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題名:休閒運勳的精緻化對顧客滿意度之研究--以高爾夫球運動為例
書刊名:運動休閒管理學報
作者:沈德裕王金酩林慧洙王秀媛 引用關係
作者(外文):Shen, Te-yuWang, Chin-mingLin, Huey-juWang, Hsiu-yuan
出版日期:2004
卷期:1:2
頁次:頁33-48
主題關鍵詞:休閒運動的精緻化顧客滿意度結構方程式Delicate leisure sportCustomer satisfactionStructural equation model
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:584
  • 點閱點閱:15
期刊論文
1.Benson, M. E.(1998)。Challenges in the appraisal of private golf clubs。The Appraisal Journal,66(4),392-400。  new window
2.Oliver, R. L.(1980)。Cognitive, Affective, and Attribute Bases of the Satisfaction Response。Journal of Consumer Research,17,491-504。  new window
3.Ostmeyer, T.(1999)。What price is right?。Golf Course Management。  new window
4.Walters, D.、Knee, D.(1989)。Competitive Strategies in Retailing。Long Range Planning,22,77。  new window
5.Wallash, C.、Dintner, R.(1998)。Results of an Empirical Research into Controlling and Information Management in the Insurance Industry。Insurance Mathematics and Economicst,22(2),189。  new window
6.Hemon, Peter、Nitecki, Danuta A.、Altman, Elllen(1999)。Service Quality and Customer Satisfaction: an assessment and future directions。The Journal of Academic Librarianship,25(1),9-17。  new window
7.Yi, Youjae(1993)。The Determinants of Consumer Satisfaction: the Moderating Role of Ambiguity。Advances in Consumer Research,20(1),502-506。  new window
8.Anderson, Rolph E.(1973)。Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance。Journal of Marketing Research,10(1),38-44。  new window
9.Bagozzi, R. P.、Yi, Y.(1988)。On the Use of Structural Equation Model in Experimental Designs。Journal of Marketing Research,26(1),271-284。  new window
10.Mahoney, Joseph T.、Pandian, J. Rajendran(1992)。The Resource-Based View Within the Conversation of Strategic Management。Strategic Management Journal,13(5),363-380。  new window
11.Anderson, James C.、Gerbing, David W.(1988)。An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment。Journal of Marketing Research,25(2),186-192。  new window
12.Keller, Kevin Lane(1993)。Conceptualizing, Measuring, and Managing Customer-Based Brand Equity。Journal of Marketing,57(1),1-22。  new window
13.Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review,72(2),164-174。  new window
14.Amit, Raphael、Schoemaker, Paul J. H.(19930101)。Strategic Assets and Organizational Rent。Strategic Management Journal,14(1),33-46。  new window
15.方世榮、黃美卿(20010900)。銀行業關係價值--忠誠度模式之實證研究。輔仁管理評論,8(2),47-71。new window  延伸查詢new window
16.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
17.Rust, Roland T.、Zahorik, Anthony J.、Keiningham, Timothy L.(1995)。Return on quality ROQ: Making service quality financially accountable。Journal of Marketing,59(2),58-70。  new window
18.Tax, Stephen S.、Brown, Stephen W.(1998)。Recovering and Learning from Service Failure。Sloan Management Review,40(1),75-88。  new window
19.Dierickx, Ingemar、Cool, Karel(1989)。Asset Stock Accumulation and Sustainability of Competitive Advantage。Management Science,35(12),1504-1511。  new window
20.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
21.Kaplan, Robert S.、Norton, David P.(1992)。The Balanced Scorecard: Measures That Drive Performance。Harvard Business Review,70(1),71-79。  new window
22.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
23.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
24.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
25.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
26.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。  new window
會議論文
1.Czepiel, John A.、Larry, J. Rosenberg、Akerele, Adebayo(1974)。Perspectives on Consumer Satisfaction119-123。  new window
研究報告
1.Tellis, G. J.(1987)。Advertising Exposure, Loyalty and Brand Purchase: A Two Stage Model of Choice。  new window
學位論文
1.程永明(2002)。中國大陸市場進入模式權變模型建構之研究--臺灣製造業之實證分析(博士論文)。國立成功大學。new window  延伸查詢new window
2.劉碧雯(2002)。國人對高爾夫球場遊憩認知與需求之研究(碩士論文)。朝陽科技大學。  延伸查詢new window
圖書
1.杜書伍(2003)。完全通路行銷--專家書評。臺北市:天下文化讀書俱梁部。  延伸查詢new window
2.Boyett, J. H.、Boyett, J. T.(1999)。The Guru Guide: The Best Ideals of the Top Management Thinkers。New York:John Wiley & Sons, Inc。  new window
3.Day, G. S.(1984)。Strategic Market Planning: The Pursuit of Competitive Advantage。West Publishing。  new window
4.Hill, C. W. L.、Jones, G. R.(2001)。Strategic Management Theory。New York:Houghton Mifflin Boston。  new window
5.Nagle, T. T.(1987)。The Strategy and Tactics of Pricing。Prentice Hall。  new window
6.Pande, P. S.、Neuaman, R. P.、Cavanagh, R. R.(2000)。The Six Sigma way : how GE, Motorola, and other top companies are honing their performance。New York:McGraw-Hill Inc。  new window
7.Gimmy, A. E.、Benson, M. E.(1992)。Golf course and country club: a guide to appraisal, market analysis, development, and financing。Appraisal Institute and IIlinos Not profit Corporation。  new window
8.Levitt, T.(1983)。Marketing Imagination。Free Press。  new window
9.Kotler, P.(1995)。Marketing Management Analysis, Planning Implementation, and Control。Prentice-Hall。  new window
10.Keller, Kevin Lane(1998)。Strategic Brand Management: Building, Measuring, and Managing Brand Equity。Prentice-Hall, Inc.。  new window
11.Pedhazur, E. J.(1982)。Multiple Regression in Behavioral Research: Explanation and prediction。Holt, Rinehart & Winston。  new window
12.吳思華(1996)。策略九說--策略思考的本質。台北:臉譜文化。new window  延伸查詢new window
13.Kotler, Philip(2000)。Marketing Management: Analysis, Planning, Implementation and control。Englewood Cliffss, New Jersey:Prentice Hall。  new window
圖書論文
1.Reigeluth, C. M.(1987)。Instructional theories in action。Lessons illustrating selected theories and models。Hillsdale, NJ:Lawrence EIrbaum Associates。  new window
 
 
 
 
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