期刊論文1. | 黃文雄、劉怡君、吳忠宏(20080600)。東臺灣賞鯨事業服務品質之評估研究:遊客的觀點。高雄餐旅學報,10(1),1-19。 延伸查詢![new window](/gs32/images/newin.png) |
2. | Van Maanen, J.(1979)。Reclaiming qualitative methods for organizational research: A preface。Administrative Science Quarterly,24(4),520-526。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
3. | Wu, H. H.、Shieh, J. I.、Pan, W. R.(2008)。Applying importance-performance analysis to analyze service quality: a case of two coach companies。Journal of Information and Optimization Sciences,29(6),1203-1214。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
4. | Sethna, B. N.(1982)。Extensions and testing of importance-performance analysis。Business Economics,20(9),28-31。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
5. | Hawes, J. M.、Rao, C. P.(1985)。Using importance-performance analysis to develop health care marketing strategies。Journal of Health Care Marketing,5(4),19-25。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
6. | 蘇偉哲、游雅婷、楊志海(20131000)。廠商聚集與生產力--臺灣紡織產業的實證研究。臺灣經濟預測與政策,44(1),133-160。 延伸查詢![new window](/gs32/images/newin.png) |
7. | Dolinsky, Arthur L.(1991)。Considering the competition in strategy development: an extension of importance-performance analysis。Journal of Health Care Marketing,11(1),31-36。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
8. | Cunningham, M. A.、Gaeth, G. J.(1989)。Using Importance- Performance Analysis to Assess Patients' Decisions to Seek Care in A Dental School Clinic。Journal of Dental Education,53(10),584-586。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
9. | Slack, N.(1994)。The importance-performance matrix as a determinant of improvement priority。International Journal of Operations & Production Management,14(5),59-75。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
10. | Sampson, S. E.、Showalter, M. J.(1999)。The performance-importance response function: observations and implications。The Service Industries Journal,19(3),1-25。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
11. | Shieh, J. I.、Wu, H. H.(2009)。Applying importance-performance analysis to compare the changes of a convenient store。Quality and Quantity,43(3),391-400。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
12. | Matzler, Kurt、Bailom, Franz、Hinterhuber, Hans H.、Renzl, Birgit、Pichler, Johann(2004)。The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance-performance analysis。Industrial Marketing Management,33(4),271-277。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
13. | 陳雅惠、陳郁蕙(20130600)。淺談綠色經濟與林業部門在綠色經濟之發展契機。臺灣林業,39(3),7-15。 延伸查詢![new window](/gs32/images/newin.png) |
14. | Slater, K.(1994)。The Environmental Costs of Textile Manufacture。Journal of the Textile Institute,85(1),67-72。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
15. | Moore, S. B.、Ausley, L. W.(2004)。Systems thinking and green chemistry in the textile industry: concepts, technologies and benefits。Journal of Cleaner Production,12(6),585-601。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
16. | Skok, W.、Kophamel, A.、Richardson, L.(2001)。Diagnosing information system success: Importance-performance maps in the health club industry。Information & Management,38,409-419。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
17. | Wu, H.-H.、Shieh, J.-I.(2009)。The development of a confidence interval-based importance performance analysis by considering variability in analyzing service quality。Expert Systems with Applications,36(3),7040-7044。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
18. | Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |