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題名:服務品質與購買意願關係之研究-不同服務特徵與性別下之分析
書刊名:品質學報
作者:丘宏昌 引用關係
作者(外文):Chiu, Hung-chang
出版日期:2000
卷期:7:1
頁次:頁31-52
主題關鍵詞:服務品質購買意願服務特徵性別Service qualityBuying intentionService characteristicsGender
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:93
  • 點閱點閱:32
期刊論文
1.Powell, Melanie、Ansic, David(1997)。Gender differences in risk behavior in financial decision-making: An experimental analysis。Journal of Economic Psychology,18(6),605-628。  new window
2.Mittal, B.、Lassar, W. M.(1996)。The Role of Personalization in Service Encounters。Journal of Retailing,72(1),95-110。  new window
3.Kettinger, W. J.、Lee, Sunro、Lee, Choong C.(1995)。Global Measures of Information Service Quality: A Cross-National Study。Decision Sciences,26(5),569-588。  new window
4.王居卿、徐木蘭(19940700)。生產組合觀點下的整合性服務業分類模式。管理科學學報,11(2),207-231。  延伸查詢new window
5.Bolton, R. N.、Drew, J. H.(1991)。A multistage model of customersT assessment of service quality and value。Journal of Consumer Research,17,375-384。  new window
6.Feingold, A .(1994)。Gender differences in personality: a met a-analysis。Psychological Bulletin,116(3),429-456。  new window
7.Kelley, S. W.(1989)。Efficiency in service delivery: technological or humanistic approaches?。The Journal of Service Marketing,3(3),43-50。  new window
8.Martin, W. B.(1986)。Defining what service quality is for you。The Cornell Hotel and Restaurant Administration Quarterly,Feb.,32-38。  new window
9.Pulkkinen, L.(1996)。Female and male personality styles: a typological and development analysis。Journal of Personality and Social Psychology,70,1288-1306。  new window
10.Segars, A. H.、Grover, V.(1993)。Re-examining perceived ease of use and usefulness: A confirmatory factor analysis。MIS Quarterly,17(4),517-525。  new window
11.Schvaneveldt, S. J.、Enkawa, T.、Miyakawa, M.(1991)。Consumer evaluation perspectives of service quality: evaluation factors and two-wav model of quality。Total Quality Management,2,149-161。  new window
12.Zimmerman, C. D.(1985)。Quality: key to service productivity。Quality Progress,Jun.,32-35。  new window
13.Teas, R. K.(1993)。Expectations, Performance Evaluation and Consumers' Perception of Quality。Journal of Marketing,57(4),18-34。  new window
14.Bentler, P. M.、Bonett, D. G.(1980)。Significant tests and goodness of fit in the analysis of covariance structures。Psychological Bulletin,88(3),588-606。  new window
15.Tucker, Ledyard R.、Lewis, Charles(1973)。The reliability coefficient for maximum likelihood factor analysis。Psychometrika,38(1),1-10。  new window
16.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Future Research。Journal of Marketing,58(1),111-124。  new window
17.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
18.Kettinger, William J.、Lee, Choong C.(1994)。Perceived Service Quality and User Satisfaction with the Information Services Function。Decision Sciences,25(5/6),737-766。  new window
19.Marsh, Herbert W.、Balla, John R.、McDonald, Roderick P.(1988)。Goodness-of-fit Indexes in Confirmatory Factor Analysis: The Effect of Sample Size。Psychological Bulletin,103(3),391-410。  new window
20.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
21.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
22.Reeves, Carol A.、Bednar, David A.(1994)。Defining Quality: Alternatives and Implications。Academy of Management Review,19(3),419-445。  new window
23.Lovelock, Christopher H.(1983)。Classifying Services to Gain Strategic Marketing Insights。Journal of Marketing,47(3),9-20。  new window
24.Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science,24(1),3-16。  new window
25.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
26.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
27.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
28.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
29.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
30.Jianakoplos, Nancy Ammon、Bernasek, Alexandra(1998)。Are women more risk averse?。Economic Inquiry,36(4),620-630。  new window
31.Hurst, N.、Hoffman, C.(1990)。Gender Stereotypes: Perception or Rationalization?。Journal of Personality and Social Psychology,58,197-208。  new window
學位論文
1.丘宏昌(1998)。以需求理論為基礎所建立之服務品質衡量及其適用性分析(博士論文)。國立臺灣大學。new window  延伸查詢new window
2.蘇雲華(1996)。服務品質衡量方法之比較研究(博士論文)。國立中山大學。new window  延伸查詢new window
圖書
1.林清山(1988)。多變項統計分析法。台北:東華。  延伸查詢new window
2.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases and Readings。Boston:Allyn and Bacon, Inc.。  new window
3.Neter, J.、Kutner, M.、Nachtsheim, C. J.、Wasserman, W.(1996)。Applied Linear Statistical Models。Chicago, IL:Richard D. Irwin, Inc.。  new window
4.Buzzell, R.、Gale, B.(1987)。The PIMS Principles: Linking Strategy to Performance。New York:Free Press。  new window
5.Gronroos, C.(1983)。Strategic Management and Marketing in Service Sector。Christian, MA:Marketing Science Institute。  new window
6.Bollen, K. A.(1989)。Structural Equations with Latent Variables。New York:John Wiley & Sons。  new window
7.Basow, S. A.、劉秀娟、林明寬(1996)。兩性關係:性別刻板化與角色。台北:揚智。  延伸查詢new window
8.Joreskog, K. G.、Sorbom, D.(1993)。LISREL 8: User's Reference Guide。Chicago:Scientific Software。  new window
圖書論文
1.Fisk, S. T.、Stevens, L. E.(1993)。What’s so special about sex? gender stereotyping and discrimination。Gender Issues in Contemporary Society。Newbury Park, CA:Sage Publications。  new window
2.楊國樞(1993)。劉邵的人格理論及其詮釋。人觀、意義與社會。臺北:中央研究院民族學研究所。new window  延伸查詢new window
 
 
 
 
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