質量調查。東亞論壇,496,43-66。  延伸查詢new window
18.鍾政偉(20201200)。一場好秀的設計--探索服務接觸影響因素之研究。數據分析,15(6),59-77。new window  延伸查詢new window
19.簡立賢、紀淑怡(2019)。企業形象和服務質量對參展商滿意度和行為意向的影響。調查研究-方法與應用,43,89-134。  延伸查詢new window
20.Baber, H.(2019)。Relevance of e-SERVQUAL for determining the quality of FinTech services。International Journal of Electronic Finance,9(4),257-267。  new window
21.Bakti, I. G. M. Y.、Sumaedi, S.(2015)。P-TRANSQUAL: a service quality model of public land transport services。Int. J. Qual. Reliab. Manag,32(6),534-558。  new window
22.Leonnard, L.(2018)。The performance of SERVQUAL to measure service quality in private university。Journal on Efficiency and Responsibility in Education and Science,11(1),16-21。  new window
23.Shafiq, A.、Mostafiz, M. I.、Taniguchi, M.(2019)。Using SERVQUAL to determine Generation Y's satisfaction towards hoteling industry in Malaysia。Journal of Tourism Futures,5(1),62-74。  new window
24.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
25.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
研究報告
1.交通部觀光局(2020)。中華民國108年臺灣旅遊狀況調查。交通部觀光局。  延伸查詢new window
學位論文
1.林陽助(1996)。顧客滿意度決定模型與效果之研究--台灣自用小客車之實證(博士論文)。國立臺灣大學。new window  延伸查詢new window
圖書
1.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。John Wiley & Sons, Inc.。  new window
2.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
 
 
 
 
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