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題名:傷口治療中心的醫療服務品質對病人滿意度與忠誠度之關聯性研究
書刊名:醫學與健康期刊
作者:黃怡靜許哲瀚鄭文昌
出版日期:2020
卷期:9:3
頁次:頁53-74
主題關鍵詞:傷口治療中心醫療服務品質病人滿意度病人忠誠度Wound healing centerService qualityPatient satisfactionPatient loyalty
原始連結:連回原系統網址new window
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  • 共同引用共同引用:29
  • 點閱點閱:3
期刊論文
1.Davis, K.、Schoenbaum, S. C.、Audet, A. M.(2005)。A 2020 vision of patient-centered primary care。Journal of General Internal Medicine,20(10),953-957。  new window
2.Kohli, R.、Piontek, F.、Ellington, T.、Van Osdol, T.、Shepard, M.、Brazel, G.(2001)。Managing customer relationships through e-business decision support applications: a case of hospital-physician collaboration。Decision Support System,32(2),171-187。  new window
3.翁瑞宏、林永宗、黃金安、黃靖媛、林佩蓉(20120200)。不同醫療服務體驗對醫病關係的影響。組織與管理,5(1),43-78。new window  延伸查詢new window
4.Rust, R. T.、Moorman, C.、Bhalla, G.(2010)。Rethinking marketing。Harvard Business Review,88(1/2),94-101。  new window
5.許維中(20130400)。肝癌病人求醫行為與醫病關係之初探。澄清醫護管理雜誌,9(2),11-17。  延伸查詢new window
6.Reimann, M.、Schilke, O.、Thomas, J. S.(2010)。Customer relationship management and firm performance: the mediating role of business strategy。Journal of the Acaddemy Marketing Science,38,326-346。  new window
7.Bowers, Michael R.、Swan, J. E.、Koehler, W. F.(1994)。What Attributes Determine Quality and Satisfaction with Health Care Delivery?。Health Care Management Review,19(4),49-55。  new window
8.Kim, Kung Hoon、Kim, Kang Sik、Kim, Dong Yul、Kim, Jong Ho、Kang, Suk Hou(2008)。Brand equity in hospital marketing。Journal of Business Research,61(1),75-82。  new window
9.Taylor, S. A.、Barker, T. L.(1994)。An assessment of the relationship between service quality and customer satisfaction in the formation of consumer's purchase intentions。Journal of Retailing,70(2),163-178。  new window
10.MacStravic, S.(1994)。Patient Loyalty to Physicians。Journal of Health Care Marketing,14(4),53-56。  new window
11.Hulka, B. S.、Casse, J. C.、Kupper, L. L.、Burdette, J. A.(1976)。Communication, compliance, and concordance between physicians and patients with prescribed medications。American Journal of Public Health,66,847-853。  new window
12.黃旭男、張維容(20140600)。病人對醫師與醫院信任、滿意與忠誠之關係。健康管理學刊,12(1),1-20。new window  延伸查詢new window
13.鐘美月、陳雪芬、王雪娥、李銘家、謝豔薇(20110900)。以麻醉病人滿意度探討醫療服務品質之影響因素。輔仁醫學期刊,9(3),141-150。  延伸查詢new window
14.邱燈助、蕭由義、葉淑娟(20120200)。有形和無形醫療服務品質、針灸結果、醫病關係與病患滿意度之關係:以軟組織針灸治療為例。組織與管理,5(1),79-110。new window  延伸查詢new window
15.Boerstler, H.、Foster, R. W.、O'Connor, E. J.、O'Brien, J. L.、Shortell, S. M.、Carman, J. M.、Hughes, E. F. X.(1996)。Implementation of total quality management: Conventional wisdom versus reality。Hospital & Health Services Administration,41(2),143-159。  new window
16.藍毓莉、江雪萍、王美慧、陳建智(20150900)。醫療服務品質對忠誠之影響--以滿意中介效果。顧客滿意學刊,11(2),223-239。new window  延伸查詢new window
17.Aliman, N. K.、Mohamad, W. N.(2016)。Linking Service Quality, Patients' Satisfaction and Behavioral Intentions: An Investigation on Private Healthcare in Malaysia。Procedia - Social and Behavioral Sciences,224,141-148。  new window
18.Waters, S.、Edmondston, S. J.、Yates, P. J.、Gucciardi, D. F.(2016)。Identification of Factors Influencing Patient Satisfaction with Orthopaedic Outpatient Clinic Consultation: A Qualitative Study。Manual Therapy,25,48-55。  new window
19.邱聖豪、陳星助、林欣榮(20030900)。以門診顧客滿意度調查結果探討門診顧客的需求。慈濟護理雜誌,2(3),49-58。  延伸查詢new window
20.吳英隆、謝碧容(20070100)。以策略導向分析醫療產業顧客關係管理之消費者關鍵需求特性。資訊管理學報,14(1),67-89。new window  延伸查詢new window
21.Augustin, M.、Mayer, A.、Goepel, L. M.、Baade, K.、Heyer, K.、Herberger, K.(2013)。Cumulative Life Course Impairment (CLCI): A new concept to characterize persistent patient burden in chronic wounds。Wound Medicine,1,2-6。  new window
22.Weng, R. H.、Chen, W. P.、Huang, C. Y.、Hung, C. H.、Hsu, C. T.(2016)。Can nurse innovation improve customer perception of service quality and experience?。Journal of clinical nursing,25(13/14),1950-1961。  new window
23.Zineldin, M.(2006)。The quality of health care and patient satisfaction: an exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics。International journal of health care quality assurance,19(1),60-92。  new window
24.張松山、張繽云、蔡忠榮、陳虹如、蔡綵瀅(20170900)。醫療服務體驗、醫病關係品質與忠誠度關聯性之研究。全球商業經營管理學報,9,55-66。new window  延伸查詢new window
25.Elbeck, M.(1987)。An Approach to Client Satisfaction Measurement as an Attribute of Health Services Quality。Health Care Management Review,12,47-52。  new window
26.何清治、洪錦墩、張睿欣、黃湘雄(20180300)。醫療品質、知覺價值、病患滿意度與忠誠度之相關性探討--以中部某區域醫院門診病患及其親屬為例。醫學與健康期刊,7(1),17-28。new window  延伸查詢new window
27.Peltier, J. W.、Westfall, J. E.(2000)。Dissecting the HMO-benefits managers relationship: What to measure and why?。Marketing Health Services,20(2),4-13。  new window
28.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
29.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing,9(4),5-17。  new window
30.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
31.O'Connor, Stephen J.、Shewchuk, R. M.、Bowers, M. R.(1992)。A Model of Service Quality Perceptions and Health-Care Consumer Behavior。Journal of Hospital Marketing,6(1),69-92。  new window
學位論文
1.包道明(1999)。以競爭標竿評分法衡量服務品質、顧客滿意度及回購傾向之研究--以成大醫院為例(碩士論文)。國立成功大學,台南。  延伸查詢new window
2.陳進福(2001)。就診因素與回診關聯性之研究--以眼科診所學童視力保健業務為例(碩士論文)。靜宜大學。  延伸查詢new window
3.葉秀真(2003)。探討影響門診患者忠誠度之因素(碩士論文)。佛光人文社會學院。  延伸查詢new window
4.盧安琪(2002)。國立成功大學醫學中心門診醫療服務品質之實證研究(碩士論文)。國立成功大學,臺南市。  延伸查詢new window
5.王皓震(2016)。健康檢查中心的服務品質對顧客滿意度與忠誠度之關聯性研究--以中部某區域教學醫院為例(碩士論文)。中臺科技大學。  延伸查詢new window
圖書
1.Brown, S. W.、Bronkesh, S. J.、Nelson, A.、Wood, S. D.。Patient Satisfaction Pays: Quality Service for Practice Success。Maryland:Aspen Publication。  new window
其他
1.NHS Picker Institute Europe(2016)。Outpatient Experience Questions,http://www.nhssurveys.org/surveys/568。  new window
 
 
 
 
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