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題名：連鎖飯店倫理氣候、組織承諾與組織公民行為之實證研究
書刊名：觀光旅遊研究學刊
作者：陳美華 引用關係／許銘珊 引用關係／蔡明達
作者(外文)：Chen, Mei-hua／Hsu, Ming-shan／Tsai, Ming-da
出版日期：2009
卷期：4:2
頁次：頁55-68
主題關鍵詞：連鎖飯店；倫理氣候；組織承諾；組織公民行為；Chain hotel；Ethical climate；Organizational commitment；Organizational citizenship behavior
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:31
  • 點閱點閱:99
本研究目的為探討連鎖飯店倫理氣候、組織承諾與組織公民行為之相關研究，以連鎖飯店員工為研究對象，欲調查其倫理氣候、組織承諾與組織公民行為之認知，並了解倫理氣候對組織承諾與組織公民行為之影響關係；組織承諾對組織公民行為的影響關係，研究採問卷調查法，以立意取樣之方法進行問卷之搜集，回收有效問卷178份。資料統計分析方法包括，描述性統計、項目分析、因素分析、信度分析、和迴歸分析，得到以下結果：倫理氣候對組織公民行為有4.1%的顯著解釋力；倫理氣候對組織承諾有36.1%的顯著解釋力；倫理氣候與組織承諾對組織公民行為有14.1%的顯著解釋力，組織承諾在倫理氣候對組織公民行之影響關係中具有中介效果。將針對研究結果進行對相關業者及後續研究者進行建議。
This study attempts to explore the relationship on ethical climate, organizational commitment and organizational citizenship behaviors of chain hotel in Taiwan. It uses path analysis to understand which ethical climate influence on organizational commitment and organizational citizenship behaviors. The study also examines the impact of organizational commitment to organizational citizenship behaviors. Subjects in the study included 178 employees from Taiwan hotels. The relationships among variables were assessed by descriptive statistics, item analysis, factor analysis, reliability, correlations, and regression. The important conclusion was followed: there has significant impact of 4.1% in ethical climate and organizational citizenship behaviors; there has significant impact of 36.1% in ethical climate to organizational commitment; there has significant impact of 14.1% in ethical climate and organizational commitment to organizational citizenship behaviors. Organizational commitment portrays an intervening effect to ethical climate and organizational citizenship behaviors. Based on the evidence results, the study intends to propose a few suggestions for continual research and management practice.
期刊論文
1.Kim, N. Y.、Miller, G.(2008)。Perceptions of the ethical climate in the Korean tourism industry。Journal of Business Ethics，82(4)，941-954。  new window
2.Herndon, N. C.(1992)。Perceived corporate ethicalness and sales force turnover: A new rationale for more ethical corporate behavior。Proceedings of the Academy of Marketing Science，44-49。  new window
3.Kelley, Scott W.、Dorsch, Michael J.(1991)。Ethical Climate, Organizational Commitment, and Indebtedness Among Purchasing Executives。The Journal of Personal Selling and Sales Management，11(4)，55-66。  new window
4.Leung, A. S. M.(2008)。Matching ethical work climate to in-role and extra-role Behaviors in a collectivist work setting。Journal of Business Ethics，79，43-55。  new window
5.Okpara,J. O.、Wynn, P.(2008)。The impact of ethical climate on job satisfaction, and commitment in Nigeria; Implications for management development。The Journal of Management Development，2(9)，935。  new window
6.Cullen, John B.、Parboteeah, K. Praveen、Victor, Bart(2003)。The Effects of Ethical Climates on Organizational Commitment: A Two-Study Analysis。Journal of Business Ethics，46(2)，127-141。  new window
7.Kinicki, A. J.、Vecchio, R. P.(1994)。Influence of the quality of supervisor-subordinate relations: The role of time-pressure, organizational commitment, and locus of control。Journal of Organizational Behavior，15(1)，75-82。  new window
8.Tsai, Ming-Tien、Huang, Chun-Chen(2008)。The relationship among ethical climate types, facets of job satisfaction, and the three components of organizational commitment: A study of nurses in Taiwan。Journal of Business Ethics，80(3)，565-581。  new window
9.Victor, B.、Cullen, J. B.(1987)。A Theory and Measure of Ethical Climate in Organizations。Research in Corporate Social Performance and Policy，9(1)，51-71。  new window
10.蔡振蒼(20080400)。我國觀光餐旅業組織公民行為研究之回顧與前瞻。休閒暨觀光產業研究，3(1)，111-134。new window  延伸查詢new window
11.Schappe, S. P.(1998)。The Influence of Job Satisfaction, Organizational Commitment, and Fairness Perceptions on Organizational Citizenship Behavior。The Journal of Psychology，132(3)，277-290。  new window
12.Schwepker, Charles H. Jr.(2001)。Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce。Journal of Business Research，54(1)，39-52。  new window
13.Bolon, D. S.(1997)。Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment。Hospital and health services administration，42(2)，221-241。  new window
14.Victor, B.、Cullen, J. B.(1988)。The Organizational Bases of Ethical Work Climates。Administrative Science Quarterly，33(1)，101-125。  new window
15.Sims, Randi Land、Kroeck, K. Galen(1994)。The influence of ethical fit on employee satisfaction, commitment and turnover。Journal of Business Ethics，13(12)，939-947。  new window
16.賴明政(20040300)。企業倫理行為、組織承諾、工作滿足與組織公民行為關係之研究。企業管理學報，60，31-59。new window  延伸查詢new window
17.Buchanan, Bruce II(1974)。Building organizational commitment: The socialization of managers in work organizations。Administrative Science Quarterly，19(4)，533-546。  new window
18.Scholl, R. W.(1981)。Differentiating organizational commitment from expectancy as a motivating force。Academy of management Review，6(4)，589-599。  new window
19.Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。  new window
20.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
21.Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。  new window
22.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology，48(4)，775-802。  new window
23.Allen, N. J.、Meyer, J. P.(1996)。Affective, continuance, and normative commitment to the organization: An examination of construct validity。Journal of Vocational Behavior，49(3)，252-276。  new window
24.Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review，1(1)，61-89。  new window
25.Porter, Lyman W.、Mowday, Richard T.、Steers, Richard M.(1979)。The measurement of organizational commitment。Journal of Vocational Behavior，14(2)，224-247。  new window
26.Steers, Richard M.(1977)。Antecedents and Outcomes of Organizational Commitment。Administrative Science Quarterly，22(1)，46-56。  new window
學位論文
1.何明壂(2002)。倫理氣候、組織承諾對組織公民行為影響之研究--以高高屏地區金融機構授信有關人員為例(碩士論文)。國立中山大學。  延伸查詢new window
2.黃純真(2008)。倫理氣候、工作滿意度、組織承諾及組織公民行為各構面關係之研究-以台灣護理人員為例(博士論文)。國立成功大學。new window  延伸查詢new window
3.王崇昱(1994)。從倫理道德面來探討組織成員之承諾(碩士論文)。國立成功大學。  延伸查詢new window
4.許芳瑜(2002)。員工工作滿意度、服務倫理與組織社會績效關係之研究---以觀光旅館業及旅行社為例(碩士論文)。靜宜大學。  延伸查詢new window
5.李如淑(2005)。人格特質、旅遊動機與旅遊滿意度之相關研究--以大陸及日本來台旅客為例(碩士論文)。國立臺灣師範大學。  延伸查詢new window
6.蔡百倉(2001)。倫理氣候認知、組織承諾對組織公民行為影響之研究--以中華電信新營營運處與佳里營運處為例(碩士論文)。國立中山大學。  延伸查詢new window
7.徐赫良(2000)。企業倫理氣候與工作滿足、組織承諾及組織公民行為關係之研究--以中美日銀行為例(碩士論文)。國立暨南國際大學。  延伸查詢new window
圖書
1.蘇芳基(2007)。餐旅概論。台北市：揚智文化。  延伸查詢new window
2.Hall,S. J.(1992)。The emergence of ethics in quality. Ethics in Hospitality Management。American Hotel & Motel Association, Inc。  new window
3.Mowday, R. T.、Porter, L. W.、Steers, R. M.(1982)。Employee-org anization linkages: The psychology of commitment, absenteeism and turnover。New York, NY：Academic。  new window
4.陳曉萍、徐淑英、樊景立、鄭伯壎(2008)。組織與管理研究的實證方法。台北：華泰文化事業股份有限公司。  延伸查詢new window
5.Reyes, Pedro(1990)。Teachers and their workplace: Commitment, performance, and productivity。Sage Publication。  new window
6.Barnard, Chester I.(1938)。The Functions of the Executive。Harvard University Press。  new window
7.Meyer, J. P.、Allen, N. J.(1987)。Organizational commitment: Toward a three-component model。London：The University of Western Ontario, Department of Psychology。  new window
其他
1.交通部觀光局(2006)。中華民國94年來台旅客消費及動向調查，http://admin.taiwan.net.tw/statistics/File/200512/94來台中摘.htm， 2006/09/28。  延伸查詢new window
2.蘇成田(2006)。大陸市場與台灣觀光產業發展關係之探討，http//wwwjpfoig.tw/PUBUCATION/SD/095/SD-R-095-003htm， 2006/10/26。  延伸查詢new window
3.交通部觀光局(2002)。觀光政策白皮書，http://202.39.225.136/auser/b/wpage/chpl/l」.l.htm， 2006/09/28。  new window
 
 
 
 
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