參考文獻
壹、中文部份
Luthans, F., Youssef, C. M. & Avolio, B. J. (2008)。心理資本─打造人的競爭優勢(李超平譯)。北京:中國輕工業出版社(原著出版於2006)。
丁維新(1987)。警察勤務新論。桃園:中央警官學校。
方顯光、陳國嘉、陳嘉佩、羅偉綸(2012)。客服人員情緒勞務負擔與工作滿意度之研究-以亞太電信為例。全國管理與經濟,8(1),48-62。王玉慎、李信良(2014)。教師情緒勞務及組織承諾之相關研究-以臺中市國小教師為例。東海教育評論,10,31-52。
王志宏、駱香妃、鄧秀玉、林姿宛(2012)。餐旅產業第一線員工情緒勞務、工作倦怠與工作滿意度之研究。餐旅暨觀光,9(3),151-170。王健原(2013)。工作偏好對消防員性員與工作績效關係之中介效應。人文暨社會科學期刊,9(2),29-36。王慧雯(2005)。警察人員遭受暴力攻擊相關因素之研究-以高雄市政府警察局為例。國立中正大學犯罪防治研究所碩士論文。未出版,嘉義縣。
伍姿蓉(2010)。警察人員工作壓力及工作價值觀影響職業滿意度之研究。警專學報,4(8),127-142。朱正一(2013)。探討醫學中心護理人員情緒勞務對工作滿意度與工作倦怠之影響。臺灣公共衛生雜誌,32(3),266-278。何月妃、連雅慧、艾昌瑞(2011)。便利商店員工情緒勞務、組織公民行為與組織績效相關之研究。休閒運動保健學報,2,82-98。
何月妃、連雅慧、艾昌瑞(2012)。自我監控、工作滿意與情緒勞務對護理人員相關之研究。運動健康休閒學報,2,244-256。
余民寧、陳柏霖、湯雅芬(2012)。大學生心理資本量表編製及其相關因素之研究。教育研究與發展期刊,8(4),19-52。余明助、劉明蓉(2013)。組織變革策略、工作壓力、正向心理資本與情感性變革承諾關係之研究。勞資關係論叢,14(2),43-67。
吳宗祐(2003)。工作中的情緒勞動:概念發展、相關變項分析、心理歷程議題探討(未出版之博士論文)。國立台灣大學,臺北市。
吳宗祐,鄭伯壎(2003)。由外圍到核心,由對立到統合,由單元到多元,由國外到本土─組織情緒研究的回顧與前瞻。應用心理學研究,19,137-173。吳宗祐,鄭伯壎(2006a)。難應付客戶頻次、知覺服務訓練效用兩者及情緒勞動與情緒耗竭之關係—資源保存理論」的觀點。管理學報,95,581-599。吳宗祐,鄭伯壎(2006b)。工作投入、調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果。中華心理學刊,48(1),69-87。吳明隆(2001)。教育行動研究導論—理論與實務。臺北市:五南。
吳明隆(2007)。SPSS統計應用學習實務:問卷分析與應用統計(三版)。台北:知城圖書。
吳明隆(2008)。論文寫作與量化研究。臺北巿:五南。
吳明隆(2010)。結構方程模式:AMOS的操作與應用(二版二刷)。台北:五南。
吳明鋗(2013)。大學教師工作投入、工作壓力、工作滿意與組織承諾之相關研究-以ESI核心競爭學門為例(未出版之博士論文)。國立臺灣師範大學,臺北市。吳啟端(2005)。警察人員遭遇暴行被害之相關因素與對策之研究-以臺中市警察局為例(未出版之博士論文)。國立中正大學,嘉義縣。
吳慧君(2010)。大學行政人員知覺組織支持、組織創新、工作活力與工作績效關係之研究-以獲教學卓越計畫大學為例(未出版之博士論文)。國立高雄師範大學,高雄市。呂家芬、林佩芬、曾瓊文(2008)。高績效人力資源管理措施對工作績效、離職傾向之影響-以美髮服務業為例。美和技術學院學報,27(2),95-112。
呂晶晶(2009)。國民小學教育人員情緒勞務量表發展及其影響因素之研究(未出版之博士論文)。國立新竹教育大學,新竹市。李芸蘋、陳以亨、陳先郡、陳啟文(2013)。台灣警務人員之工作使命感研究。公共行政學報,46,29-58。李湧清(1987)。台灣省警察機關組織編制之研究。桃園縣:中央警官學校犯罪防治。
李湧清(2004)。警察勤務理論與實務(增訂五版)。臺北:揚智。
李雯智(2009)。國小教師自我效能、工作特性、工作滿足、工作倦怠與組織公民行為之關係(未出版之博士論文)。國立嘉義大學,嘉義縣。李藹慈、洪瑜珮(2009)。師徒功能與房屋仲介業務人員工作績效的關係-自我效能之中介效果。人力資源管理學報,9(1),23-43。沈進成、王銘傑(2005)。工作士氣對工作績效影響關係之研究-以工作壓力為干擾變項。經營管理論叢,3(1),81-98。沈碩彬(2013)。高中職教師心理資本、工作價值觀、情緒勞務與學校生活適應之徑路模式探析(未出版之博士論文)。國立高雄師範大學,高雄市。周子敬(2006)。結構方程模式(SEM):精通LISREL(初版一刷)。台北:全華。
周子敬(2006)。結構方程模式(SEM):精通LISREL。全華圖書。
孟維德、黃翠紋(2009)。分駐(派出)所男、女警共同服勤成效之研究。臺北:內政部警政署。
林尚平(2000)。情緒勞務負擔量表之發展。中山管理評論,8(3),427-447。
林尚平、劉敏興、陳建龍(2013)。職涯功能定位與專業承諾之關係:以工作滿意度為中介變項。觀光休閒學報,19(2),179-205。林建忠(2003)。組織承諾與工作滿意之調查研究-嘉義縣市警察和消防人員之比較(未出版之碩士論文)。國立中正大學,臺北市。
林誠、高振源(2010)。工作滿意、知識分享與工作績效之關聯性研究-以3M公司為例。績效與策略研究,7(2),54-76。林輝南、朱志忠(2011)。第一線服務人員幽默感、情緒勞動能力、自我效能與顧客關係品質之探討。中華管理學報,12(3),1-20。林璨璋(1993)。警察之任務、業務與勤務-以問題為導向之警察策略。警學叢刊,24 (2),61-74。
邱皓政(2012)。量化研究法(三):測量原理與量表發展技術(初版一刷)。台北:雙葉書廊有限公司。
洪蘭(1997)。學習樂觀 樂觀學習。臺北市:遠流。
倪福德、曾敏豪、陳文詮、張家銘(2015)。大學羽球選手心理資本與運動成就之研究。運動休閒管理學報,12(2),19-34。孫俊傑、龔心怡(2010)。國民中學兼任行政職務教師情緒勞務、教師自我效能及學校效能關係之研究。彰化師大教育學報,18,29-62。孫國華(2014)。國小教師心理資本、情緒勞務、實用智能與教學效能徑路模式之建構及驗證(未出版之博士論文)。國立高雄師範大學,高雄市。徐士弘(2012)。台南市國民小學學校組織健康與教師心理資本關係之研究。教育研究論壇,4(1),71-90。翁萃芳(2002)。臺灣地區警察人員的工作壓力。警學叢刊,32(5),33-65。馬秀蘭、吳德邦(2008)。統計學:以SPSS for Windows為例(三版二刷)。台北:新文京開發。
馬秀蘭、吳德邦(2008)。統計學:以SPSS for Windows為例(三版二刷)。台北:新文京開發。
張春興(1991)。教育心理學-三化取向的理論與實踐。臺北:東華。
張偉豪(2011)。SEM論文寫作不求人(一版)。高雄:三星統計。
張淵菘(2013)。警察受理住宅竊盜報案服務滿意度影響因素之研究。中國行政評論,19(3),47-90。張鴻梅(2013)。銀行員工教育訓練成效、生涯自我效能、工作滿意與組織承諾之關聯性之研究(未出版之博士論文)。國立彰化師範大學,彰化縣。
梁心禎、王伯頤(2014)。集合式住宅社區駐衛保全人員工作滿意度因素研究-以大台北地區為例。犯罪學期刊,17(1),63-84。粘淑芬(2014)。高中職校長倫理領導行為、教師正向心理資本與教師倫理行為關係之研究:以學校倫理氣候為調節變項(未出版之博士論文)。國立彰化師範大學,彰化市。許士軍(1977)。工作滿足、個人特徵與組織氣候—文獻檢討及實證研究。國立政治大學學報,35,13-56。
許士軍(1994)。管理學。台北:東華書局。
許昌隆、林淑慧(2015)。以人力資本觀點探討醫院員工教育訓練需求、教育訓練成效移轉與工作績效之關聯。勞資關係論叢,17(1),37-59。
連淑君、管雪惠、薛應敏(2013)。海運承攬業員工工作價值觀、工作-家庭衝突與工作績效關聯性之研究。航運季利,22(2),61-83。郭志鴻(2013)。警察情緒勞務負荷與工作滿意之研究-以台北市政府警察局派出所員警為例(未出版之碩士論文)。國立中央警察大學,桃園市。
郭福豫(2015)。高職校長課程領導、教師專業學習社群與教師教學效能關係之研究(未出版之博士論文)。國立彰化師範大學,彰化縣。陳正昌、程炳林、陳新豐、劉子鍵(2011)。多變量分析方法:統計軟體應用(六版一刷)。台北:五南。
陳俊誠(2013)。基層員警情緒勞務對工作績效關聯性之研究-以新北市政府警察局中和第二分局為例(未出版之博士論文)。世新大學,臺北市。
陳信憲、許銘珊(2011)。大專校院教師情緒勞務與工作倦怠之相關研究。高雄師大學報,30,01-15。陳春希、湯雅云、何秉真、鄭晉昌(2007)。工作壓力、人格特質與工作投入對警察人員的組織公民行為之研究。公共行政學報,25,67-93。
陳龍、徐敏耕、徐宗福(2013)。醫療資訊人員工作投入、工作壓力及工作滿意度探討。醫務管理期刊,14(2),126-146。陸象君(2013)。直銷商組織認同、知識分享、工作投入與工作績效關係之研究─以美商賀寶芙台灣直銷商為例(未出版之博士論文)。國立高雄師範大學,高雄市。彭于萍(2010)。大學圖書館員工作滿意與工作績效之關係:兼論工作自主性之調節效果(未出版之博士論文)。銘傳大學,臺北市。彭于萍(2012)。探析大學圖書館員工作滿意、工作自主性與工作績效之關係模式。教育資料與圖書館學,49(4),563-608。彭台光、高月慈、林鉦棽(2006)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。曾浚添、林瑞欽(2003)。警察勤務時制對基層員警在工作及生活上適應之研究。警學叢刊,34(1),119-140。黃英忠(2003)。人力資源管理(二版)。臺北市:三民。
黃英忠、溫金豐 (1995)。外在經營環境與企業教育訓練實施及經營績效關係之研究。人力資源管理學報,5,41-60。
黃家溱(2014)。現代禮儀師情緒勞務、工作壓力與領導效能關係之研究(未出版之博士論文)。國立高雄師範大學,高雄市。黃培文(2004)。工作適性的組織、群體及職務層次對工作滿意、工作績效與工作轉換意圖的同時效果-以台灣旅館業餐飲部員工為例(未出版之博士論文)。國立中山大學,高雄市。黃新福、林興濱(2014)。組織變革認知對員工工作士氣及工作績效影響之研究:以K公司案為例。管理資訊計算,3,54-76。監察院(2014)。103內正002號糾正文。台北:作者。
劉奕禎、盧瑞山、侯堂盛(2013)。國高中體育教師心理資本與創意教學之研究。嘉大體育健康休閒期刊,12(2),15-25。蔡秀涓(2004)。公務人力資本之理論與政策原則。人事月刊,38(1),13-24。
鄭善印、謝儒泰(2005)。警察機關績效制度之研究報告。內政部委託之國政研究報告(編號:內政(研)094-005號)。臺北市,內政部。
盧心雨(2010)。體育行政人員工作滿意、工作壓力、組織承諾與工作績效之研究(未出版之博士論文)。國立臺灣師範大學,臺北市。糠明珊(2011)。家有學齡前子女之已婚就業女性其家務工作、支薪工作與自我效能對生活滿意之影響:自我效能的中介效果(未出版之博士論文)。國立臺灣師範大學,臺北市。謝佳懿(2012)。高中教師自我效能、工作壓力、教師學習與工作滿意度關係之研究(未出版之博士論文)。國立高雄師範大學,高雄市。謝琇玲、謝宜樺(2014)。員工工作績效的影響因素探討:華人社會文化脈絡與心理行為現象。勞資關係論叢,14(2),1-22。
貳、英文部份
Cohen A., & Abedallah M.(2015). The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance. Management Research Review, 38(1), 2- 28.
Adams, J. S. (1963). Toward an understanding of inequity. Journal of Abnormal and Social Psychology, 67(5), 422-436.
Adelmann, P. K. (1995). Emotional labor as a potential source of job stress. In S. L. Sauter & L. R. Murphy (Eds.), Organizational risk factors for job stress, 371-381. Easton, MD: Easton Publishing.
Albert Bandura(2015). On Deconstructing Commentaries Regarding Alternative Theories of Self-Regulation. Journal of Management, 41(4), 1025-1044.
Alderfer, C. P. (1972). Existence relatedness and growth need in organizational setting. New York, NY: the free press.
Arvey, R. D., Renz, G. L., & Watson, T. W. (1998). Emotionality and job performance: implications for personnel selection. Personnel and Human Resources Management, 16, 103-147.
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115.
Avey, J. B., Luthans, F., & Jensen, S. (2009). Psychological capital: A positive resource for combating stress and turnover. Human Resource Management, 48(5), 677-693.
Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Advances in Behaviour Research and Therapy, 1(4), 139-161.
Bandura, A. (1978). Self-efficacy:Toward a unifying theory of behavioral change. Psychological Revies, 84(2), 191-215.
Bandura, A. (1982). Self-efficacy mechanism in human agency. AmericanPsychologist, 37(2), 122-147.
Bandura, A. (1994). Self-efficacy. In V. S. Ramachaudran(Ed.), Encyclopedia of human behavior, 4, 71-81. New York:Academic Press.
Bandura, A. (1997a). Self-efficacy: The exercise of control. NY: W.H. Freeman and Company.
Bandura, A. (1997b). Exercise of personal collective efficacy in changingsocietie. In Self-efficacy in changing societies, 1-45. NY: Cambridge Uinversity Press.
Beal, D. J., Trougakos, J. P., Weiss, H. M., & Green, S. G. (2006). Episodic process in emotional labor: Peceptions of affective delivery and regulation strategies. Journal of Applied Psychology, 44(1), 1-26.
Bernard, J.J., & Ajay, K.K. (1991). Supervisory Feedback: Alternative Types and Their Impact on Salespeople’s Performance and Satisfaction,” Journal of Marketing Research, 190-201.
Bogler, R. (2001). The influence of leadership style on teacher job satisfaction. Educational Administration Quarterly, 37, 662-683. http://doi.org/c8z
Vermeeren, B., Kuipers, B., & Steijn, B.(2013). Does Leadership Style Make a Difference? Linking HRM, Job Satisfaction, and Organizational Performance. Public Personnel Administration, 34(2), 174-195.
Caprara, G. V., Barbaranelli, C., Borgogni, L., & Steca, P. (2003). Efficacy beliefs as determinants of teachers' job satisfaction. Journal of Educational Psychology, 95(4), 821-832.
Caprara, G. V., Barbaranelli, C., Steca, P., & Malone, P. S. (2006). Teachers' self-efficacy beliefs as determinants of job satisfaction and students' academic achievement: A study at the school level. Journal of School Psychology, 44(6), 473-490.
Carver, C. S., & Scheier, M. F. (2002). The hopeful optimist. Psychological Inquiry, 13(4), 288-290.
Coutu, D. L. (2002). How resilience works. Harvard Business Review, 80(5), 46-55.
Davenport, T. O. (1999). Human Capital. San Francisco: Joseey-Bass.
Diefendorff, J. M., & Richard, E. (2003). Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88(2), 284-294.
Diefendorff, J. M., Croyle, M. H., & Grosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339-357.
Edwards, B. D., Bell, S. T., Arthur, W., & Decuir, A. D. (2008). Relationships between facets of job satisfaction and task and contextual performance. Applied Psychology: An International Review, 57(3), 441-465.
Envick, B. R. (2005). Beyond human and social capital: the importance of positive psychological for entrepreneurial success. The Entrepreneurial Executive, 10, 41-52.
Fisher, C. D., & Ashkanasy, N. M. (2000). The emerging role of emotions in work life: An introduction. Journal of Organizational Behavior, 21, 123-129.
Gay, L. R., Mills, G. E., & Airasian, P. (2012). Educational research: Competencies for analysis and applications (10th ed.). Boston: Pearson.
Ghiselli,deck, E. E., Campbell, J. P., & Zedeck, S. (1981).Measurement theory for the behavioral sciences. San Franciso: Freeman.
Gillet, B., & Schwab, D. P. (1975). Convergent and discriminant validities of corresponding jobdescriptive index and Minnesota Satisfaction Scale. Journal of Applied Psychology, 60(3), 313-317.
Grandey, A. A. (2000). Emotional regulation in the workplace: A new way conceptualize cmotional labor. Journal of Occupational Health Psychology, 5, 95-110.
Hackman, J. R., & Oldham G. R. (1975). Development of the job diagnostic survey. Journal of Applied Pschology, Fuller Theological Seminary, 60(2), 159-170.
Imran, H., Arif, I., Cheema, S., & M. Azeem(2014). Relationship between Job Satisfaction, Job Performance, Attitude towards Work, and Organizational Commitment. Entrepreneurship and Innovation Management Journal, 2(2), 135-144.
Herzberg, F. (1968). One more time:How do you motivate employees? Harvard Business Review, Jan-Feb, 53-62.
Herzberg(1966). Work and the Nature of Man, New York: World.
Herzberg, F. (1959). Job attitudes: Review an opinion. Pittsburg, PA: Psychological Services of Pittsburg.
Herzberg, F. (1966). Work and The Nature of Man. The World Publishing Co., 72-74.
Hochschild, A.R. (1993). Preface, In S. Fineman(Eds.)., Emoion in organizations(pp. 36-57). London: Sage.
Hochschild, A. R. (1975). The sociology of feeling and emotion: Selected possibilities. In M. Millman & R. M. Kanter (Eds.), Another voice: Feminist perspectives on social life and social science , 280-307. New York: Octagon books.
Hochschild, A. R. (1983). The managed heart. Berkely, CA: University of Califirnia Press.
Hochschild, A. R. (1990). Ideology and emotion management: A perspective and path for future research.In T. D. Kemper(Ed.), Research agendas in the sociology of emotions, 117-144. New York: the University Press.
Hochschild, A. R. (1979). Emotion work, feeling rules and social structure. American Journal of Sociology, 85, 551-575.
Hoppock, R. (1935). Job satisfaction. Oxford, England: Harper.
Humphrey, R. H., Ashforth, B. E., & Diefendorff, J. M. (2015). The bright side of emotional labor. J. Organiz. Behav., doi: 10.1002/job.2019.
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407.
Karatepea, O. M., Uludagb, O., Menevisc, I., Hadzimehmedagic, L., & Baddar, L. (2006). The effects of selected individual characteristics on frontline employee performance and job satisfaction. Journal of Applied Psychology, 63(2), 263-265.
Katz, & Kahn(1978). The social psychology of organizations. New York: John Wiley.
Korman(1977). Organization Behavior, Englewood Cliffs. N. J: Prentice Hall, Inc.
Kreitner, R., & Kinicki, A. (2012). Organizational behavior (10th ed.). New York, NY: McGraw-Hill/Irwin.
Lee, Y.D., Lain, J.W., & Chen, C.Y. (1999). A Study on the Measurement of Productivity for White-Collar Employees-A Case of Electronic Industry in Taiwan, The Chinese Military Academy Journal, 345-361.
Leonard, E., & Williams, J. R. (2001). An empirical examination of accountability perceptions within a multi-source feedback system. Paper presented at the meeting of the Society of Industrial/Organizational Psychology. San Diego, CA.
Lepark, D. P., & S. A. Snell(1999). The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development. Academy of Management Review, 24(1), 31-48.
Locke, E. A. (1973). Satisfactions and dissatisfactions among white and blue collar employee. Journal of Applied Psychology, 58, 159-167.
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette & L. M. Hough (Eds.). Handbook of industrial and organizational psychology , 1297-1349. Palo Alto, CA: Consulting Psychologists Press.
Lord, R. G., Klimoski, R., & Kanfer, R. (2002). Emotions in the workplace. San Francisco: Jossey-Bass.
Luthans, F. (2002). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Executive, 16, 57-72.
Luthans, F., & Jensen, S. M. (2002). Hope: A new positive strength for human resource development. Human Resource Development Review, 1(3), 304-322.
Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541-572.
Luthans, F., Avolio, B.J., Walumbwa, F.O., & Li. (2005). The Psychological Capital of Chinese Workers: Exploring the Relationship with Performance. Management and Organization Review, 1, 249-271.
Luthans, F., Luthans, K. W., & Luthans, B. C. (2004). Positive psychological capital: Beyond human and social capital. Business Horizons, 47(1), 45-50.
Luthans, F., Norman, S. M., Avolio, B. J., & Avey, J. B. (2008). The mediating role of psychological capital in the supportive organizational climate–employee performance relationship. Journal of Organizational Behavior, 29(2), 219-238.
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological Capital, Developing the Human Competitive Edge. New York: Oxford University Press.
Matteson M. L., Chittock S. & Mease D. (2015). In Their Own Words: Stories of Emotional Labor from the Library Workforce. The Library Quarterly: Information, Community, Policy, 85(1), 85-105.
Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labour. Academy of Management Review, 21(4), 986-1010.
Morris, J. A., & Feldman, D. C. (1997). Managing emotions in the workplace. Journal of Managerial Issues, 9(3), 257-275.
Mueller, O. R. (1997). Structural equation modeling: Back to Basics. Structural equation modeling, 353-369.
Nelson, D., & Cooper, C. L. (2007). Positive organizational behavior: Accentuating the positive at work. Thousand Oaks, CA: Sage.
Netemeyer, R. G., Durvasula, S., & Lichtenstein, D. R. (1991).A cross-national assessment of the reliability and validity of the CETSCALE. Journal of Marketing Research, 28(3), 320-327.
Organ, D. W. (1977). A Reappraisal and Reinterpretation of The Satisfaction-Causes-Performance Hypothesis, Academy of Management Review, 2, 46-53.
Organ, D. W., & Near, J. P. (1985). Cognitive vs affect in measures of job satisfaction. International Journal of Psychological, 20(1), 241-253.
Porter, L., & Lawler, E. (1968). Managerial Attitudes and Performance. Homewood, IL: Dorsey.
Pugh, S.D. (2001). Service with a Smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018-1027.
Pulakos, D. E., Schmitt, N., Dorsey, W. D., Arad, S., Hedge, W. J., & Borman, W. C. (2000). Predicting adaptive performance: Further test of a model of adaptability. Human Performance, 15(4), 299-323.
Refaeli, A., & Sutton, R. I. (1991). Emotional strategies as means of social influence: Lessons from criminal interrogator and bill collectors. Academy of Management Journal, 34(4), 247-755.
Robbins(1983). Organizational behavior. Upper Saddle River. NJ: Practice Hall.
Robbins(1998). Organizational Behavior: Concepts, Controversies, Applications, 8th ed., Prentice Hall, Upper Saddle River, New Jersey.
Roberg, & Kuykendall(1990). Police Organization and Management: Behavior, Theory, and Processes. CA: Brooks/Cole Publishing Company.
Schulman, P. (1999). Applying learned optimism to increase sales productivity. Journal of Personal Selling and Sales Management, 19, 31-37.
Seashore, S. E., & Taber, T. D. (1975). Job satisfaction and their correlates. American Behavior and Scientists, 18(1-2), 346-352.
Skaalvik, E. M., & Skaalvik, S. ( 2007). Dimensions of teacher self-efficacy and relations with strain factors, perceived collective teacher efficacy, and teacher burnout. Journal of Educational Psychology, 99, 611-625.
Skaalvik, E. M., & Skaalvik, S. (2014). Teacher self-efficacy and perceived autonomy: Relations with teacher engagement, job satisfaction, and emotional exhaustion. Psychological Reports, 114(1), 68-77.
Smith, C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand McNally.
Snyder, C. R., Irving, L. M., & Anderson, J. R. (1991). Hope and health. Handbook of Social and Clinical Psychology: The Health Perspective, 162, 285-305.
Spector, P. E. (1985). Measurement of Human service shotaff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13(6), 693-713.
Terracciano, A., Costa, P. T., & McCrae, R R. (2006). Personality plasticity after age 30. Personality and Social Psyhcology Bulletin, 32 (8), 999-1009.
Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organization commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personal Psychology, 40, 259-291.
Tschannen-Moran, M., & Hoy, A. W. ( 2001). Teacher efficacy: Capturing an elusive construct. Teaching and Teacher Education, 17, 783-805.
Turner, N., Barling, J., & Zacharatos, A. (2002). Positive psychology at work. In C. R. Snyder & S. J. Lopez(Eds), 715-728. New York: Oxford University.
Wagnild, G. M., & Young, H. M. (1993). Development and psychometric evaluation of the resilience scale. Journal of Nursing Measurement, 1, 165-178.
Warr, P., Cook, J., & Wall, T. (1979). Scales for the measurement of some work attitudes andaspects of psychological well-being. Journal of Occupational Psychology, 52, 129-148.
Weiss, D. J., Davis R. V., England, G. W., & Lofquist L. H. (1967). Manual for the Minnesota satisfaction questionnaire. Minneapolis: Minnesota studies in vocational rehabilition. University of Minnesota Industrial Relations Center.
Wexley, K. N., & Yuki, G.A. (1975). Organizational behavior and industrial psychology. New York, NY: Oxford.
Wharton, A. S. (1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20(2), 205-232.
Hur , Moon , Jung (2015). Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction. Journal of Services Marketing, 29(1), 71-80.
Wright, T. A., & Cropanzano, R. (2000). Psychological well-being and job satisfaction as predictors of job performance. Journal of Occupational Health Psychology, 1(5), 84-94.
Wu, S. F. V., Lee, M. C., Liang, S. Y., Chuang, Y. H., Lu, Y. Y., &Wu, M. P. (2012). Self-efficacy, professional commitment, and job satisfaction of diabetic medical care personnel. Contemporary Nurse: A Journal for The Australian Nursing Profession, 43(1), 38-46.
Yang, M. (2012). Transformational leadership and Taiwanese public relations practitioners’job satisfaction and organizational commitment. Social Behavior & Personality: An International Journal, 40(1), 31-46.
Yildirim, I.(2015). A Study on physical education teachers: the Correlation between self-efficay and job satisfaction. Edcation, 135(4), 477-485.
Zapf, D., Vogt, C., Seifert, C., Mertini, H., & Isic, A. (1999). Emotion work as a source of stress: The concept and development of an instrument. European Journal of Work and Organizational Psychology, 8(3), 371-400.