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題名:產品資訊、參考價格與知覺品質對消費者行為之影響
書刊名:企業管理學報
作者:張重昭 引用關係謝千之
作者(外文):Chang, Chung-chauHsieh, Chien-chih
出版日期:2000
卷期:47
頁次:頁161-190
主題關鍵詞:產品資訊參考價格知覺品質Product informationReference pricePerceived quality
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(10) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:9
  • 共同引用共同引用:29
  • 點閱點閱:52
     通常消費者於購物時的知覺獲得價值(perceived acquisition value)愈 高,則購買意願愈高,而搜尋意圖愈低,但過去研究顯示,知覺獲得價值受到知 覺品質、消費者內部參考價格、外部參考價格(如廣告售價、市價等)、以及知 覺交易價值之影響(Grewal et al 1998)。過去研究多以知名度最高的品牌為對 象,但是對知名度較低的品牌而言,上述各變數之關係是否仍然成立,則甚少有 學者探討。其次,有學者指出,當消費者對產品的相關資訊所知有限,或產品之 品質無法保証,只能以價格做為評斷品質的基礎時,上述變數間之關係將會變得 更為複雜(Dodds et al. 1991; Tellis and Gaeth 1990)。基於此,本研究擬針對知名 度在中上程度的品牌(而非是同一產品市場中知名度最高的品牌),檢定在不同 產品資訊情境下,「知覺品質」與「參考價格」對消費者知覺價值以及購買意願 的影響。 本研究採3(三組產品資訊情境:簡單產品資訊、更詳細的產品資訊、提供品質 保証的產品資訊)×2(二組廣告參考價格:合理高廣告參考價格、合理低廣告 參考價格)×2(二組廣告售價:高售價、低售價)實驗設計,以知覺品質、內 部參考價格、知覺獲得價值、知覺交易價值、購買意願、搜尋意圖為內生變數進 行分析。結果顯示:(1)當廠商提供之產品資訊愈少,廣告售價對知覺品質之正 面影響效果就愈強。(2)當產品資訊強度愈高時,消費者對產品之知覺品質愈高。 (3)當消費者之知覺品質、廣告參考價格、廣告售價愈高時,其內部參考價格愈 高。(4)當消費者之內部參考價格愈高、所面對之產品資訊強度愈高與廣告售價 愈低時,則知覺交易價值愈高。(5)當消費者知覺品質、知覺交易價值愈高時, 則知覺獲得價值愈高;且當消費者之獲得價值愈高時,其購買意願愈高。(6)對 於台灣地區之學生消費群而言,搜尋意圖並不受知覺獲得價值之影響。
     Many past literature have addressed the consumers' purchase intent and search intent as well as their antecedents, but the research findings are mixed. This research proposes a model with three exogenous constructs (product information, advertised reference price and advertised selling price) and six endogenous constructs (consumers' perceived quality, internal reference price, perceived transaction value, perceived acquisition value, willingness to buy and search intention.). This study employs 3 (three levels of product information context, strong, medium or and weak) × 2 (two levels of advertised reference price, plausible-high and plausible-low) × 2 (two levels of advertised selling price, high and low) between-subjects factorial design. The major conclusions are as follows:(1) As the firms provide less product information to the consumers, the advertised selling price exerts stronger effect on perceived quality. (2) Consumers perceive better quality as the firms provide stronger product information. (3) Consumers' internal reference price is positively correlated to perceived quality, advertised reference price and advertised selling price. (4) Perceived transaction value is positively correlated to consumers' internal reference price and product information. Besides, there is a negative correlation between selling price and perceived transaction value. (5) Consumers' perceived acquisition is positively influenced by perceived quality and perceived transaction value. And this higher acquisition will lead to higher willingness to buy. (6) For students, their research intent is not influenced by perceived acquisition value.
期刊論文
1.Tellis, Gerard J.、Gaeth, Gary J.(1990)。Best Value, Price-Seeking, and Price Aversion: The Impact of Information and Learning on Consumer Choices。Journal of Marketing,54(2),34-45。  new window
2.Sherif, C. W.(1963)。Social Categorization as a Function of Latitude of Acceptance and Series Range。Journal of Abnormal Social Psychology,67(2),148-156。  new window
3.Urbany, Joe E.、Bearden, William O.、Kaicker, Ajit、Smith-de, Borrero Melinda(1997)。Transaction utility effects when quality is uncertain。Journal of the Academy of Marketing Science,25(1),45-55。  new window
4.Lichtenstein, Donald R.、Netemeyer, Richard G.、Burton, Scot(1990)。Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-transaction Utility Theory Perspective。Journal of Marketing,54(3),54-67。  new window
5.Oliver, Richard L.、Swan, John E.(1989)。Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach。Journal of Marketing,53(2),21-35。  new window
6.Grewal, Dhruv、Krishnan, R.、Baker, Julie、Borin, Norm(1998)。The Effects of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions。Journal of Retailing,74(3),331-352。  new window
7.Steenkamp, Jan-Benedict E. M.(1990)。Conceptual Model of the Quality Perception Process。Journal of Business Research,21(4),309-333。  new window
8.Biswas, Abhijit、Blair, Edward A.(1991)。Contextual Effects of Reference Price in Retail Advertisement。Journal of Marketing,55,1-12。  new window
9.Bitta, Della、Alber, J.、Kent, B. Monroe、McGinnis, John M.(1981)。Consumer Perceptions of Comparative Price Advertisments。Journal of Marketing Research,18,416-427。  new window
10.Bolton, Ruth N.、Drew, James H.(1991)。The Multistage Model of Customer's Assessments of Service Quality and Value。Journal of Consumer Research,17(3),375-384。  new window
11.Hardie, Bruce G. S.、Johnson, Eric J.、Fader, Peter S.(1993)。Modeling Loss Aversion and Reference Dependence Effects on Brand Choice。Marketing Science,12(4),378-394。  new window
12.Lichtenstein, Donald R.、Bearden, William O.(1989)。Contextual Inferences on Perceptions of Merchant Supplied Reference Price。Journal of Consumer Research,15,55-66。  new window
13.Marmorstein, Howard、Dhruv, Grewal、Fishe, Raymond P. H.(1992)。The Value of Time Spent in Price Comparison Shopping: Survey and Experimental Evidence。Journal of Consumer Research,19,52-61。  new window
14.Herr, Paul M.(1989)。Priming Price: Prior Knowledge and Context Effects。Journal of Consumer Research,16(1),67-75。  new window
15.Kalwani, Manohar U.、Yim, Chi Kin(199208)。Consumer Price and Promotion Expectations: An Experimental Study。Journal of Marketing Research,27(Aug.),251-262。  new window
16.Urbany, Joel E.、Bearden, William O.、Weilbaker, Dan C.(1988)。The Effect of Plausible and Exaggerated Reference Prices on Consumer Perceptions and Price Search。Journal of Consumer Research,15(1),95-110。  new window
17.張重昭、高麗文(19950300)。參考價格對消費者行為之影響。中山管理評論,3(1),80-107。new window  延伸查詢new window
18.Thaler, Richard H.(1985)。Mental Accounting and Consumer Choice。Marketing Science,4(3),199-214。  new window
19.Grewal, Dhruv、Monroe, Kent B.、Krishnan, Ramayya(1998)。The Effects of Price-Comparison Advertising on Buyers' Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions。Journal of Marketing,62(2),46-59。  new window
20.Chang, Tung-Zong、Wildt, Albert R.(1994)。Price, product information, and purchase intention: an empirical study。Journal of the Academy of Marketing Science,22(1),16-27。  new window
21.張重昭、周宇貞(19990900)。知覺品質與參考價格對消費者知覺價值與購買意願之影響。企業管理學報,45,1-35。new window  延伸查詢new window
22.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
23.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
24.Rao, Akshay R.、Monroe, Kent B.(1988)。The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations。Journal of Consumer Research,15(2),253-264。  new window
會議論文
1.Chang, Tzung-Zong、Wildt, Albert R.(1989)。The Number and Importance of Information Cues and The Price-perceived Quality Relationship。1989 AMA Educators。Chicago:American Marketing Association。209。  new window
2.Monroe, Kent B.、Grewal, Dhruv、Compeau, Larry D.(1991)。The Concepr of Reference Prices: Theoretical Justifications and Research Issues。Association for Consumer Research Conference,(會議日期: 1991/10)。Chicago。  new window
研究報告
1.Chapman, Joseph D.、Monroe, Kent B.(1990)。The Framing Effects of Alternative Price Promotions on Buyers, Subjective Product Evaluations。Department of Marketing, Bell State University。  new window
2.Kalyanarum, Gurumurthy、Little, John D. C.(1987)。A Pricing Model Based on Perception Theories and Its Testing on Scanner Panel Data。Cambridge, MA:Sloan School of Management. M.I.T。  new window
學位論文
1.梁安昌(1993)。不同價格訊息呈現方式下參考價格對消費者行為之影響(碩士論文)。國立政治大學。  延伸查詢new window
2.Grewal, Drhuv(1989)。The Effect of Intrinsic, Extrinsic Cues and Reference Prices on Buyer's Perceptions of Quality and Value(博士論文)。Institute and State University。  new window
圖書
1.Helson, Harry(1964)。Adaptation Level Theory。New York:Harper and Row。  new window
2.Monroe, Kent B.(1990)。Pricing: Making Profitable Decision。New York:McGraw-Hill。  new window
3.Aaker, David A.(1996)。Building Strong Brand。Free Press。  new window
圖書論文
1.Jacoby, Jacob、Olson, Jerry C.(1977)。Consumer response to price: An attitudinal, information processing perspective。Moving ahead with attitude research。American Marketing Association。  new window
2.Olson, Jerry C.(1977)。Price as an Information Cue: Effects in Product Evaluation。Consumer and Industrial Buying Behavior。New York:North Holland Publishing Company。  new window
3.Zeithaml, Valarie A.、Kirmani, Amna(1993)。Advertising, Perceived Quality, and Brand Image。Brand Equity & Advertising: Advertising's Role in Building Strong Brands。Iowa City:Lawrence Erlbaum Associates, Inc.。  new window
4.Monroe, Kent B.、Krishnan, R.(1985)。The Effect of Price on Subjective Product Evaluations。Perceived Quality: How Consumers View Stores and Merchandise。Lexington Books。  new window
 
 
 
 
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