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題名：國際航線女性空服員身心健康與工作壓力之研究
書刊名：健康管理學刊
作者：李君如 引用關係／張芸愷
作者(外文)：Li, Chun-ju／Chang, Yun-kai
出版日期：2007
卷期：5:1
頁次：頁1-23
主題關鍵詞：空服員；身心健康；工作壓力；OSI量表；Flight attendant；Health；Job pressure；OSI indicator
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(10) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:10
  • 共同引用共同引用:135
  • 點閱點閱:72
台灣在商業航空公司擔任飛行機組的員工將近5000名，其中超過半數是女性空服員。1986年開始，學者陸續提出了關於女性空服員有較高比例乳癌罹患率及較易發生早發性自然流產；這些高度危險群的患病原因仍未完全明朗，是否為職業相關的作業模式與作業環境所造成，值得我們進一步的關切與瞭解。本研究以飛行國際航線之女性空服員為對象，以OSI量表為基礎，並透過訪談調整問項；經分析264份有效問卷，本研究發現：(1)身心健康狀況以生理症狀之「腰酸背痛」的發生頻率最高，其次是「莫名奇妙感到疲倦或精疲力竭」；心理症狀則以「在工作中當我很憤怒時，會坐下來告訴自己「飛得好累」為最高；且健康狀況會因不同的人口屬性與工作特性而有所差異。(2)工作壓力感受以「熬夜工作」最高，其次是「個人責任」，第三則為「人際關係」；且工作壓力感受程度會因不同人口屬性與工作特性而有所差異。(3)工作壓力與身心健康狀況有顯著相關。
Approximately there are 5,000 flight attendants employed in commercial airlines in Taiwan. Over 50 percent of them are female. From 1986 scholars have discovered that female flight attendants are more prone to breast cancer and miscarriage. The causes of the illness are not cleat However, it is a critical issue and worthy of further investigation. The aims of the study are to find out female flight attendants' work pressure, health status and coping strategies. This research adopted cross-section survey by employing OSI questionnaire to investigate 264 female flight attendants. The findings of this study are as follows: 1. Physical health problems include backache, and fatigue. Psychological symptoms include "Tell myself 'I am fed up with flying' when I feel irritated during work", "I feel overloaded and exhausted." 2. The most pressured item is "Staying up all night" (Night shift), followed by "Individual responsibility" and "Relationship". 3. There is a significant relationship between work pressure and physical as well as psychological health status.
期刊論文
1.Ballard, T. J.、Romito, P.、Lauria, L.、Vigiliano, V.、Caldora, M.、Mazzanti, C.、Verdecchia, A.(2006)。Self Perceived Health and Mental Among Women Flight Attendants。Occupational and Environmental Medicine，63(1)，33-38。  new window
2.Clarke, S. G.、Cooper, C. L.(2000)。The Risk Management of Occupational Stress。Health,Risk and Society，2(2)，173-187。  new window
3.Dyregrov, A.、Skogstad, A.、Hellespy, O. H.、Haugli, L.(1992)。Fear of Flying in Civil Aviation Personal。Aviat Space Environ Med，63(9)，831-838。  new window
4.Grajewski, B.、Nguyen, M. M.、Whelan, E. A.、Cole, R. J.、Hein, M. J.(2003)。Measuring and Identifying Large-Study Metrics for Circadian Rhythm Disruption in Female Flight Attendants。Scand J. Work Environ Health，29(5)，337-346。  new window
5.Härmä, M.(1998)。Times are Here-are We Ready?。Scand J Work Environ Health，24，3-6。  new window
6.Iwi, D.、Watson, J.、Barber, P.、Kimber, N.、Sharman, G.(1998)。The Self-Reported Well-Being of Employees Facing Orgainizational Change: Effect of an Invervention。Occupational Medicine，48(6)，361-368。  new window
7.Kirkcaldy, B. D.、Cooper, C. L.(1992)。Differences in Occupational Stress Among British and German Managers。Work and Stress，6(2)，177-190。  new window
8.Nagda, L. N.、Koontz, M. D.(2003)。Review of Studies on Flight Attendant Health and Comfort in Airliner Cabins。Aviation Space and Environmental Medicine，70(2)，101-109。  new window
9.Renault de Moraes, L. F.、Swan, J. A.、Cooper, C. L.(1993)。A Study of Occupational Stress Among Government White-Collar Workers in Brazil Using the Occupational Stress Indicator。Stress Medicine，9(2)，91-104。  new window
10.Singh, P.(1994)。Perception and Reations to Inequity as a Functional of Social Comparison Referents and Hierarchical Levels。Journal of Applied Social Psychology，24(6)，557-565。  new window
11.Spector, P. E.、Cooper, C. L.、Aguilar-Vafaie, M. E.(2002)。A Comparative Study of Job Stressor and Job Strain in American and Iranian Managers。Applied Psychology: An International Review，51(3)，446-457。  new window
12.Swanson, V.、Power, K. G.(1999)。Stress, Satisfaction and Role Conflict in Dual-Doctor Partnerships。Community, Work and Family，2(1)，67-88。  new window
13.Swanson, V.、Power, K. G.、Simpson, R. J.(1998)。Stress and Family Life: A Comparison of Male and Female Doctors。Journal of Occupational and Organizational Psychology，71，237-260。  new window
14.Waters, M.、Bloom, T. F.、Grajewski, B.(2000)。The NIOSH/FAA Working Women’s Health Syudy: Evaluation of the Cosmic-Radiation Exposures of Flight Attendants。Health Physics: official Journal of the Health Physics Society，79(5)，553-559。  new window
15.Wilson, J. W.(2000)。Overview of Radiation Environments and Human Exposures。Health Physics，79(5)，470-494。  new window
16.Wycoff, E. B.、Holley, J. D.(1990)。Effects of Flight Attendants, Touch Upon Airline Passengers' Perceptions of the Attendant and Percept Airline。Perceptual and Motor Skills，71(3)，932-934。  new window
17.Siu, O. L.(2002)。Stress and Well-being Among Chinese Employees: The Role of Organizational Commitment。Applied Psychology: An International Review，51(4)，527-544。  new window
18.Boyd, C.、Bain, P.(1998)。Once I Get You Up There, Where the Air is Rarified: Health, Safety and the Working Conditions of Airline Cabin Crews。New Technology, Work and Employment，13(1)，89-105。  new window
19.陸洛、陳艷菁、許嘉和、李季樺、吳紅鑾、施建彬(19950600)。職業壓力指標之探討--以臺灣國營企業員工為例。勞工安全衛生研究季刊，3(2)，47-72。new window  延伸查詢new window
20.Siu, O. L.、Spector, P. E.、Cooper, C. L.、Lu, L.、Yu, S. F.(2002)。Managerial stress in Greater China: The direct and moderate effect of coping strategy and work locus of control。Applied Psychology: An International Review，51(4)，608-632。  new window
21.Connidis, I. A.、McMullin, J. A.(1994)。Social Support in Older Age: Assessing the Impact of Marital and Parent Status。Canadian Journal on Aging，13，510-527。  new window
22.陸洛(19971200)。工作壓力之歷程：理論與研究的對話。中華心理衛生學刊，10(4)，19-51。new window  延伸查詢new window
23.陸洛、李惠美、謝天渝(20050900)。牙醫師職業壓力與身心健康及職業倦怠之關係：以高雄市牙醫師為例。應用心理研究，27，59-80。new window  延伸查詢new window
研究報告
1.陳彰儀(1996)。臺商外派大陸人員之人格特質、外派前之受訓程度及工作壓力、生活壓力與身心適應三者之關係。  延伸查詢new window
學位論文
1.Brown, J.、Lee, Vikki(1986)。Non-conventional Work Schedules and Personal Life: An Inquiry into The Lives o f Female Flight Attendants(博士論文)。Boston University。  new window
2.Nutt-Birigwat, A. P.、Shelia, T.(1986)。Occupational Stress: Source and Amount Found Among Flight Attendants(博士論文)。Boston University。  new window
3.王米玲(2003)。組織的生活型態與離職傾向的關係以國內航空公司為例(碩士論文)。國立中山大學。  延伸查詢new window
4.呂金波(2000)。旅館業、旅行業、航空業中員工社會化對工作滿足之關係比較研究(碩士論文)。中國文化大學。  延伸查詢new window
5.張光喜(2002)。台灣微電子工業從業人員工作壓力與肩、頸不適症狀之關係(碩士論文)。國立成功大學。  延伸查詢new window
6.郭盈卿(1999)。空服員之工作壓力、工作滿意、休閒滿意與工作倦怠之相關之研究(碩士論文)。國立中山大學。  延伸查詢new window
7.連娟瓏(1998)。國內航空公司空服員工作壓力與離職傾向關係之研究(碩士論文)。中國文化大學。  延伸查詢new window
8.梁素君(1999)。職場生涯發展與工作倦怠關係之研究(碩士論文)。中國文化大學。  延伸查詢new window
9.江欣霓(2002)。國小教師工作壓力，情緒智慧與身心健康之相關研究(碩士論文)。國立高雄師範大學。  延伸查詢new window
10.蘇美卿(2004)。基層員警工作壓力、因應策略與健康狀況關係之研究--以高雄市警察為例(碩士論文)。高雄醫學大學。  延伸查詢new window
11.張郁芬(2001)。國小教師工作壓力、社會支持與身心健康之研究(碩士論文)。國立嘉義大學。  延伸查詢new window
12.余緒德(2004)。中華航空女性空服員休閒調適策略與壓力--健康關係之研究(碩士論文)。國立東華大學。  延伸查詢new window
圖書
1.謝淑芬(1999)。空運學--航空客運與票務。臺北：五南。  延伸查詢new window
2.Delia, C.、Alessandro, M.、Barbara, P.、Paola, T.、Vittorio, P.、Roberto, M.、Sergio, I.(2002)。Chromosomal aberrations in long-haul air crew members。  new window
3.W. H. O.(2000)。Health Systems: Improving Performace。  new window
4.Greenberg, Jerrold S.、潘正德(1995)。壓力管理。心理出版社。  延伸查詢new window
5.藍采風(2000)。壓力與適應。臺北：幼獅文化。  延伸查詢new window
6.朱敬先(1992)。健康心理學。台北市：五南。  延伸查詢new window
其他
1.Braaten, S. L.(1990)。Role-Related Stress in Special Education Teacher of Students with Emotional and Behavioral Disorders。  new window
2.ICAO(2003)。Section B: Cabin Crew，www.icao.int/icao/en/atb/avsec/astp-airline.htm。  new window
圖書論文
1.Margolis, B. K.、Kroes, W. H.、Ruimn(1974)。Occupational Stress and Strain。Occupational Stressy Springfield。Illinois：Thomas。  new window
 
 
 
 
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