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題名：以組織承諾及工作滿足為實徵切入分析組織公民行為與員工工作考績之結構模式比較
書刊名：人力資源管理學報
作者：林鉦棽
作者(外文)：Lin, Cheng-chen
出版日期：2003
卷期：3:2
頁次：頁93-113
主題關鍵詞：工作滿意；組織承諾；組織公民行為；工作績效；Job satisfaction；Organizational commitment；Organizational citizenship behavior；Job evaluation
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  • 被引用次數被引用次數:期刊(20) 博士論文(8) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:20
  • 共同引用共同引用:0
  • 點閱點閱:107
基於組織公民行為對組織之重要性，本研究針對影響組織公民行為之前因，以及組織公民行為對整體性員工工作績效之間的關係加以探討。由於在既有研究中，較少研究者針對組織公民行為與工作績效之間的關係加以分析，本研究擬針對此點加以進一步地探討。經由實證分析結果，除了工作滿足、利益承諾與道德承諾對組織公民行為有顯著的影響關係外，組織公民行為的確對工作績效有顯著的影響效果。基於此結論，本研究針對學術界及實務界提出相關建議。
Based on the importance to an organization, the present study investigates the antecedents and outcome variable of organizational citizenship behavior. Because the influence of organizational citizenship behavior on job evaluation is not often investigated in the filed of human resource management and organizational behavior, this study examines the relationships among job satisfaction, organizational commitment, organizational citizenship behavior, and job evaluation. Through the empirical examination, we found there are significant relationships exist on the above variables. Some suggestions will be offered for practice managers and researchers.
Other
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期刊論文
1.Orr, J. M.、Sackett, P. R.、Mercer, M.(1989)。The role of prescribed and nonprescribed behaviors in estimating the dollar value of performance。Journal of Applied Psychology，74(1)，34-40。  new window
2.Pearce, J. L.、Gregersen, H. B.(1991)。Task Interdependence and extrarole behavior: A test of the mediating effects of felt responsibility。Journal of Applied Psychology，76，838-844。  new window
3.Schappe, S. P.(1998)。The Influence of Job Satisfaction, Organizational Commitment, and Fairness Perceptions on Organizational Citizenship Behavior。The Journal of Psychology，132(3)，277-290。  new window
4.Isen, A. M.(1970)。Success, failure, attention and reaction to others: The warm glow of success。Journal of Personality and Social Psychology，15，294-301。  new window
5.Isen, A. M.、Levin, P. F.(1972)。Effect of feeling good on helping: Cookies and kindness。Journal of Personality and Social Psychology，21，384-388。  new window
6.Daniel, F.、Carrl, E. R.(1981)。Exchange variables as predictors of job satisfaction job commitment and turnover: The impact of rewards, costs, alternatives and investment。Organizational Behavior and Human Performance，27(1)，78-95。  new window
7.Iaffaldano, M. T.、Muchinsky, P. M.(1985)。Job satisfaction and job performance: A metaanalysis。Psychological Bulletin，97(2)，251-273。  new window
8.Feldman, J. M.(1981)。Beyond attribution theory: Cognitive processes in performance appraisal。Journal of Applied Psychology，66(2)，127-148。  new window
9.Allen, T. D.、Bernard, S.、Rush, M. C.、Russell, J. E. A.(2000)。Ratings of Organizational Citizenship Behavior: Does the Source Make a Difference?。Human Resource Management Review，10(1)，97-114。  new window
10.Podsakoff, P. M.、MacKenzie, S. B.(1997)。Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research。Human Performance，10(2)，133-151。  new window
11.Werner, J. M.(1994)。Dimensions that make a difference: Examining the impact of in-role and extra-role behaviors on supervisory ratings。Journal of Applied Psychology，79(1)，98-107。  new window
12.Organ, D. W.、Lingl, A.(1995)。Personality, satisfaction, and organizational citizenship behavior。The Journal of Social Psychology，135(3)，339-350。  new window
13.Allen, T. D.、Rush, M. C.(1998)。The effects of organizational citizenship behavior on performance judgments: A fieldstudy and a laboratory experiment。Journal of Applied Psychology，83(2)，247-260。  new window
14.Johnson, J. W.(2001)。The Relative Importance of Task and Contextual Performance Dimensions to Supervisor Judgments of Overall Performance。Journal of Applied Psychology，86(5)，984-996。  new window
15.Meyer, John P.、Allen, Natalie J.、Smith, Catherine A.(1993)。Commitment to Organizational and Occupations: Extension and Test of a Three-component Conceptualization。Journal of Applied Psychology，78(4)，538-551。  new window
16.Motowidlo, Stephan J.(1984)。Does Job Satisfaction Lead to Consideration and Personal Sensitivity?。Academy of Management Journal，27(4)，910-915。  new window
17.Van Scotter, J. R.、Motowidlo, S. J.(1996)。Interpersonal facili-tation and job dedication as separate facets of contextual performance。Journal of Applied Psychology，81(5)，525-531。  new window
18.Lawler, Edward E. III、Porter, L. W.(1967)。The effect of performance on job satisfaction。Industrial Relations，7(4)，20-28。  new window
19.Bateman, T. S.、Strasser, S.(1984)。A longitudinal analysis of the antecedents of organizational commitment。Academy of Management Journal，27(1)，95-112。  new window
20.Conway, J. M.(1999)。Distinguishing Contextual Performance from Task Performance for Managerial Jobs。Journal of Applied Psychology，84(1)，3-13。  new window
21.Podsakoff, Philip M.、MacKenzie, Scott B.、Fetter, Richard(1993)。The impact of organizational citizenship behavior on evaluations of salesperson performance。Journal of Marketing，57(1)，70-80。  new window
22.Petty, M. M.、McGee, Gail W.、Cavender, Jerry W.(1984)。A Meta-Analysis of the Relationships Between Individual Job Satisfaction and Individual Performance。Academy of Management Review，9(4)，712-721。  new window
23.Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。  new window
24.Scholl, R. W.(1981)。Differentiating organizational commitment from expectancy as a motivating force。Academy of management Review，6(4)，589-599。  new window
25.Angle, Harold L.、Perry, James L.(1981)。An Empirical Assessment of Organizational Commitment and Organizational Effectiveness。Administrative Science Quarterly，26(1)，1-14。  new window
26.Podsakoff, P. M.、Ahearne, M.、MacKenzie, S. B.(1997)。Organizational citizenship behavior and the quantity and quality of work group performance。Journal of Applied Psychology，82(2)，262-270。  new window
27.Isen, A. M.、Daubman, K. A.(1984)。The influence of affect on categorization。Journal of Personality and Social Psychology，47(6)，1206-1217。  new window
28.Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。  new window
29.Brief, Arthur P.、Motowidlo, Stephan J.(1986)。Prosocial organizational behaviors。Academy of Management Review，11(4)，710-725。  new window
30.Podsakoff, Philip M.、MacKenzie, Scott B.(1994)。Organizational citizenship behaviors and sales unit effectiveness。Journal of Marketing Research，31(3)，351-363。  new window
31.Schnake, M.(1991)。Organizational citizenship: A review, proposed model, and research agenda。Human Relations，44(7)，735-758。  new window
32.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
33.Van Dyne, Linn、Graham, Jill W.、Dienesch, Richard M.(1994)。Organizational citizenship behavior: construct redefinition, measurement, and validation。Academy of Management Journal，37(4)，765-802。  new window
34.Shore, Lynn McFarlane、Wayne, Sandy J.(1993)。Commitment and Employee Behavior: Comparison of Affective Commitment and Continuance Commitment with Perceived Organizational Support。Journal of Applied Psychology，78(5)，774-780。  new window
35.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology，48(4)，775-802。  new window
36.Bluedorn, Allen C.(1982)。A unified model of turnover from organizations。Human Relations，35(2)，135-153。  new window
37.Spector, Paul E.(1982)。Behavior in Organizations as a Function of Employee's Locus of Control。Psychological Bulletin，91(3)，482-497。  new window
38.Williams, Larry J.、Hazer, John T.(1986)。Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods。Journal of Applied Psychology，71(2)，219-231。  new window
39.Podsakoff, Philip M.、MacKenzie, Scott B.、Moorman, Robert H.、Fetter, Richard(1990)。Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors。The Leadership Quarterly，1(2)，107-142。  new window
40.Krebs, D. L.(1970)。Altruism: An examination of the concept and a review of the literature。Psychological Bulletin，73(4)，258-302。  new window
41.Katz, D.(1964)。The motivation basis of organization behavior。Behavior Science，9(2)，131-133。  new window
42.Organ, Dennis W.(1990)。The motivational basis of organizational citizenship behavior。Research in Organizational Behavior，12(1)，43-72。  new window
43.Churchill, Gilbert A. Jr.(1979)。A paradigm for developing better measures of marketing constructs。Journal of Marketing Research，16(1)，64-73。  new window
44.Wiener, Yoash(1982)。Commitment in Organizations: A Normative View。Academy of Management Review，7(3)，418-428。  new window
45.Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review，1(1)，61-89。  new window
46.Puffer, Sheila M.(1987)。Prosocial behavior, noncompliant behavior, and work performance among commission salespeople。Journal of Applied Psychology，72(4)，615-621。  new window
47.Steers, Richard M.(1977)。Antecedents and Outcomes of Organizational Commitment。Administrative Science Quarterly，22(1)，46-56。  new window
48.Motowidlo, Stephan J.、Van Scotter, James R.(1994)。Evidence that task performance should be distinguished from contextual performance。Journal of Applied Psychology，79(4)，475-480。  new window
49.Jackson, D. W.、Keith, J. E.、Schlacter, J. L.(1983)。Evaluation of selling performance: A study of current practices。Journal of Personal Selling and Sales Management，3，43-51。  new window
會議論文
1.Dossett, D. L.、Suszko, M.(1990)。Re-examining the causal direction of job satisfaction and organizational commitment。The annual meeting of Society for Industrial and Organizational Psychology。Miami, Florida。  new window
圖書
1.Roethlisberger, F. J.、Dickson, W. J.(1964)。Management and the Worker。New York, NY：Wiley Science Editions。  new window
2.Mowday, R. T.、Porter, L.M.、Steers, R.M.(1982)。Employee organizational link ages : The psychology of commitment absenteeism, and turnover。New York：Academic Press。  new window
3.Cardy, R. L.、Dobbins, G. H.(1994)。Performance appraisal: Alternative perspectives。Cincinnati, Ohio：South-Western Publishing Company。  new window
4.Murphy, K. R.、Cleveland, J. N.(1991)。Performance appraisal: an organizational perspective。Allyn and Bacon。  new window
5.Barnard, Chester I.(1938)。The Functions of the Executive。Harvard University Press。  new window
6.Vroom, Victor Harold(1964)。Work and motivation。John Wiley & Sons, Inc.。  new window
7.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
8.Katz, Daniel、Kahn, Robert L.(1978)。The Social Psychology of Organizations。Wiley：Oxford University Press。  new window
其他
1.Barksdale, K. & Werner, J. M.(2000)。Managerial ratings of in-role behaviors, organizational citizenship behaviors, and overall performance: Testing different models of their relationship。  new window
2.Borman, W. C., White, L. A. & Dorsey, D. W.(1995)。Effects of ratee task performance and interpersonal factors on supervisor and peer ratings。  new window
3.Brayfield, A. H. & Rothe, H.(1951)。An index of satisfaction。  new window
4.Brief, A. P., Burke, M. J., George, J. M., Robinson, B. S. & Webster, J.(1988)。Should negative affectivity remain an unmeasured variable in the study of job stress。  new window
5.DeNisi, A. S., Cafferty, T. P. & Meglino, B. M.(1984)。A cognitive view of the performance appraisal process: A model and research propositions。  new window
6.Fischer, C. D.(1980)。On the dubious wisdom of expecting job satisfaction to correlate with performance。  new window
7.Herman, A. H.(1973)。Are situational contingencies limiting job attitude-job performance relationship?。  new window
8.James, L. A. & James, L. R.(1989)。Integrating work environment perceptions: Explorations into the measurement of meaning。  new window
9.Lord, R. G.(1985)。An information processing approach to social perceptions, leadership, and behavioral measurement in organizations，Greenwich, CT：JAI Press。  new window
10.Mackenzie, S. B., Podsakoif, R M. & Fetter, R.(1991)。Organizational citizenship behavior and objective productivity as determinants of salespersons, performance。  new window
11.Moorman, R. H.(1993)。The influence of cognitive and affective based job satisfaction on the relationship between satisfaction and organizational citizenship behavior。  new window
12.O'Reilly, C. A. III & Chatman, J.(1986)。Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior。  new window
13.Organ, D. W., & Konovsky, M.(1989)。Cognitive vs. affective determinants of organizational citizenship behavior。  new window
14.Organ, D. W.(1977)。A reappraisal and reinterpretation of the satisfacticm-causes-performance hypothesis。  new window
15.Schwab, D. P.(1980)。Construct validity in organizational behavior，Greenwich, CT：JAI PressAI Press。  new window
16.Spector, P. E. & Jex, S. M.(1991)。Relations of job characteristics from multiple data sources with employee affect, absence, turnover intentions, and health，Journal of Applied Psychology。  new window
圖書論文
1.Podsakoff, P. M.、MacKenzie, S. B.、Hui, C.(1993)。Organizational citizenship behaviors and managerial evaluations of employee performance.。Research in personnel and human resources management。Greenwich, CT：JAI Press。  new window
2.Locke, E. A.(1976)。The Nature and Causes of Job Satisfaction。Handbook of industrial and organizational psychology。Chicago, IL：Rand McNally Press。  new window
3.Campbell, J. P.、McCloy, R. A.、Oppler, S. H.、Sager, C. E.(1993)。A theory of performance。Personnel Selection in Organizations。San Francisco, CA：Jossey-Bass。  new window
4.Campbell, John P.(1990)。Modeling the performance prediction problem in industrial and organizational psychology。Handbook of Industrial and Organizational Psychology。Consulting Psychologists Press。  new window
5.Borman, Walter C.、Motowidlo, Stephan J.(1993)。Expanding the Criterion Domain to Include Elements of Contextual Performance。Personnel selection in organizations。Jossey-Bass。  new window
 
 
 
 
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