飯店是旅行者的另外一個家，如何讓顧客享有最舒適的飯店服務，乃是業者的首 要任務。業者透過良好的工作績效管理，提升飯店服務人員的工作績效，進而提升服務 品質，讓顧客感受到滿意的飯店服務，使顧客再度光臨並創造出更多利潤，達成永續經 營的目的。工作績效評估的方式有很多種，本研究運用AHP 法評估飯店服務人員的工 作績效，希望能提供飯店產業評估服務人員的標準依據，而人員也可以藉此評估模式所 得結果作為自己努力的目標，以期讓飯店與員工雙方均能提升競爭力。

Hotel is another home of travelers, how to allow customers to enjoy the most comfortable hotel, but the primary task of the industry. Through good performance management, industry enhance the job performance of hotel service staff, thereby enhancing the quality of service, so that customers feel satisfied with the hotel services and create more profit to reach the purpose of sustainable management. Job performance assessment, this study, the use of AHP for the assessment of hotel service staff performance, hoping to provide the hotel industry assessment standard basis, the staff can take this assessment model results as their goal to let the two sides can enhance their competitiveness.