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題名：商業友誼與往來銀行忠誠度之探討--以人格特質為干擾變數
書刊名：北商學報
作者：陳曉天／楊達凱／林詩雲
作者(外文)：Chen, Sheau-tien／Yang, Ta-kai／Lin, Shih-yun
出版日期：2018
卷期：34
頁次：頁79-100
主題關鍵詞：商業友誼；忠誠度；人格特質；往來銀行；Commercial friendship；Loyalty；Personality；Correspondent banks
原始連結：連回原系統網址new window
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  • 共同引用共同引用:383
  • 點閱點閱:17
期刊論文
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會議論文
1.吳培真、劉宗哲(2014)。服務品質與品牌形象對顧客忠誠度之研究。科際整合管理研討會，235-249。  延伸查詢new window
2.劉秀雯、邱譯嫻、林育理(2010)。影響商業友誼的前因與結果變數的探討。2010第13屆科際整合管理研討會。  延伸查詢new window
3.劉秀雯、葉佳靈、林育理(2010)。商業友誼對服務品牌權益之影響。2010第13屆科際整合管理研討會。  延伸查詢new window
4.Liu, J.、Xu, X.、Zhang, M.、Du, J.(2012)。The Influence of Trust and Commercial Friendship on Customer Retention: An Empirical Study of Banking。2012 International Joint Conference on Service Sciences。IEEE。  new window
研究報告
1.Narayandas, N.(1996)。The Link between Customer Satisfaction and Customer Loyalty: An Empirical Investigation。Division of Research, Harvard Business School。  new window
2.金融監督管理委員會。銀行局--金融統計資料。  延伸查詢new window
學位論文
1.葉倍嘉(2000)。最高經營者個人特質、經營策略、經營績效間關係之研究--以資訊電子產業為例(碩士論文)。國立中正大學。  延伸查詢new window
2.賴獻益(2006)。員工知覺轉主管轉換型領導、人格特質與工作績效相關性之研究--以某中央執行機關為例(碩士論文)。國立中正大學。  延伸查詢new window
3.張恒逕(2004)。室內設計個人居家工作者內外控人格特質、性別角色態度與工作生活品質關係之研究(碩士論文)。中原大學，桃園。  延伸查詢new window
4.高力行(2002)。商業友誼對服務品質、顧客滿意與顧客忠誠影響之研究--以汽車修護業與產險業為例(碩士論文)。朝陽科技大學。  延伸查詢new window
5.邱明真(2004)。金融理財專員之核心能力、人格特質與工作績效之相關研究--以C銀行為例(碩士論文)。國立中央大學。  延伸查詢new window
6.柯虹如(2003)。內部行銷對商業友誼與顧客滿意、顧客忠誠影響之研究--以汽車修護業與產險業為例(碩士論文)。朝陽科技大學。  延伸查詢new window
7.張為理(2002)。商業友誼對服務品質、顧客滿意與顧客忠誠影響之研究--以學校教育與健身中心為例(碩士論文)。朝陽科技大學。  延伸查詢new window
8.林長瑞(1985)。員工的人格特質、人口特性與電腦化態度之關係(碩士論文)。國立政治大學。  延伸查詢new window
9.蘇愉婷(2013)。體驗行銷與衝動性購買關係之研究--內外控人格之干擾效果(碩士論文)。中國文化大學，台北市。  延伸查詢new window
10.張家銘(2006)。銀行往來關係與授信條件及企業對銀行利潤貢獻之關聯性分析(碩士論文)。國立中興大學。  延伸查詢new window
11.詹益統(1996)。個人屬性、人格特質與內滋激勵和外附激勵關聯性之研究--以交通部數據通信所員工為例(碩士論文)。國立交通大學。  延伸查詢new window
12.江玉麟(2008)。商業友誼對顧客滿意度與忠誠度之影響--以大學英文教科書出版業為例(碩士論文)。世新大學。  延伸查詢new window
13.李坤城(2012)。顧客關係品質與關係利益對商業友誼與顧客自發性行為之影響--以餐飲服務業為例(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
14.孫維儂(2009)。我國金融機構與中小企業融資關係(碩士論文)。實踐大學。  延伸查詢new window
15.曾馨儀(2010)。關係行銷、服務品質、顧客滿意度與顧客忠誠度之研究--以迪士尼樂園為例(碩士論文)。國立交通大學。  延伸查詢new window
16.劉昀昀(2012)。民宿業者和遊客間的商業友誼、遊客滿意度與忠誠度關係之研究(碩士論文)。逢甲大學。  延伸查詢new window
17.蔡惠玲(2010)。中小企業對銀行業授信往來意願影響因素之研究(碩士論文)。國立嘉義大學。  延伸查詢new window
18.戴毓成(2009)。商業友誼對角色衝突與忠誠度影響之探討(碩士論文)。銘傳大學。  延伸查詢new window
19.高璞瑞(2007)。內外控人格特質對服務品質與顧客滿意度關係之干擾效果(碩士論文)。中國文化大學。  延伸查詢new window
圖書
1.Ford, D.(1990)。Understanding business marker: interaction, relationship and network。London：Academic Press。  new window
2.Zeithaml, Valarie A.、Bitner, Mary Jo、Gremler, Dwayne D.(2006)。Services Marketing: Integrating Customer Focus across the Firm。McGraw-Hill/Irwin。  new window
3.盧盛忠(1997)。組織理論行為與實務。台北市：五南圖書出版公司。  延伸查詢new window
4.Guilford, J. P.(1954)。Psychometric Methods。McGraw-Hill。  new window
5.Burger, Jerry M.、危芷芬(2012)。人格心理學。臺北市：新加坡商聖智學習。  延伸查詢new window
6.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases, and Readings。Allyn and Bacon。  new window
7.Rackham, Neil、Friedman, Lawrence G.、Ruff, Richard(1996)。Getting Partnering Right: How market leaders are creating long-term competitive advantage。New York：McGraw-Hill。  new window
8.張春興(2000)。現代心理學。臺北市：東華書局。  延伸查詢new window
9.Oliver, R. L.(2010)。Satisfaction: a behavioral perspective on the consumer。New York：M. E. Sharpe。  new window
10.Pervin, L. A.(1970)。Personality: Theory, Assessment and Research。John Wiley & Sons。  new window
11.Rotter, J. B.、Chance, J. E.、Phares, E. J.(1972)。Applications of a social learning theory of personality。Holt, Rinehart, and Winston。  new window
12.中華民國經濟部中小企業處。2017年中小企業白皮書。  延伸查詢new window
13.Travis, Daryl、朱璞瑄、子鳳(2001)。體驗品牌--如何建立顧客忠誠度優勢。臺北：城邦文化。  延伸查詢new window
14.Riechheld, Frederick F.、顧淑馨(2004)。忠誠度--企業獲得利潤的基石。臺北：智庫文化。  延伸查詢new window
15.Pervin, Lawrence A.、Cervone, Daniel、葉光輝(2012)。性格心理學--理論與研究。臺北市：雙葉書廊。  延伸查詢new window
16.Aaker, D. A.、Joachimsthaler, E.(2012)。Brand leadership。Simon and Schuster。  new window
17.Allport, G. W.(1967)。Attitudes, Readings in Attitude Theory and Measurement。New York：John Wiley & Sons。  new window
18.Barker, R. G.(1963)。The stream of behavior: Explorations of its structure and content。Appleton-Century-Crofts。  new window
19.Ford, D.(2002)。Understanding business marketing and purchasing: An interaction approach。Cengage Learning (EMEA) Limited。  new window
20.Griffin, J.(1995)。Customer loyalty。ESENSI。  new window
21.Lefcourt, H. M.(2014)。Locus of control: Current trends in theory & research。Psychology Press。  new window
22.Porter, L. W.、Lawler, E. E.(1968)。Managerial attitudes and performance。  new window
23.Robbins, S.、Judge, T. A.、Millett, B.、Boyle, M.(2013)。Organisational behaviour。Pearson Higher Education AU。  new window
24.Robinson, J. P.、Shaver, P. R.、Wrightsman, L. S.(1999)。Measures of political attitudes。Academic Press。  new window
25.榮泰生(2006)。SPSS與研究方法。台北市：五南圖書出版股份有限公司。  延伸查詢new window
26.Rotter, J. B.(1954)。Social Learning and Clinical Psychology。Prentice-Hall。  new window
27.吳秉恩(1986)。組織行為學。華泰。  延伸查詢new window
28.周文賢(2002)。多變量統計分析：SAS/STAT使用方法。智勝文化事業有限公司。  延伸查詢new window
29.Allport, Gordon Willard(1937)。Personality: A Psychological Interpretation。Holt, Rinehart & Winston。  new window
30.吳秉恩(1992)。策略性人力資源管理：理論、運作與實務。臺北：中國經濟企業研究所。  延伸查詢new window
31.Reichheld, F. F.、Teal, T. A.(2001)。The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value。Harvard Business School Press。  new window
單篇論文
1.彭思遠(2013)。「金融開放」提振經濟轉型，http://www.npf.org.tw/post/3/12487。  延伸查詢new window
其他
1.鄭貞茂(20130321)。兩岸金融政策大車拚。  延伸查詢new window
圖書論文
1.Hogan, R. T.(1991)。Personality and Personality Measurement。Handbook of Industrial and Organizational Psychology。Palto Alto, CA：Consulting Psychologist Press, Inc.。  new window
2.Fine, G. A.(1986)。Friendships in the work place。Friendship and Social Interaction。New York：Springer。  new window
3.Murray, J.(1994)。Anna Freud: A Beacon at the Centre of Psychoanalysis。Centres and Peripheries of Psychoanalysis: An Introduction to Psychoanalytic Studies。  new window
4.Roberts, B. W.、Wood, D.、Caspi, A.(2008)。The development of personality traits in adulthood。Handbook of Personality: Theory and Research。  new window
5.Berry, Leonard L.(1983)。Relationship marketing。Emerging Perspectives on Services Marketing。Chicago, Illinois：American Marketing Association。  new window
 
 
 
 
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