The insufficiency of social worker in protective social work prompts a major issue for the society as the change in the structure of family along with unemployment, crime, divorce and other problems set off a plethora of cases related to home violence and child abuse which pressure the social workers at the front line in recent years. For that reason, the government proposes a plan called “Enriching social workforce in 10 years”, with this plan, the government hopes to expand the size and number of social workers through organizing and compiling within the government sectors, and the civil servant examination so that more local authorities are able to be assigned for more certified social workers who have passed the civil servant examination held by the government, and whose salary, benefits and promotion are being protected under the Public Service Service Act. Especially to the individual protective case with high employee turnover rate, through the civil servant examination, the formal and long-term certified social workers are extremely helpful and productive in term of stabilizing the man power in dealing with those individual protective cases.
When the civil social workers join the individual protective case sector of the local authorities, the stress, long-hour, plus the social affair bureaucracy often drive those people out of the field of individual protective case as enthusiasm cannot outweigh the government system. To social worker in protective social work, it is a dilemma and a clash between an urge for protecting one individual and a restriction scaffolded by the governmental system as it has pressurized the work of the social workers protective social work, a proportion of resignment arises. With no solution to the problem, it clearly shows that the job adaptation for the civil social workers in protective social work requires reinforcement and discussion.
Thereof, the aim of the study is to understand how the civil social workers who handle the individual protect case overwhelm the social affair bureaucracy without having to lose passion for helping others, and carry on this work experience of serving the public. The study focuses on probing the process of shaping one’s recognition towards the profession of social worker, the motive for taking the civil servant examination and the selection for the sector, and the experience obtained from working for the government and how to find the propulsion for serving others.
The study applies the method of quantitative research which utilizes the social workers who deal with protective case as the subject. A personal interviews are conducted with four senior social workers whose seniority are over 3 years in protective social work, later, the analysis is assorted and conducted by using the narration from the subjects regarding their experience prior to joining civil social workforce, the motivation for taking the civil servant examination and the experience after being assigned and working in handling individual protective case. The researcher has also implemented the control and reflection by using his own experience and story obtained from working for the government so as to generate a novel understanding and view. This is a relatively new stimulation and experience to both the researcher and the subject of the research, in other words, more meaning can be provided and defined through the reciprocation of stories. Based on what Professor Lin Qing-Jiang had mentioned concerning the three phases of occupational socialization which are the career choice made by oneself, the personal choice made by the social system and the devotion of oneself at work, the study has sorted a framework of individual cognitive towards career, the shock and compliance of the culture in the social affair bureaucracy, and discovered three themes of motivation which can be used to depict the process of occupational socialization for the four subjects who work in civil protective social work:
1.The experience gained in the government sector ameliorates the adaptation of new working environment.
2.Equitable monitor and management helps stabilize the social workforce.
3.Career recognition is the foundation and support to service retention.
Finally, according the finding and conclusion of the study, the study has proposed some suggestions for the screening, recruiting, training and educating of the social worker as well as for any further study in the future.