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題名:醫院員工離職原因之調查分析
書刊名:管理實務與理論研究
作者:劉彩娥應立志 引用關係王萬琳 引用關係
作者(外文):Liu, Tsai-erYing, Li-chihWang, Wan-lin
出版日期:2013
卷期:7:3
頁次:頁59-72
主題關鍵詞:醫院員工離職問卷離職原因Hospital employeeResignation questionnaireReasons for resignation
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:16
  • 點閱點閱:132
若醫院員工離職率太高,不但會影響病患對該醫院之信任,也會增加醫院之營運成本。因此,本研究之目的即為利用醫院離職員工所填答之問卷深入了解並分析醫院員工之離職原因,將分析結果提供院方參考以便找出因應對策。本研究共獲89份有效問卷,並執行描述性統計、t檢定、變異數分析及因素分析。研究結果為:離職者多為女性、非編制人員、年齡較輕、服務年資較淺者。離職原因之前五名依序為「因另有生涯規劃」、「在本醫院我覺得工作壓力太高」、「我覺得自己的工作負荷量太大」、「我覺得自己的工作時間過長」以及「我對於過於頻繁的評鑑作業感到厭倦」。建議院方實施工作分析並重新設計工作內容與流程,期能減少醫院員工之工作壓力、減輕其工作負荷量,亦建議院方實施彈性工作安排且運用資訊科技彙整評鑑所需資料,以減少院方之離職率。
A high rate of turnover in a hospital will not only affect the viewpoint and trust of patients but also increase the operating cost of a hospital. Therefore, the purpose of this study is to use the questionnaires answered by former employees of a hospital to analyze the reasons of resignation and provide the results for the hospital to respond. 89 valid questionnaires were obtained. We used descriptive statistics, t-test, ANOVA, and factor analysis to analyze data. The results showed that most of the respondents are female, non-established, younger, with less seniority. The top five reasons for resignation are ”due to other career planning”, ”high pressure”, ”heavy workload”, ”excessive working hours”, and ”be tired of frequent evaluation work”. We suggest that the hospital have to do jobs analyses and redesign the context and process of jobs in order to reduce the pressure and workload. We also suggest that the hospital should do flexible work arrangements and use information technology to process the data of evaluation to reduce the rate of turnover in a hospital.
期刊論文
1.黃志強、潘豐泉、鍾慧嬡、戴榕璇(20081200)。層級分析法分析護理人員抗壓能力決定性因素--以南部某區域醫院為例。安泰醫護雜誌,14(4),248-262。  延伸查詢new window
2.Carayon, P.、Gurses, P.(2005)。A human factors engineering conceptual framework of nursing workload and patient safety in intensive care units。Intensive and Critical Care Nursing,21(5),284-301。  new window
3.Yang, K. P.(2003)。Relationships between nurse staffing and patient outcome。Journal of Nursing Research,11(3),149-157。  new window
4.Career 就業情報(2007)。2007 年上班族離職原因大調查。Career 就業情報,369。  延伸查詢new window
5.EMBA 雜誌(2003)。如何降低員工離職率。EMBA 雜誌,199。  延伸查詢new window
6.張靜慧(2012)。急診暴力頻傳危及醫病安全。康健雜誌,166。  延伸查詢new window
7.蔡光超(2011)。醫院暴力事件的防範-從急診室談起。亞東醫院品質季刊,3(3),2-5。  延伸查詢new window
8.Houkes, I.、Janssen, P. M.、Bakker, A. B.(2003)。Specific determinants of intrinsic work motivation, emotional exhaustion and turnover intention: A multisample longitudinal study。Journal of Occupational and Organizational Psychology,76,427-450。  new window
9.Schmenner, Roger W.(1986)。How Can Service Businesses Survive and Prosper?。Sloan Management Review,27(3),21-32。  new window
10.何慧菁、張淑惠、曹瑞雲、張梅芳、陳永煌、楊燦(20101000)。醫院員工工作壓力與身心健康之相關研究。中華職業醫學雜誌,17(4),239-252。  延伸查詢new window
11.Cohen-Mansfield, Jiska(1997)。Turnover among nursing home staff: a review。Nursing Management,28(5),59-64。  new window
12.曾信超、蔣大成、侯淑華(20080600)。醫療機構內部服務品質、工作滿足、角色壓力與員工工作績效關係之研究--以嘉南地區署立醫院為例。品質學報,15(3),233-247。new window  延伸查詢new window
學位論文
1.李冠彣(2007)。領導型態、工作-家庭衝突、工作滿足、組織承諾與離職傾向關係之研究-以我國新興生技產業研發人員為例(碩士論文)。真理大學,新北市。  延伸查詢new window
2.郭振賢(2011)。護理人員離職意願之探討-以雲嘉南地區六家醫院為例(碩士論文)。國立中正大學,嘉義縣。  延伸查詢new window
3.黃佳琳(2009)。臺北縣政府升格為準直轄市對公務人員離職傾向之影響(碩士論文)。世新大學,台北市。  延伸查詢new window
4.王時華(2011)。醫療機構從業人員工作壓力、工作滿足感與職業倦怠之研究(碩士論文)。東海大學,台中市。  延伸查詢new window
5.張煥禛(1999)。醫學中心主治醫師離職原因之初探--以林口長庚醫院為例(碩士論文)。長庚大學。  延伸查詢new window
圖書
1.Waltz, C. F.、Strickland, O. L.、Lenz, E. R.(2010)。Measurement in Nursing and Health Research。Springer。  new window
2.李偉明(2011)。如何處理員工離職問題。台北:憲業企業顧問公司。  延伸查詢new window
3.Dessler, G.(2011)。Human Resource Management。Pearson Education Inc。  new window
4.Flynn, W. J.、Mathis, R. L.、Jackson, J. H.、Langan, P. J.(2004)。Healthcare Human Resource Management。Thomson Learning, Inc。  new window
5.錢慶文(2005)。醫療人力資源管理。臺北:雙葉書廊有限公司。  延伸查詢new window
6.Kotler, Philip、Clarke, Roberta N.(1987)。Marketing for health care organizations。Englewood Cliffs, New Jersey:Prentice-Hall。  new window
其他
1.林惠琴(20110721)。9 成離職原因攏是假,無法忍受主管才是真,http://history.n.yam.com/cardu/life/ 201107/20110721460849.html, 2013/08/15。  延伸查詢new window
 
 
 
 
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