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題名:公共網絡的管理與績效評估之探討
書刊名:行政暨政策學報
作者:劉宜君 引用關係
作者(外文):Liu, I-chun
出版日期:2006
卷期:42
頁次:頁107-141
主題關鍵詞:公共網絡網絡管理績效評估官僚組織網絡式組織Public networkNetwork managementPerformance evaluationBureaucratic organizationNetworked organization
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(5) 博士論文(1) 專書(1) 專書論文(1)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:632
  • 點閱點閱:60
隨著全球化的衝擊、資訊科技的快速發展、知識經濟時代的變遷、公民多元化的需求與選擇等因素,促使公共事務的複雜化與多元化,在這種迅速變遷與多元的環境中,官僚組織的運作方式已經無法滿足知識經濟時代的需求。由政府與非政府組織、國際與國內、中央與地方以及民間社會各階層、各種力量結合的網絡組織應運而生。如同官僚組織是工業經濟時代出現的產物,網絡組織的出現是知識經濟時代全球化潮流下的產物。 這種政府與民間組織之間的多元互動的網絡關係,由於主要的互動基礎不在於權威,而是資訊、知識、人力資源與技術的交流,同時政府扮演的角色已由直接提供公共服務轉變為公共價值的產生或催生者,也因而使得公共網絡在管理與績效評估方式上與層級節制組織明顯不同,因而如何有效管理網絡以創造公共價值,以及網絡運作的績效評估成為公共管理者要思考的議題。有鑑於公共網絡或網絡式組織對於政策制定與執行的影響力增加,公共網絡管理者面對不同於傳統單一官僚組織的管理問題與權力運作方式,有必要發展相關議題的討論。本文將針對公共網絡的形成背景、意涵、型態、管理方式與績效評估逐一探討。 本文對於網絡類型的觀點,是採取Robert Agranoff的觀點,將網絡根據參與者之間的互動過程與其所欲達到的目的,區分為四種主要的類型,資訊網絡、發展網絡、外展網絡、行動網絡。至於網絡的管理績效評估可從互動結果、互動過程與網絡管理能力三個面向評估,互動結果的標準也包括事後滿意度、雙贏或多贏標準;互動過程則著重在互動過程的品質與決策民主;網絡管理者能力的評估包括對於網絡互動進度、成本的掌握,非政府組織提供資訊可信度的判斷、對於參與者遵守互動規則的掌控。   由於目前對於網絡管理的評估仍以理論建構為主,實務經驗的累積仍偏少,雖然在衡量績效時,評估者多會利用不同形式的指標,惟指標的建構需輔以質化與量化的研究途徑,因而本文將於後續研究發展指標建構與測量途徑來探討網絡管理的績效。
  Historically governments have collaborated extensively with private firms, associations, and charitable organizations to accomplish public goals and deliver public services. The rise of government by network represents the confluence of several influential trends that are altering the shape of public sectors worldwide. There are globalization trend, impact of digital revolution, transformation of bureaucratic organization perspectives, growth of the third-party governments, rise of joined-up governments and various consumer demands. As government relies more and more on third parties to deliver services, its management performance depends ever more on its ability to mange partnerships and to hold its partners accountable. The major objective in this paper is to discuss the nature of theoretical perspectives of public network and its management performance management. Thus, the paper is divided into four major parts. Part one explains why public network or network government is on the rise. Part two discusses the origins and concept of public network and then compares differences of bureaucracies and network. Then, part three examines the characteristics and values of concepts of network; the different types of public networks; the possible strategies for network management, and the problem of network management evaluation. Finally, the author presents some conclusions and policy recommendations. Indeed, there are very few places for public officers to turn to learn more about managing public networks. More specifically, it is more important to learn how to manage a government composed more and more of networks instead of people and resources.
期刊論文
1.Agranoff, Robert、McGuire, Michael(1999)。Managing in Network Settings。Policy Studies Review,16(1),18-41。  new window
2.Agranoff, Robert、McGuire, Michael(2001)。Big Questions in Public Network Management Research。Journal of Public Administration Research and Theory,11(3),295-326。  new window
3.Klijn, Erik-Hans、Koppenjan, Joop F. M.、Termeer, Katrien(1995)。Managing networks in the public sector: A theoretical study of management strategies in policy networks。Public Administration,73(3),437-454。  new window
4.林鍾沂(20000600)。新公共行政與新公共管理之比較。人事月刊,30(6)=178,2-4+7-10+13-14+16-21。  延伸查詢new window
5.O'Toole, Laurence J. Jr.(1988)。Strategies for Intergovernmental Management: Implementing Programs in Interorganizational Networks。International Journal of Public Administration,11(4),417-441。  new window
6.Powell, Walter W.(1990)。Neither Market nor Hierarchy: Networks Forms of Organization。Research in Organizational Behavior,12(2),295-336。  new window
7.宋學文(20010400)。全球化與全球治理對我國公共政策研究之影響:並兼論對兩岸關係研究之意涵。中國大陸研究,44(4),1-31。new window  延伸查詢new window
8.Ostrom, Elinor L.(1986)。An Agenda for the Study of Institutions。Public Choice,48(1),3-25。  new window
9.黃源協(20030600)。從「單一窗口」到「網絡建構」--社區化老人長期照護模式。長期照護雜誌,7(2),103-111。  延伸查詢new window
10.吳瓊恩(20021200)。公共行政學發展趨勢的探究--三種治理模式的互補關係及其政治理論的基礎。公共行政學報,7,173-220。new window  延伸查詢new window
11.Frederickson, H. George(1999)。The Respositioning of American Public Administration。PS: Political Science & Politics,32(4),701-711。  new window
12.Innes, Judith E.、Booher, David E.(1999)。Consensus Building and Complex Adaptive Systems: A Framework for Evaluating Collaborative Planning。Journal of the American Planning Association,65(4),412-423。  new window
13.Miles, R. E.、Snow, C. C.(1992)。Causes of Failure in Network Organization。California Management Review,15(2),241-265。  new window
14.O'Toole, Laurence J.(1996)。Hollowing the Infrastructure: Revolving Loan Programs and Network Dynamics in the American States。Journal of Public Administration Research and Theory,6,225-242。  new window
15.Teubner, G.(1982)。Reflexives Recht: Entwicklungsmodelle des Dechts in Vergleichender Perspektive。Archiv für Rechts- und Sozialphilosophie,68(1),13-59。  new window
16.Thompson, Michael W.(2004)。Governing by Network。The Jefferson Journal,4,12-13。  new window
會議論文
1.劉宜君(2005)。社區式長期照護網絡之探討--公共網絡管理的觀點。第四屆地方發展策略研討會。宜蘭縣:佛光人文社會學院公共事務學系。  延伸查詢new window
2.Agranoff, Robert(1999)。Big Questions in Public Network Management Research。0。  new window
3.Agranoff, Robert(2003)。Is Managing Within Intergovernmental Networks Changing the Boundaries of Government?: A Preliminary Report。0。  new window
4.Fountain, Jane(1994)。Trust as a Basis for Organizational Forms。0。  new window
5.Roelofs, Marcoen(2004)。Criteria for the Evaluation of Public Action Taking Place Within Networks. Some Implications of Network Governance for the Netherlands Court of Audit。0。  new window
6.Witte, Jan Martin、Reinicke, Wolfgang、Benner, Thorsten(2002)。Networked Governance: Developing a Research Agenda。0。  new window
圖書
1.Coope, Phillip J.、Brady, Linda P.、Hidalgo-Hardeman, Olivia、Hyde, Albert、Naff, Katherine C.、Ott, J. Steven、White, Harvey(1998)。Public Administration for the Twenty-First Century。Harcourt Brace & Company。  new window
2.Agranoff, Robert J.(1986)。Intergovernmental Management: Human Services Problem-Solving in Six Metropolitan Areas。Albany, NY:State University of New York。  new window
3.Morgan, G.(1986)。Images of Organizations。Sage Publications。  new window
4.Kooiman, Jan(1993)。Modern Governance。London:Sage。  new window
5.Reinicke, Wolfgang H.(1998)。Global Public Policy。Washington, DC:Brookings Institution Press。  new window
6.劉麗雯(2004)。非營利組織--協調合作的社會福利服務。臺北:雙葉書廊。  延伸查詢new window
7.Lawrence, Paul R.、Lorsch, Jay W.(1967)。Organization and Environment: Managing Differentiation and Integration。Boston:Graduate School of Business Administration, Harvard University。  new window
8.Susskind, L.、Cruikshank, J.(1987)。Breaking the impasse: Consensual approaches to resolving public disputes。New York, NY:Basic Books。  new window
9.Harmon, Michael M.、Mayer, Richard T.(1986)。Organization Theory for Public Administration。Boston, Massachusetts:Little, Brown and Company。  new window
10.吳思華(1996)。策略九說:策略思考的本質。臺北:麥田出版社。new window  延伸查詢new window
11.Goldsmith, Stephen、Eggers, William D.(2004)。Governing by Network: The New Shape of the Public Sector。Washington, DC:The Brookings Institution Press。  new window
12.Kooiman, Jan(2003)。Governing as Governance。Sage Publications。  new window
13.Ostrom, Elinor(1990)。Governing The Commons: The Evolution of Institutions for Collective Action。Cambridge University Press。  new window
14.Rhodes, R. A. W.(1981)。Control and Power in Central-Local Relations。Control and Power in Central-Local Relations。Aldershot, UK。  new window
15.黃朝盟、許力一、曾介宏、夏道維(2003)。公共行政。公共行政。臺北。  延伸查詢new window
16.(2003)。未來管理:MIT史隆管理學院精要。未來管理:MIT史隆管理學院精要。臺北。  延伸查詢new window
17.Agranoff, Robert(1990)。Responding to Human Crises: Intergovernmental Policy Networks。Strategies For Managing Intergovernmental Policies and Networks。0。  new window
18.Bruijn, J. A., de、Heuvelhof, E. P., ten(1995)。Netwerkmanagement: Strategies, Instrumenien, Normen。Netwerkmanagement: Strategies, Instrumenien, Normen。0。  new window
19.Friend, J. K.、Power, J. M.、Yewlett, C. J. L.(1974)。Public Planning: The Inter-corporate Dimensions。Public Planning: The Inter-corporate Dimensions。London, UK。  new window
20.Glasbergen, P.(1995)。Managing Environmental Disputes: Network Management as an Alternative。Managing Environmental Disputes: Network Management as an Alternative。0。  new window
21.Heuvelhof, A. J. J. ten(1993)。Gedragsnormen voor Overheden in Horizotale Structuren: Het Alterneren van Eenzijdige en Meerzijdige Vormen van Sturing Bij de Toepassing van Het Principe, de Vervuiler Betaalt。Gedragsnormen voor Overheden in Horizotale Structuren: Het Alterneren van Eenzijdige en Meerzijdige Vormen van Sturing Bij de Toepassing van Het Principe, de Vervuiler Betaalt。0。  new window
22.Kickert, W. J. M.、Klijn, Erik-Hans、Koppenjan, Joop F. M.(1999)。Managing Complex Networks: Strategies for the Public Sector。Managing Complex Networks: Strategies for the Public Sector。London, UK。  new window
23.Lipnack, Jessica、Stamps, Jeffrey(1994)。The Age of the Network。The Age of the Network。New York, NY。  new window
24.Majone, G.(1986)。Mutual Adjustment by Debate and Persuasion。Guidance, Control and Evaluation in the Public Sector: the Bielefeld Interdisciplinary Project。0。  new window
25.Scharpf, Fritz W.(1978)。Intergovernmental Policy Studies: Issues, Concepts and Perspectives。Interorganizational Policy Making。London, UK。  new window
26.Teisman, G.(1992)。Complexe Besluitvorming: Een Pluricentrisch Perspectief op Besluitvorming over Ruimtelijke Investeringen。Complexe Besluitvorming: Een Pluricentrisch Perspectief op Besluitvorming over Ruimtelijke Investeringen。0。  new window
其他
1.Marin, Sherry(2000)。Virtual Policy Networks in a Strengthened International Environmental Regime,www.yale.edu/gegdiaIogue/morepublicpolicynetwork.html, 2003/12/26。  new window
2.Agranoff, Robert(1990)。Frameworks for Comparative Analysis of Intergovernmental Relations,0。  new window
3.Harkness, Peter A.(2005)。Publisher's Desk: Networking. Governing Magazine,0。  new window
4.Palmer, Kimberly(2004)。Government Needs a New Management Style,0。  new window
5.Stoker, Gerry(2004)。Public Value Management and Network Governance: A New Resolution of the Democracy/Efficiency Tradeoff,Manchester, UK。  new window
圖書論文
1.Kiser, Larry L.、Ostrom, Elinor(1982)。The Three Worlds of Action: A Metatheoretical Synthesis of Institutional Approaches。Strategies of Political Inquiry。Beverly Hills, CA:Sage。  new window
2.Kickert, W. J. M.(1993)。Complexity, Governance and Dynamics: Conceptual Explorations of Public Network Management?。Modern Governance: New Government- Society Interactions。London:SAGE Publications。  new window
 
 
 
 
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