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題名：組織社會化與工作績效關係之研究--以百貨公司銷售服務人員為例
書刊名：商學學報. 空大
作者：陳曉天
作者(外文)：Chen, Sheau-tien
出版日期：2000
卷期：8
頁次：頁157-174
主題關鍵詞：組織社會化；工作績效；角色內行為；組織公民行為
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:45
　　　　　本研究之目的在檢視員工之組織社會化程度與工作績效間之關係。而在工作績效構面之衡量上，以往大部分有關工作績效的研究皆偏重於探討傳統的角色內行為績效活動，本研究尚加入角色外行為(組織公民行為)來衡量工作績效，以擴充工作績效構面之完整性。本研究以臺灣七家百貨公司之銷售服務人員為研究對象，資料之蒐集係採問卷調查方式，以員工之組織社會化程度問卷及工作績效問卷為評量工具，有效回收212份銷售經理人員及銷售服務人員之配對問卷。研究結果顯示，員工之組織社會化程度與工作績效之三構面--角色內行為(r=0.319, p<0.01)、利於他人之公民行為(r=0.308, p<0.01)、利於組織之公民行為(r=0.316, p<0.01)皆呈現顯著正向相關且其間之關係具不同之組合型態。此外，於文後亦進一步提出了後續研究之方向。
期刊論文
1.Louis, M. R.、Posner, B. Z.、Powell, G. N.(1983)。The availability and helpfulness of socialization practices。Personnel Psychology，36(4)，857-866。  new window
2.Ball, G. A.、Trevino, L. K.、Sims, H. P. Jr.(1994)。Just and unjust punishment: Influences on subordinate performance and citizenship。Academy of Management Journal，37(2)，299-322。  new window
3.Fisher, C. D.、Gitelson, R. A.(1983)。A meta-analysis of the correlates of role conflict and ambiguity。Journal of Applied Psychology，68(2)，320-333。  new window
4.Jones, Gareth R.(1986)。Socialization tactics, self-efficacy, and newcomers' adjustments to organizations。Academy of Management Journal，29(2)，262-279。  new window
5.Mignerey, J. T.、Rubin, Rebecca B.、Gorden, W. I.(1995)。Organizational entry: An investigation of newcomer communication behavior and uncertainty。Communication Research，22(1)，54-85。  new window
6.Schein, Edgar H.(1968)。Organizational socialization and the profession of management。Industrial Management Review，9(2)，1-16。  new window
7.Thompson, H. B.、Werner, J. M.(1997)。The impact of role conflict/facilitation on core and discretionary behaviors: testing a mediated model。Journal of Management，23(4)，583-601。  new window
8.Bolon, D. S.(1997)。Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment。Hospital and health services administration，42(2)，221-241。  new window
9.Tsui, Anne S.、Pearce, Jone L.、Tripoli, Angela M.、Porter, Lyman W.(1997)。Alternative Approaches to the Employee-Organization Relationship: Does Investment in Employees Pay off?。Academy of Management Journal，40(5)，1089-1121。  new window
10.Organ, D. W.、Lingl, A.(1995)。Personality, satisfaction, and organizational citizenship behavior。The Journal of Social Psychology，135(3)，339-350。  new window
11.Van Maanen, John(1978)。People processing: Strategies of organizational socialization。Organizational Dynamics，7(1)，18-36。  new window
12.Feldman, D. C.(1981)。The Multiple Socialization of Organization Members。Academy of Management Review，6(2)，309-318。  new window
13.Moorman, R. H.(1993)。The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior。Human Relations，46(6)，759-776。  new window
14.Munene, J. C.(1995)。Not-on-seat: An investigation of some correlates of organizational citizenship behaviour in Nigeria。Applied Psychology: An International Review，44(2)，111-122。  new window
15.Moorman, Robert H.、Niehoff, Brian P.、Organ, Dennis W.(1993)。Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction, organizational commitment, and procedural justice。Employee responsibilities and rights journal，6(3)，209-225。  new window
16.Chao, G. T.、O'Leary-Kelly, A. M.、Wolf, S.、Klein, H. J.、Gardner, P. D.(1994)。Organizational socialization: Its content and consequences。Journal of Applied Psychology，79(5)，730-743。  new window
17.Konovsky, M. A.、Organ, D. W.(1996)。Dispositional and Contxtual Determinants of Organizational Citizenship Behavior。Journal of Organizational Behavior，17(3)，253-266。  new window
18.Niehoff, Brian P.、Moorman, Robert H.(1993)。Justice as a Mediator of the Relationship between Methods of Monitoring and Organizational Citizenship Behavior。Academy of Management Journal，36(3)，527-556。  new window
19.Rosenhan, D. L.、Underwood, B.、Moore, B.(1974)。Affect Moderates Self-Gratification and Altruism。Journal of Personality and Social Psychology，30(3)，546-552。  new window
20.Ashforth, B. E.、Saks, A. M.(1996)。Socialization Tatics: Longitudinal Effects on Newcomer Adjustment。Academy of Management Journal，39(1)，149-178。  new window
21.Bauer, T. N.、Green, S. G.(1994)。Effects of Newcomer Involvement in Work-Related Activities: A Longitudinal Study of Socialization。Journal of Applied Psychology，79(2)，211-223。  new window
22.Bateman, T. S.、Organ, D. W.(1983)。Job Satisfaction and the Good Soldier: the Relationship between Affect and Employee Citizenships。Academy of Management Journal，26(4)，587-595。  new window
23.Banwari, M.、Lasser, W. W.(1996)。The Role of Personalization in Service Encounters。Journal of Retailing，72(1)，95-109。  new window
24.Eskew, D. E.(1993)。The Role of Organizational Justice in Organizational Citizenship Behavior。Employee Responsibilities and Rights Journal，6(3)，185-193。  new window
25.Deluga, R. J.(1994)。Supervisor trust building, leader-member exchange and organizational citizenship behaviour。Journal of Occupational and Organizational Psychology，67(4)，315-326。  new window
26.Jackson, S. E.、Schuler, R. S.(1985)。A Meta-Analysis and Conceptual Critique of Research on Role Ambiguity and Role Conflict in Working Settings。Organizational Behavior and Human Decision Processes，36，16-78。  new window
27.Netemeyer, R. G.、Boles, J. S.、McKee, D. O.、McMurrian, R.(1997)。An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context。Journal of Marketing，61(3)，85-98。  new window
28.Simpson, I. H.(1967)。Patterns of Socialization into Professions: The Case of Student Nurses。Sociological Inquiry，37，47-55。  new window
29.Organ, D. W.(1994)。Personality and Organizational Citizenship Behavior。Journal of Management，20(2)，465-478。  new window
30.Wayne, Sandy J.、Green, Shawn A.(1993)。The effects of leader-member exchange on employee citizenship and impression management behavior。Human Relations，46(12)，1431-1440。  new window
31.Aquino, K.(1995)。Relationships among Pay Inequity, Perceptions of Procedural Justice, and Organizational Citizenship。Employee Responsibilities and Rights Journal，8(1)，21-33。  new window
32.Podsakoff, Philip M.、MacKenzie, Scott B.、Fetter, Richard(1993)。The impact of organizational citizenship behavior on evaluations of salesperson performance。Journal of Marketing，57(1)，70-80。  new window
33.Gist, Marilyn E.(1989)。The Influence of Training Method on Self-Efficacy and Idea Generation among Managers。Personnel Psychology，42(4)，787-805。  new window
34.Morrison, E. W.(1994)。Role definitions and organizational citizenship behavior: the importance of the employee's perspective。Academy of Management Journal，37(6)，1543-1568。  new window
35.Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。  new window
36.Organ, D. W.(1988)。A Restatement of the Satisfaction-Performance Hypothesis。Journal of Management，14(4)，547-557。  new window
37.Podsakoff, Philip M.、MacKenzie, Scott B.(1994)。Organizational citizenship behaviors and sales unit effectiveness。Journal of Marketing Research，31(3)，351-363。  new window
38.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
39.Tansky, J. W.(1993)。Justice and Organizational Citizenship Behavior: What Is the Relationship?。Employee Responsibilities & Rights Journal，6(3)，195-207。  new window
40.Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。  new window
41.Shore, Lynn McFarlane、Wayne, Sandy J.(1993)。Commitment and Employee Behavior: Comparison of Affective Commitment and Continuance Commitment with Perceived Organizational Support。Journal of Applied Psychology，78(5)，774-780。  new window
42.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology，48(4)，775-802。  new window
43.Organ, Dennis W.(1977)。A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis。Academy of Management Review，2(1)，46-53。  new window
44.Organ, Dennis W.(1990)。The motivational basis of organizational citizenship behavior。Research in Organizational Behavior，12(1)，43-72。  new window
45.Podsakoff, P. M.、MacKenzie, S. B.、Paine, J. B.、Bommer, W. H.(1996)。Transformational Leader Behaviors and Substitutes for Leadership As Determinants of Employee Satisfaction Commitment, Trust, and Organizational Citizenship Behavior。Journal of Management，22(2)，259-298。  new window
46.Farh, Jiing-Lih、Earley, P. Christopher、Lin, Shu-Chi(1997)。Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society。Administrative Science Quarterly，42(3)，421-444。  new window
47.McAllister, Daniel J.(1995)。Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organization。Academy of Management Journal，38(1)，24-59。  new window
會議論文
1.Baker, R. Z.(1989)。A Control Perspective of Organizational Socialization。Annual Meeting of the Academy of Management。Washington, D.C.。  new window
2.Manogran, P.、Conlon, E. J.(1994)。A Meta-Analysis of the Relationship between Organizational Citizenship Behaviors and Job Satisfaction, Commitment, Procedural and Distributive Justice, and Conscientiousness。The National Academy of Management。Dallas。  new window
3.Saks, A. M.(1992)。A Self-Efficacy Theory of Organizational Socialization and Work Adjustment。The 52nd Annual Meeting of the Academy of Management。Las Vegas, NV。  new window
圖書
1.Fisher, C. D.(1986)。Organizational Socialization: An Integrative Review。Greenwich, CT：JAI Press。  new window
2.Van Maanen, J.(1976)。Breaking in: Socialization to Work。Chicago：Rand McNally。  new window
3.Bandura, A.(2003)。Social Foundations of Thought and Action: A Social Cognitive View。Englewood Cliffs, NJ：Prentice Hall。  new window
4.Blau, Peter Michael(1964)。Exchange and Power in Social Life。John Wiley & Sons, Inc.。  new window
5.Katz, Daniel、Kahn, Robert L. Jr.(1966)。The Social Psychology of Organizations。John Wiley & Sons, Inc.。  new window
 
 
 
 
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