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題名：銷售女體，女體勞動：百貨專櫃化妝品女銷售員的身體勞動
書刊名：臺灣社會學研究
作者：藍佩嘉 引用關係
作者(外文)：Lan, Pei-chia
出版日期：1998
卷期：2
頁次：頁47-81
主題關鍵詞：身體；性別；身體勞動；服務勞動；勞動過程；Body；Gender；Bodily labor；Service labor；Labor process
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(17) 博士論文(0) 專書(2) 專書論文(2)
  • 排除自我引用排除自我引用:17
  • 共同引用共同引用:125
  • 點閱點閱:99
　　　　　勞動者的身體是一個無論在勞動過程理論或是女性主義研究中都被忽略的主題。我提出「身體勞動」的概念及理論類型，嘗試理論化服務業的勞動過程。在百貨專櫃化妝品女銷售員的個案中，我觀察到超越勞資對立的多元權力關係，以及分殊矛盾的勞動控制策略。雇主要剝削專櫃小姐的體力勞動，也要保養她們的皮膚和美麗；雇主要標準化她們的姿勢動作、儀態情緒，也要開放一定的自主空間來因應不同顧客的需要。化妝品專櫃小姐的身體勞動涵蓋了多重的勞動內容：壓榨的身體、規訓的身體、鏡像的身體、溝通的身體。性別的權力關係和意識型態，也顯著地模塑化妝品銷售的勞動內容和勞動體制。我的研究觀察到女性和男性銷售員被分派不同面向的身體勞動、以及差異的生涯機會；性別差異和不平等在性別區隔的勞動組織及專業化的過程被進一步制度化和再生產。專櫃小姐在勞動過程中協商她們的性別和階級認同，也在日常勞動生活中發展生存和抗爭的細微策略，來維護她們的自主性和利益。
　　　　　A worker's body is a topic generally ignored in both labor process theory and feminist studies. I propose a theoretical typology of "bodily labor" in examining service labor process as that involves multiple power dynamics other than capital-labor struggle. In an ethnographic case study of cosmetics saleswomen in Taiwan, I observed different and even contradictory labor control practices involved in their labor process: employers aim to maximize the exploitation of workers' labor, but also attempt to maintain saleswomen's beauty; employers try to standardize worker's interactions with customers, but also allow saleswomen certain flexibility and autonomy, Cosmetics saleswomen are thus performing multiple dimensions of bodily labor. Their bodies offer physical strength to conduct labor activities (the exploited body), provide humble service in their interaction with customers (the disciplined body), display desirable commodities and images of beauty (the mirroring body), and deliver professional domination over customers (the communicative body). Gender relations and ideology also significantly formulate the constitution of work content and labor regime. Gender differences are reproduced in differential assignments of bodily labor for female and male salespeople, and institutionalized in the sexually segregated workplace. Cosmetics saleswomen negotiate their gender and class identities in their labor process, and develop an invisible resistance to maintain their autonomy and interests in everyday life.
期刊論文
1.Acker, Joan(1990)。Hierarchies, Jobs, Bodies: A Theory of Gendered Organizations。Gender and Society，4(2)，139-158。  new window
2.柯素真(1986)。臺灣化妝品工業之概況。產業經濟，64，9-36。  延伸查詢new window
3.Sustein, Cass(1991)。Why Market Don't Stop Discrimination。Social Philosophy and Policy，8(2)，22-37。  new window
學位論文
1.林輝冠(1989)。百貨公司與專櫃廠商通路行為之研究，0。  延伸查詢new window
圖書
1.Marx, Karl、McLellan, David(1977)。Selected Writings。Oxford：Oxford University Press。  new window
2.Williams, Christine L.(1989)。Gender Differences at Work: Women and Men in Nontraditional Occupations。Berkeley, California：University of California Press。  new window
3.Braverman, Harry(1974)。Labor and monopoly capital: The degradation of work in the twentieth century。Monthly Review Press。  new window
4.Witz, A.(1992)。Professions and Patriarchy。London：Routledge。  new window
5.Burawoy, Michael(1985)。The Politics of Production: Factory Regimes Under Capitalism and Socialism。Verso Books。  new window
6.Foucault, Michel、Sheridan, Alan(1977)。Discipline & Punish: The Birth of the Prison。New York：Pantheon Books。  new window
7.Shilling, Chris(1993)。The Body and Social Theory。Sage。  new window
8.Grosz, Elizabeth(1994)。Volatile Bodies: Toward a Corporeal Feminism。Indiana University Press。  new window
9.Butler, Judith(1993)。Bodies that Matter: On the Discursive Limits of "Sex"。Routledge。  new window
10.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
11.Hirschman, Albert O.(1970)。Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States。Harvard University Press。  new window
12.Bordo, Susan(1993)。Unbearable weight: Feminism, western culture, and the body。University of California Press。  new window
13.Burawoy, Michael(1979)。Manufacturing Consent: Changes in the Labor Process under Monopoly Capitalism。University of Chicago Press。  new window
14.謝國雄(19970000)。純勞動：臺灣勞動體制諸論。臺北：中央研究院社會學研究所籌備處。new window  延伸查詢new window
15.Butler, Judith P.(1990)。Gender Trouble: Feminism and the Subversion of Identity。Routledge。  new window
16.Kanter, Rosabeth Moss(1977)。Men and Women of the Corporation。Basic Books。  new window
17.Bartky, Sandra(1988)。Foucault, Femininity and the Modernization of Patriarchal Power。Feminism and Foucault: Reflection and Resistance。沒有紀錄。  new window
18.Baudrillard, Jean(1988)。Consumer Society。Selected Writing。Cambridge。  new window
19.Benson, Susan(1986)。Counter Culture: Saleswomen, Managers, and Customers in American Department Stores 1890-1940。Counter Culture: Saleswomen, Managers, and Customers in American Department Stores 1890-1940。沒有紀錄。  new window
20.Bradley, Harriet(1989)。Men's Work, Women's Work: A Sociological History of the Social Division of Labor in Employment。Oxford：Polity Press。  new window
21.Broadbridge, Adelina(1991)。Image and Goods: Women in Retailing。Working Women: International Perspective on Labor and Gender Ideology。沒有紀錄。  new window
22.Clegg, Steward(1994)。Power Relations and the Constitution of the Resistance Subject。Resistance and Power in Organizations。沒有紀錄。  new window
23.Cockburn, Cynthia(1986)。Brothers: Male Domination and Technological Change。Brothers: Male Domination and Technological Change。London, UK。  new window
24.Collinson, David L.、Knights, David(1986)。Men Only? Theories and Practice of Job Segregation in Insurance。Gender and the Labour Process。Brookfield, VT。  new window
25.Davis, Kathy(1995)。Reshaping the Female Body: The Dilemma of Cosmetics Surgery。Reshaping the Female Body: The Dilemma of Cosmetics Surgery。沒有紀錄。  new window
26.Faurschou, Gail(1990)。Obsolescence and Desire: Fashion and the Commodity Form。Postmodernism - Philosophy and the Art。沒有紀錄。  new window
27.Frank, Arthur、Frank, Arthur W.(1991)。For a Sociology of the Body: An Analytical Review。The Body: Social Process and Cultural Theory。London, UK。  new window
28.Fraser, Nancy(1995)。Pragmatism, Feminism, and the Linguistic Turn。Feminist Contentions: A Philosophical Exchange。沒有紀錄。  new window
29.Hossfeld, Karen(1990)。'The Logic Against Them': Contradictions in Sex, Race, and Class in Silicon Valley。Women Workers and Global Restructuring。沒有紀錄。  new window
30.Knights, David、Vurbubakis, Theo(1994)。Foucault, Resistance and All That。Resistance and Power in Organizations。沒有紀錄。  new window
31.Langman, Lauren(1992)。Neon Cage: Shopping for Subjectivity。Lifestyle Shopping: The Subject of Consumption。沒有紀錄。  new window
32.Leidner, Robin(1993)。Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life。Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life。Berkeley, CA：University of California Press。  new window
33.Littler, Craig(1982)。The Development of the Labour Process in Capitalist Societies。The Development of the Labour Process in Capitalist Societies。London, UK。  new window
34.Pierce, Jennifer、Pierce, J.(1995)。Gender Trials: Emotional Lives in Contemporary Law Firms。Gender Trials: Emotional Lives in Contemporary Law Firms。沒有紀錄。  new window
35.Scott, James(1985)。Domination and the Arts of Resistance。Domination and the Arts of Resistance。Cambridge。  new window
36.Thompson, Paul(1983)。The Nature of Work: An Introduction to Debates on the Labour Process。The Nature of Work: An Introduction to Debates on the Labour Process。沒有紀錄。  new window
其他
1.行政院主計處(1997)。中華民國臺灣地區人力資源統計月報，沒有紀錄。  延伸查詢new window
2.經濟部統計處(1994)。中華民國臺灣地區進出口貿易統計月報，沒有紀錄。  延伸查詢new window
3.經濟部統計處(1995)。中華民國臺灣地區工業生產統計月報，沒有紀錄。  延伸查詢new window
圖書論文
1.Knights, David(1990)。Subjectivity, Power and the Labor Process。Labor Process Theory。London：Macmillan。  new window
2.Willmott, Hugh(1990)。Subjectivity and the Dialectics of Praxis: Opening Up the Core of Labour Process Analysis。Labor Process Theory。London：Macmillan。  new window
3.Featherstone, M.(1991)。The Body in Consumer Culture。The Body: Social Process and Cultural Theory。London：Sage Publications。  new window
4.Foucault, Michel(1980)。Two Lectures。Power/Knowledge: Selected Interviews and Other Writings, 1972-1977。New York：Pantheon。  new window
5.Thompson, Paul(1990)。Crawling from the Wreckage: The Labour Process and the Politics of Production。Labour Process Theory。Macmillan。  new window
 
 
 
 
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