:::

詳目顯示

回上一頁
題名:組織氣候與組織承諾對離職傾向關係之研究
作者:洪麗美
作者(外文):Li-Mei,Hung
校院名稱:大葉大學
系所名稱:管理學院博士班
指導教授:李德治
學位類別:博士
出版日期:2014
主題關鍵詞:組織 氣候組織承諾工作壓力薪資滿 意度離職傾向OrganizationalClimateOrganizational CommitmentJob StressPay satisfactionTurnover Intention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:84
中文摘要
  本研究之目的在於探討組織氣候、組織承諾對離職傾向之關係,以壽險業務人員為研究對象,共發放990份問卷,有效問卷回收數為771份,根據所得資料透過描述性分析、信度檢定、簡單線性迴歸分析等統計方法,來驗證研究變項之影響關係。主要研究結果發現如下:
1.組織氣候與組織承諾對離職傾向具負向影響。
2.工作壓力對組織氣候與組織承諾之交互作用會影響離職傾向。
3.組織氣候對組織承諾呈正向影響。
4.組織氣候透過組織承諾之中介對離職傾向成立,且組織氣候為
完全中介變數。
5.薪資滿意度會影響工作壓力對組織氣候、組織承諾與離職傾向間的調節效果,即當薪資滿意度高的時候工作壓力會有較低的調節效果,薪資滿意度低的時候工作壓力會有較高的調節效果。
關鍵字:組織氣候、組織承諾、工作壓力、薪資滿意度、離職傾向
ABSTRACT
The purpose of this study is to explore the relationship between Organizational Climate, Organizational Commitment, Job Stress, Pay satisfaction, and Turnover intention .The research was analyzed with questionnaires collected from service persons in Life Insurance Industry in Taiwan.Total 990 questionnaires were administered and 771 effective respondents were acquired.The data was analyzed by descriptive statistics, reliability analysis, Simple linear regression analysis, to examine the relationship among the constructs.The major results of this study were as following:
1. Organizational Climate and Commitment has Negative effect on the Turnover intention.
2. Job pressure on the interaction of organizational climate and commitment affect turnover intention.
3.Organizational Climate has positive effect on the. Organizational Commitment.
4. Organizational climate through intermediary organizations commitment on turnover intention, and organizational climate as Completely mediating variables.
5. Pay Satisfaction pressure will affect the work of the organization when the climate, the moderating effects between organizational commitment and turnover intention, that is when the payroll job satisfaction is high when there is low pressure regulating effect, salary satisfaction will be lower than the operating pressure high adjustment effect.
Key Words :Organizational Climate、Organizational Commitment、Job Stress、
Pay Satisfaction、Turnover Intention.
參考文獻
一、中文部分

Dessler,G.(2001),現代人力資源管理(方世榮譯)(8版),台北:華泰文化事業股份有限公司,(原文於2000年出版)。
Nalbantian, Haig R. Szostak, Anne (2004),減少跳槽,「艦隊銀行」有妙招,哈佛商業評論中文版, 32, 98-107。
Robbins,S.P.(1995),組織行為學(李青芬、李雅婷、趙慕芬等合譯)第6版,台北:華泰文化事業股份有限公司,(原文於1992年出版)。
丁虹(1988),企業文化與組織承諾之關係研究,國立政治大學企業管理研究所博士論文。new window
丁怡瑛(2007),員工環境威脅認知對工作壓力與離職傾向之影響-以北區溫泉旅館業為例,國立雲林科技大學休閒運動研究所碩士論文。
毛筱艷(2008),組織承諾對工作生活品質與離職傾向間關係之干擾效果。北商學報,(13),81-96。new window
王國揚(2002),角色衝突、工作壓力與離職傾向關係之探討-以財政部台灣省中區國稅局為例,國立中山大學人力資源管理研究所碩士論文。
王美娟(2006),不同世代員工的人格特質對其工作滿足、組織承諾與離職傾向之影響。國立中山大學人力資源管理研究所碩士論文,未出版,高雄市。
李青芬、李雅婷、趙慕芬等合譯,2001,組織行為學第九版,Stephen P. Robbins著,台北:華泰書局。
李逸(2004),公共衛生護理人員工作壓力感受、因應策略與壓力結果之探討-以互動型工作壓力模式為架構‧台灣衛誌,23 (5),398-405。new window
李德治、童惠玲(2007),統計學。台北:博碩。
杜佩蘭(1999),組織承諾、角色衝突與工作滿足及其相關因素之研究─以高雄市政府主計處外派人員為例,國立中山大學人力資源管理研究所碩士論文。
林美娟、吳鈴珠、劉春卿、林淑媛(2010),比較不同工作直及護理人員之組織承諾與離職意願‧高雄護理雜誌,27 (1),1-12。
吳岱樺(2002),員工離職經驗與組織承諾之關係探討,私立文化大學國際企業管理研究所碩士論文。
卓靜怡(2003),報社激勵制度與員工工作績效關係之初探研究─以中國時報為例,銘傳99大學傳播管理研究所碩士論文。
柯際雲(1995),企業員工個人特性、及其知覺之工作特性與領導型態對組織承諾的影響,國立中興大學企業管理研究所碩士論文。
侯望倫(1984),工作壓力的實證研究-組織氣候、角色特性、人格特質與壓力症狀的關係,國立政治大學企業管理研究所未出版之碩士學位論文。
洪啟方(2003),工作滿足與員工離職傾向關係之研究,國立台灣師範大學工業科技教育研究所碩士論文。
莊采華(2008),主管領導風格對工作壓力與離職傾向關係之研究—台灣地區保險業為例,私立大同大學事業經營研究所碩士論文。
梁瑞安(1990),國小教師組織溝通、角色壓力與組織承諾關係之研究,國立高雄師範大學教育研究所碩士論文。
林芳菁(2009),幼兒教師工作壓力與離職傾向之研究-以台南地區為例。屏東教育大學學報-教育類,32,pp.65-100。new window
陳梅麗、林小玲、連金延、余先敏、蔡欣玲(2000),醫學中心護理人員工作壓力、離職意願與離職行為之相關性研究‧榮總護理,17 (3),260-269。new window
陳慧婷(2005),業務人員業務競爭型態對離職傾向之影響,私立中國文化大學國際企業管理所博士論文。new window
Drucker, P. F. (1973),管理:任務、責任、實務(許士軍譯),台北:
地球出版社,(原文於1973 年出版)。
郭倍宏(2010),工作-家庭衝突、工作壓力、知覺主管支持與離職傾向關係研究:以輔導會所屬員工為例,未出版之碩士論文,國立中正大學企業管理所。
張誠仁(2001),個人特質、工作滿足、工作壓力、主管領導與離職傾向關係之研究—壽險行銷人員之探討,私立逢甲大學保險學系碩士論文。
張乃宏(2005),組織變革後員工對組織氣候、領導行為與留任意願之相關性研究-以A軍修補大隊為例,私立樹德科技大學經營管理研究所碩士論文。
張火燦(1998),策略性人力資源管理。新北市:揚智出版社。
彭金隆,沈經洪,鄭家宜(2001),我國壽險業務員成就動機、角色認知、組織承諾與離職傾向之研究,保險專刊(64),131-154。new window
黃瀞儀(2006),組織成員的個別差異、薪資滿意及組織承諾相關性之研究—以高科技產業為例,私立逢甲大學企業管理所碩士論文。
黃淑錦(2002),影響壽險業業務人員定著率因素之研究,國立高雄第一科技大學風險管理與保險所碩士論文。
湛瑄宇(2000),員工薪資滿足之前因後果之研究,中原大學企業管理學系未出版碩士論文。
楊清濤(2010),企業員工工作壓力、工作滿意度與離職傾向的關 係研究,吉林大學商學院人力資源管理碩士論文。
鄞惠君(2002),海陸輪調制度對海陸勤人員工作滿足與組織承諾之相關探討─以A 公司海陸勤人員為例,國立中山大學人力資源管理研究所碩士論文。
蔡文玉(2012),影響壽險業務員離職傾向之研究,國立東華大學管理學院高階經營管理碩士在職專班碩士論文。
蔣景清(2002),組織氣候、組織承諾與組織公民行為關係之研究--以C 工廠為例,國立中山大學人力資源研究所。
謝安田、李培銘(2003),金融服務業特性對績效奬金與離職傾向關係之干擾效果,文化商管學報/Business Review,8 (1),1-19。
趙勇(2010),結構化工作滿意度及其對離職傾向的影響研究。
韓雪佳(2012),崑山外資企業員工離職原因及防範,華東理工大
學碩士論文。
中華民國人壽保險商業同業公會網址http://www.lia-roc.org.tw/indexasp/indexasp.htm
行政院主計處
http://www.dgbas.gov.tw/mp.asp?mp=1

二、英文部分
Aarons, G. A., & Sawitzky, A. C. (2006).Organizational climate mediates the effect of culture on work attitudes and staff turnover in mental health services. Administration and Policy in Mental Health and Mental Health Services Research, 33(3), 289–301.
Abelson, M. A. (1987). Examination of avoidable and unavoidable turnover. Journal of Applied Psychology, 72(3), 382-386.
Adebayo, S. O. &Ogunsina, S. O.(2011) Influence of Supervisory Behaviorand Job Stress on Job Satisfaction and Turnover Intention of Police Personnel in Ekiti State. Journal of Management & Strategy, 2(3), 13-20.
Ahmad, S.A, Shahzad, K.B, ShamsurRehmanc, Khan, N.A.d, Shad, I.U.D.(2010).Impact of organizational commitment and organizational citizenship behavior on turnover intentions of call center personnel in Pakistan. European Journal of Social Sciences, 17(4), 585-591.
Aiken,L.,Clarke,S.,Sloane,D.,Sochalski,J.&Silber,J.(2002).Hospital Nurse Staffing and Patient Mortality, nurse Burnout, and Job Dissatisfaction. Journal of the American Medical Association, 288, 1987-1993.
Al-Alawai A. I. (2005). Motivating factors on information technology
employees in Bahrain hotel industry. Issues in Information Systems,1(2), 112-115.
Allen, T. D. (2001).Family-supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior, 58, 414–435.
Al-Shammari, M. M. (1992).Organizational climate. Leadership and Organizational Development Journal, 13(6), 30-32.
Anderson, S. E., Coffey, B. S., & Byerly, R. T. (2002).Formal organizational initiatives and informal workplace practices: Links to work–family conflict and job-related outcomes. Journal of Management, 28 (6), 787–810.
Aryee, S.&Tan,K.(1992).Antecedents and Outcomes of Career Commitment. Journal of Vocational Behavior, 40, 288-305.
Asal barghi , Zahra (2010). The relationship between organizational climate and self efficacy and organizational commitment in the employees of the health medical education ministry. M.A. thesis Tehran: Islamic Azad University.
Barak, M. E., Levin, A., & Nissly, Jan A., (2006). Why do they leave?
Modeling child welfare workers' turnover intentions. Children and Youth Services Review, 28(5),548-577.
Beehr, T.A. & Newman, J.E.(1978). Job Stress, Employee Health, and Organizational Effectiveness. A Fact Analysis, Model and Literature Review. Personnel Psychology, 31,665-699.
Behson, S. J. (2005). The relative contribution of formal and informal organizational work–family support. Journal of Vocational Behavior, 66, 487–500.
Brief, A.P. & Motowidlo, S.J. (1986).Prosocial Organization Behavior. Academy of Management Review, 11(4), 710- 725.
Bridge, B. (2003).Visionary Leadership and Effective Management In Education. Istanbul: Beyaz Press.
Brunetto, Y.A , Teo, S.T.B, Shacklock, K.C, Farr-Wharton, R.D. (2012).Emotional intelligence, job satisfaction, well-being and engagement: Explaining organisational commitment and turnover intentions inpolicing. Human Resource Management Journal , 22(4) 428-441.
Buchanan, B.(1974).Building Organizational Commitment, the Socialization of Mangers in Work Organization. Administrative Science Quarterly, 19(11), 533-546.
Caplan, R.D., & Jones, K.W.(1975).Effect of working load, role ambiguity, and Type A personality on anxiety, depression, and heart rate. Journal of Applied Psychology, 60(6), 713-719.
Cartwright, S., & Cooper, C. L.(1997).Managing workplace stress. California: Sage.
Casper, W. J., & Buffardi, L. C.(2004).Work-life benefits and job pursuit intentions: The role of anticipated organizational support. Journal of Vocational Behavior, 65, 391–410.
Cindy,C.C.(2009).Generational difference.www.irem.org/jpm.
Cotton, J. L., & Tuttle, J. M. (1986). A meta-analysis and review with
implications for research. Academy Management Review, 11(1), 55-70.
Chen, Z., &Francesco, A.(2000).Employee demography, organizational commitment, and turnover intentions in China: Do cultural differences matter? Human Relations, 53, 869-887.
Chen, X.-Q.,& Li, H.-T.(2013).Gray relational analysis on airline employees' pay satisfaction and violations. International Conference on Management Science and Engineering - Annual Conference Proceedings, 288-293.
Davidson, M., Manning, M.L., Brosnan, P.,& Timo, N. (2002).Organizational climate, perceived customer satisfaction and revenue per available room in four and five star Australian hotels. Tourism Analysis, 6 (2), 123–137.
Decotiis, T.A.& Summers, T.P.(1987).A Path Analysis of a Model of the Antecedents and Consequences of Organizational Commitment. Human Relations, 40(7), 445-470.
De Gieter, S.A , De Cooman, R.B , Hofmans, J.A , Pepermans, R.A , Jegers, M.C.(2012).Pay-level satisfaction and psychological reward satisfaction as mediators of the organizational justice-turnover intention relationship. International Studies of Management and Organization, 42(1), 50-67.
Denise, K.G. & Susan, K.Y.(2010). Influence of work role and perceptions of climate on faculty Organizational Commitment. Journal of Professional Nursing, 26(2), 108–115.
Dessler, G.(1976).Organization and management: A contingency approach. Englewood Cliffs, N.J.: Prentice-Hall.
Dessler, G.(2001).Human Resource Management (8th ed.). Upper Saddle River, NJ: Prentice Hall International, Inc.
El Akremi, A , Colaianni, G, Portoghese, I, Galletta, M, &Battistelli, A.(2013).How organizational support impacts affective commitment and turnover among Italian nurses: A multilevel mediation model. International Journal of Human Resource Management. DOI:10.1080/09585192.2013.826713
Emberland, J. S., &Rundmo, T.(2010).Implications of job insecurity perceptions and job insecurity responses for psychological well-being, turnover intentions and reported risk behavior. Safety Science, 48(4), 452-459.
Ensari, H.& Zembat R. (1999).Evaluation of a University Based On Organizational Climate. Marmara University SBE, 2(11), 37-49.
Ferguson, G. H., & Ferguson, W. F.(1986).Distinguishing Voluntary from Involuntary Nurse Turnover. Nursing Management, 17, 43-44.
Fishbein, M., & Ajzen, I.(1975).Belief, Attitudes, Intention and Behavior. Reading MA: Addison-Wesley.
Fleming, R., Baum, A., & Singer, J. E.(1984).Toward an integrative approach to the study, of stress. Journal of Personality and Social Psychology, 46 (4), 939-949.
Forehand, G. A., & Gilmer, B. V. H.,(1964).Environmental variation in studies of organizational behavior. Psychological Bulletin, 62, 228-240.
French,S.,Lenton,R.,Walters,V.&Eyles,J.(2000).An Empirical Evaluation of an Expanded Nursing Stress Scale . Journal of Nursing Measurement, 8(2),161-178.
Fu, W , & Deshpande, S.P(2013).The Impact of Caring Climate, Job
Satisfaction, and Organizational Commitment on Job Performance of Employees in a China's Insurance Company. Journal of Business Ethics,1-11.DOI 10.1007/s10551-013-1876-y.
Gantasala, P.V.,& Padmakumar, R.(2013).The influence of human resource practices on organizational commitment and retention: Evidence from India. Organizational Cultures, 12(1), 1-15.
Glick, W. H. (1985).Conceptualizing and measuring organizational and psychological climate: Pitfalls in multilevel research. Academy of Management Review, 10(3), 601-616.
Glisson, C.(2002).The organizational context of children’s mental health services. Clinical Child and Family Psychology Review, 5(4), 233–253.
Gransson, S., Nswall, K., & Sverke, M.(2009).Work-related health attributions: Their impact on work attitudes. International Journal of Workplace Health Management, 2(1), 6-21.
Griffeth, R.W., Hom, P.W. & Gaertner, S. ( 2000). Ameta-analysis of
Antecedents and correlates of employee turnover:update, moderator tests, and research implications for the next millennium. Journal of Management, 26, 463-488.
Greenberg, J. & Baron, R. A.(1995).Behavior in organization. Englewood Cliff, New Jersey: Prentice Hall Inc.
Greenberg, J., & M. Liebman.(1990).Incentives: The Missing in Strategic Performance. The Journal of Business Strategy, July/August, 8-11.
Griffeth, R. W., Hom, P. W., & Gaertner, S.(2000).A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3), 463-488.
Hall,D.T.& Schneider,B.(1972).Correlates of Organizational Identification as a Function Go Career and Pattern Organizational
Type. Administrative ScienceQuarterly,17, 340-350.
Harris et. al., (2008).An Examination of the Impact of Supervisor on the Relationship between Job Strains and Turnover Intention for Computer Workers. Journal of Applied Social Psychology, 38(8), 2108-2131.
Henderson, R. I.(1979). Compensation management: rewarding performance. Reston, Viginia: Reston Publishing Co.
Heneman, H.G.III, &Schwab, D.P.(1985).Pay Satisfaction: Its Multidimensional Nature and Measurement. International Journal of Psychology, 20, 129-141.
Hinkin, T. R., & Tracey, J. B.(2000).The cost of turnover: putting a p rice on the learning curve. Cornell Hotel and Restaurant Administration Quarterly, 41(3), 14-21.
Hon, A.H.Y.(2013).Does job creativity requirement improve service performance? A multilevel analysis of work stress and service environment. International Journal of Hospitality Management, 35, 161-170.
Howe, Neil. and Strauss, William, Millennial Rising : The Next Great Generation, Vintage Books,2000.
Hrebiniak,L.G.& Alutto,J.A.(1972).Personal and Role-related Factors in the Development of Organizational Commitment. Administrative Science Quarterly, 17(4), 555-573.
Hsu, H-C, Kung, Y-W, Huang, H-C, Ho, P-Y, Lin, Y-Y, & Chen, W-S (2007).Work stress among nursing home care attendants in Taiwan: A questionnaire survey. International Journal of Nursing Studies,44, 736-746.
Iverson, R. D., & Deery, M. (1997).Turnover culture in the hospitality industry. Human Resource Management Journal, 7(4), 71-82.
Jaramillo, Fernando; Mulki, Jay Prakash; Solomon, Paul.(2006).The role of ethical climate on salesperson's role stress, Job attitudes, Turnover intention, and job performance. Journal of Personal Selling & Sales Management, 26(3), 271-282.
Jamal, M.(1990).Relationship of Job Stress and Type-A Behavior to Employees' Job Satisfaction, Organizational Commitment, Psychosomatic Health Problems, and Turnover Motivation. Human Relations, 43(8), 727-738.
James,S.,Dorothy,M.(2010).Designing benefits for the generations.Business Trends.
Jeffery,K.S.,Charles,M.F.& Rajan,V.(1989).Exploring Salesperson Turnover:A Causal Model. Journal of Business Research,18(4), 303-326.
Jones, A. P., & James, L. R.(1979).Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions. Organizational Behavior and Human Performance, 23, 201-250.
Johnston, M.W., C. M. Futrell., A. Parasuraman., & J. Sager. (1988). Performance and job satisfaction effects on salesperson turnover: A replication and extension. Journal of Business Research, 16(1), 67-83.
Joo, B.-K.a , Park, S.b (2010) .Career satisfaction, organizational
commitment, and turnover intention: The effects of goal orientation, organizational learning culture and developmental feedback. Leadership and Organization Development Journal, 31(6), 482-500.
Jou, R.-C, Kuo, C.W. , Tang, M.-L.(2013). A study of job stress and turnover tendency among air traffic controllers: The mediating effects of job satisfaction. Transportation Research Part E. Logistics and Transportation Review, 57, 95-104.
Juhdi, N., Pa'wan, F., Milah, R., Hansaram, S.K.,& Othman, N.A.(2011).Proceedings of the World Multiconference on Applied Economics. Business and Development, 30-36.
Jung, J.A , Kim, Y.B.(2012).Causes of newspaper firm employee burnout in Korea and its impact on organizational commitment and turnover intention. International Journal of Human Resource Management, 23(17), 3636-3651.
Jurkiewicz, C.L., (2000).Ethics Today. Newsletter of the American Society for Public Administration, 2 (3), 1-19.
Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoek, J.D., & Rosenthal, R.A. (1964).Organizational Stress:Studies in Role Conflict and Ambiguity. New York:Wiley.
Kraut, A. I. (1975).Predicting turnover of employees from measured job attitudes.Organizational Behavior and Human Performance, 13, 233-243.
Kristof-Brown,A.L.,Zimmerman,R.D.,&Johnson,E.C(2005).Consequences of individuals fit at work:A meta-analysis of person-job,person-organization,person-group,and person-superisor fit.Personel Psychology,58,281-342.
Kupperschmidt, B.R.,(2000).Multigeneration Employees: Strategies for Effective Management,Health Care Manager, 19 (1), 65-76.
Lam, C.S , O'Higgins, E.R.E(2012).Enhancing employee outcomes: The interrelated influences of managers' emotional intelligence and leadership style. Leadership and Organization Development Journal, 33(2),149-174.
Lance, C. E.(1991).Evaluation of a structural model relating job satisfaction, organizational commitment, and precursors to voluntary turnover.Multivariate Behavioral Research,26(1), 137-162.
Lawler, E,(1971).Pay and Organization Effectiveness: A Psychological View, New York:McGraw-Hill.Lawler.
Lazarus, R. S., & Folkman, S.(1984).Stress, appraised, and coping. New York:Springer.
Lee, H.a, Kim, M.-S.c , Yoon, J.-A.b(2011).Role of internal marketing,organizational commitment, and job stress in discerning the turnover intention of Korean nurses. Japan Journal of Nursing Science, 8(1), 87-94.
Lewin, K. (1951). Field theory in social science, New York: Harper & Bros.85 Co.
Litwin, G. G. & Stringer, R. A.(1968). Motivation and Organizational
Climate. Boston: Harvard University Press.
Litwin,G.H.and Stringer,R.A.(2002).Motivation and Organization Climate.Boston:Harvard University.
Luthans, F. (1982).Organizational behavior. New York: McGraw-Hill.
Marie, M. & Shirley, B. (1994). Managing the stress of change in the public sector.International Journal of Public Sector Management, 7(5), 29~41.
Mark L,M., Michael D,& Rana L.M(2005).Measuring tourism and hospitality employeeworkplace perceptions.Hospitality Management .24 , 75–90.
Mathews,B.P.,& Shepherd,J.L.(2002).Dimensionality of Cook and Wall’s 1980 British organizational commitment scale revisited. Journal of Occupational and Organizational Psychology,75, 369-375.
Marsh,R.M.& Mannari,H.(1977).Organizational Commitment and Turnover:A Predictive Study.Administrative Science Quarterly,22, 57-75.
Martin, T.N., & Sechermerhorn, J.R.Jr.(1983). Work and nonwork influence on health: a research agenda using inability to leave as acritical variable.Academy of Management Review, 8(4) 650-659.
McCaughey, D.a , DelliFraine, J.L.b , McGhan, G.c , Bruning, N.S.(2013) .The negative effects of workplace injury and illness on workplace safety climate perceptions and health care worker outcomes. Safety Science, 51(1), 138-147.
McGregor, D.(1960).The human side of enterprise. New York: McGrawHill.
McMurray, A. J., Scott, D. R., & Pace, R. W. (2004).The relationship between organizational commitment and organizational climate in manufacturing.Human Resource Development Quarterly, 12, 473-488.
Memili, E , Zellweger, T.M, Fang, H.(2013).The determinants of family owner-managers' affective organizational commitment.Family Relations,62(3), 443-456.
Meyer,J. P. & Allen, N. J.(1991).A three-component conceptualization of organizational commitment.Human Resource Management Review, 1(1), 61-98.
Michaels,C.E.& Spector,P.E.(1982).Causes of Employee Turnover:A Test of the Mobley,Griffeth,Hand & Meglino Model. Journal of Applied Psychology,67(1), 53-59.
Miller, H., R., Katerberg, & Hulin, C.(1979).Evaluation of the Mobley, Horner,and Hollingsworth Model of Employee Turnover.Journal of Applied Psychology,64, 509-517.
Miyuki Takase.(2010).A concept analysis of turnover intention: Implications for nursing management. Collegian . 17, 3-12.
Mobley, W. H.(1977).Intermediate Linkages in the Relationship BetweenJob Statisfaction and Employee Turnover. Journal of Applied Psychology , 62, 238.
Mobley,W. H., Horner, S. O., & Hollingsworth, A.T.(1978).An evaluation of precursors of hospital employee turnover.Journal of Applied Psychology,63(4),410.
Mobley,W. H., Griffeth, R.W., Hand, H. H. & Meglino, B. M.(1979). Review and conceptual analysis of the employee turnover
process. Psychological Bulletin, 86,493-522.
Mok,E.and Au-Yeung,B.(2002).Relationship between Organizational Climate and Empowerment of Nurses in Hong Kong.Journal of Nursing Management,10,129-137.
Moran, E. T., & Volkwein, J. F. (1992). Human Relations, 45, 19-29.
Morris, J.H., & Sherman, J.D.(1981).Generalizability of organizationalcommitment model. Academy of Management Journal, 24(3), 290-302.
Mottaz, C.J.(1988).Determinants of organizational commitment, Human Relations,41, 467-482.
Mowday, R.T. & L.W. Porter & R.M. Steers, (1982) Employee-Organizational Linkages, New York: Academic Press, 1982, 20-49.
Mulki, J. P., Jaramillo, F., & Locander, W. B.(2006).Emotional exhaustion and organizational deviance: can the right job and a leader’s style make a difference? Journal of Business Research, 59, 1222-1230.
Mynatt, P, Omundson, J, Schroeder, R.G, Stevens, M.(1997).The impact of Anglo-Hispanic ethnicity, gender, position, personality and job satisfaction on turnover intentions: a path analytic investigation. Critical Perspectives on Accounting,8(6), 657-683.
Newman, A.a ,Thanacoody, R.b, Hui, W.a.(2011).The impact of employee perceptions of training on organizational commitment and turnover intentions: A study of multinationals in the Chinese service sector. International Journal of Human Resource Management, 22(8),1765-1787.
Noblet, A. J. & McWilliams, J. H.(2006).Abating the Consequences of Managerialism on the Forgotten Employees: The Issues of Support, Control, Coping, and Pay. Intl Journal of Public Administration, 29, 911–930.
Nouria, H & Parker, R, J.(2013).Career growth opportunities and employee turnover intentions in public accounting firms .The British Accounting Review, 45(2), 138–148.
Organ, D.W.(1988).Organizational Citizenship Behavior: The Good Soldier Syndrome.Lexington, MA: Lexington Book.
Parasuraman, S., & J.A. Alutto.(1984).Sources of Outcomes of Stress inOrganization Settings: Toward the Development of A StructuralModel. Academy of Management Journal, 27(2), 330-350.
Parker, C. P., Baltes, B. B., Yong, S. A., & Huffet, J. W.(2003). Relationships between psychological climate perceptions and work outcomes: A meta-analytic review.Journal of Organizational Behavior, 24, 389-416.
Parker, D.F. and Decotiliis, T.A.(1983).Organizational Determinants of Job Stress.Organizational Behavior and IIuman Performance, 32,160~177.
Parsons, E., & Broadbridge, A.(2006).Job motivation and satisfaction:Unpacking the key factors for charity shop managers. Journal of Retailing and Consumer Services, 13(2), 121-131.
Pearlin, L. I. and Lieberman, M. A.(1981).The Stress Process.Journal ofHealth and Social Behaviour, 22, 337-356.
Perryer, C.A., Jordan, C.a, Firns, I.b, Travaglione, A.C. (2010).Predicting turnover ntions: The interactive effects of organizational commitment and and perceived organizational support .Management Research Review ,33(9),911-923.
Phillips,J.D.,(1990).The price tag on turnover.Personnel journal, 58-61.
Ping, R. A.(1996).Latent variable nitration and quardratic effect estimateion A tow-step technique use structureal equation analysis. Psychological Bulletin, 119, 166-175.
Pomaki, G., DeLongis, A., & Frey, D.(2010).When the going gets tough: Direct, buffering and indirect effects of social support on turnover intention.Teaching and Teacher Education,26(6), 1340-1346.
Porter, L.W., Steers, R. M., Mowday, R. T., & Boulian, P. V.(1974). Organi- zation commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
Price, J.L., and C.W. Mueller, (1977)Absenteeism and Turnover of HospitalEmployees, Greenwich, CT:JAI Press.
Price,J.L.& Mueller,C.W.(1981).A Causal Model of Turnover of Nurses.Academy of Management Journal,24, 543-565.
Pritchard, R. D., & Karasick, B.W.(1973).The effects of organizational climate on managerial job performance and job satisfaction.Organizational Behavior and Human Performance, 9(1),126-146.
Robbins, S. P.(1983).Organizational Behavior. Englwood Cliffs, New Jersey : Prentice-Hall, Inc.
Robbins, S.P.(1991), Management ( 3rdED), Prentice-Hall.
Robbins, S. P.,(2001).Organizational Behavior: Concepts, Controversies, and Applications, 8th ,ed., New York: Prentice Hall.
Robbins, S. P. (2005). Organizational behavior (11th ed.). Englewood Cliffs, NJ: Prentice-Hall.
Ross, R.R. ,Altmaier, E. M.(1994).Intervention in Occupational Stress. London: Sage.
Rothbard,N.P.(2001).Enriching or depleting?The dynamics of engagement inwork and family roles.Administrative science Quarterly,46,655-684.
Ruiz-Palomino, P , Sáez-Martínez, F.J , Martínez-Cañas, R(2012).
Understanding Pay Satisfaction: Effects of Supervisor Ethical Leadership on Job Motivating Potential Influence.Journal of Business Ethics,1-13.DOI 10.1007/s10551-012-1549-2
Ruppel, C.P. , Sims, R.L., Zeidler, P(2013) .Emotional labour and its outcomes: A study of a Philippine call centre. Asia-Pacific Journal of Business Administration, 5(3), 246-261.
Saporna, G.C.a, Geetha, S.a, Claveria, R.A.B. (2012). Identifying job satisfaction dimensions amonk and file employees in selected budget hotels as correlates of organizational commitment and turnover intentions . Current Issues in Hospitality and Tourism Research and Innovations - Proceedings of the International Hospitality and Tourism Conference, IHTC 20122012, 97-103.
Sarah, L. B., & Daniel, S. J. (2000). Organizational Socialization in the Host Country: The Missing Link in Reducing Expatriate Turnover. International Journal of Organizational Analysis, 8(4), 380-400.
Schneider, B., & Hall, D. T. (1972). Toward specifying the concept of work climate: A study of roman catholic diocesan priests. Journal of Applied Psychology, 56(6), 447-455.
Schneider, B. (1990). The climate for service: An application of the climate constructs. In B. Schneider (Ed.), Organizational climate and culture (pp. 383-412). CA: Jossey Bass.
Schneider, B., & Bowen, D. E.(1993).The service organization: Human resources management is crucial. Organizational Dynamics, 21, 39-52.
Schneider, B., White, S.S., Paul, M.C.,(1998).Linking service climate and customer perceptionsof service quality: test of a causal model. Journal of Applied Psychology.83, 150–164.
Schneider, B., Ehrhart, M. G., & Macey, W. H.(2011).Perspectives on organizational climate and culture.In S. Zedeck (Ed.), Handbook of industrial andorganizational psychology.Building and developing the organization, 1.373–414. Washington, DC: APA.
Schreurs, B , Guenter, H, Schumacher, D, Van Emmerik, I.H,
Notelaers, G(2013).Pay-Level satisfaction and employee outcomes:The Moderating effect of employee-involvement climate.Human Resource Management,52(3)399-421.
Schwepker Jr, Charles H.(2001).Ethical climate's relationship to job satisfaction,organizational commitment, and turnover intention in the salesforce. Journal of Business Research,54 , 39– 52.
Schneider B.(1975). Organization Climate: An Essay.Personnel Psychology, 28, 447-479.
Scroggins,W.A.(2003).Selection,meaningful work,and employee retention:A self-concept based approach to person-job fit.Dissertation Abstracts International.
Scroggins,W.A.&Benson,P.G.(2007).Self-concept-job fit: Expanding the person-job fit construct and implications for retention management.In D.J.Svyantek&E.McChrystal(Eds),Refining familiar constructs: Alternative views in OB , HR , and 1/0(pp.209-229).Charlotte,NC: Information Age.
Selye H.(1980).The stress concept Today.In I. L. Kutash, L. B. Schlesinger, and Associated(Eds),Handbook on stress and Anxiety.San Francisco,calif:Jossey- Bass 1980.127-143.
Sheldon, M. E. (1971). Investments and Involvements as Mechanisms
Producing Commitment to the Organization. Administrative Science Quarterly, 16, 142-150.
Sims,JR.H.P.& W.Lafollette.(1975).Assessment of the Litwin and Stringer Organizational Climate Questionnaire,Personnel Psychology ,l(28), 20.
Singh, Parbudyal1&Loncar, Natasha.(2010).Pay Satisfaction, Job Satisfaction and Turnover Intent. Relations Industrielles Industrial Relations., 65(3), 470-490.
Solomon, C. M.(1995).Global Compensation Learn the ABCs. Personnel Journal, 74(7), 70-76.
Sousa-Poza, A. & Henneberger, F.(2004). Analyzing Job Mobility with JobTurnover Intentions: An International Comparative Study.Journal of Economic Issues, 38(1), 113-137.
Steers,R.M.(1977).Antecedents and Outcomes of Organizational Commitment, Administrative Science Quarterly,2(2), 46-56.
Steers, R. M.(1988).Work and Stress, Introduction to Organizational Behavior.
Schneider, B.(1990).The climate for service: An application of the climate constructs. In B. Schneider (Ed.), Organizational climate and culture (pp. 383-412). CA: Jossey Bass.
Schneider, B., & Bowen, D. E.(1993).The service organization: Human resources management is crucial. Organizational Dynamics, 21, 39-52.
Shujie Liu, Anthony J. Onwuegbuzie(2012).Chinese teachers’ work stress and their turnover intention. International Journal of Educational Research,53, 160–170.
Smola, K. W. and Sutton, C. D.(2000).Generational Differences: Revisiting Generational Work Values for the New Millennium, Journal of Organizational Behaviour, Vol. 23, 363-82.
Stockman, C. R.(2003).The relationship between the perceived discrepancies between person/organizational basic assumptions and employee personal characteristics and employee turnover in the hotel industry. Unpublished DBA, NOVA Southeastern University.(retrieved from PQDD )
Strauss, W., and Howe, N.(1991).Generations: The history of America’s future, 1584 to 2069. NY: Morrow.
Takase,M.,Yamashita,N.,&Oba,K.(2008).Nursesleaving intrntions:antecedents and mediating factors.Journal of Advance Nursing,62(3),295-306.
Tagirui, R., & Lewin, G. H.(1968)(Eds.).Organizational climate: Explorations Of a concept, Boston: Harvard University.
Terzi, A.(2000). Organizational Culture. Ankara: Nobel Publishing House.
Thatcher, J. B., Stepina, L. P., & Boyle, R. J.(2003).Turnover of InformationTechnology Workers: Examining Empirically the Influence of Attitudes,Job Characteristics, and External Markets. Journal of Management In-formation Systems, 19(3), 231-261.
Thompson, F.L.(1989).The relationship between leadership style and organizatioaal commitment in selected Wisconsin elementary school. Dissertation Abstracts International, 51/514A
Timothy, F. J.(2000).Socialization and Organizational Outcomes in LargePublic Accounting Firms. Journal of Managerial Issues, 12(1), 13-33.
Timothy A. J, Ronald F. P, Nathan P. P, John C. S, Bruce L.R. (2010).The relationship between pay and job satisfaction: A meta-analysis of the literature .Journal of Vocational Behavior. 77, 157–167.
Timothy, F. J.(2000).Socialization and Organizational Outcomes in Large Public Accounting Firms.Journal of Managerial Issues, 12(1), 13-33.
Thatcher, J. B., Stepina, L. P., & Boyle, R. J.(2003).Turnover of Information Technology Workers: Examining Empirically the Influence of Attitudes, Job Characteristics, and External Markets. Journal of Management In formation Systems, 19(3), 231-261.
Tromp, D.M., van Rheede, A., Blomme, R.J.(2010).The relationships between psychological strain, organizational support, affective commitment and turnover intentions of highly educated hospitality employees.Advances in Hospitality and Leisure, 6, 117-134.
Tubbs, M.(1993).Commitment as a Moderator of the Goal PerformanceRelation: A Case for Clearer Construct Definition. Journal of Applied Psychology, 78,86-97.
Tulgan, B., "X Marks Shortage of Workplace Understanding", The Kansas City Star, 1997.
Vandenberghe, Christian&Tremblay, Michel.(2008). The Role of PaySatisfaction and Organizational Commitment in TurnoverIntentions: A Two-Sample Study.Journal of Business & Psychology,22(3), 275-286.
Waldman,J.D.,Kelly,F.,Arora,S.,Smith,H.L.(2004).The shocking cost of turnover in health care.Health Care Management Review,29,2-7.
Wanger, C. M.(2007).Organizational commitment as a predictor variable in nursing turnover research: Literature review. Journal ofAdvanced Nursing, 60(3), 235-247.
Wanous JP .(1979).Job Survival of New Employee.Person.Psychol.,
32(4), 651-662.
Wiener, T. (1982).Commitment in Organizations: A Normative View.Academy of management Review, 7, 418-428.
Williams, L. J., & Anderson, S. E.(1991).Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role be- havior. Journal of Management, 17, 601-617.
Williams, M.L., McDaniel, M.A., & Ford, L.R.(2007).Understanding multipledimensions of compensation satisfaction.Journal of Business andPsychology, 21 (3).
Wright, P. M., & McMahan, G. C. (1992). Theoretical perspective for
strategic HRM.Journal of Management, 18, 295-520.

 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE