:::

詳目顯示

回上一頁
題名:參觀者對博物館服務品質、知覺價值、滿意度及行為意圖關係之研究:以國立自然科學博物館為例
書刊名:科技博物
作者:陳勁甫 引用關係陳佩君 引用關係陳美惠李佳玲
作者(外文):Chen, Ching-fuChen, Pei-chunChen, Mei-huiLee, Chia-ling
出版日期:2006
卷期:10:2
頁次:頁41-58
主題關鍵詞:博物館服務品質滿意度知覺價值行為意圖MuseumQualityPerceived valueSatisfaction and behavioral intentions
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(14) 博士論文(2) 專書(1) 專書論文(0)
  • 排除自我引用排除自我引用:14
  • 共同引用共同引用:51
  • 點閱點閱:16
期刊論文
1.Harrison, P.、Shaw, R.(2004)。Consumer Satisfaction and Post-Purchase Intentions: An Exploratory Study of Museum Visitors。International Journal of Arts Management,6(2),23-32。  new window
2.Fredericks, Joan O.、Salter, James M. II(1995)。Beyond Customer Satisfaction。Management Review,84(5),29-32。  new window
3.Driver, B. L.、Brown, P. J.(1975)。A socio-psychological definition of recreation demand, with implications for recreation resource planning。Assessing Demand for Outdoor Recreation,12(8),62-88。  new window
4.陳勁甫、林怡安(20030700)。博物館遊客滿意度與服務品質之研究:以國立自然科學博物館為例。博物館學季刊,17(3),113-131。new window  延伸查詢new window
5.Cronin, J. Jr.、Taylor, S. A.(1992)。Measuring Service Quality :Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
6.Cronin, J. J. Jr.、Brady, M. K.、Huly, G. T. M.(2000)。Assessing the effects quality, value, and customer satisfaction on consumer behavioral intentions in service environment。Journal of Retailing,76(2),193-218。  new window
7.Oliver, R. L.(1981)。Measurement & Evaluation of Satisfaction Processes in Retail Settings。Journal of Retailing,57(3),25-48。  new window
8.Parasurannan, A.、Dhruv, G.(2000)。The Impact of Technology on the Qualily-Value-Loyalty Chain : A Research Agenda。Journal of the Academy of Marketing,28(1),168-174。  new window
9.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
10.Kozak, Metin(2001)。Repeaters' Behavior at two Distinct Destinations。Annals of Tourism Research,28(3),784-807。  new window
11.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect。Harvard Business Review,73(6),88-99。  new window
12.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
13.Parker, Cathy、Mathews, Brian P.(2001)。Customer satisfaction: Contrasting academic and consumers' interpretations。Marketing Intelligence & Planning,19(1),38-46。  new window
14.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
15.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research,2(3),244-249。  new window
16.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
17.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
18.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
19.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
20.黃慶源、章嘉芝、吳春美、張孟勤(20050300)。博物館服務品質與觀眾滿意度及忠誠度之研究:以國立科學工藝博物館為例。科技博物,9(1),21-51。new window  延伸查詢new window
21.江淑芳(20020100)。以品質缺口模式探討國立科學工藝博物館服務品質之研究。博物館學季刊,16(1),111-136。new window  延伸查詢new window
22.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
學位論文
1.吳勉勤(1992)。觀光旅館業服務品質改善策略之研究(碩士論文)。中國文化大學。  延伸查詢new window
2.黃柏彰(2003)。廠商行銷方案對顧客滿意度、知覺價值、忠誠度影響之研究--以行動通訊產業為例(碩士論文)。國立成功大學。  延伸查詢new window
3.張雅蓉(2002)。顧客知覺價值與忠誠度之研究(碩士論文)。國立臺灣科技大學。  延伸查詢new window
4.葉湞惠(1998)。服務品質與消費者購後行為相關性之研究--以台中國際觀光旅館為例(碩士論文)。大葉大學。  延伸查詢new window
5.王碧媜(1999)。消費動機、服務品質與購後行為關係之研究--以大學推廣教育為例(碩士論文)。國立中正大學。  延伸查詢new window
6.薛飛源(2001)。以品質機能展開法探討博物館服務品質--以國立故宮博物院為例(碩士論文)。國立臺北科技大學。  延伸查詢new window
圖書
1.Kotler, Philip(2003)。Marketing Management: Analysis, Planning, Implementation, and Control。New Jersey:Irwin Prentice-Hall。  new window
2.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE