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R.(1995)。Transformational Leadership and Job Satisfaction。Nursing Management,26(9),64-74。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Fullerton, Golden(2005)。The service quality-loyalty relationship in retail services: does commitment matter?。Journal of Retailing and Consumer Services,12(2),99-111。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Currivan, Douglas B.(1999)。The causal order of job satisfaction and organizational commitment in models of employee turnover。Human Resource Management Review,9(4),495-524。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Hildebrandt, Lutz(1987)。Consumer Retail Satisfaction in Rural Areas: A Reanalysis of Survey Data。Journal of Economic Psychology,8(1),19-42。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Bagozzi, R. P.、Foxall, G. 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