| 期刊論文| 1. | 吳肇展(20061200)。銀行從業人員服務導向組織公民行為之研究。服務業管理評論，2(2)，115-138。 延伸查詢 | | 2. | Hutchison, S.、Garstka, M. L.(1996)。Sources of perceived organizational support: Goal setting and feedback。Journal of Applied Social Psychology，26(15)，1351-1366。  | | 3. | Pearce, J. L.、Gregersen, H. B.(1991)。Task Interdependence and extrarole behavior: A test of the mediating effects of felt responsibility。Journal of Applied Psychology，76，838-844。 | | 4. | Schappe, S. P.(1998)。The Influence of Job Satisfaction, Organizational Commitment, and Fairness Perceptions on Organizational Citizenship Behavior。The Journal of Psychology，132(3)，277-290。 | | 5. | Moorman, R. H.、Blakely, G. L.、Niehoff, B. P.(1998)。Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and Organizational Citizenship Behavior?。Academy of Management Journal，41(3)，351-357。 | | 6. | Shore, L. M.、Tetrick, L. E.(1991)。A Construct Validity Study of the Survey of Perceived Organizational Support。Journal of Applied Psychology，76(5)，637-643。 | | 7. | 吳肇展、彭于萍(20050200)。組織公民行為之研究：兼論服務導向公民行為。崇右學報，11，71-90。 延伸查詢 | | 8. | Cran, D. J.(1994)。Towards validation of the service orientation constructs。The Service Industries Journal，14，34-44。 | | 9. | Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。 | | 10. | O'Reilly, C. A. III、Chatman, J. A.(1986)。Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior。Journal of Applied Psychology，71(3)，492-499。 | | 11. | Bettencourt, Lance A.、Gwinner, Kevin P.、Meuter, Matthew L.(2001)。A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors。Journal of Applied Psychology，86(1)，29-41。 | | 12. | Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。 | | 13. | Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。 | | 14. | Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。 | | 15. | Shore, Lynn McFarlane、Wayne, Sandy J.(1993)。Commitment and Employee Behavior: Comparison of Affective Commitment and Continuance Commitment with Perceived Organizational Support。Journal of Applied Psychology，78(5)，774-780。 | | 16. | Eisenberger, R.、Fasolo, P.、Davis-LaMastro, V.(1990)。Perceived organizational support and employee diligence, commitment, and innovation。Journal of Applied Psychology，75(1)，51-59。 | | 17. | Deluga, Ronald J.(1994)。Supervisor Trust Building, Leader-Member Exchange and Organizational Citizenship Behavior。Journal of Occupational and Organizational Psychology，67(4)，315-326。 | | 18. | Organ, D. W.(1997)。Organizational citizenship behavior: It's construct clean-up time。Human Performance，10(2)，85-97。 | | 19. | Robinson, S. L.、Morrison, E. W.(1995)。Psychological Contracts and OCB: The Effect of Unfulfilled Obligations on Civil Virtue Behavior。Journal Of Organizational Behavior，16(3)，289-298。 | | 20. | Sheldon, Mary E.(1971)。Investments and Involvements as Mechanisms Producing Commitment to the Organization。Administrative Science Quarterly，16(2)，143-150。 | | 21. | Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review，1(1)，61-89。 | | 22. | Porter, Lyman W.、Steers, Richard M.、Mowday, Richard T.、Boulian, Paul V.(1974)。Organizational commitment, job satisfaction, and turnover among psychiatric technicians。Journal of Applied Psychology，59(5)，603-609。 | | 23. | Settoon, Randall P.、Bennett, Nathan、Liden, Robert C.(1996)。Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity。Journal of Applied Psychology，81(3)，219-227。 | | 24. | Wayne, Sandy J.、Shore, Lynn M.、Liden, Robert C.(1997)。Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective。Academy of Management Journal，40(1)，82-111。 | | 25. | Steers, Richard M.(1977)。Antecedents and Outcomes of Organizational Commitment。Administrative Science Quarterly，22(1)，46-56。 | | 26. | Eisenberger, Robert、Huntington, Robin、Hutchison, Steven、Sowa, Debora(1986)。Perceived Organizational Support。Journal of Applied Psychology，71(3)，500-507。 | 圖書| 1. | Mowday, R. T.、Porter, L. W.、Steers, R. M.(1982)。Employee-org anization linkages: The psychology of commitment, absenteeism and turnover。New York, NY：Academic。 | | 2. | Blau, P. M.(1964)。Exchange and Power in Social Life。New York：John Wiley and Sons。 | | 3. | Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。 | | 4. | Porter, Lyman W.、Lawler, Edward E. III(1968)。Managerial attitudes and performance。Homewood, Illinois：Richard D. Irwin Publisher。 | |