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題名:Adidas盃網球賽運動賽會參與者服務品質、知覺價值與行為意圖之研究
書刊名:交大體育學刊
作者:盧美麗李素箱 引用關係蔡文宬林志偉 引用關係
作者(外文):Lu, Mei-liLee, Su-shiangTsai, Wen-chengLin, Chih-wei
出版日期:2013
卷期:6
頁次:頁1-12
主題關鍵詞:競技選手推薦意願中介效果Elite athletesWilling to recommendMediating effect
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(7) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:114
  • 點閱點閱:109
目的:探討adidas盃網球賽運動參與者之賽會服務品質、知覺價值與行為意圖之關係。方法:以adidas盃全國分級網球排名賽參賽選手為研究對象,採立意抽樣方式進行問卷發放,有效回收共319份,後續以描述性統計、迴歸及中介檢定進行資料分析。結果:1.adidas盃網球賽運動參與者以賽會成果的服務品質感受最高;以知覺精神與體力價值感受最深;未來以再參與意願之行為意圖最為強烈。2.賽會之成果、活動、互動及環境設施等服務品質可有效預測參與者知覺價值及行為意圖;賽會參與者知覺到名譽/聲望、品質及時間等價值可有效預測未來行為意圖。3.知覺價值在服務品質與行為意圖間具有部分中介效果存在。結論:運動參與者之賽會服務品質知覺可直接影響未來行為意圖,亦可間接透過知覺價值進而影響行為意圖。因此,建議adidas盃網球賽或欲辦理相關賽事之主辦單位,除重視賽會服務品質外,亦可考量參與者賽後之價值感受因素,藉此提升賽會參與人數,將有助於賽會永續辦理。
The purpose of this study was to investigate the relationship among service quality, participant' perceived value, and behavioral intentions in adidas cup tennis event. Methods: The researcher used purposive sampling and collected a total of 319 questionnaires. With the use of descriptive statistics, regression analysis and mediator verification, the results were illustrated as follows. 1) Players reported the following perceptions as the highest values in adidas cup tennis event, including service quality, perceived mental and physical value, and re-participation willingness in the event. 2) The event results, activities, interactive service quality and environmental facilities can effectively predict the participants' perceived value and behavioral intentions; participants' perceived reputation or prestige, quality and time control can effectively predict future behavioral intentions. 3) The perceived value may have mediator effect between service quality and behavioral intentions. It was concluded that service quality can directly affect future behavioral intentions and indirectly affect behavior intentions by means of using perceived value as a mediator. Therefore, it is recommended that adidas cup tennis event or relevant organizers put emphasis on event service quality and consider participants' feeling toward certain perceived values so as to enhance the number of participants and contribute to a long-term development of these events.
期刊論文
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2.Petrick, J. F.(2003)。Measuring cruise passengers’ perceived value。Toruism Analysis,7,251-258。  new window
3.鍾志強(20080600)。大學校院運動會服務品質與參與者行為意圖之關係研究。運動休閒管理學報,5(1),73-83。new window  延伸查詢new window
4.張孝銘(20091200)。遊客對海域運動觀光吸引力認知、旅遊體驗、知覺價值與行為意向之研究。休閒產業管理學刊,2(3),31-51。new window  延伸查詢new window
5.Gwinner, Kevin P.(1997)。A model of image creation and image transfer in event sponsorship。International Marketing Review,14(3),145-158。  new window
6.林聰哲(20081200)。中部地區高爾夫球場服務品質、消費者知覺價值、滿意度與行為意向之研究。管理實務與理論研究,2(4),196-214。new window  延伸查詢new window
7.林士彥、張良漢、蘇士博(20070300)。賽會服務品質與價值對現場觀眾滿意度及忠誠度之相關性研究--以中華職棒為例。體育學報,40(1),77-92。new window  延伸查詢new window
8.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
9.盧瑞山、陳弘慶(20070800)。2004澎湖首屆世界華人馬拉松賽之服務品質實證研究。臺灣體育運動管理學報,5,236-259。new window  延伸查詢new window
10.李奇勳、蘇瑞蓮(20080900)。服務品質、知覺價值、滿意度及遊後行為意圖關係之探討--以休閒旅遊業為例。顧客滿意學刊,4(2),1-26。new window  延伸查詢new window
11.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
12.盧瑞山、張家銘、黃芳銘(20050600)。路跑賽活動服務品質量表編製之研究:以泰瑞法克斯路跑賽為例。大專體育學刊,7(2),59-73。new window  延伸查詢new window
13.蘇瑞蓮、金喆(20080600)。旅遊意象、知覺價值、服務品質、知覺風險對遊後行為意圖的影響--以苗栗縣西湖渡假村為例。聯大學報,5(1),181-200。  延伸查詢new window
14.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
15.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
圖書
1.林玫君、連玉輝、陳志榮、林俊城、盧威儒、戚海倫(2009)。運動鑑賞叢書網球運動篇。臺北:教育部。  延伸查詢new window
其他
1.教育部體育司(2009)。民國九十八年至民國一0一年度中程施政計畫,http://www.sa.gov.tw/News/news.aspx?typeid=4&ap=0&wmid=345。  延伸查詢new window
 
 
 
 
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