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題名:委外績效評選之多屬性決策:以德霖技術學院電腦教室為例
書刊名:資訊管理學報
作者:袁建中曾國雄康才華鄭建銓 引用關係
作者(外文):Yuan, BenjaminTzeng, Gwo-hshiungKang, Tsai-huaCheng, Chin-chuan
出版日期:2005
卷期:12:1
頁次:頁131-148
主題關鍵詞:績效評選模糊多屬性決策評選指標層級分析法多評準決策Performance selectionSelecting indicesAnalytic hierarchy processAHPMultiple criteria decision makingFuzzy multiple attribute decision making
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:572
  • 點閱點閱:38
技職院校受到教育部的補助款逐漸減少,要提昇技職院校的發展,其解決之道端賴私人企業資源的引入。本文即是針對和立技職院校電腦室與資訊業者合作之系統績效;建立一完整、客觀的評選程序。內容包括績效評選指標的選取、利用AHP法求取指標的權重、加入模糊多屬性決策的觀念在進行系統間排序。本文以供給面、需求面與監督面三個方向來構建績效評選指標;應用AHP法收集決策群體的意見後,計算得到各指標的權重;結合模糊多屬性決策中優勢排序的方法-TOPSIS對各資訊業者系統進行評選與排序。本文以德霖技術學院為例,應用此評選程序進行系統問的排序。結果証明,此法適合解決和立技職院校電腦室與資訊業者合作績效評選的問題特性。
Owing to the government deficit, the Institutes of technology get less and less subsidies from the Ministry of the Education recently years. In order to enhance the development, the institute of technology tries to induce the outside resources. The best solution is to use the outsourcing system that the Institute cooperates with the information-service enterprises. First of the all, a performance method for evaluating process needs to be built. The paper focuses on the performance of the outsourcing systems, and tries to establish a whole, objective and easier evaluation process. It includes the selection of performance evaluation, the weight of indices by using the AHP method, and the priority ranking of all information-service enterprise systems according to the concept of fuzzy MADM. The paper will construct the hierarchical selecting structure of the performance evaluation indices in three aspects: the supply side (information-service company), the demand side (students) and the supervisory side (school policy), and try to select 12 evaluation indices in this structure. After pick up the opinions from the decision groups (the information-service company operators, the computer center operators, the institute of technology operators and students) by using the hierarchy concepts and eigenvector of the AHP method, calculate and obtain the weight of each indicator. Then, applying the outranking of fuzzy MADM-TOP SIS to select and rank the systems that the information-service enterprises provided with. Finally, it studies the case of DeLin Institute of Technology by the evaluation process established in this paper. It shows the simplification of the complexity of fuzzy application to institute of technology and information-service enterprise systems evaluation is more suited to the characteristics of these types of problems.
期刊論文
1.Tzeng, G. H.、Teng, M. H.、Chen, J. J.、Opricovic, S.(2002)。Multicriteria Selection for a Restaurant Location in Taipei。International Journal of Hospitality Management,21(2),171-187。  new window
2.Tzeng, G. H.、Tsaur, S. H.、Laiw, Y. D.、Opricovic, S.(2002)。Multicriteria Analysis of Environmental Quality in Taipei: Public Preferences and Improvement Strategies。Journal of Environmental Management,65(2),109-120。  new window
3.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1991)。Understanding Customer Expectations of Service。Sloan Management Review,32(3),39-48。  new window
4.吳怡瑾、劉敦仁、曾國雄(20020300)。優質搜尋入口網站之灰關聯多準則評估。灰色系統學刊,5(1),41-54。  延伸查詢new window
5.Sugiyama, K.、Tagawa, S.、Toda, M.(1981)。Methods for visual understanding of hierarchical system structures。IEEE Transactions on Systems, Man, and Cybernetics,SMC-11(2),109-125。  new window
6.Martin, C. L.、Pranter, C. A.(1989)。Compatibility Management: Customer‐to‐Customer Relationships in Service Environments。Journal of Services Marketing,3(3),5-15。  new window
7.曾國雄、王榮祖(19940600)。公車系統績效評估之研究--AHP法與FMADM之應用。中山管理評論,2(2),1-17。new window  延伸查詢new window
8.鄧振源、曾國雄(19890700)。層級分析法(AHP)的內涵特性與應用。中國統計學報,27(7),13767-13786。new window  延伸查詢new window
9.李銓、曾國雄、劉莉貞(2001)。Hierarchical Fuzzy Integral Evaluation Approach for Vocational Education Performance: Case of Junior Colleges in Taiwan。International Journal of Fuzzy Systems,3(3),476-485。  new window
10.Chiou, H. K.、Tzeng, G. H.(2002)。Fuzzy Multicriteria Decision-Making Approach to Analysis and Evaluation of Green Engineering for Industry。Environmental Management,30(6),816-830。  new window
11.李銓、劉莉貞、曾國雄(2000)。績優專科學校改制技術學院效能之多準則評估。灰色系統學刊,3(2),95-113。  延伸查詢new window
圖書
1.Saaty, T. L.(1998)。The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation。New York:McGraw-Hill International Book Co.。  new window
2.Hwang, C. L.、Lin, M. L.(1987)。Group Decision Making under Multiple Criteria。New York。  new window
3.Chen, S. J. J.、Hwang, C. L.(1992)。Fuzzy multiple attribute decision making: Methods and applications。Springer-Verlag。  new window
4.楊錦洲(2001)。顧客服務創新價值--如何做好服務品質。臺北:財團法人中衛發展中心。  延伸查詢new window
5.Hwang, Ching-Lai、Yoon, Kwangsun(1981)。Multiple Attribute Decision Making Methods and Applications A State-of-the-Art Survey。Springer-Verlag。  new window
其他
1.邱奕嘉,曾國雄,徐作聖。Fuzzy MCDM for Evaluating the E-commerce Strategy,0。  延伸查詢new window
圖書論文
1.Locke, E. A.(1976)。The Nature and Causes of Job Satisfaction。Handbook of industrial and organizational psychology。Chicago, IL:Rand McNally Press。  new window
 
 
 
 
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