期刊論文| 1. | Zhou, Tao、Lu, Yaobin、Wang, Bin(2009)。The Relative Importance of Website Design Quality and Service Quality in Determining Consumers' Online Repurchase Behavior。Information Systems Management，26(4)，327-337。   |
| 2. | Cho, W. H.、Lee, H.、Kim, C.、Lee, S.、Choi, K. S.(2004)。The Impact of Visit Frequency on the Relationship between Service Quality and Outpatient Satisfaction: A South Korean study。Health Services Research，39(1)，13-33。 |
| 3. | Zhou, Tao(2013)。An empirical examination of continuance intention of mobile payment services。Decision Support Systems，54(2)，1085-1091。 |
| 4. | Westbrook, Robert A.(1980)。Intrapersonal Affective Influences on Consumer Satisfaction with Products。Journal of Consumer Research，7(1)，49-54。 |
| 5. | Petrick, James F.、Backman, Sheila J.(2002)。An examination of the construct of perceived value for the prediction of golf travelers' intentions to revisit。Journal of Travel Research，41(1)，38-45。 |
| 6. | Hill, Richard J.、Fishbein, Martin A.、Ajzen, Icek(1977)。Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research。Contemporary Sociology: A Journal of Reviews，6(2)，244-245。 |
| 7. | Kim, M. K.、Park, M. C.、Jeong, D. H.(2004)。The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services。Telecommunications Policy，28(2)，145-159。 |
| 8. | 張宏偉、謝振榮(20120700)。臺北市市民運動中心服務品質及消費者使用滿意度與再購意願之研究--以臺北市中山運動中心為例。體育學系(所)刊，12，45-60。 延伸查詢 |
| 9. | 陳宇倫、牟鍾福(20150700)。應用運動觀光永續發展指標探討臺灣高爾夫球場經營。運動知識學報，12，176-185。 延伸查詢 |
| 10. | Cadotte, Ernest R.、Woodruff, Robert B.、Jenkins, Roger L.(1987)。Expectations and Norms in Models of Consumer Satisfaction。Journal of Marketing Research，24(3)，305-314。 |
| 11. | 王瑞琪、陳義文、楊婉婷(20150900)。宅配服務業服務品質與顧客滿意對再購意願影響之實證研究--以結構方程模式分析。顧客滿意學刊，11(2)，193-221。 延伸查詢 |
| 12. | 林怡倩、林美蘭、陳宜檉(20161200)。導遊人員專業職能對服務品質、遊客滿意度與旅行社套裝旅遊產品再購意願影響之研究。休閒事業研究，14(4)，38-60。 延伸查詢 |
| 13. | 張淑青(20170400)。服務品質、餐廳氣氛對顧客滿意、再購意願與推薦意願之影響。德明學報，40(2)，1-13。 延伸查詢 |
| 14. | Caruana, A.(2002)。Service loyalty: the effects of service quality and the mediating role of customer satisfaction。European Journal of Marketing，36(7/8)，811-828。 |
| 15. | 陳鎰明、張午騰、陳進富、陳冠君、李宜慧(2016)。臺灣高爾夫球休閒運動之探討。休閒保健期刊，16，1-12。 延伸查詢 |
| 16. | 余果萍(20120900)。救國團運動休閒課程參與動機、服務品質與滿意度之研究。休閒研究，4(3)，14-27。 延伸查詢 |
| 17. | 程道品(2005)。高爾夫休閒文化探析。廣西民族學院學報.哲學社會科學版，27(6)，107-110。 延伸查詢 |
| 18. | 陳仁精、陳美芳、李蕙貞(20120800)。The Relationships among Service Quality, Satisfaction and Behavioral Intentions in Cycling Competition。休閒運動期刊，11，93-103。 延伸查詢 |
| 19. | Kotler, P.(1992)。Marketing's new paradigms: What's really happening out there。Planning Review，20(5)，50-52。 |
| 20. | Perkins, W. S.(1993)。Measuring customer satisfaction: a comparison of buyer, distributor, and salesforce perceptions of competing products。Industrial Marketing Management，22(3)，247-254。 |
| 21. | Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。 |
| 22. | Selnes, Fred(1993)。An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty。European Journal of Marketing，27(9)，19-35。 |
| 23. | Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。 |
| 24. | Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research，2(3)，244-249。 |
| 25. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing，49(4)，41-50。 |
| 26. | Singh, Jagdip(1991)。Understanding the structure of consumers' satisfaction evaluations of service delivery。Journal of the Academy of Marketing Science，19(3)，223-244。 |
| 27. | Wu, Lei-Yu、Chen, Kuan-Yang、Chen, Po-Yuan、Cheng, Shu-Ling(2014)。Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective。Journal of Business Research，67(1)，2768-2776。 |
| 28. | Bhattacherjee, Anol(2001)。Understanding Information Systems Continuance: An Expectation-Confirmation Model。MIS Quarterly，25(3)，351-370。 |
| 29. | Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。 |
| 30. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 |
| 31. | Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review，73(6)，88-99。 |
| 32. | Jones, Michael A.、Suh, Jaebeom(2000)。Transaction-Specific Satisfaction and Overall Satisfaction: An Empirical Analysis。Journal of Services Marketing，14(2)，147-159。 |
| 33. | Wong, Alfred(2000)。Integrating supplier satisfaction with customer satisfaction。Total Quality Management，11(4-6)，427-432。 |