評鑑是一種行政管理工具，透過有系統、正式的步驟收集相關資料，來測量組織達成目標之成效。本文即是以高雄市政府社會局95年9月初，針對16個單位獨自設立服務據點所完成的資料——服務績效評量表為研究題材，透過內容分析法，分析與討論其經營管理之情形。研究結果發現，在16個社區照顧關懷據點中，有六成者表現不錯，但仍有三成左右者仍有進步之空間。在評鑑的7個面向中，以計畫執行情形、行政作業配合兩個面向表現較佳。仔細探究，在評鑑的27個指標中，則是以無障礙空間設施、是否依據志願服務法執行事項、服務時間是否讓民眾清楚知道、老人身心狀況評估問卷填寫等4個指標則有努力的空間。

Through a series of systematical, formal procedures to collect related data in order to measure the performances of organizational objectives, by which an evaluation is a tool of administration and management. This research utilized the data of a measurement scale of 16 community care stations which were evaluated in Kaohsiung City in Sep. 2006. Based on the content analyses, this research analyzed and discussed how these stations were running and managed. As a result, more than 60 per cent of them were at good level; nevertheless, around 30 percent of them need to be improved. Dimensions on the plan implementation and administration operation have performed the best two of the seven dimensions. In addition, among the 27 indicators, 4 indicators－access free facilities, whether they followed regulations of Voluntary Service Law, schedule of services for elderly people and questionnaires of elderly people situation needed to be improved.