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題名：壽險業務人員離職傾向影響因素之研究
書刊名：弘光人文社會學報
作者：李德治／洪麗美／童惠玲／陳巧孟
出版日期：2010
卷期：13
頁次：頁49-70
主題關鍵詞：離職傾向；個人層面因素；公司層面因素；環境層面因素；Turnover intention；Personal factors；Organizational factors；Environmental factor
原始連結：連回原系統網址new window
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本研究探討影響壽險業務人員離職傾向的相關因素，分為個人層面因素、公司層面因素以及環境層面因素三個部分。採問卷調查法，樣本選自南山人壽在中部地區的6 個通訊處。研究結果發現薪資滿意度、組織承諾、激勵制度、轉換型領導風格、景氣知覺以及市場就業機會知覺對離職傾向皆具負向影響。其中以組織承諾對離職傾向的解釋力最強，環境層面因素對離職傾向的解釋力最弱。
The research is aimed to identify the related factors which resulted in having turnover intention for life insurance agents. These factors typically consisted of three dimensions. The first dimension referred to personal factors. The second dimension was that of organizational factors. As for the third dimension of environmental factor. Study tool was that a questionnaire. The participants chosen to fill the questionnaire were the life insurance agents with the same service time selected from the 6 agency offices in Taichung, NanShan Life Insurance Co.Ltd. Taiwan. And the findings are as follow : It is payment satisfaction, organization commitment , incentive system, and awareness of boom that all having negative effect on turnover inclination;Among them, organizational commitment and turnover intention of the explanatory power of the strongest, environment factors and turnover in the explanatory power of the weakest.
期刊論文
1.林文政(2006)。企業留才費思量：激勵薪酬提昇績效爲要。電工資訊雜誌，185，101-104。  延伸查詢new window
2.張凱鈞、張美燕(2002)。壽險業務人員對績效考核與酬賞制度的激勵效果認知之硏究。保險專刊，1，93- 111。new window  延伸查詢new window
3.Morris, J. H.、Sherman, J. D.(1981)。Generalizability of organizational commitment model。Academy of Management Journal，24(3)，290-302。  new window
4.Muchinsky, P. M.、Morrow, P. C.(1980)。A multidisciplinary model of voluntary employee turnover。Journal of Vocational Behavior，17(3)，263-290。  new window
5.Reuter, V. G.(1980)。Wage Incentives: A Valuable Productivity Tool。Journal of System Management，10，27-33。  new window
6.Richard T. M.(1978)。The Exercise of Upward influence in Organizations。Administrative Science Quarterly，23，137-156。  new window
7.Roderick, I. D.、Stephen, D. J.(2000)。Job Performance and Voluntary Turnover: An Examination of Linearity, Curvilinearity, and the Moderators of Time Unemployment Rate, and Perceiver Ease of Movement Using Event History Analysis。Academy of Management Proceedings，2000，1-7。  new window
8.Stephens, G. K.(1994)。Crossing internal career boundaries: The state of research on subjecttive career transitions。Journal of Management，20(2)，479-501。  new window
9.謝安田、李培銘(20030400)。金融服務業特性對績效獎金與離職傾向關係之干擾效果。文大商管學報，8(1)，1-20。new window  延伸查詢new window
10.Johnston, M. W.、Futrell, C. M.、Parasuraman, A.、Sager, J.(1988)。Performance and job satisfaction effects on salesperson turnover: A replication and extension。Journal of Business Research，16(1)，67-83。  new window
11.Fleishman, E. A.、Harris, E. F.(1962)。Patterns of Leadership Behavior Related to Employee Grievances and Turnover。Personnel Psychology，15(1)，43-56。  new window
12.Heneman, H. G. III、Schwab, D. P.(1985)。Pay satisfaction: Its multidimensional nature and measurement。International Journal of Psychology，20(1)，129-141。  new window
13.彭金隆、沈經洪、鄭家宜(20010600)。我國壽險業務員成就動機、角色認知、組織承諾與離職傾向之研究。保險專刊，64，131-154。new window  延伸查詢new window
14.Abelson, Michael A.(1987)。Examination of avoidable and unavoidable turnover。Journal of Applied Psychology，72(3)，382-386。  new window
15.Mobley, William H.、Horner, Stanley O.、Hollingsworth, A. T.(1978)。An evaluation of precursors of hospital employee turnover。Journal of Applied Psychology，63(4)，408-414。  new window
16.Michaels, Charles E.、Spector, Paul E.(1982)。Causes of employee turnover: A test of the Mobley, Griffeth, Hand, and Meglino model。Journal of Applied Psychology，67(1)，53-59。  new window
17.Porter, Lyman W.、Steers, Richard M.、Mowday, Richard T.、Boulian, Paul V.(1974)。Organizational commitment, job satisfaction, and turnover among psychiatric technicians。Journal of Applied Psychology，59(5)，603-609。  new window
18.Mobley, William Hodges(1977)。Intermediate Linkages in the Relationship between Job Satisfaction and Turnover。Journal of Applied Psychology，62(2)，237-240。  new window
19.Fry, L. W(2003)。Toward a theory of spiritual leadership。The Leadership Quarterly，14，693-727。  new window
20.毛筱艷、邱惠貞(2008)。組織承諾對工作生活品質與離職傾向間關係之干擾效果。北商學報，13，81-95。new window  延伸查詢new window
21.Sousa-Poza, A.、Henneberger, F.(2004)。Analyzing Job Mobility with Job Turnover Intentions: An International Comparative Study。Journal of Economic Issues，38(1)，113-137。  new window
22.Thatcher, J. B.、Stepina, L. P.、Boyle R. J.(2003)。Turnover of Information Technology Workers: Examining Empirically the Influence of Attitudes, Job Characteristics, and External Markets。Journal of Management Information Systems，19(3)，231-261。  new window
23.Timothy, J. F.(2000)。Socialization and Organizational Outcomes in Large Public Accounting Firms。Journal of Managerial Issues，12(1)，13-33。  new window
學位論文
1.吳桂雲(2003)。企業轉型下中階主管策略角色與組織績效關係之研究－以中華電信南區分公司為例(碩士論文)。國立中山大學。  延伸查詢new window
2.黃培文(2004)。工作適性的組織、群體及職務層次對工作滿意、工作績效與工作轉換意圖的同時效果--以台灣旅館業餐飲部員工為例(博士論文)。國立中山大學。new window  延伸查詢new window
3.黃開義(1984)。個人特質、工作特性、領導型態與工作滿足、組織承諾對離職意願之影響(碩士論文)。中原大學。  延伸查詢new window
圖書
1.Jackofsky, E.(1984)。Turnover and Performance: An integrated。  new window
2.Kraut, A. I.(1975)。Predicting Turnover of Employees from Measured。  new window
3.Sarah, L. B.、Daniel, S. J.(2000)。Organizational Socialization in the Host Country: The Missing Link in Reducing Expatriate Turnover。  new window
4.Mowday, R. T.、Porter, L.M.、Steers, R.M.(1982)。Employee organizational link ages : The psychology of commitment absenteeism, and turnover。New York：Academic Press。  new window
5.Price, J. L.(1977)。The Study of Turnover。Iowa State University Press。  new window
6.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
7.Nalbantian, H. R.、Guzzo, R. A.、Kieffer, D.、Doherty, J.(2004)。Play to your strengths: Managing your internal labor market for lasting competitive advantage。NY：McGraw-Hill Press。  new window
圖書論文
1.Adams, John Stacey(1965)。Inequity in social exchange。Advances in experimental social psychology。Academic Press。  new window
 
 
 
 
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