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W.(1995)。Consumer behavior。The Dryden。 | 其他1. | 林政佑(2003)。從正面情緒與工作滿意度知觀點探討組織氣候與服務價值關聯性之研究--以服務零售為例。 延伸查詢 | 2. | 姜承孝(2005)。服務導向公民型為之組織層次前因與對互動品質影響之研究--以財政部國稅局為例。 延伸查詢 | 3. | 祝道松、洪晨桓、陳怡安(2007)。以服務利潤鏈觀點探討顧客忠誠度之建立--以本國銀行為例。 延伸查詢 | 4. | 蘇淑芬(2001)。社會工作原提供24小時保護福物之工作滿意度工作負荷與服務價值研究。 延伸查詢 | 5. | Athanassopoulos, A. D.(2000)。Customer Satisfaction Cues to Support Market Segmentation and Ex¬plain Switching Behavior.。 | 6. | Balzer, W. K., J. A. Kihm, P.C. Smith, J. L. Irwin, P. D. Bachiochi, C. Robie, E. F. Sinar, and L. F. Parra(1997)。Users, Manual for the Job Descriptive Index (JDI; 1997 Revision) and the Job in General (JIG) Scales.。 | 7. | Bowen, D. E. and D. G. Schneider(1985)。Boundary-spanning Role Employees and the Service En¬counter: Some Guidelines for Management and Research。 | 8. | Butz, H. E., Jr. and L.D. Goodstein,(1996)。Measuring Of Customer Value; Gaining the Strategic Advantage.。 | 9. | Chun, R. and G. 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Mackenzie(1997)。The Impact of Organization Citizenship Behavior in Organizational Performance: Review and Suggestion for Future Research。 | 18. | Podsakoff, P. M., S. B. MacKenzie, and C. Hui(1993)。Organizational Citizenship Behaviors and Managerial Evaluations of Employee Performance: A Review and Suggestions for Future Research。 | 19. | Price, J. L.(1997)。Assessment of Meyer and Allen’s Three-Component Model of Organizational Com¬mitment in South Korea。 | 20. | Reynierse, J. H. and J. B. Harker(1986)。Measuring and Managing Organizational Culture.。 | 21. | Smith, P. C., L. M. Kendall, and C. L. Hulin(1969)。Measurement of Satisfaction in Work and Retirement。 | 22. | Van Dyne, L., L. L. Cummings, and J. M. Parks(1994)。Extra-role Behaviors: In Pursuit of Construct and Definitional Clarity (Abridge over muddied waters).。 | 23. | Westbrook, R. A. and M. D. 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