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題名：資訊與通訊技術(ICT)和社會工作的「相遇」？從人群服務組織之特性與政治經濟途徑分析
書刊名：臺灣社會工作學刊
作者：劉香蘭
作者(外文)：Liu, Hsiang-lan
出版日期：2017
卷期：19
頁次：頁43+45-76
主題關鍵詞：人群服務組織；資訊與通訊技術；政治經濟途徑；社會工作；社會存在；Human services organizations；HSOs；Information and communication technologies；ICT；Political economy；Social work；Social presence
原始連結：連回原系統網址new window
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  • 共同引用共同引用:160
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資訊與通訊技術（Information and communication technologies, ICT, 以下簡稱資通訊）已改變現代社會整體的生活方式和社會關係，無形也形塑社會工作的方法與模式。如今，社工人員可以透過Facebook、Line和QQ等各種線上即時通訊科技和個人、社群連結，而產生有別於傳統以直接面對面的接觸為基礎的社工實務運作。但是，對於資訊通如何產生社會工作實務的轉型和影響，如在服務提供、社工倫理、社工勞動條件等方面，至今尚無全面的反省。為此，本文透過國內外相關文獻之整理，從人群服務組織之特性和政治經濟途徑，反思ICT與社工實務相遇後可能產生的議題，最後強調發展社會工作專業與ICT結合之最佳實務模式，以及呼籲本土社會工作與ICT相關之經驗性研究的重要性。
Information and communication technologies (ICT) not only have been changed the lifestyle and social relationships in modern society but also have been reshaped the patterns and methods of social work. Nowadays, social workers can provide several services online, collect social resources online via Facebook, Line and QQ and connect with the people on official clubs of human service organizations (HSOs) on Facebook. Those approaches are very different from traditional operational patterns which are based on directly physical encounter of HSOs and social work practice. However, up to now, a comprehensive reflection of how ICT contributes transformation and influence of social work practice such as service provision, social work ethnics, labor conditions of social workers. Thus, the paper attempts to partially fill this gap to provide an overview by reviewing relevant articles and papers basing on the perspectives of HSOs' attributes and political economy to reflect how ＂the encounter＂ between ICT and social work is embedded in the context of the expansion of ICT industries and trends of E-Government and E-society. As a result, this paper stresses the meanings of the best practice for social work and ICT on the one hand and the importance to develop empirical studies about ICT and social work in Taiwan.
期刊論文
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會議論文
1.郭良文(1997)。台灣網際網路興起之政治經濟學分析：一個全球化發展的觀點。資訊科技與社會轉型研討會，中央研究院社會學研究所 。中研院社會學研究所。113-140。  延伸查詢new window
2.Hasenfeld, Yeheskel(1999)。Human service organizations and the production of moral categories。Zaldfest Conference，(會議日期: 1999/09/17-09/18)。  new window
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4.劉香蘭、Wei, Wei(2016)。Love and money: the multitiered transfer of Filipino migrant workers in Taiwan。The international conference of Caring Domestic Foreign Workers in Asia，Risk Society and Policy Research Center, College of Social Sciences, National Taiwan University (會議日期: 2016/03/17-03/18)。National Taiwan University。  new window
研究報告
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2.國家發展委員會資訊管理處(2016)。104年持有手機民眾數位機會調查。台北：國家發展委員會。  延伸查詢new window
3.Berzin, Stephanie Cosner、Singer, Jonathan、Chan, Chitat(2015)。Practice Innovation through Technology in the Digital Age: A Grand Challenge for Social Work。American Academy of Social Work and Social Welfare。  new window
學位論文
1.陳尊鈺(2011)。非營利組織社群媒體行銷運用之研究--以Facebook為例(碩士論文)。中臺科技大學，臺中。  延伸查詢new window
2.黃恩達(2015)。非營利組織社群媒體倡議--以婦女團體臉書為例(碩士論文)。國立臺灣大學，臺北。  延伸查詢new window
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4.葉靜(2014)。非營利組織於社群媒體Facebook粉絲專頁的關係經營策略(碩士論文)。國立政治大學，台北。  延伸查詢new window
5.廖杞璋(2010)。資訊科技應用於NPO社會服務網站經營--以彰化縣某社會福利協會為例(碩士論文)。朝陽科技大學，台中市。  延伸查詢new window
6.劉意詮(2007)。縮短非營利組織數位落差之研究--以喜瑪拉雅研究發展基金會為例(碩士論文)。國立政治大學，台北。  延伸查詢new window
7.Gresham, Phillip(2011)。Heroes at home? Disputing Popular Images of Nonmigrating Husbands of Overseas Filipina Workers(碩士論文)。Radboud Universiteit Nijmegen，Nijmegen。  new window
圖書
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2.黃源協(2013)。社會工作管理。臺北：雙葉。new window  延伸查詢new window
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4.陳敦源、行政院研究發展考核委員會(2008)。2020年台灣電子治理願景與方向：情境規劃的應用。台北：行政院研究發展考核委員會。  延伸查詢new window
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7.The Association of Social Work Boards(2005)。NASW & ASWB Standards for Technology。National Association of Social Workers。  new window
8.Geoghegan, L.、Lever, J.(2004)。ICT for social welfare: A toolkit for managers。Bristol, England：The Policy Press。  new window
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其他
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7.郭益昌(20120103)。線上申請社福服務宅配到家，http://www.epochtimes.com.tw/n16784/%E7%B7%9A%E4%B8%8A%E7%94%B3%E8%AB%8B%E7%A4%BE%E7%A6%8F--%E6%9C%8D%E5%8B%99%。  new window
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圖書論文
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