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題名:主題樂園服務品質與知覺價值之研究--以麗寶樂園為例
書刊名:運動與遊憩研究
作者:張登傑王瓊霞 引用關係
作者(外文):Jhang, Deng-jieWang, Chiung-hsia
出版日期:2019
卷期:13:3
頁次:頁14-27
主題關鍵詞:主題樂園服務品質知覺價值Theme parkService qualityPerceptual value
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:74
  • 點閱點閱:37
本研究目的旨在探討主題樂園遊客在服務品質與知覺價值之現況,及不同背景變項在服務品質與知覺價值之差異情況,最後探討此兩構面的關聯性。本研究採問卷調查法,以「主題樂園服務品質與知覺價值量表」為研究工具,針對至麗寶樂園的遊客進行立意抽樣。共發出194份問卷,有效回收問卷178份,回收率90.8%。問卷資料再以SPSS For Windows 18.0版,進行描述性統計、單因子變異數分析(one-way ANOVA)、雪費事後比較及皮爾森積差相關進行分析,結果發現:一、麗寶樂園的遊客年齡分布在16~25歲之間;職業以學生;教育程度以大學(專)與票種以全票居多。二、服務品質方面可分為服務關懷性、服務可靠性、服務回應性與服務有形性四個構面,以服務回應性得分最高,最低則是服務有形性。三、「服務有形性」及「知覺價值」在不同年齡與教育程度中發現有顯著差異。四、服務有形性與知覺價值相關性最高。遊客對於麗寶樂園內工作人員的服務十分滿意,但對於園內的設施以及活動的宣傳表示尚可,經營管理業者可增加週邊硬體設備並規劃家庭日等類似的節目,吸引更多的遊客前來遊玩。
This study is to explore the current situation of service quality and perceived value of the theme park visitors, the differences in service quality and perceived value between different background variables, and to explore the relevant situations of the two aspects. This research method adopts a questionnaire survey method and uses the "The Theme Park Service Quality and Perception Value Scale" as a research tool to sample visitors to Lihpao Land. A total of 194 questionnaires were issued, and 178 valid questionnaires, the effective recovery rate was 90.8%. The questionnaire data was analyzed by SPSS for Windows version 18.0 with descriptive statistics, one-way multivariate analysis (one-way ANOVA), post-fee comparison and Pearson product difference. The results showed that: 1. Lihpao Land Among the tourists are women; the ages are between 16 and 25 years old; the occupation is students; the education level is mostly by university (special) and ticket type. 2. The quality of service products is divided into four aspects: service care, service reliability, service responsiveness and service tangibility. The service response score is the highest, and the lowest is service tangibility. 3. Different ages and educational levels have significant differences in the "service tangibility" facet in the quality of service products, and the perceived value is also significantly different. 4. The tangible and perceived value of services are the most relevant. Visitors are very satisfied with the service of the staff in the park, but the publicity of the facilities and activities in the park is acceptable. The operators can increase the surrounding hardware and plan similar programs such as family day to attract more tourists.
期刊論文
1.陳文錦(20010600)。兩岸休閒遊憩與主題樂園發展之初探。造園季刊,39,67-72。  延伸查詢new window
2.周秀蓉(20080800)。遊憩吸引力和遊憩體驗對顧客滿意度及重遊意願之影響--以六福村主題樂園為例。明新學報,34(2),267-288。new window  延伸查詢new window
3.李君如、陳俞伶(20090300)。觀光吸引力、服務品質、知覺價值、顧客滿意度及忠誠度關係之研究--以白蘭氏觀光工廠為例。顧客滿意學刊,5(1),93-119。new window  延伸查詢new window
4.李安娜、邱長光、陳瑩育(20150700)。鹿港老街飲食吸引力、知覺品質與遊客重遊行為意圖之研究。建國科大社會人文期刊,34(2),1-17。new window  延伸查詢new window
5.Khan, M. M.、Su, Kang Duk(2003)。Service quality expectations of travelers visiting Cheju Island in Korea。Journal of Ecotourism,2(2),114-125。  new window
6.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
7.陳勁甫、曾文祥、郭文凱(20080600)。服務品質、知覺價值、滿意度與顧客忠誠度之研究--以高雄市真愛碼頭觀光船為例。旅遊管理研究,8(1),59-75。new window  延伸查詢new window
8.Rust, Roland T.、Zahorik, Anthony J.、Keiningham, Timothy L.(1995)。Return on quality ROQ: Making service quality financially accountable。Journal of Marketing,59(2),58-70。  new window
9.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
10.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
11.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
圖書
1.Schneider, B.、White, S. S.(2004)。Service quality: Research perspectives。Thousand Oaks, California:Sage。  new window
2.謝其淼(1995)。主題遊樂園。台北:詹氏書局。  延伸查詢new window
3.Gay, L. R.(1996)。Educational research: Competencies for analysis and application。Merrill, Prentice Hall。  new window
圖書論文
1.Lewis, Robert C.、Booms, Bernard H.(1983)。The marketing aspects of service quality。Emerging Perspectives on Services Marketing。American Marketing Association。  new window
 
 
 
 
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